Energy Harbor -- Profile Analysis

I have a love/hate relationship with energy choice. I like having choices but hate the shopping. First Energy Solutions had everything laid out nicely so the choice was clear. Finalizing everything was relatively painless. I'm happy.

Best rate to lock in for 3 years. Easy transition all on-line.

I need more than a monthly cycle to determine performance. Also I need to experience a problem to determine customer service support

The transition went very smoothly.

Switching to Energy Harbor was a great choice. Their rates is half of what I was paying before for my gas bill.

it was very easy to review the rates and sing up

My supplier raised the price $.24 when my contract was to renew. I went to the Ohio Energy site and ran a list of available to compare. Chose Energy Harbor at one cent less than my current contract, filled out the request form, submitted and on my cancellation date with Direct Energy, Energy Harbor took over my account. Simple. Easy. Great savings. No problems to date.

Price. I am on a fixed budget.

great prices on all energy use.

Easy to get information, good pricing, fast service

Have watched my energy bills go higher for months... switched and we have saved so much!! We were surprised this month with a lower bill than usual. It's awesome!

PHONE SUPPORT WAS KEY

Everything went according to expectations.

They were to high.

Easy online switch over to Energy Harbor. I'm so happy I switched. Locked in to a better rate.

great find

As a worker and instructor of skilled trades HVAC/R, this find has changed me. I encourage everyone Im in contact with to use this easy site! Saved us significantly per KWh

Was easy and the best pricing

After viewing OHIO Choice website I decided the best company for us was Energy Harbor. I wanted one company for both gas and electric and at a lower price.

It was an easy experience with Energy Harbor even though I thought I messed up when ordering they had all the right info.

Other than having to wait a good month to get there, its fine. Have only had 1 bill . Wish the process/changeover could have been immediate!

Locked in an exceptional rate a few years ago!

One single contact and everything was done for me. It could not have been easier and the service was seamless.

Very easy to switch

Very helpful in signing up and answering questions.

all ok

Good long term fixed rates, no problems to switch to better plan without any penalty.

The process for enrolling with Energy Harbor was very smooth. I spoke with a very wonderful representative, who was very knowledgeable about the products the company had to offer. He was very patient and he explained everything to me. I really appreciate him walking me through the process and answering any questions that I had. I am currently looking to utilize more products that the company offers since this experience was so positive. Thank you very much!

People were pleasant and helpful without being pushy!

Very simple switch to Energy Harbor. Good pricing and contract length.

I have had them before and now since the rate went down. Very good co

I had a great experience with the customer service going over my options and coming to a resolution with my account.

Called them up and asked for long term plans and they told me all the one's they had and I picked the best one for my budget

Fantastic, so easy to change my electric supplier. Answered all my questions and received an even lower rate than I expected. I would recommend them to everyone.

Have Energy Harbor now and called in because rate dropped. I got a good number to call and the representative didn't hesitate to help me. He answered all my questions that I had.

Finally a supplier that doesnt scam you. There is no early termination fee, so I have renewed my contract with them 3 times each time getting a better price.

everything went smoothly

This was the easiest enrollment for the best price available of any Utility company.

Changing plans was simple and fast.

Very easy steps and efficient, term length is always amazing!

Provides service for an extended period of time for a reasonable price

so far so good.

I have both my gas and electric thru Energy Harbor. Very happy with both!

The Company not only have Fantastic fixed rate plans that let you lock in a rate that makes you feel comfortable with your future energy budget, but also let's you easily switch your plan if their prices do come down. Have had everyone in my family switch over to them also.

The switch to Energy Harbor was as simple as responding to an email. They took care of everything, and so far I have saved about 20% on my gas bill.

Customer service did an excellent job..

Although I was on hold trying to start the process, when John got on the line I had a good experience.
Now I will wait for my bill to see just how good the harbor energy experience will be!

Working over the internet was super easy. I will tell all my friends.

It took a long time to signup over the phone, but it seemed to work OK.

Trish was fantastic!!!

Was on NOPEC plan but they canceled contracts. PUCO Apples to Apples site provided easy comparisons and Energy Harbor had the best price / plan lengths.

Great pricing, easy to understand terms and a comforting feeling that you made the right decision.

Enrollment was very easy and I really liked the price and term length

While searching for a new locked in rate with a long term and low price Energy Harbor was definitely a stand out !
Happy to have found them easily and signed up for 48 months of a locked in price. In these times of utility prices raising and fluctuating it is very comforting to have found them on the site ! Highly recommend them.

Best rates out there.

very helpful, self explanatory, and great customer service experience

My 91 year old mother got caught in a clean energy plan & after her year contract expired she was paying variable rates of .17 to .21 per kwh! In her very small, very cold apartment her bills were $400-$500/mo. Glad she brought it to my attention & we switched.

Every thing was good when signing up for my new service.

Supper easy to switch

The customer service was excellent. Answered all my questions . Very professional and polite. Highly recommend you

It was so easy to sign up for Energy Harbor and locked in at a better price for the time period until at least after the presidential election!

