“ I would not recommend Ambit at all. We've always been good with turning off the lights were not using and my bill every month was $500 then the last one was $1000..Ya 3 zeros.. CRAZY PEOPLE!! ”
“ I have called Ambit Energy Customer service numerous times, and every time it has been the same thing. "Ummmm, do you mind holding while I get a supervisor?" Really??? Why can't anyone answer my questions? My power was shut off no due to the fact that I did not make a payment but because there automated payment system was telling me they could not complete the transaction at this time. And of course office was already closed. I renewed my contract after 6 months. 2 days letter my power was shut off again and they cancelled my contract and started charging 17.4 cents KWH variable instead of the 9.4 fixed. Who in there right mind is going to stay with a company that is going to charge that? NOT ME. ”
“ Totally not worth going with this provider,.. After the initial contract you will see the real colors and also once you miss the payment by one day they charge $120 deposit which you will never get back.. Very bad customer service. ”
“ I'm leaving Ambit after 4 years. I have really never had a problem with them, it just all came down to the best they could offer was a 10.4 average and I found a different company for 10.2. I have read sooo many reviews and Ambit has a lot of bad reviews, but so do so many other companies, including the one I'm switching to. If I regret my switch, Ambit I may see you in another year!! ”
“ I've been with Ambit for almost a year and they have done everything they said they would. I have a great rate!! While surfing the web, I was disturbed to see the people leaving bad ratings on this website - as I read them, I noticed almost all of them were people that paid their bill late!! I was told when I signed up that Ambit did not tolerate late bill payers and that if you continued to pay late, they would cut you off and ask you to go somewhere else, that is how they keep their rates lower than everyone else. They even give you a discount for doing autopay. Excellent company! Great service! ”
“ great lower rates and service ”
“ Hi, my fellow consumers why would I have to pay 80 to 100 dollars a month for electricity I hardly ever use in the first place with a contract of course first bill pretty low 24 dollars but then sky rocketed too high. My apartment is pretty small 600 sq ft. When I cancelled the last bill was 108 I had to force them to split my bill in half. Customer service was mean the Rep said to me that he also has financial problems I was like " I dont really care has nothing to do with my bill " what can you do for me! ? thats my question SIR. My recomendation to all don't do contracts with no electricity providers try them first. ”
“ No hidden fees. Thy don't try to bait you. Very upfront and honest. Their representatives are concerned about you and want you to get the best deal. Great company! ”
“
Ambit's travel company scammed me out of $70. The travel date are ALWAYS UNAVAILABLE!!! So they expect you to keep asking for new dates until you give up and lose your deposit. When you ask for a refund, they will say OK, your money has been refunded then "forget" to send it. No proof of conversation. No email confirmation for refunds.
I have been waiting over 2 months for my refund. SCAM
SHAME ON YOU AMBIT!!! ”
“ I'm a very busy mom in the family, so when it comes to bills, I pay whatever that comes in the mail- that means I don't keep track of what I did and did not pay yet. So when my energy was cut off one day, I called Ambit energy up. HORRIBLE customer service hours, because they closed at 7pm, the time I came back from work! So my family had to spend a cold night until 11am when their lines opened up! They couldn't DO JACK! I asked the service lady if she could open up the energy and I'll pay the fees (because it was my fault that time), but she said I couldn't do anything because apparently, they don't put back the energy on. What's worse, since it was Saturday, I had to wait until MONDAY to have my electricity put back on. So the next month came and my energy went out AGAIN. I became suspicious so I checked my checkbook, and no checks paid for Ambit-that means, their bill never came into my mail (and trust me, I pay all my bills on time as long as they come through the mail). I called them up and asked why the fuck did they never send me a bill. They checked my address and everything and said nothings wrong with it. Well then why the fuck have I not been getting any mail? They replied, "you're going to have to check with your local post office to see the problem". FUCK! Nobody has time for that, plus all my other bills are coming through nicely,except for this one. I WAS SO FURIOUS! They couldn't do shit. They also didn't had the decency to at least WARN me that i have not paid my bill yet before they cut off the damn electricity. WORST COMPANY EVER! ”
“ Friend at work wants to sign me up. After all the bad reviews, i see, I don't need the headaches. I'll stay with what I have. ”
