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Firstly, nobody gets excited about electricity. It's a commodity, one guy's is functionally the same as another. The difference then is how the OTHER stuff works. Is it easy to pay my bill, easy to order, are they NICE?
Well, dealing with Bounce Energy all that is YES. They have an app for my Android phone, they respond on Facebook like they're actual people, not marketing robots. Plus they make an effort to educate about your usage every way possible. I get emails charting my use and how it compares to historical use.
Add to that rewards (I've been with them for over 4 years so I've achieved VIP status gaining me permanent 3% off) and your actual cost is going to be lower than your rate.
Sure, electricity isn't "sexy" but Bounce Energy makes it easy. ”
“ What makes Bounce Energy the best REP on the market is that the company consistently looks for ways to connect its customers with great rates, good rewards, and excellent customer service.Through great technology, you have access to your billing and account information any time of day through the MyAccount app on your smartphone.You get rewards every 6 months simply for paying your bill on-time each month.You can reach out to Bounce via Twitter, Facebook, e-mail, phone, and chat at your convenience.And the company provides a wide range of plans, including the ability to build your own plan - something no other company on the market offers. ”
“ Bounce Energy has lots of really cool options- Refer A Friend, rewards programs, and they have low rates. I am a very happy customer going on 5 years now. ”
“ I was with Direct Energy before I switched to Bounce and had many different billing/customer service issues during my time with Direct. Since switching to Bounce I have not had to deal with these issues which has been fabulous! I also have a lower rate and have saved through their Refer-A-Friend program! Bounce is awesome! ”
“ Bounce Energy offers great customer service and is always friendly when i have questions about my service. They even offered me information on how i could save on my tv service. I have never had issues with Bounce Energy and will continue to use them when I move. I also love that I can do everything online if I choose to. For a fun & professional electricity company, Bounce Energy is for you! ”
“ We've been Bounce customers for a little over 4 years and love the rates and rewards. When we moved were able to transfer our service online in less than 1 minute. I have even been able to sign up for DirecTV through Bounce Energy and get even more savings on my electricity bill! ”
“ The rewards are awesome. I save money just by being a customer! ”
“ Just got my first bill and was surprised that it was so low. Super easy to sign up online and love the auto pay and easy online billing system. LOVE the rewards program and the fact that I got $75 off for using a refer a friend promo code I found online. You get unlimited $75 credits for each friend you refer that signs up and the friend gets the same $75 off. I just talked to customer service to see why the credit wasn't on there yet and they explained that it wont be credited until you pay 3 months of your bills on time. Customer service was really friendly and I didn't have to sit on hold at all. ”
“ I got a free $50 visa gift card after being there for a year! all I had to do is pay on time. At my last electricity company they didn't do anything but send me bills. ”
“ I used to be very happy with Bounce Energy; reasonable rates and the occasional promotion BUT I suspect there was a management change late it 2011 and some financial VP has sought ways to cut costs and push up profit. Because they only accept electronic fund transfers from two banks my online checking (Ing now Capital One 360) has to send paper checks. This worked fine until early 2012 when checks that had been posted after 5 to 8 days started to take 30 days and even 45 days. I was, and still am, convinced that they cut back on accounts receivable staff or deliberately held checks to get late or disconnect fees. I always paid on-line the day I was notified a bill was available and never waited for the paper bill but when I got a warning my bill was due and unpaid had to call three times with a credit card. Then things went back to normal it seemed but it was worse. A few months later I had a disconnect warning and when I called was told they had stopping sending the COURTESY emails. Now I just send them a big chunk of money before the bill is due, after paying last month I still have an $82. Anyone who doubts this can have proof of date checks issued and date cashed, I even wrote to the TDJ who I assume don't care about consumer ripoff if it's hard to prove they hold checks. ”
“ I love the rewards you get for paying on time. I have compared almost every electric company out there and Bounce always seems to have lower rates. Also they give you and whomever you refer a $50 bill credit when you sign up! ”
“ I placed an order for service Jan 4. Called around Feb 4 wondering why service not started. "Oh, sorry sir; glitch in the system. We'll start it right away." It's still not started. Company looked attractive from reviews and service plans, but not so much now... ”
“ I switched to Bounce because of the variety of plan options as well as the great rewards! You get rewarded just for being a customer! ”
“ Signed on with Bounce based on these few things: easy to use website, multiple billing options with no extra charge for using credit card w/ auto pay, and the per kwh rate seemed competitive. ”
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There is no other company in Texas best then Bounce,I am fully satisfied customer.I recommend this company to all who is suffering from high monthly bill.
I would like to be agent of this company if possible. ”
“ Just from experience, twice with Bounce Energy in a row (two different locations), I find that their monthly charge (specifically TDU) are consistently higher than Reliant Energy as well as FirstChoice Energy. All three are based on monthly variable plan. It has been unclear to me as to how Bounce Energy receives high customer satisfaction when their monthly charge is that high. ”
“ I recently moved to Houston from a regulated state and at first, I was a little overwhelmed by all of the electricity choices available. Bounce Energy has made the switch smooth and effortlessly for me! I love the low rate (less than I was paying back home!), great customer service and the rewards I get for paying my bills! Where else do you get rewarded for paying your bill?? I will highly recommend Bounce Energy to anyone! ”
“ My 1st and 2nd bill were about what I had expected based on the 12-month fixed rate I signed up with; the average price per kwh was .08 for the above 2000+ kw used each month. On my 3rd bill, the average price per kwh suddenly went up to .086. I realize the usage went down a little bit to 1925 kw but, according to my calculations, based on the EFL I signed up with, it should still be .08 per kwh but somehow they charged me an average of .086. Somehow the TDU charges are increasing and the Bounce floor manager that I talked to says they have no control over the TDU charges, that it is the electric service provider (in my case Oncor) who is responsible for the TDU charges/increases. What is the use of signing up a 12-month fixed contract when Bounce is essentially charging more than the price per kwh I had signed up for? I understood how Bounce calculated the 500kwh, 1000kwh, and 2000 kwh on the EFL I signed up for but now, on this 3rd bill, my calculations for the price per kwh is not matching what they are charging me, not even close. Basically, this is a bait and switch. I talked to a customer service rep and then the floor manager and got nowhere; they stuck to whatever the bill said. I have been calculating every electric bill I got from different electric companies for several years now and this is the first time I feel like being ripped off. I will run from this electric company as soon as my contract is up. ”
“ After being with another provider for over a year, I can say that I have been incredibly satisfied with my experiences at Bounce Energy. I was able to lock in a great rate and have enjoyed the perks of their rewards program. I am also really enjoying their new weekly emails estimating my bill and telling me how much energy I use - great for regulating my usage in this crazy Texas weather. ”
“ The one thing that I love the most about Bounce Energy is how they keep me informed. I stay connected through Bounce Energy on Facebook and twitter. Many times have I found out special promos for bill credit through these social media platforms. I think its really different from other electricity companies. I also like how they send you usage reports every week so you can really learn how your energy usage is affecting your bill. I have recommended Bounce to many of my friends and will continue to do so! ”
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