4 Choice Energy -- Profile Analysis

I dont know who is the unprofessional individual name Tara or Sarah that answers the calls @ 888 565 4490 but someone needs to have her retrained. Hanging up on a customer is the last thing any customer service rep should ever do to a non-vulgar customer.
After 100s of calls which led to being forced into this I joined the service. Once I received documentation in the mail and reading the ridiculous fine print I spoke to Tara or Sarah and cancelled the service on 12/19/2019(cancellation#75896c). Now 4 months later I noticed that you people are still charging me for this service.
Company now says that they have my call recorded on March 13th to cancel the service which I didnt do on March 13th I did that on December 9th where is that recording?

Tricked my elderly mother with mental illness into one of their "plans" and when we tired to cancel a few weeks later once she got her bill it took them 4 days and several phone calls for them to call back and the representative was VERY rude and wants to charge her over $200 to cancel!!! I am looking into reporting them for deceptive business practice . DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!

This Company's practice are so low. They call your home n give u a recording and they trip you supply company with them. They did this to my elderly Mother who didn't understand what she was answering and the signed her up for 2 years at an astronomical rate if .122104 per leg. The going rate is .6 to .7 They are now going to charge her 240 to cancel an agreement she has no idea ahe was getting into. Preying on the Elderly is pathetic..I would watch out signing up for this UNETHICAL COMPANY AND THEIR UNETHICAL way of getting business and trying to keep it....blundly luring people into their comoany...

Once again after this,company was told NOT to call my elderly Mother they called again..this,Company us one of the most u ethical Company's I have EVER encountered. BEWARE..they are theives...by calling your num er and tgey ask u your name reups you for the companies services to generate your electric. They were charging my 89 year old Mother 12 per kilowatt hrs. I reported them to the BBB... BEWARE...UNETHICAL

My bill has increased $20. a month since going with them. Sorry i listened to them. Now stuck for one year.

They double charge for electricity usage and charge lots of cancellation fees (over$200). Please do not switch to this company and let them to steal or rob your money.

Horrible company..do not use!! They call me all times of the day using different numbers ..Ive complained and they still call..what kind of company uses unknown numbers..customer service is horrible..when you tell them to stop calling they hang up on you ..

I receive at lease 10 - 20 calls per week on my work phone. They either hang up when I answer, or start with a pitch that I need to renew my information with them. I don't use them. I ask to be taken off their call list - they say they don't have one and hang up. This should be illegal.

We dealt with a salesperson over the phone named Nate M. who enrolled her/us in a block rate plan that is going to cost us more than $0.02 (2 cents) per kilowatt a month over the default PPL rate. He had access/info to our PPL through discussions so not sure how ethically he could lead us into a contract where we would be paying over average over $700 a year more. We average over 3000 KW usage a month so that is going to cost us more than $60 a month. He put us on a 24 month plan and the cancelation policy is $10 per month for the remaining months on the contract. We are about 3 months into the contract and will be calling them next week to cancel and pay the cancelation fee. I will update this review and/or revise ratings (e.g. customer service) if appropriate after speaking with them when their offices (in Des Moines, Iowa) open on Monday at 9:00 central time.

Nate M. from Choice Energy consistently called our house asking us to switch to Choice Energy as our supplier and over the first 3 months it has cost us more than $270 dollars more than if we stayed with the PP&L default pricing. Their fixed monthly charge of $116.90 has us paying between 2 and 5 cents more per kilowatt for our energy. They locked us into a 24 month contract and we will now have to pay a $10 per month cancelation fee. Think twice (and/or just don't do it) before switching to this company.

I changed from Choice to a different company due to lower rates, and they call me at least once a week - at work - to try to get me to switch back. I have asked them repeatedly to stop calling, and they won't. I don't care if they offer 0% rates, I will NEVER return to them. They are like a bad ex who you will have to deal with for the rest of your life!

my elderly mother ended up paying double her normal elec bill. be aware. these people prey on the elderly

if you want to pay more for electricity, this is the place to go.

