Customer Reviews for CleanSky Energy

They walked me through getting signed up again for an additional 6-months very easily.

Called customer service today and spoke with Osha (spelling sorry) about an account that was transferred without my knowledge as a bait and switch to Clean Choice vs Clean Sky. The rate thru Clean Sky contract was 5.79 per KW and Clean Choice is 12.70 cents per KW. Clean Sky , once they understood what happened reinstated the contract that was changed without our knowledge 6/8/22. Clean Sky went well above and beyond what they had to do to correct the problem. Osha was wonderful to talk to. She was patient & understanding even though we were very frustrated about the problem. Thank you for sticking with us !. Couldn't ask for better customer service.

I spoke with Ocia about renewing my Clean Sky Energy account, and she was very helpful. She explained everything clearly so that I would understand what I was signing up for.

Madelyn is a very knowledgeable, kind, patient, and courteous representative. She answered all of my questions and concerns. She explained the rate information completely.

Such great service and cheap rates

The customer service was very professional and helped me through a smooth process of switching

Joshua was very helpful to me. I needed to change the customer name to mine due to the death of my husband and also my acct. no. and he clarified what I had to do.

Was really easy and i got good deal and the customer services was great help.

Very helpful consultant. Answered all of my questions very patiently. Quite professional and knowledgeable.

This was awesome! Team member was pleasant,knowledgeable &efficient

Michael was very pleasant and made the switch very easy. He was very knowledgeable.

The young lady I spoke with was very efficient & knowledgeable.

Customer service rep who signed me up for your service is professional, persistent, knowledgeable, empathetic, polite, and 15 other adjectives. Keep her with your firm.

This was only a three month rate supplied by them. I will not renew unless the come close to that on a new contract. Their agent was exceptionally knowledgeable during the enrollment process. It is too early to say how effective they will be in the long run.

I had contacted cleansky energy about my bill being unusually high, my customer rep was name Rovis. I explained to him the situation and after reviewing the details we were able to get our bill adjusted due to the circumstances. I am more than satisfied with his professionalism. For all my cleansky energy needs i will be sure to keep in touch with Rovis

He was very helpful, answered all my questions and set me up with what I wanted,

Excellent customer service

Thought about switching to get a better rate but the agent gave me an even better rate

They have been very competitive to my regular electric company. I am very satisfied. I recommended my friend, and help set her up, her bill dropped a a huge difference. We have been very happy with Clean Sky

No problems so far!

Everyone was fabulous!!!!!!!

Great in every aspect!great!great!great!

Enrollment was super easy, the price can not be beat and best of all it is all clean energy!

I had called about my high electric bills not Realizing I had gone out of contract no wonder they were double the gentleman that took care of me gave me a refund for $68 On the last months bill. Got back on track with a contract I will be checking out for natural gas next thank you

My bill dropped by about $50 per month by switching

I am pleased with the service from CleanSky Energy. It has help reduce my

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electricity costs for my home this year where a COVID-19 Pandemic has

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caused other costs to raise.

Something I never think about is my energy cost. After doing a little research I narrowed it down to 3 companies. Titan was the best rate and easy customer service!

The overall experience was great for me with Titan. They are really helping by reaching out to homeowners by themselves. Mr. Harper reached out to me and made everything easier then ever before.

I was very confused about this program since it was my first time and I had not received any information on what to do next. Rovis alleviated all of my concerns and gave me all the information I needed. He provided exceptional customer service and I hope this will be my experience going forward with this company as a whole.

I received a call earlier today from this company, but at the moment I am not interested in switching to a new supplier. The Gentleman I spoke with was very understanding of this and didn't try to push me into something I didn't want. Which was nice . Thank you Joshua.

I had the pleasure of speaking with Kourtny. She was extremely curtious, knowledgeable, helpful and was able to address my needs.

Very helpful and explanatory, professional. Never had such a good experience with a customer. rep before. Thank you mery.

Rovis was polite and well informed

The agent (Roveis) was very helpful to My

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Questions thanks alot

Okay -- I won't do that again. I stupidly signed up for a 3 month locked in rate to a variable rate: "I'll remember to change it when I need to." Of course not. Totally forgot.

