Bounce Energy - Company Information




About Bounce Energy

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EGS#:

Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state. Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available. In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008. Bounce Energy has recently expanded their service into New York and Pennsylvania.

Pennsylvania Energy Ratings Score:


( 2 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Bounce Energy Customer Engagement

465   Reviews

238   Replies

Response Rate:
51.18 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Bounce Energy




465 Reviews and 238 Replies for Bounce Energy


Thank You Thank You

(4.6 / 5)

  I switched to Bounce Energy earlier this year I was super stressed out that my bill for the summer was going to be sky high like last year, but so far it hasn't even been close. I am currently in between jobs and need all the help I can get. Thank You Thank You Thank You.

Josephine A.
July 15th, 2009

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Thanks for the Vacation Discount!

(4.4 / 5)

  Ordered Bounce back in February. They have reasonable prices and I liked this friends fly free thing. To be honest, I thought it was a to good to be true and I would have to jump through 5000 hoops to get it. About 2 months after I ordered, I called them and after waiting on hold a while, I spoke a very nice lady who said I had to be a customer for 3 months before I got it. They could have told me that when i ordered, but oh well. I wanted to use it for my wife when we go down to Disney World. Sure enough, I finally got it and now my wife, kids and I are headed to Florida next month. Saved me about $500.

Jerry P.
July 15th, 2009

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Great Experience So Far

(4.8 / 5)

  I switched to Bounce Energy when I moved because they didn't require a deposit on my plan. The person who took my order was very nice. Their price was a little higher than some plans from other companys but I guess it's because I don't have to pay a deposit. They are also suppose to lower my price once I pay 3 bills on time. We will see, i guess. I was a little confused when i first tried to pay my bill online but i figured it out. The 2nd time I logged in to pay they had already made it easier.

H-Town Johnny
May 29th, 2009

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Freebies

(3.5 / 5)

  I just signed up with Bounce a couple of months ago - the price seems good and I really like that I get a free magazine. Sometimes it's hard to get through to their customer service, but my question did get answered quickly and easily once I got there. I've also seen that they've made their My Account better since I signed on- it's easier now for me to pay my bill online - which is cool since they give me a $5 bill credit when I do.

Virgie Ortiz
May 29th, 2009

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Very Pleased

(5 / 5)

  I've been a customer for roughly 3 months. Extremely pleased with the billing options and the price. My electric bill has been cut in half with Bounce

Jay Cordray
May 12th, 2009

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