We appreciate your business. This document is a contract between us, Green Mountain Energy, and you that allows us to switch your electricity account(s) to our service or to continue service. We will supply your electricity under this contract, but your utility will continue to be responsible for delivering your electricity and sending you a bill for both of our services. This contract may be referred to as the “Terms of Service” or “Disclosure Statement.”
Electric Generation Supplier Contract Summary | |
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Electric Generation Supplier Information |
Green Mountain Energy Company |
Product Structure |
Fixed.
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Generation/Supply Price |
You'll receive a fixed electricity supply price of $0.12400 per kWh for your first
12 bill[s]. This does not include the rate that your electric utility will charge you for the delivery component of your electric service. |
Statement Regarding Savings | Savings are not guaranteed nor implied with this contract and our price may be higher than the supply rate charged by the utility or other suppliers. Our current and historical prices are not an indicator of our future prices. You may contact us at the telephone number or internet address listed below to obtain historical price information. |
Deposit Requirements | None. |
Incentives/Renewable Product Information | See “Other Information About Your Green Mountain Offer” below for additional details about the product content you selected. |
Contract Start Date | We will begin providing service to you after your utility processes our request to switch your service, which occurs within 10 days from the date you agreed to switch. |
Contract Duration/Length |
This is a 12 month contract. |
Cancellation/Early Termination Fees |
None. Note: You may cancel this contract at any time without an early termination fee; that includes if you cancel after you receive the second renewal notice from us and before expiration of the contract. There is also no fee if you cancel during the variable price potion of any contract.
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End of Contract | If you have a fixed duration contract that will be ending, or whenever Green Mountain Energy want to change the contract, you will receive two separate notices before the contract ends or the changes happen. You will receive the first notice 45-60 days before, and the second notice 30 days before the expiration date or the date the change becomes effective. These notices will explain your options.
If you do not cancel the contract or switch to another provider before the expiration of your contract, your service will continue at the price and contract duration indicated in the second notice.
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Right of Rescission | You have 3 business days to rescind this contract by contacting us at the telephone number or email address listed below. This is called your “Right to Rescind” period, which means you will not start service with us until after this period. |
Note on Dispute Resolution: This contract limits the circumstances under which you can bring a dispute to court and does not permit class actions or a jury trial. Review the section “Arbitration and Waiver of Jury Trial” below for details.
Contract Duration: This is a 12 month contract. We will begin providing service to you after your utility processes our request to switch your service, which occurs within 10 days from the date you agreed to switch. The switch will not occur before the expiration of your “Right to Rescind” period. Our service will continue until either of us cancels the contract.
Price Structure: You’ll receive a fixed electricity supply price of $0.12400 per kWh for your first 12 full billing cycles. This does not include the rate that your electric utility will charge you for the delivery component of your electric service. If there is a monthly customer charge, it is noted in the contract summary above.
For your reference, our electricity supply prices include generation and transmission charges and Gross Receipts Tax only, but they do not include any utility distribution charges or other utility fee or charge. If you enrolled in a plan with a percentage of green power, your price also reflects the costs to obtain the renewable energy content specified under this contract, which contributes to the premium we may charge over your local utility rate. Electricity is the product of a mix of generation energy sources that is delivered over a system of wires. Information about generation resources is included in the annual licensing report provided by the PUC. Information about energy efficiency is available from the PUC or your local utility.
Our current and historical prices are not an indicator of our future prices and we do not guarantee any savings. Our prices may be higher than your utility’s supply rate. You may contact us at the telephone number or internet address listed below to obtain historical price information.
Billing: Your local utility is responsible for sending you a bill that includes the charges for our service and charges for the utility’s service. You also agree to review your bills in a timely manner, and if there are any inaccuracies with the portion of the bill for our services, you agree to notify us within ninety days after the date of the bill. If we do not hear from you, you are agreeing that the billed amounts are correct and you are waiving any right to dispute the billed amounts to the extent permitted by law. If we later assume responsibility to bill for our charges and the utility’s charges, we will provide 30 days’ advance notice to you and you will begin to pay us as directed in the notice.
If you have a net meter, you will no longer receive energy credits from your utility. Green Mountain Energy is not responsible for paying any net metering credits.
Right to Rescind: You have the “Right to Rescind” this contract for three business days, which means you can cancel your request to switch your electricity service and never start service with us. You will receive a Welcome Confirmation from us, which will include this contract, and you will have until midnight of the third business day after receipt of the Welcome Confirmation to rescind this contract by contacting us at the telephone number or email address listed below. This contract is not binding until your “Right to Rescind” period has ended with no action on your part to rescind the contract.
