Amigo Energy -- Profile Analysis

Nothing special to say. I got electricity they got paid. Price was below average for the term at the time. I think I will go with a one year or less for the term rather than a two. May or may not stay with these guys.

I just renewed my contact with Amigo energy for another 12 months using auto draft and was giving a rate of 9.4 kwh. I have been very happy with their service this past year and new lowered rates. Amigo energy keep up the good work at helping Texas families save money in these hard economic times.

I've used them for over a year on the variable plan. I have not had drastic rate changes (month to month), and I am considering locking in my current or even a lower rate with them for a 6 month contract.

Sorry for all those bad reviews I just read, but honestly I've had better service with Amigo than I ever had with HL&P and Stream energy. Amigo promised me a non variable low rate,locked in contract and I've been with them 3 years now. Once contract is up I lock it again at same or lower rate. As for Customer service, I've had no problem with them yet.

reliable company

I've been with this company for over 2 years, and I have no problems with this company. The only time I had to call customer service is when I need to renew my contract. It was very straightforward and the process was quick. I would definitely recommend this company.

I have been for more than 4 years with this company and I can tell, that they have the best customer service ever, including the service for the spanish speakers.

good service - great price

Have used Amigo for 2 years. Pay electronically. Absolutely no problems with bills or service.

I have been with Amigo for almost 6 years since I moved to Houston. I have seen them grow into a great company, and the customer service has always been stellar with really low rates as well. I highly recommend!

I love Amigo Energy. I've already convinced some of my friends to switch their service to them. I was even able to convince a door to door salesman for another electric company that Amigo was better than the company he was trying to switch me to.

I have been a customer for years and I enjoy their
great customer service.

I left a big company out of disgust a few years back when they pulled some strange stuff. It was even in the media that they were suspected of jacking up prices one very hot summer, taking advantage of folks. Amigo has never done anything but offer fair prices, good service and easy auto pay. I do appreciate that and have two accounts, have been with them for several years. Any strange stuff and I'm gone. But so far no worries about that. The reason I gave 3 on order - I did one account online and it said my electricity would be turned on a particular day - didn't happen, it was hot weather and I was mad. However, the weekend messed up things with Oncor - the Big Boss, so I got over it. Customer service was a 4 because sometimes the wait is long, however the folks are courteous and prompt in their service once you get through. Honestly you rarely need to call them, so no huge deal in the end.

Customer service = 100%..I cannot say enough about
Amigo..I just love this provider. Customer service
says it all about a provider..no matter how little
it is.

always very friendly customer service and the best rate i could find. I have been with them three years and counting and do not plan to change anytime soon. thanks amigo

I like Amigo because their rates are low and they are very customer service oriented. They have always been very courteous and helpful on the phone.

We have been Amigo customers for several years now. We have the lowest rate of anyone we know and I tell EVERYONE! When we moved across town, our service was transferred without a hassle. We have been very pleased with every aspect of our Amigo Energy.

I must admit I was a bit apprehensive when I got Amigo Energy simply because I had never heard of them before. In my experience, all the others always hit you with surprise charges and provisos. To make it even worse, when you are not happy with them, they make sure you are going to pay a hefty price for your bad decision. This time I did my homework and decided to try Amigo out. I am very happy to say that I have never been happier. The rate options are great and customer service is an actual living, breathing human being! They have always been there to help me when I need them and the real shocker is they are always in a great mood. When I chat with my neighbors they are shocked at how low my monthly bills are. For the past 3 months my bills have never gone over $35 dollars. Yes! $35.00 bucks! I definitely recommend that you do your research on option plans, fees, rates, etc. Since they are constantly changing but Amigo Energy will always come on top as the best plan. Just be careful with the "others" small print. I have noticed that they have scrambled to make their fees look great but will not last more than 12 or 24 months and disconnection fees may give you a heart attack. So far, I have been with Amigo Energy for almost four years. I have had two contracts and I still got a great rate the second time around. Since day one, I have never had problems logging into my account online, with the auto-pay charges, technical or account issues. This is the first time that I am absolutely worry free about my electrical bills.

I have had Amigo Energy for four years and my bills are so low. I have two AC units I keep my AC no higher then 75 when away and 70 when I am home. My bill has never been over $250.00. Love them!

Just had a little mishap when switching services but other than that, no probs.

I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.

better than most

I found an affordable, 6-month rate with Amigo. I ordered the service a bit late--just a couple of days before move-in, but they were really understanding and had everything up and running in time for my move. I found the renewal plan too expensive, so I canceled without any trouble. Customer service was always nice.

i had NO ISSUE whatsoever. they started on the day i requested, i had not 1 interruption at all.the first bill was kinda tricky and high due to some billing issues and fine prints...i cant blame AMIGO ENERGY for it because its the freaking government that lets them do these "gotchas"....its just incredible that none of this is regulated. but over all, I was happy with them, my 12 months was up and i had to drop them due to an increase in rate.