“ We were out of town and when I noticed we hadn't paid our bill yet, I proceeded to call to pay my bill but was told that because I was paying the full amount a day late, that there was still a possibility that I would get shut off two days later. There was no guarantee that I would still have power even after I threw my money at them. They were unhelpful, rude and unconcerned and didn't take any steps to ensure that I wouldn't get shut off, but they definitely took my money. They also lied saying that they left a voicemail about our bill. I am constantly on my phone doing business calls so I have to check every voicemail I recieve. I did not get any missed calls from them let alone a voicemail. They did say the correct phone number when they told me where they left the message but it left a really bad taste in my mouth when they lied to me. ”
“ I am a new Ambit customer and frankly not pleased. I have had multiple problems with the online payment system. and when I call to rectify the problem, the customer service representative acts like they are doing me a favor, and that I have interrupted something very important by calling. ”
“ I switched from Ambit due to their horrible customer service, the purposely confusing bills, and their blatant theft. They doubled my rate and forced me to pay a $125 deposit because I was late. I understand that they are a business, however if I send you $400 and still have a balance of $37 do not disconnect me, and then force me to pay all of the increases. Their representatives are disgusting, the supervisors are even worse. I spoke with one, and then asked to speak to her supervisor she stated that she did not have one. I asked if she owned the company and she said yes and hung up. Whatever you do, DO NOT USE THIS COMPANY. ”
“
I have been a customer of Ambit Energy for about 3 years and my electricity bills have been the lowest then any other company I have been through. Their customer service can be better, but overall, the money I save on my bills overshadows the less then professional customer service line. Whenever its time to renew my contract, I always gets something in the mail from Ambit. Also, if you created an online account, its actually listed there when its time tor renew. I have had my share of issues with Ambit but overall, the service is good.
”
“ I've been a customer of Ambit Energy for a year now. I've never been late on a payment nor had my service disconnected. I'm enrolled in a fixed rate term plan. It surprises me that on every bill there is increased charges. My kWh used stays about the same but the other numerous charges just always increase. Ambit claims Oncor increases their transmission line charges that Ambit is charged, so Ambit relays that charge to the Ambit customer. When I've called customer service, I got the vibe that the representatives have been employed with Ambit for a couple of weeks. The Reps have either told me they dont know the answer to my question OR take out their frustration for not knowing the answer on me and become unprofessional. The rewards points program is a publicity stunt to hook consumers into signing up with Ambit. Grand Incentives Reps are encouraged to not allow the Ambit customer to cash in on the reward points. I'll be testing a different energy provider in a few months, and I really hope the new company I pick isn't similar to Ambit. ”
“ I have been a customer for 2 years and have been satisfied with product. The lights turn on when I flip the switch to 'on'. So no complaints there. Where there is a huge issue is the customer service. Since joining..I have called in to customer service 4 times for various non-critical issues. I have NEVER spoken to anyone. I always call during working hours. The recording always says 'we are very busy..you are next in line"..then plays horrible music over and over again. Each call last, on average 45 minutes. Waiting waiting and waiting. If you want to get your blood pressure up, have the need to get frustrated or yell..I would recommend calling Ambit Energy "customer service". What a JOKE. ”
“ I've been an Ambit cuatomer for the past 2 yrs. and have had no problems. My bills have been consistantly lower than with my previous provider, Liberty Energy. They offered a decent rate, then slammed me with a $60, 70, $80 distribution charge each month. We love Ambit's web site. After reading many negative reviews about Ambit, My advice to those who can't or won't pay their bills on time, is to arrange for an automatic payment plan and stop blaming others for your own short comings. ”
“ Ambit Energy is the ABSOLUTE WORST electric company you could use in Texas. They have the WORST customer service I have ever experienced. USE ANY OTHER COMPANY BUT THIS ONE FOR YOUR ELECTRIC NEEDS! ”
“
Every one of the negative statements I've read.....sadly is true/ I was shocked when I started reading and found I was having the same issues! The cust. service is terrible and Pray you don't get a supervisor esp. one named Michelle....she wouldn't disclose her last name either so I could speak to her boss or report her attitude. I can go on & on with situations but the main one is the fact I saw so many saying they do not notify you of contract cancellations. I did NOT receive ANYthing in the mail nor did I get any calls which they said they did. I asked for dates and why I did not get a VM...their notes were it just rang??? It's a cell #.....it goes to VM so how does it just ring????? and all 3 times?? cmon!
Basically I was told deal with it! that I should have wote down the contract end date. Now I am stuck with a $289. bill I get the deal with contracts but no notification or help?? Worst serfice ever and the bill is the most complicated to understand... They have it figured out how to screw you because what else can you do once its so high ....you have to pay it! ”
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