End of Contract and Expiration Provisions or Change in Terms: If you have a fixed duration contract that will be ending, or whenever Green Mountain Energy want to change the contract, you will receive two separate notices before the contract ends or the changes happen. You will receive the first notice 45-60 days before, and the second notice 30 days before the expiration date or the date the change becomes effective. These notices will explain your options.
Your Right to Cancel and Cancellation Provisions:
We will request that the utility cancel your service with us, but the utility controls the effective date of your cancellation. It may take up to 10 calendar days before the cancellation is finalized, depending on your utility’s timeframe. If you do cancel this contract, you may forfeit some of the rewards that we describe in your Welcome Confirmation, and you will be responsible for unpaid balances as of the cancellation date.
Our Right to Cancel and Cancellation Provisions:
Electronic Communication: If you provide us with your Email address, you are consenting to this contract and other forms of communication being provided to you in electronic form and you must provide us with any update to your valid Email address should it change. You are required to notify us of any change in Email address and/or any withdrawal of consent for the electronic transmission of contracts or other customer information. If you enroll electronically, please note that our website and application is best viewed in Internet Explorer 9.0 or higher.
Taxes: Applicable tax charges are included on the one bill you will receive from your utility. If you are exempt from any taxes, you are responsible for requesting an exemption by filing all required documentation with us and/or your utility.
Insolvency: You represent that you are financially able and willing to fulfill the terms and conditions of this Agreement and that you have not filed, are not in the process of filing or plan to begin any bankruptcy proceedings. You acknowledge and agree that this Agreement and the transaction(s) contemplated under this Agreement constitute a “forward contract” within the meaning of the United States Bankruptcy Code. To the fullest extent possible, you agree to waive the provisions afforded by Section 366 of the United States Bankruptcy Code and acknowledge that for purposes of the application of principles afforded “forward contracts” the provisions of Section 366 shall not apply to you or to this Agreement.
Background: We are licensed by the Pennsylvania Public Utility Commission (PUC) to offer and supply electric generation and related services in Pennsylvania and our license number is
A-2011-2229050. We set the generation prices and charges that you pay. The Public Utility Commission regulates distribution prices and services. The Federal Energy Regulatory Commission regulates transmission prices and services.
Definitions:
Generation Charge - Charge for producing electricity. Generation prices and charges are set by the electric generation supplier you have chosen.
Transmission Charge - Cost for transporting electricity from a generation source to your electric distribution company (your utility). The Federal Energy Regulatory Commission regulates transmission prices and services.
Distribution Charge - Cost for delivering electricity from your electric distribution company (your utility) to your home or business. These charges continue to be regulated by the PUC.
Contract Details: Our full, legal name is Green Mountain Energy Company, but we have used “we”, “us”, or “our” to refer to ourselves for the purposes of this contract. We use “you” or “your” to refer to you, the customer. This contract is for the sale and purchase of all of your electricity for the account(s) listed in your Welcome Confirmation (letter or email). If a new customer, by entering into this contract, you are authorizing us to take the steps necessary to switch your electricity supply service to us, and you agree to appoint us as your agent to acquire the necessary information to meet your electricity needs as required by your “utility”, which we use to refer to your local distribution company. Your utility is responsible for the delivery of electricity to you, and we are not. This contract and the Welcome Confirmation (letter or email) you received create your entire contract with us and replace any prior oral or written statements or representations.
Contract Changes: Whenever we propose to change the terms of service in any type of contract, you will receive two separate written notifications that precede the effective date of the proposed changes. These notifications will explain your options going forward. We will not change or alter the waiver of jury trial provision under any circumstances, and any changes to this contract must be made in writing.
Customer Complaints and Dispute Procedures: If you have questions about our prices or our service, you should call us at the contact information listed below. If you are not satisfied with the response from our Customer Care representative, you may ask that your questions be referred to one of our supervisors, who will respond promptly. If you remain unsatisfied with our attempts to resolve the issue, you may seek assistance from the PUC or request information from the PUC regarding your consumer protection rights. The PUC’s contact information is listed below.
Please note that information about shopping for an electric supplier is available at www.PaPowerSwitch.com or other successor media platform as determined by the PUC, by calling the Commission at (800) 692-7380 and the Office of Consumer Advocate at (800) 684-6560 or at www.oca.state.pa.us.
