Entrust Energy - Company Information




About Entrust Energy

Entrust Energy Logo

EGS#:

Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



Pennsylvania Energy Ratings Score:


( 2 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Entrust Energy Customer Engagement

271   Reviews

152   Replies

Response Rate:
56.09 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Entrust Energy




271 Reviews and 152 Replies for Entrust Energy


Payment plan

(4.6 / 5)

  Mr Alex professionally handled my concerns

Gus
December 23rd, 2019

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Best Electric Provider!!

(4.8 / 5)

  I love how easy it is to do business with Entrust Energy

Best Electric Provider!!
December 18th, 2019

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Home

(5 / 5)

  Great

Martin Brown
December 16th, 2019

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Awesome

(5 / 5)

  Love this company!

Morgan
December 2nd, 2019

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Questions after moving

(5 / 5)

  All questions were answered in a very timely courteous manner

John
November 29th, 2019

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Closing account

(5 / 5)

  We have had excellent service in all the years we have been with your company.

Trudy
November 25th, 2019

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Great Customer Service

(5 / 5)

  have never been dissatisfied, have helped me every way possible with no hassles!!! Thanks

Kim Parrott
November 22nd, 2019

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Customer service

(4.2 / 5)

  It was good

Tracey
November 21st, 2019

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Residential survey

(4.4 / 5)

  i just want to let you the Lady that took my call was very friendly very sweet and polite I enjoy very much the conversation and her help

Sthefano Martinez
November 21st, 2019

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Entrust Energy

(5 / 5)

  I recently moved to Houston and I was approached by a sales person to try Entrust Energy. My bill has been low the last two months and for that I am grateful. Each week Entrust Energy sends me a "Weekly Home Energy Report" that helps me track how much energy we are using and I enjoy being able to visually see week to week what we are doing as a family and when we utilize the most energy. I will recommend Entrust to my family and friends.

Sarah H.
November 19th, 2019

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Good service

(5 / 5)

  Excellent service

Katrina kruithof
November 18th, 2019

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Greatest Company Ever

(5 / 5)

  Ive been a customer for years and have never had a bad or unprofessional experience.

Cooper
November 14th, 2019

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Entrust Energy

(5 / 5)

  Have had Entrust for yrs now and when we, started the moving process across down everything was handled easily with the help of customer service

John
November 13th, 2019

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Ricky

(5 / 5)

  Great

Flanders
November 12th, 2019

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Great experience.

(5 / 5)

  Needed a one time extention on my service, Rodrigo was so nice and helpful.
Thanks so much.

Customer Service
November 7th, 2019

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Customer service review

(5 / 5)

  They are doing a great job so far!

Jay
November 6th, 2019

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Great service!

(5 / 5)

  My power went out recently and they were very helpful,they had a fast response time.

Felix
October 18th, 2019

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Customer service

(5 / 5)

  The lady was wonderful and very helpful and polite.

Anna Esquivel
October 16th, 2019

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Survey

(5 / 5)

  Great customer service

Jennifer
October 16th, 2019

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Best customer service experience

(5 / 5)

  Called and ask for a few extra hrs to pay light bill that's a disconnect explained I get pd Thursday 10/17/19 disconnect is for same day but I was afraid they disconnect early am but Sweet lady explained I had until 7pm but she extended it until Friday 10/18/19 . Super Sweet Lady

Elizabeth McKay
October 15th, 2019

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