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I really felt upset when I saw my rate go from 0.077-> 0.1169 -> 0.13975 -> 0.1698.

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Up just enough I didn't notice until I finally saw a bill north of $300 (!).

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Needless to say, I think this is a bit of trickery and I called CleanSky to say such. To their credit, I apparently received an email notice and one in the mail -- I figured it was spam, forgetting I stupidly signed up for a 3 mo agreement.

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Jasmine at CleanSky heard me out, was kind, professional and understanding. I calculated how much more I spent -- nearly $300 when it went variable. You know what?! She actually listened and credited me back $272. VERY impressive. Go Jasmine. Go CleanSky.

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My fault. Still think it is wrong to jack up prices when we're all busy and don't notice. But... way to make it right.

I have no comment

I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You!

I switched to CleanSky and have saved almost $100.00 monthly on my bill. I liked them so much. I told three of my neighbors about my savings and gave them information to switch.

Called customer service on a price question after having signed a contract. They were easy to talk to and quick to answer.

Very pleasant and understanding about a fellow employees failure to complete a cancellation order as requested. Joshua corrected the error.

Well it seems like sort of a scam as the price is only good for 3 months and then it will probably sky rocket

I was with Clean Sky Energy and was happy with their rate however when my plan was expiring, their rate doubled from what I was paying the prior year. So I switched carriers.

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Now I get at least one call a day from someone saying they are from Clean Sky and are offering me as a former subscriber a rate of .0499 which I know is bogus. They play the game to call back on their number and get a manager who is also a scammer. I called Clean Sky on the website number (which of course is different from the scammer number). They assured me there is no 0499 rate. Be careful. These crooks are good. They have your name, address and account information. Scary

Rovas educated me on how to understand my bill. Even

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if he had to go over things more than once, he was very

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patient. He walked me through all the options I had to

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choose from. I ended getting a much better deal than I

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had. I want to thank him for all the time he spent with me.

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Sincerely, Sandra Petti

Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat.

Get you in the door with a low price. Not once did they say i would be charged 5.95 a month plus over .11 cents a kwh double of penelec. absolutely ridiculous.having a hard time canceling so I'm going to sign up with another company and they will automatically cancel for me. Never again. STAY AWAY IF YOU VALUE YOUR MONEY

They send you mail after mail, saying your contract is ending and do you want to get into another contract. Usually, when a customer doesnt respond to those, that means they do not want a new contract and do not want to do business with you anymore. Not clean sky! They will hate your rate up three times what it was and not tell you theyre going to do that, and when you call them about it, they laugh at you, treat you like youre stupid, and when it charges a whole bunch of fees to get them off of your bill. I cant believe people are getting away with this these days.

Nonstop harassment phone calls 10+ times a day doesn't matter if you block their number they'll call off different number nonstop every single day company is trash

Over the course of three months the price per Kwh rose over 300% in the hottest months of the year. This is blatant price gouging. Rates also became variable without my knowledge or without me being notified. Very unfair business practices, steer clear.

Clean Sky operates on the lie of 100% renewable energy. There is no such thing! When I asked the pushy sales rep what renewable energy was, his only answer was the opposite of non-renewable. Then claimed windmills and solar. I asked, What if its dark and the wind isnt blowing? Will you shut my power off? The moron got mad. Signing up for this supplier is like a time share. You get notices every couple of weeks you need to sign up again before your three month contract runs out! I didnt have the time and my rate went to 21 cents! A real supplier stopped by and asked why I had the highest rate in the area!!!! I got three years at 9 cents. Clean Sky calls me the next day and offers me 10.5 cents. I told them I had a better deal for three years and less money. The asked if the energy was 100% renewable?!! Its the same wires from the same grid!!! They are scam artists trying to capitalize on save the planet Al Gore propaganda.

Signed up for a "fixed" rate and was never notified when the contract ended. I was moved to a "variable" rate without my consent and paid double to triple monthly payments than local PA competitive rates. Clean Sky didn't care about the customer or they would of called to make me aware of the cost increase. When I called about this issue - Customer Service shared they "texted" me however the phone number they had was a land line. It's unfortunate in these times of economic issues-difficulties utility companies take advantage of the customer. When I requested a rebate or a credit - they were "NON-NEGOTIABLE".