Very fast and pleasant ! Thank you !

Everything went through with no issues.

The whole process for switching my energy supplier to energy harbor was a very smooth operation! The customer service representative was very professional and courteous. He explained exactly what I would be receiving and talked me through the whole process of signing up. He sent email confirmations and even I received information in the mail. It's now been over a month since I signed up with Energy Harbor and I can honestly say that when I think of this company, I get a positive feeling. Energy Harbor is a company that I can trust and I look forward to being their customer for the next four years.

The enrollment was simple and fast accepted approvement.

Lady that enrolled me was very friendly and knowledgeable!

Your representative was very helpful. Gave easy to understand instructions on how to enroll online.

The girl was very helpful

wonderful helpful and knowledgeable associate

Their service was fast, courteous and accurate. Very professional.

Enrolled online..easy

I am this company about a year. Very easy to apply and get better rates.

Easy comversion.

Easy to enroll. Service is fantastic

Very easy and quick. They explained in more detail. I had already looked and decided my option before calling .

AEP went up in price. Found Energy Harbor much better. No hassle change, friendly customer service, so far so good!!

Your service person was very helpful , but I got transferred to many times.(3)

Made so the elderly person without much computer experience could do it.

The only experience I have had so far is enrollment.
I am a new customer so I don't know about the experiences yet.
Evaluation and enrollment was simple and easy.

This company seemed to have one of the best prices on Apples to Apples Ohio. I went with the 24-month deal. Thank you very much.

I'm very satisfied with Energy Harbor as my electric supplier. They have attractive rates and make it very easy to transition from your old supplier. I highly recommend them.

The person I dealt with was very attentive and easy to work with.

The customer service representative answered all my questions and there was absolutely no pressure to sign up with them. Very very helpful. Had them before and have them again. Great rates

Your company had great prices for an extended time frame. The whole process was simple and user friendly. Thank you from someone who is not always so great at using today's technology.

excellent

Enrollment process was efficient, unlike others I contacted (poor connections, limited business hours). No gimmicks to entice customers. Would have preferred a lower kWh price.

Anytime you can get a good rate without all kinds of catches and fee's, GREAT customer service is a job WELL done.

Signed up thru the internet, each step went smoothly with no problems.

I have been hearing about the Ohio Edison rates doubling! First of all Thank God for sister. She is the one that recommended me to Energy Harbor and the plan I choose! Energy Harbor has a great fixed rate for 2 years!! Energy Harbor will be my electric supplier (everything is electric in my apt) so no worries Thank you Energy Harbor for letting me get on board.

Great service

Energy Harbor has one of the best Customer Service Representatives, being knowledgeable, courteous, and efficient. Energy Harbor rates are comparable and very affordable rates.

Enrollment was fast and easy. Have them for gas so hopefully, electric will be good too.

Couldn't be much easier. I selected them from the list on my previous supplier, checked the box and then returned the confirmation the next day. Hopefully I was using an apples-to-apples comparison for my selection criteria.

Answered all questions without push you to answer with "YES" to signup questions

The sign up for both services was easy and efficient.

Very easy to switch to their service. Very pleased so far.

they were very helpful

Everything went smoothly and painlessly . The 3 options were presented and I chose the 1 best for me . Thank you

So far so good!

So far so good, it was a seamless switch. Have not had any issues requiring contact with customer service or billing so w cannot provide a true review on those services.

IT WAS VERY EASY PERSON WAS VERY KNOWLABLE AND HELPFUL

It was easy to follow

Thru "Apples to Apples" web-site found the term, rate, no fees' for Energy Harbor and signed up. Quick and easy

Quick, easy and efficient

The reps were very helpful in changing my plan to a cheaper and longer plan

Online sign up was very easy !

This was the second time I've switched to a generation contract with Energy Harbor (I went from Energy Harbor to Energy Harbor). The process was simple, the contract was straight-forward, and I have experienced no issues receiving the power generated. I especially appreciate the reasonably-priced long term plan options. I expect I'll be with Energy Harbor for a long time to come.

This was the second time I've switched to a generation contract with Energy Harbor (I went from Energy Harbor to Energy Harbor). The process was simple, the contract was straight-forward, and I have experienced no issues receiving the power generated. I especially appreciate the reasonably-priced long term plan options. I expect I'll be with Energy Harbor for a long time to come.

Went to Ohio site and picked out an Energy Harbor Plan.
Very Easy and quick to do

continued service with Energy Harbor.. 48 month plan. good rate.

I called to change my AEP supplier to Energy harbor. It was quite painless and went very smoothly. I dont think I have received my first billing fro Energy Harbor but it's coming in June (I think)

I called to get info and establish them as my electric supplier. I it was easy, informative, and rep was very patient and kind. Called my niece and recommended them as soon as I got off the phone with them.

Easy to navigate professional website !

So far I'm happy with ENERGY HARBOR, but I need
to see the first Illuminating Company bill to see if
the Energy Harbor name is actually on there and
to see the rate (KWH) I agreed to pay is really on there.....Apples to Apples !