Customer Reviews for Energy Harbor

Enrollment to switch electricity suppliers was easy.

Had a pleasant conversation and he often make things clearer to me and let me take my time

The switch to the new rate was made the next day without any issues.

The gentleman I spoke to on the phone was very clear with pricing and very helpful getting me switched over to a very great price for my power almost half of what I was paying previously

It's quick and easy to sign up for Energy Harbor's residential electricity. I highly recommend this company.

Everything went well and the information was sent to me by email as I was told by the rep.

Had a great experience!

Customer service is excellent!

Tried to apply on internet. It didnt work. So I called an received excellent service

Price was right. I made an error a selected wrong plan. Called right away and my mistake was corrected and I signed up for the right plan. Customer service is SERVICE !

I was an existing customer for about 6 months. I saw that my rate of 0.0968 was now being offered at 0.0918. I requested the new rate online without any issues and the change was executed in 1 week.

I am an existing customer. Signed up for a new, less expensive package through the PP&L sight, it could not have been easier. Thanks.

Easy to switch, so far so good. Waiting on my new rate with energy Harbor

PECO raised it's rates and I was looking for a "fixed" rate for a longer period of time. The customer service rep was very helpful to work with and answered any questions I had when signing up.

Third time I changed pricing within 2 years to obtain improved pricing with supplier

Had Energy Harbor with a higher price but saw a lower price and they honored it and transferred everything very easily.

Easy to sign up for a plan. Quick turn around about acceptance of the new coverage.

Easy sign-up, good price, no extra charges ~ good choice!

Jasmine was exceptional. She was patient and helpful in registering for new rate. Made my experience with your CS great.

I only called customer service a few times but, each time no matter who I spoke to they were very helpful, nice, professional, and knowledgeable. They also have the best rates for our area.

Energy Harbor staff were great to deal with and their rates are almost always the best around.

I had hoped to be able to alter the rate change with a service rep, but I was told that I had to go through a new enrollment online. I did this and within days it was accepted. It was easy, but it would have been even easier if I had been able to do this with just a phone call.

Very easy to follow and fill out, no issues, and fast

Fast and easy experience.

Was easy to switch.

Easy to sign-up for new, better rates

I found their rate on the government site, and since I was already a customer, I phoned to sign up. The agent explained I should do it online for security reasons, which I did in a matter of minutes. Easy!

Signed up with Energy Harbor, everything went smoothly and the rates are the lowest I could find.

I am happy I research rates periodically to get the lowest rates available. It was a pleasure to be able to make a change without any hassle. The experience was a pleasure with Energy Harbor.

The information is easily compared and nicely summarized to help you make the best decision and the enrollment process is also easy. There are no enrollment fees and you can switch plans at any time with no penalty. I use them for both me electric and gas supplier.

Although we'd been customers of Energy Harbor, our contract price expired and we were being charged even more than PP&L. Finding this new rate was definitely great! Signing up online was very easy.

Easy to sign up online. Easy to hedge your electricity price for up to 4 years. Supplier initiates swift response and rapid approval within 48 hours (my experience). I am pleased all around.

Energy Harbor was very expeditious in your response to my request the supplier the current (at that time) electricity rate. It was followed up with a written contract to confirm we are very pleased.

Very smooth process, courteous representative

Once I realized that Energy Harbor had excellent rates and service, I went on line and was able to sign up for the service in just a few minutes.

I have enjoyed having Energy Harbor as my electric supplier and now they are going to supply my natural gas also.

Rep was helpful with answering my question

Searched on PA website and wanted the lowest guaranteed rate without any commitments or fees and Energy Harbor was the top choice again. I was with the previously and had time left at a higher rate, but switched to the lower rate without any issues. Just had to be submitted online.

Easy sign up and good price with no cancellation fee.

Service is seamless. Which is good. I just have to keep checking the rates and resign when you lower them

Switched to Energy Harbor because of their price. Easy transition to switch.

Good experience, good customer service

Smooth

Good experience

Easy to navigate the change. Reasonable rates.

Easy enrollment best price

Easy to sign up.

Easy to sign up on line.

Looking at which supplier to use and you were the best company price and signing up was not awful. Thank you.

I called fully ready to change suppliers, and while my rate isn't as low as another I found on line. What I read online with Energy wasn't as low as the "compare pricing" website, I figured the others may be the same way. I did lower my supplier rate, so I am reasonably happy.

It should not take MANY phone calls to get through to talk to someone, but that's what happened to me. Having Energy Harbor appear on the phone display when the call comes in finally would be a big help.

I am a current and long term customer at Energy harbor. They are great to deal with and offer fair rates.

The web site did not answer all questions, but a phone call got us to sign up.

On hold 1 hour. Otherwise fine

The first time I called I was connected with a representative who was very helpful. He helped me through the registration process.

I think your review is too early, not sure till I get 2 months of bills if the switch went as planned. So it is hard to rate. not fare to you, how can i rate on billing till i get a bill.