These people will do anything to get ahold of your information and enroll you without consent. Quite a few places refer to it as "Slamming". They charge astronomical rates and try to rope you in. Literally awful lowlifes.

Sales Rep for 4 Choice Energy is a fast talking, dishonest, scam artist who preys on hard working people. When I told the guy I wanted to stick with Penelec he insisted that I had been enrolled in 4 Choice for 2 years and that he just wanted to renew my service. I contacted customer service and spoke with Pam. I told her that I never signed anything for 4 Choice Energy to change me over and I wanted her to play the recording where I told the salesman that I wanted to stick with my default carrier. She told me that they just save the very end of the phone call and the company does not need a signature verification to to change the customer over to 4 Choice Energy. I had to relocate 4 months into the contract and got slammed with a $200 cancellation fee.

I don't remember if I used them in the past, but they call at least 3 times per day from different numbers. I've told them to remove me from their list and stop calling. Their rates aren't the lowest. How do I report them??

This provider slammed my wife into thinking we were getting a good rate, when they were only offering the good rate for 30 days. After that, the rate turned out to be almost double of what they were originally offering. Just switched today. Glad to be rid of them

I didn't even know I had this company. they only bill you once every 2 months so the bill is really high. I got charged for overages. I don't even know what plan I was on. I canceled and now have to pay a cancellation fee which will be on my next bill so that bill will be overly outrageous. NEVER use this company, they rip people off. Beware!

A Choice rep, Dorathea, phoned me on Feb. 17, 2022 and insisted (I specifically asked more than once) that Choice Energy was my current energy supplier, and that I was paying well more than I needed because my previous contract had expired. I wasn't able to log into my MetEd account to confirm because, although I hadn't attempted to log in previously, I was not-so-coincidentally locked out of the account for failed login attempts that I hadn't made. However, because she had my account numbers, rates, previous bill amounts, etc., I took Dorathea at her word that she represented my supplier at that time. I obviously shouldn't have bought into it.During our call, she assured me that I could cancel at no cost at any time within 30 days, and that if I had any issues at all, I could call Dorathea back on her direct line and she'd take care of it. She must have repeated that line about 10 times. Turns out her "direct line" was actually the main customer service line, and Dorathea was nowhere to be found. What's more is that the 30-day cancellation doesn't exist AT ALL. Instead, I was told today that the policy is 3 days (which makes no sense since it takes weeks for it to affect your bill), and I'm now on the hook for an est. $240 early cancellation fees.This is the most unethical experience I've ever had, and I am simply appalled at the misrepresentation and blatant lies. This is just despicable.What's more is the "discount rate" Dorathea was selling me (1000HWH for $107 per month) was actually well above the rates my actual supplier (AEP, as it turned out) was providing us before this fraud occurred.Also, I doublechecked and my profile settings within my electric company (MetEd/First Energy) indicate that I did not give permission for my phone number or usage data to be released to any third parties.

This company should be reported for ethics violations. They called and lied to me saying I had them as a provider and were simply looking to see if I wanted to "renew" with them. That was their first lie. Then, they said they would be putting me at a "fixed variable rate" which isn't even a real thing if you think about it. I told the snake oil salesman that he was offering a variable rate and then he denied it and then asked for me to agree to a series of items on a recorded line which was different than what he was saying. I didn't answer the questions the way he wanted so he lied to me again and then played them back. Deceptive sales call. Would love for them to play the recorded call in court to expose their fraudulent conduct. Will be challenging their cancellation fee in court.

Despite my repeated requests for them to stop calling me, they continue to harass me with daily phone solicitations.

Yes, this is service kind of cheating company because I never ever I receive my bill like a huge like that since I transferred to this 4choice energycoming very very high bill I recommend no one go for it. Ill be with them like two months and this is company is sucks.