This company calls incessantly! I have never done business with them and never will. My phone number has been on the National Do Not Call Registry since 2008. I get up to six calls a day from multiple phone numbers and they all come up as Cleansky Energy. I have sent an email to their customer service requesting them to stop calling me. I received no response. I have reported them to the FTC for violating the Do Not Call Registry. I will be seeking legal action against them next. I can only imagine how horrendous they must be to deal with as an actual customer!

I signed up for a 3 month promotion at a lower rate. By law, the company is to notify the customer when the rate is going to change. I received no notice and my per kw rate quadrupled! Unbeknownst to me until I received the bill. Stay far away from this operation!

A rip off company ,after my 3 month contract was up [ I was dealing with other important things ] my rate increased every month . My rate was 6 cents a KWH and every month it went up . My finial bill [5 months later ] was.19833 a KWH. IF IHAD NOT SEEN THIS WHAT A FEW DOLLARS A KWH

I switched back to PECO when their gas rates stopped being competitive. They month in between they doubled my gas rate and blamed it on the variations in the market. My bill went from 380 to 680 and almost all of it was the gas charges from CleanSky. Do not use them ever! Did I mention it was the month my wife died. What a kick in the pants!

My husband and I are on a very fixed income. After awhile our bills skyrocketed! They said our contract ran out. They never informed us of that! I called in December and the lady assured me the bill would be much less. It was 70$ higher than our December high bill! These people took food off our table! Would not recommend at all

I went with this company to save money did a 6 months contract, NEVER received any reminders of contract being completed and they just went and doubled my rate so all the money i saved i lost, did nothing to try and resolve or compensate for what they did, save yourself the headache DO NOT USE THIS COMPANY

Rate went up to .16 per kilowatt hour for Dec 2021. PPL is currently at .095. After end of initial contract rate went to a variable rate per snot on the phone that I talked to.

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Supposedly they sent out two letters to let me know all this, but I don't recall getting them. I asked if they had my phone#. They said yes but they don't call about this for some reason. Asked if they could do anything to help me on the bill. The only offer was to stick with them and they would retro fix this. I'm not that stupid.

This is a scam, i never ever signed up with them, i don't know how they my information, if they don't refund my money I'll have to take legal action.

I signed up for a 3 month plan with these guys - initially no problem. Towards the end of the 3 month contract I called in and informed them that I would not be renewing w/ them.

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Fast forward to last month - my bill was the highest it EVER was, and the house is currently vacant! The reason? They increased my rate from under $0.05 to over $0.13 overnight. Met-Ed is currently at around $0.07 - CleanSky is almost DOUBLE that rate. I've emailed multiple times and never received a response. Avoid these people - completely unethical.

As soon as the contract period ends their "competitive" pricing changes to DOUBLE Peco cost to compate.

I called the customer service department about the outrageous power bill just delivered to me.

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So they almost triple my kwh rate and I wanted to know why. The customer service rep told me that my fixed rate contract had run out and you automatically switched me to a variable rate plan at a % of their choosing. Which would havent have been the huge problem if your company didnt take advantage of the situation and there customers.

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I have shopped all the other energy supplies in my area and my new rate is double other variable rate and almost triple other fixed rate contracts. When I asked how they could justify such an outrageous increase way outside the current market value/rate i received a we provide clean energy as an answer. Thats just unethical and a Lie. Clean energy is just a competitive and in a lot of way cheaper then alternative energy sources. I have a list of other 100% renewal and clean energy providers at a variable rate way under theirs. I think using clean energy as a front to take advantage of customer to be a very unethical business practice. I have documented the other rates from competing supplier (both variable and fixed).

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I believe companies such as Clean Sky who perform unethical business practices and take advantage of your customer need to be held accountable. These unethical and immoral practices need to be investigated and shared so customers know who they are dealing with especially in times of nation crisis like the pandemic and extreme weather events. Making their business practices even more unacceptable and in my view should be criminal

This company is stealing $ from their customers. They charge an exorbitant amount as compared to other companies - don't let your contract expire - in fact, do not enter into an agreement with this company. DOWNRIGHT AWFUL what they do and the amounts they charge for electricity. DON'T DO IT!