So far so good

Very honest

I didn't have to deal with "Billing & Account Management", "Customer Service" on enrollment

Quick and easy to sign up

Had trouble when calling them. I had to email them, they got back to me in a timely manner Got a great rate for 18 months.

Because of time-limited terms (e.g., 12 months), I shop for low rates for preferably renewable energy at the end of each term. I've used Energy Harbor for several of the past 5 years with very good results. But, occasionally I find a rate lower than their offer and choose a different supplier. Energy Harbor is almost always in contention however.

Male representative Johnny had good command of English language and gave thorough explanations.

Male representative Johnny had good command of English language and gave thorough explanations.

It was easy and painless to join this company. Now I'm anxious to see how my first billing with be with a much better price.

I have just started with Harbor, so I cant evaluate on billing, but they made the switch from my previous supplier easy.

Easy to switch to a lower rate, prompt reply of approval.

Good rates and plan. I signed up for a no cancellation plan. I would prefer if the Terms and conditions of this plan more clearly spelled out that there was no cancellation penalty at any time. It is advertised as such and is the case, but is not clearly spelled out in the T & C. I can't rate all categories yet, but a rating was required to proceed.

I haven't had any exchange with customer service. But, signing up was quick and easy!

After checking out many suppliers i chose Energy harbor for my electric supplier. I had a good relationship with Direct energy, hoping Energy Harbor will be good as well. Thank you Carl

Easy

Power cost keep rising. Hard for people on fixed incomes.

I check prices every 6 month, Harbor had a better price then I got 6 month ago, had not had any problems so I stayed with them even though couple other had a lower price.

Everything thing went well except I did not get any confirmation when my enrollment would begin

Had to jump through hoops to finally not get an error trying to enroll. Never did get a confirmation that I am enrolled at new rate.

I cannot provide an accurate review of your service yet as the only thing that has taken place so far is my online order/sign up and your confirmation email.

As I began my search for a supplier, I found your company offering a favorable 10.18 for 19 months. When I went to enroll the rate changed within two days to 10.48 for 18 months. When I called back to register my complaint, I was informed I was to late for that first offered rate. Today I got notice via email my rate would be the 10.18 for 19 months, delighted! But service would begin in 30-60 days??? not at the end of my current contract period of 5/25. Why the delay to start?

I had a very informative customer service representative. Please return to me when I know more about your service. I just signed up with your company for electrical generation and have minimal experience.

Compared Electric suppliers and found Energy Harbor to have what I wanted.

We shall see how good

I have not received a copy of the contract so I review it. I don't know my account number

Rhonda was very helpful to me in answering all my questions. Also very informative. Thank you Rhonda

Your Billing, and Recommend questions do not apply to me yet. Have had no experience with either but will have in a few months

Will wait until I start getting the service and see the first couple billing statements to see if your company is on the up and up.

I just signed up for Energy Harbor and need at least a month to see how things go.

I found a plan that I liked at an affordable price that was several cents lower than UGIs rate. My only concern is that UGI says the transfer will not take place for 30 to 60 days. I am disappointed at this delay, but Im looking forward to saving money with energy harbor.

So far, I have just enrolled with Energy Harbor - which was easy to do. Have not yet encountered my first billing cycle.

I don't like all these company's calling me and wanting me to take there electric. As of now I am paying for 3 bills plus Met-Ed. All I want is one company. My bill went from $50.00 to $93.00 , what is going on with this.

Energy Harbor originally accepted my request for service, but within two months CANCELLED my service. I will NOT EVERY recommend them to anyone.

The only experience I have to date is through a phone call during which my questions were answered thoroughly. I have no experience with "billing and account management". I just signed up last week.

Letter received in February did not list any options to review let alone change contract terms or KWH costs. Needed to find independent source to compare company with other suppliers/contract terms.

Good experience.

Annually, I review my options for an electricity supplier. My choice is based on the cost per kw. Harbor Energy provided the best option. Selecting the company online was easy and direct. Usually I have experienced a delay between the application and the provider company response to take me on as a customer. Harbor Energy responded promptly and accepted me as a customer. I now await the promised documentation of the contract.

When I enrolled, I was disappointed that I didn't get a confirmation e-mail and other than the confirmation info on your website (which I had to cut and paste into an e-mail to myself), I haven't heard another word.

Upon reviewing EH's end-of-contract notification I was displeased to see they were attempting an automatic renewal at a price 50% greater than their current online offering. My 1st reaction was to cancel, however, the required cancellation notification form was not included in either of the 2 mailings, nor was it readily available online repeated calls to the customer service number were promptly passed to a recording telling me all customer service personnel were busy. That aside, I chose their 18 month plan going forward because the price was competitive.

I did online enrollment for three accounts. I received confirmation numbers for three accounts. Then I get an email telling me there was a problem with an enrollment that didn't give me any specifics. I called and was told that two of the three accounts were processed incorrectly and had to be resubmitted for enrollment. Supposedly "someone" will reach out to me.

Would not offer rate that was on PA website

We enrolled with energy harbor and have never heard anything from you since then