CAPs Notice: We reserve the right to send any ineligible account to default utility supply service if required by law or PUC regulation, without regard to any reward or incentive program you may be enrolled in. Please note that this restriction applies to customers enrolled in utility Customer Assistance Programs (CAPs) for the duration of your contract with us.
CONTACT INFORMATION:
GREEN MOUNTAIN ENERGY COMPANY:
Internet address: www.greenmountainenergy.com
Historical Pricing: www.greenmountainenergy.com/pa-historic-pricing
Mailing address: P.O. Box 7476, Philadelphia, PA 19101
Email address: PACustomerCare@greenmountain.com
Telephone number: 1-800-286-5856
YOUR UTILITY:
If you experience a power outage or other emergency, a problem with your electric meter or any other service need, please contact your local utility at the emergency number below.
Duquesne Light Company at 1-888-393-7000
Met-Ed at 1-888-544-4877
PECO at 1-800-841-4141
Penelec at 1-888-544-4877
PPL Electric Utilities at 1-800-342-5775 and press Option #1
West Penn Power at 1-888-544-4877
Penn Power at 1-888-544-4877
Your utility has Universal Service programs available to customers who are on a limited or fixed income to assist them with utility bills. Some of these programs might include bill payment assistance and weatherization services. Information on your utility’s Universal Service Program can be obtained by contacting:
Duquesne Light Company at 1-888-393-7600
Met-Ed at 1-800-207-9276
PECO at 1-800-774-7040
Penelec at 1-800-207-9276
PPL Electric Utilities at 1-800-342-5775
West Penn Power at 1-800-720-3600
Penn Power at 1-800-720-3600
PENNSYLVANIA PUBLIC UTILITY COMMISSION (PUC):
Mailing address: P.O. Box 3265, Harrisburg, PA 17105-3265
UTILITY CHOICE HOTLINE: 1-800-692-7380
TO THE FULLEST EXTENT PERMITTED BY PENNSYLVANIA LAW, ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF, RELATING TO OR IN CONNECTION WITH THIS CONTRACT, SHALL BE FINALLY RESOLVED BY ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) CONDUCTED UNDER THE AAA COMMERCIAL RULES AND THE CONSUMER-RELATED DISPUTES SUPPLEMENTARY PROCEDURES, OR, AT THE ELECTION OF EITHER PARTY, BROUGHT AS A SMALL CLAIMS ACTION, IN THE MAGISTERIAL DISTRICT COURT OF PENNSYLVANIA OR PHILADELPHIA MUNICIPAL COURT, JUDICIAL SYSTEM OF PENNSYLVANIA (“SMALL CLAIMS COURT”), IF THE DISPUTE OR CLAIM IS WITHIN THE SCOPE OF ITS JURISDICTION.
BY ENTERING INTO THIS CONTRACT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, OTHER THAN IN SMALL CLAIMS COURT, AND THE RIGHT TO A JURY TRIAL.
THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. THE ARBITRATOR CAN AWARD THE SAME DAMAGES AND OTHER RELIEF THAT A COURT CAN AWARD. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION.
THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS CONTRACT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
IF YOU FILE FOR ARBITRATION, THE AAA RULES LIMIT THE FEES AND COSTS THAT YOU WILL PAY TO THE AAA AND ARBITRATOR. YOU WILL STILL BE RESPONSIBLE FOR YOUR OWN LEGAL FEES AND COSTS, AS IF YOU WERE IN COURT, BUT THE ARBITRATOR MAY AWARD YOU THOSE FEES TO THE EXTENT AUTHORIZED BY LAW. THE ARBITRATION WILL BE HELD IN PENNSYLVANIA IN A LOCATION DETERMINED BY THE ARBITRATOR. THE ARBITRATOR SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO HIS OR HER JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF THIS ARBITRATION PROVISION, AS WELL AS THE CLASS ACTION WAIVER SET OUT ABOVE.
COPIES OF THE AAA CONSUMER ARBITRATION RULES AND ADDITIONAL INFORMATION ABOUT ARBITRATION ARE AVAILABLE AT THE AAA’S WEBSITE: HTTPS://WWW.ADR.ORG/RULES.
AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF A COURT OR THE AAA DETERMINES THAT THE PRECEDING SENTENCE PROHIBITING CLASS ARBITRATION IS INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE.
THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Other Provisions: This contract can change based on any future legislation, orders, rules, regulations, decisions of a duly constituted governmental authority or independent system operator having jurisdiction over this contract or the services provided hereunder or your local utility tariff or policy changes. If at some future date there is a change in any law, rule, regulation, tariff, or regulatory structure (“Regulatory Change”) which impacts any term, condition or provision of this contract including, but not limited to price, we shall have the right to modify this contract in accordance with applicable law to reflect such Regulatory Change by providing 30 days’ written notice of such modification to you. This contract is made and shall be construed in accordance with the laws of Pennsylvania. There are no third-party beneficiaries to this contract. This contract is binding upon us and you, as well as any successors or legal assigns. Failure to exercise any right we have under this contract should not be considered as a waiver of the right to exercise any such right at a later date. The headings and Summary of Important Information chart in this contract are for reference only and do not affect the interpretation of this contract.Pollution Free™ Wind with AdvantEdge Rewards electricity: If you are enrolled on Pollution Free Wind with AdvantEdge Rewards, Green Mountain ensures that electricity equal to 100% of your electricity usage is produced by wind power generation facilities located in the United States. Eligibility: Price and Bonus offers are only for residential customers who have not previously enrolled in Pollution Free Wind with AdvantEdge Rewards and have not received a sign-on bonus. To earn rewards, you must be an AdvantEdge Rewards member. Offers are not available for all rate classes, all customer types, or in all areas. Additional eligibility requirements, terms and conditions may apply. Rewards Information: After you complete 2 months of active service with us, you’ll earn 10,000 AdvantEdge Rewards points (“points”) for each electric account you enroll and an additional 1,000 points after every 6 months of service. Points will appear in your AdvantEdge Rewards account within 8 weeks after you earn your rewards. Please note: Active accounts are defined as those that (i) are billing more than $0 and (ii) for which we have not received a request to discontinue service or change programs. The terms and conditions of the AdvantEdge Rewards program are established by Price Chopper / Market 32 and available on the AdvantEdge Rewards website. AdvantEdge Rewards are also subject to the Terms of Service between Green Mountain and you, including, but not limited to, all terms related to dispute resolution. Green Mountain reserves the right in its sole discretion, with or without notice, to: (i) disqualify any account holder from participation in the rewards programs; (ii) terminate the rewards program at any time; (iii) substitute a stated reward for a different reward. If Green Mountain elects to terminate the program but provide you with a substitute reward, it will provide you with 30 days' notice of the change and you understand that electing this option does not constitute a material change to our Agreement. Any tax liability relating to a reward is your sole responsibility. Rewards may not be applied as credits or offsets to reduce the amount owed on your account. You have no property rights or other legal interest in rewards until rewards are received. You may not assign, transfer or pledge rewards. If rewards are found to be in violation of any applicable law, then Green Mountain will not have any obligation to provide any rewards to you.
Electricity is the product of a mix of generation energy sources that is delivered over a system of wires. You will not have electricity from a specific generation facility delivered directly to your service address, but Green Mountain ensures that the applicable percentage of your electricity usage is matched by the generation of energy from renewable resources on an annual basis. Green Mountain does so by purchasing and retiring ‘renewable energy attributes’ or 'renewable energy certificates' representing the environmental attributes associated with the applicable amount of renewable energy generation from the area specified for your product. Your purchase helps support the development and operation of renewable resources in the areas specified by your product. Green Mountain may take up to three months following the close of a calendar year to make up any deficiency in the renewable resource content for your product.
NATURAL GAS
Carbon Conscious plan: By enrolling in Carbon Conscious plan, the origin, physical content, and emissions characteristics of the natural gas delivered to your home will not change. However, Green Mountain ensures that you are offsetting the estimated carbon dioxide (CO2) emissions associated with the stated percentage of your natural gas usage by purchasing carbon offsets under one or more third-party carbon offset standards. Under these standards, an offset credit is generated for each ton of carbon dioxide equivalent that is reduced or removed as part of a verified greenhouse gas reduction project.
Offsetting one ton of carbon with a carbon credit means there will be one less ton of carbon dioxide in the global atmosphere than there would have been. Carbon Conscious gas is not intended to address any other environmental impact of natural gas usage, including emissions related to the extraction, storage, or delivery of natural gas.
Green Mountain Energy™ Sun Club™
The Green Mountain Energy Sun Club program promotes the development of solar technology by funding and building solar power installations for non-profit organizations. As you are now part of the Green Mountain community, Green Mountain will contribute $0.25 per month to the Sun Club on your behalf. For more information, please visit gmsunclub.com.
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