Horrible company. Biggest increase than any other company upon completion of contract. Six times higher. Biggest rip off. Dont use them.

A wonderful customer care representative, Karla, navigated me through a transition to new rates. Courteous, professional, knowledgeable, and a great sense of humor to boot. Clean Sky Energy is fortunate to have her on the team.

I signed up with them for 3 months contract at 0.0389

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After contract without any sort of communication the rate was increased 3 times making it almost twice the rate of PPL reference rate.

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I moved to a different supplier.

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They called me twice and tried to trick me into continuing with them for the same exorbitant price !!! When they called, I was asked if I made any changes to my information like address and phone number.

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I said no, but I changed the supplier.

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Caller said okay bye.

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As a customer, this seems shady business practice to me !

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I will stay away from this supplier.

After my introductory rate ended, I watched my electric bill every day to see what the variable rate would be. My rate did not change on my daily usage for the entire month, and stayed at 4.4/kwh displayed on my daily usage every day of the month. After the month ended, I received my bill, and low and behold, they were charging my 11.69/kwh ! for the entire month, even though they showed 4.4. Customer service said they were not obligated to show the rate. Maybe not legally, but ethically they should show what they are charging you. Don't use this company if you want a company with morals.

They sucker you in with a low initial rate and then the second the plan expires they will charge you literally the most expensive rate anyone has ever charged anyone for electricity anywhere. Just because something is legal doesn't mean it is ethical. And this company is the least ethical electricity supply company I have encountered.

I signed up for my electric supply from last Sept. and I have been charged more KWH rate than what peco signed me up for. The customer service always tell me to contact peco and never wants to resolve my issue for months. Every month my bill is charged extra $40 for no payments. I have been contacting peco & Cleanskyenergy but not resolutions. Very fustrated & angry.

Never had any contact from Clean Sky to advise my rate would increase four fold. Ill be very careful to avoid them in the future and advise everyone I know of their practices.

CleanSky Energy is a terrible company who is out to rob their customers. I will never do business with them again. I signed up for a fixed 3 month agreement and unfortunately forgot to sign up again or switch companies before they were able to spike a ridiculous variable rate to eventually 4x what I had originally signed up for. I never received notice/reminder ahead of the expiration, just my original sign up email. I contacted them and they claim they sent me additional reminder emails, but somehow I never received them even though I received the sign up email just fine. They also told me my phone number wasnt attached to an account, but then when they looked me up by address they found my number was there after all, so how can I trust that they actually sent me reminder emails. Ultimately its my mistake, but its sad a company this large is out to get people like this. A 4x jump is unnecessary and only compounded that it was during winter months when our electric use was at its peak. I hope they enjoy the few extra hundred dollars they got out of me and lose out much more in the long run from my business and hopefully others who read this.

Rate after 3 months quadrupled! Scam operation. No notice of a change in the rate ever received. Be very aware of this problem and practices of Clean Sky Energy.

This company got me over with a super cheap rate and next thing I know my rate literally TRIPLED, yes, TRIPLED! 16.9cents a kwh. Even the PPL Rep could not believe the price I was paying. Their customer service line is a joke. Wait forever to speak to someone! I will be looking into filing a complaint with the BBB!

My price per kWh jumped from $.045 to $.1698 with a $5.95 monthly fee without notice of any kind. Try sending me a notice to re-subscribe to your plan instead of slamming me with an additional $150 bill in one month! An e-mail or phone call with an ID would be helpful. Gone to AEP!

I SIGNED UP FOR 3 MONTH DISCOUNT RATE THAT EXPIRED 2-16-21. CAN NOT REACH THEM TO CANCEL. IF YOU FINALLY REACH THEM BY PHONE THEY TRANSFER YOU TO ANOTHER HOLD LINE WAITED 2HOURS AND 15 MINUTES NO REPLY. THEN EMAILED THEM 3 TIMES NO REPLY. THEY JUST WANT YOUR BUSINESS TO HOLD ON TO YOU FOR THE HIGHER RATE.

When my fixed rate was over they tripled (literally) the price and added a $5.95 customer charge. I would avoid theses scam artists at all costs. If you've shopped for energy suppliers as long as I have, you'll find that there are honest companies and dishonest companies. This is one of the dishonest ones.