Never had any trouble and I have 3 accounts with them 2 residential and one business account for an townhome community. The rate offered to renew has always been the best I can find at the time I need to renew. The customer service has been great. English spoke here and the customer service location is in Houston TX. I do not understand the other negative comments I have read on the reviews. They also are offering referral rebates but are not based on dog and pony show marketing. I like this company!

Re-upped with Amigo after an initial 6-month term. Without negotiating, I was offered another 6-month renewal rate lower than a new customer rate, and much lower than what is advertised as their returning customer renewal rates online. Renewal process took 5 minutes. Honestly, was very surprised, as I usually have had to ask for a new customer rate with my previous service providers upon renewal. sometimes it works, sometimes it doesn't.Also, person spoke English!!!! Was not based in another country. Allowed me to opt out from marketing calls, as well.Lastly, like other customers, I was billed an Internet ACH fee of $5 in my last bill. Customer service gave me a solution to not paying it - just set up an auto-pay. It's auto-debited on the due date, so nothing lost.Will see how things go this next 6 months and keep my fingers crossed that rates don't move upward too much by June.

I have had no issues with Amigo Energy. We have used them for over 5 years now with no service interruptions and great fixed rates.

Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.

I had two to three accounts with Amigo for around three years and never experienced any problems with them. I recently switched but only to get a lower rate. I would go back to them in a minute if their rate wasn't higher.

I have been with Amigo Energy for over two years. They quoted me $ .089/Kw and it averaged $ .08966/ Kw.I am very pleased with all aspects which includes their billing process. I never needed their customer service department.

We pay our bill the same day we receive it, but as will happen with electronic bill pay, we filled out the bill pay at our banks website but evidently didn't actually save the bill pay but closed the website before doing so. Figuring the bill was paid we didn't do anything else. We got a late pay notice with a charge of about $26 more than the bill, for late fee and cancellation notice fee. I called customer service and because we have been a 4 year customer with no late payments they quickly credited the charges back to my account. I felt this was more than fair.

I never write these but this company has been awesome and thought i take the time to give them a little praise. Really wish more companys like comcast would follow there customer service. Been with amigo a couple years. Twicevi have had issues with my power. Unfortunately the problem was me. Was working out of town, lost my card and received a call my power was off. Made a phone call expecting them to tell me had to wait to receive my card and they would cut back on. I really called just to get it scheduled asap after receiving itvin 2 days. The lady told me it was fine, told me to pay it when i received card and cut it on within a hour without any payment. All she said was next time call as soon as i can which i should have but had alot on my mind. Also i told her to payment in 48 hours. She told me she would add a extra 2 days in case i had a problem receiving. Amigo energy also send weekly usage with peak usage so you can control bill. Not many companys would have done that. I do recommend this company. Just wanted to thank you guys.

Have never had any issues. Been with them for 3 years. Just wish when renewal time comes up that they would reward current customer with lowest rate instead of increasing rate and giving new customers the lowest rate.

What attracted me to amigo was the free nights. I never heard of the company until i was looking to switch and did a rate comparison and theirs was cheaper.
Been with amigo 3 years and looking for a lot more to come

I had some bad experiences with some companies,But not Amigo.They works with you,and for as their customer service.They desrve a 100th.I have been satisfied.I'm glad I picked them as my electric provider.

Excellent prices for how much I use !!

Talked on the phone with a wonderful lady that told me all the ins and outs of the plans and set me up with one perfect for me. I called at 11am and it was on before 2pm THE SAME DAY!! Wish I could thank her but I forgot her name

I have used Amigo several times over the past 5 years. My bill was always considerably lower with the bundled plan available with Amigo. I also signed my parents up and they are very happy with the drastic drop in their electric bill. the past two months. I would highly recommend Amigo to anyone wanting to lower their bill.

Good so far

I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got.

I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me. Thanks Amigo!

It's good

I have a good experience so far nothing off yet .

Satisfied customers

excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors.

I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work.

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Early termination fee-was charged $175 although I have moved out of state

Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

I always get good service with Amigo never had an issue they couldn't fix

did ok they lost one payment for a week or two

Signed with them almost a year ago and have not had one issue with their service

Sorry for all those bad reviews I just read, but honestly I've had better service with Amigo than I ever had with HL&P and Stream energy. Amigo promised me a non variable low rate,locked in contract and I've been with them 3 years now. Once contract is up I lock it again at same or lower rate. As for Customer service, I've had no problem with them yet.

Competitive pricing + accurate and timely billing
+ good customer service = no problems! Highly
recommended.

