Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.
“ I signed up for Entrust energy and liked everything about them until they went out of business. ”
“ During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why. ”
“ I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers. ”
“ Excellent Company and Excellent Service, and Cost kilowatt . ”
“ This company cut my 85 year old Mother's power off because there billing department double billed for an invoice and the bank froze their payment. Now they won't except a payment but wanted her to go to HEB to pay the bill then send them proof and then they will cut it back on. Charging her over 13 cents a kilowatt and thats a discount rate so they told her and they locked her into a contract which she has been paying for a year. Horrible Horrible experience with both of the employees I spoke to. Disgusting ”
“ Good ”
“ i love the service that i had no problems my bill stay down went up just a little bit wish i had stay with this company i wonder if i can go back 2 them again ”
“ Idanla was very patient, professional and kind. She is a keeper. She did not help me in billing, pricing or order. Your survey is not one I would fill out. Not user friendly. ”
“ Excellent ”
“ Very good ”
“ When I moved to S TX I had to decide on an electric company. I've used TXU for years, decades, actually. I chose Entrust, and have been pleased with my rates, but who knows? I'm in half the space, for about $10 less, so...??? I like that I get a weekly report of my usage. ”
“ Very pleased with the excellent customer service that I have received and the rates are awesome! ”
“ Was having problem with automated systems and she was so helpful and nice ”
“ good ”
“ Great customer service ”
“ hot now cold ”
“ I have no additional comments ”
“ My service was transferred to another company (discount power) without my consent or notification. I was notified with a disconnection notice from discount power in the mail because my auto-payment information does not transfer. I would not recommend this company. The least they could do is to notify the consumer of the switch so they are aware. I was very happy with this company until this point. ”
“ Entrust handled every detail with professionalism. Their rates and reviews were the deciding factors. ”
“ Good ”
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