Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.
“ Everything was excellent ”
“ Delightful customer service. ”
“ Delightful customer service. ”
“ Love this co8 ”
“ I've been affected by the pandemic and Entrust customer service was very helpful ”
“ Representative was very polite & knowledgeable. Helping me a lot. ”
“ He was good at customer service ”
“ Very nice people to take care of the matter ”
“ The only issue is that its only six month contract. So when renewal comes you need to read what you are signing for before you renew your contract. ”
“ I just received assistance to have a deferred payment. My experience was fast and thorough. ”
“ We had TXU forever. Then the door to door people come by & make Entrust sound too good to be true. I took the bait! Bad choice. Entrust said they'd pay our leaving fee with TXU. They lied! TXU has sent us to collections. Do not trust Entrust! ”
“ Customer service have been understanding and polite with my request. Thank you. ”
“ Wanted to see what this company was all about, just did a 6 month contract. I liked the weekly power usage we used. The rate I paid was outstanding, will stay around if I can have the same rate. Was a good experience with Entrust Energy. ”
“ No issues ”
“
I've always had a good experience with Entrust. They helped save me some money.
They are actually fun to talk with on the phone. They keep everything smooth running. That's why I want to make sure that I keep them from now on.
Thank You,
Christopher Morales ”
“
Great company great customer service
Thx ”
“ I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them. ”
“ Always get great service. Always speak with helpful, attentive and courteous service representatives. ”
“ Pricing was straight forward ”
“ Over all good experience ”
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