Customer service is not great but the price is most of the time one of the best.

good service - great price

I totally recommend Amigo Energy ever since I switch with them my bill was a lot cheaper.

I love Amigo Energy. I've already convinced some of my friends to switch their service to them. I was even able to convince a door to door salesman for another electric company that Amigo was better than the company he was trying to switch me to.

thank god Amigo is my Amigo!

Just had a little mishap when switching services but other than that, no probs.

I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.

I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, and I liked that they sent it .pdf, so I didn't have to log in to look at the bill. (They do only give it to you about 2 weeks before it is due though). Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they didn't want to keep their customers long term, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.

My review is very similar to the last one. I have zero complaints from Amigo other than being caught off guard for a $2.00 monthly credit card autopay fee.Their prices for new customers are very competitive, but thats where the good prices end. When it comes time to renew, their renewal offers are easily 1.5 to 2 c per kwh higher than average. If they had been able to provide the rate they provide to new customers (still seen on powertochoose.org) I would have stuck with them.Alas I am not, I love switching from REP to REP every 6 months to get the lowest rate I am comfortable with.

Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.

I recently changed my provider and Amigo Energy combined my last months bill with my partial months bill. They sent me a confirmation email regarding my final bill and was slated to be payed by my auto payment on Wed. the 10th of May. Starting received several harassing pre-corded phone call to call them with regard to my late payment. In talking to one of their reps I was informed that it was automated and they could not be stopped even though it may not be the customers fault for the delayed payment. The rep mentioned that if my account was not payed on the 10th by automated payment method that she would call me and make other arrangements for me. Well...my automatic payment was deducted this morning and of course I received an additional harassing phone call this afternoon with regard to my "non-payment". Really disappointed with this issue and will not do business with them again. I mentioned to the rep that it wasn't my decision to combine my previous month's bill this the last and final bill but rather something that they initiated. I would have been perfectly fine with them taking my automated payment last month and then a final payment this month.

I live in Houston and like many trying to put my life back together after the storm. I was out of work for due to the weather for a week in a half so of course no work no pay. I ask for some time they give me until today but I called today to see if I could get until next Friday the men said sure but if you don't pay we will cut your light off. This is what got me why are why sending out emails to customers saying that y'all understand if we need time or help because many of us was affected by the storm to call. What help are y'all giving to your customers at this time? That's not helpful now I'm worried about what if I didn't make enough money to pay on everything and if my lights are going to be turned off.

Lower price

There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

With them for 6 years, good experience, rates just went up at renewal time.

I have a good experience so far nothing off yet .

Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Amigo is weak on following their contract and are quick to send you a disconnect notice even thou they did not follow their own contract for electrical service.

I strongly recommend Amigo to all of my friends.

1. They charged $5 fee if you pay with credit card online
2. They made a mistake on the first bill. Called customer service, they would not refund.
However, i tried emailing. They responded fast and issued refund.

They charge outrageous fees. Even when their Auto Payment system fails to work, you end up paying late and disconnect fee of over $25 for a $50 bill. If you didn't have your Auto Payment setup, you have to pay $5 to $10 fee towards "Payment", even if it check, or credit or debit card.

Unfortunately, this company has been sold twice since I first signed up and is now owned by one of the biggest electricity providers. Gone is the great customer service provided by employees who cared. Gone also is any effort to retain loyal, longtime customers. In return you get treated just like you do with a huge company. Their policy seems to be to stick you with a much higher renewal rate if you are stupid enough to hang around. It's sad that any company operates this way. I'll be going elsewhere.

I did not receive a bill in Dec 2013. I did not notice, possibly missed due to heavy email volume that I receive every day, or spam file delivery. Not really sure why. Due date was 12/23. On Dec 27 a disconnect notice and $22+tax "Disconnect Notice Fee" was sent to me and received on 12/28. This works out to a 20% fee on a $100 balance. I immediately paid the bill online. This is my fault for not noticing that I had not been billed, but a disconnect notice and $22+tax fee after 4 days with not even a "did you forgot to pay your bill email or letter"? Nope. Not going to stand for this. I've had electricity service for 40 years, and I've been with numerous companies over the last 10 years since power to choose. CAN'T WAIT FOR MY CONTRACT TO EXPIRE, then moving on to another provider. Note: on hold with customer service for 15 minutes, but they DID remove the late fee, so that brings down my anger level a little.

Amigo had great service for start-up and a good price. Things went downhill from there. I was called about having them install a "smart thermostat" and it was explained that even though there was a $25/month charge it was guaranteed that I would save money. I saved no money the 1st three months (during the summer when there is the most opportunity for savings) I had them remove the stat within the 90 day "grace period", The $75 that I paid was never refunded. Now when I cancelled my service I was billed $295 for the thermostat that they took out. This was taken from my account by automatic draft. After an extended time on the phone and talking to several people, they said they would refund my money within 10 days. I called them after 16 days to find out where my money was and they said it was coming by check and would take 3 to 4 weeks.

