Entrust Energy - Company Information




About Entrust Energy

Entrust Energy Logo

EGS#:

Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



Pennsylvania Energy Ratings Score:


( 2 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Entrust Energy Customer Engagement

271   Reviews

152   Replies

Response Rate:
56.09 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Entrust Energy




271 Reviews and 152 Replies for Entrust Energy


Muy buena atencion

(5 / 5)

  Buenicimo

E .T .A
September 21st, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Very helpful

(5 / 5)

  Customer service was very professional and helpful.

Efren Sanchez
September 17th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Good

(5 / 5)

  Good

Cornelia Lorenzo Chavez
September 15th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

I love entrust

(5 / 5)

  Had knock on door and switched from TXU to Entrust, wasn't sure but they said it would save me money. And it did, great customer care.

Kathryn
September 9th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

AWFUL

(1 / 5)

  Always charging new fee amounts and I don't even know what the fees are. My first months bill was only 100.00, cool. Every bill after has been over 250, more to 300.00. I absolutely regret signing up with this company and would NEVER recommend anyone to use Entrust as their provider.

Sarah
August 17th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Amazing affordable energy bill

(5 / 5)

  Ive used several energy companies for years and I am completely satisfied with the price of my bill. I will definitely encourage my friends switch to Entrust!

Very reasonable bill
August 13th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Thank you

(5 / 5)

  They very helpful and I would recommend other ppl this company

Tangela Smith
August 13th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

weekly energy report

(5 / 5)

  I am really pleased to receive a weekly energy report. It is a very helpful and valuable to me.

C.Moore
August 12th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Keeps going up

(1.4 / 5)

  Our actual usage cost was 178 but total bill is 282 , the ac is set higher than normal, ate cold meals to avoid cooking, use fans and bill still went up nearly 50 bucks this month, wtf, this is crazy, I'm ready to break our contract

Berta
August 7th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

excellent rates

(5 / 5)

  great plan - rates are as advertised

Horst
August 3rd, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

JT.

(5 / 5)

  The word Entrust explains everything about this company. My experience with Entrust Energy was very pleasant. I would recommend Entrust Energy to anyone.

JT.
July 29th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Rosie Jaramillo

(5 / 5)

  Very curtious, very nice and precise speech. Was very clear to understand. Thanks

Rosie Jaramillo
July 27th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Changing service address and made online account

(5 / 5)

  Hey was very helpful, sweet, polite, and one of the best experiences Ive hald with the company.

Stephanie Vazquez
July 20th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Billing

(5 / 5)

  Great

A Munoz
July 20th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great service

(5 / 5)

  Excellent be service

Mrs R Garza
July 10th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Customer

(5 / 5)

  I like it its great thank you for your business

Fernando Lozano
July 10th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

TexasElectricityRating

(5 / 5)

  Texas electricity rating is fast and have great customer service I will go choose them over any company great job guys

Corte
July 10th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Renewal

(5 / 5)

  I have been very satisfied with our service from ENTRUST ENERGY. I have recommended them to friends and neighbors when discussing energy bills, especially in the summer months. My bills have been reasonable and affordable. Now that my service is up for renewal I was concerned that my rate would increase considerably. When I called to discuss renewal I spoke with HENRY. He was polite, in a genuine way. He was patient and took the time to explain things. He listened to my concerns, he repeated himself when I needed him to without rushing. Henry found a plan for me that is actually a little less than what I have been paying. I didn't expect that. I will continue to recommend ENTRUST ENERGY to my neighbors and friends. Excellent customer service. Great rates. Thank you ENTRUST ENERGY.

Jlgarcia410
July 9th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Gracias

(5 / 5)

  Great people
Thx

Gabriel
July 8th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Jorge hernaneez

(5 / 5)

  +++++
Exelente

6200 renwick dr apto 419jordez
July 6th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions



Example Bill
loading...