I missed one payment and my service was disconnected within 2 weeks. Never received a disconnection noticed. Really? I know I missed a payment but it slip my mind. You could at least wait for next service month. I was with Reliant for 10 years, never had a problem with them. I am switching companies, even if I have to pay an early termination fee.

I recently changed my provider and Amigo Energy combined my last months bill with my partial months bill. They sent me a confirmation email regarding my final bill and was slated to be payed by my auto payment on Wed. the 10th of May. Starting received several harassing pre-corded phone call to call them with regard to my late payment. In talking to one of their reps I was informed that it was automated and they could not be stopped even though it may not be the customers fault for the delayed payment. The rep mentioned that if my account was not payed on the 10th by automated payment method that she would call me and make other arrangements for me. Well...my automatic payment was deducted this morning and of course I received an additional harassing phone call this afternoon with regard to my "non-payment". Really disappointed with this issue and will not do business with them again. I mentioned to the rep that it wasn't my decision to combine my previous month's bill this the last and final bill but rather something that they initiated. I would have been perfectly fine with them taking my automated payment last month and then a final payment this month.

I have been a long time customer of Amigo Energy however in recent months I noticed my bill getting higher. Normally we just pay our bill but with my recent lay off we have had to pay closer attention to bills. Of course, because of the layoff, we have had to shuffle manage bills in a way that didn't always allow paying on time, thus the late fees. This is when I noticed the $29 late fees. Now don't get me wrong I understand a charge for paying late however what I am struggling with is a mindblowing $29 late fee! I can understand a $5 or even $10 late fee but $29!?!?! I just think this is nickel & diming people to death! So now I am looking for another carrier. Oh, by the way, be on the lookout for the $10-month fee that they never make mention of when they are pitching their low rate sale because it means your not paying that $0.07 per kWh, you paying more once you factor in this fee.

Lower price

amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? )

Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes.

Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one. So, use caution if/when you move.

I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!

I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

At the end of our arranged fixed pricing term, we moved to another provider. Amigo Energy sent us a final bill which indicated they would bill our auto-pay credit card. Instead, however, they did not charge the card, added a late fee, and sent the bill to a collections agency. They did not email or contact us until the bill was transferred. Credit was hit. Will never go to Amigo Energy again.

I had Amigo services for a year and would give them all 5 stars - I had no problems with their services. Now, I had to move the services to the new address while keeping service in my previous residence until the new tenant takes over. It had been a very frustrating experience with very nice customer service representatives keeping you on the phone for hours, assuring you that everything is handled like you requested. Just for me to find out 4 days later that the service was cut off at my old address causing the fridge to leak, food spoilage, and huge mess! They "resolved" this problem by apologizing and reconnecting the service, but now, a month later, I found out that they never connected the service to my new address, and my apartment was providing electricity which resulted in huge amounts in fine! Spoke to the manager and was promised a review of the case and compensation... This is still to be seen.

In Texas when you move you are not subject to cancellation fees. I called to disconnect my service because I was moving to a property that already had electricity setup at a better rate. When I told the customer service rep I was moving her response was "we can transfer service" which is totally fine. Then I told her that electric is already setup at the other property, she then went into a spill about how I'm going to have to pay a cancellation fee and how it will be charged to me etc. She then said I would need to provide proof of move out like it was some impossible task.

It seems like their script is meant to lead you into keeping them or paying a(n illegal) termination fee.

Outside of this they try to lock you into other plans by constantly calling you to say they have a better plan for you based on your last usage. Which in my case was actually not true. They do this to lock you into a longer term. But they did stop calling when I told them to.

Never fall for door to door salesman. Price is ok, but billing and services are an absolute nightmare. They just cant seem to straighten my bill out. Try to avoid this provider if u rely on smooth and dependable service.

I would not purchase Amigo again! The thing i dislike the most about Amigo is that, i have used their service for alittle over a year now. I have never been late paying my bill! So i just happen to pay my bill online and the soonest the payment would be recieved was only day after the due date! One Day! So they send me a disconection notice and would not take the fee off for disconnection notice extra $$$!!!! Being a first time offence and they did get payment you would of thought they would excuse that so they didnt and know i am looking for New Service! You must take care of your good paying customers some times. If you want to keep them!

Customer service needs help.

I have a contract that says 10.9c per KW. But later learned that rate requires auto draft.

When calling to correct a billing issue, I had to talk to 4 people including a supervisor. None of them had a professional tone nor vocabulary. I had been a timely customer for my entire term and received a suggestion to "be more responsible." Way too many problems for the price!