Entrust Energy - Company Information

“  I have had nothing but wonderful service ”

“  Love the weekly utility usage reports. What a great customer service. ”

“  Entrust plans were easy to understand and straight forward. So much better than other plans charging more if you you end up using too much or not enough electricity to get the "discount" rate! I didn't have actual conversation with customer service. I received late payment texts even a day after getting confirmation of payment texts? The billing was always accurate and I was never charged a late fee, but I gave 4 stars for the billing acct managment for that reason. ”

“  Entrust is literally the best light company I have ever used. Im so thankful for the two gentlemen who came to my door offering Entrust, they were sure I completely understood what I was getting into! Best decision Ive ever made!! My light bill is so reasonable also I love how I get my weekly usage!! ”

“  The phone guys are ok, but the 45 min experience 3 days a week to get a follow thru to have a broker call was exhausting and frustrating. I really believe the information he collected from me daily went into the abyss. 26 days, never a call back to see if I was actually helped. Typical millennial customer service... so I ask the canned questions, but incapable of logic trail troubleshooting. OSCAR was terrific and got it accomplished, he called me back and got the broker to call. ”

“  I paid deposit at 02/28/18 and it was supposed to switched me to the company after 24 hours.But , they forgot . And they connected me on 03/19/18 and I paid 100 dollars penalties to my leasing office. Entrust Energy appologized for delay and commitment to return my deposit after 6months but they didnt. Now Im gonna move to my new apartment from Dallas to Mackinney, I sent them an email and called them several times and explain my situation.But who cares. They just wanna charge me for early termination. I really dont know how to explain for them that it is your problem not mine ,that u connected us to Entrust Energy on 03/19/18 instead of 02/28/18 . If they look at my deposit payment date , its on 02/28/18 ”

“  Found the plans more straight forward to understand fees ”

“  In March 2018 an Entrust Energy sales person convinced me that Reliant Energy was over charging me for electricity because I was entitled to a 65+ plan for senior citizens. The sales person computed that I would receive a refund check for about $1000 in about six months and my electric bill would decrease.In January 2019 I compared Entrust and Reliant bills and found that Entrust was charging me more than Reliant had been charging and I had not received a refund check as promised. In phoned Entrust and was told that they had no relationship with Reliant and could not make a refund.I told them that if they could not lower their rate that I would transfer to Reliant. They told me that I would be charged $300 if I left the contract early and I told them that Entrust had broken the contract. On January 13, 2019 I E-mailed them a copy of their sales person's calculations and a copy of my last Reliant statement for their review. A few days later I phoned Entrust to learn the status of their looking into my situation and was put on hold. After one hour and 15 of being on hold, I hung up my phone. On January 16 I phoned Entrust and they said that they were reviewing my situation and would have an answer very soon and said they would call back later. I told them that I would not be available later and we agreed that they would phone me at 8:00 am on the 17th. With no call fron Entrust by 8:30 am, I called they and told them that I was switching electricity providers. Then I switched to Reliant.On the plus side for Entrust, all their phone people were polite and all said how sorry they were. ”

“  To begin with, the young man that came to my door peddling this garbage company lied to me, a lot. I was offered a plan that did not actually exist at all and the rate I was told was not the rate thatI ended up with once billing began. I was offered a promotional deal where I was allegedly going to receive a $100 bill credit 3 times periodically for being a customer. Never happened AND I was later told by a customer service rep that there is no promotional deal like that with Entrust. In addition to all of this, the customer service is terrible, at best. Very rude representatives, unwilling to assist 99% of the time if you need any kind of extension or other help with your account. As soon as I have the money back from my taxes, I am paying the breach of contract fee and getting TF out of this contract with this terrible company. Oh and did I mention that my bill is literally TWICE as high with Entrust than it was with my previous provider?! Yep, twice. Do yourself a huge favor if you are reading this review and contemplating using Entrust Energy - RUN as fast as you can away from them. ”

“  Overall experience was fantastic!!!!! ”

“  Entrust is a worthwhile electric provider. ”

“  This company is a joke approve my account gave me an account number and switch days got my welcome package everything was set till I got disconnect notice a month later from what was my old electric company which was still my current electric company Entrust couldn't even notify me that they decided to unaprove my account. ”

“  The sign up for service was fairly easy through the web site. Paying the first bill online wasn't so easy. Although I tried, for some reason it didn't happen and I ended up paying a little more for the late fee. I tried to set up the account for automatic payment. I'll have to go through the next billing cycle to see if it works. ”

“  Great power company ”

“  the company set up an on line account in my name for service at a bogus address... so far they've called me asking for $900.00 covering a few months of power deliver to a non existent address . have reported the issue twice to no avail. ”

“  I switched to Entrust because on paper it seemed to be a good price. I use very little energy really and my bill keeps increasing. Now I was charged a $20.00 Excessive DNP Notice Charge which I have no idea what this charge means. I picked this company because they said it would be a simplified bill without 10 different charges. That is not the case, new charges are added with no explanation. My bill is excessive for my actual energy use. When I call I get no answers. ”

“  moved out of state due to my mother-in-law passing away and leaving the house to my husband. I was told once I provided change of address, the $300 early termination fee would be waived. I provided the info via email. A rep called, took my final payment, told me the fee was waived, said I had a ZERO balance and the account is closed. She even expressed condolences on my loss. Now I get a call from another rep saying the they cant process the change of address information with the official confirmation number provided by the USPS and to send them the DEED to the house to POSSIBLY see if the fee would be waived. The deed isn't even in my name and per the conversation on a recorded line, I have a zero balance. So they make up a story to discredit the USPS and try to take advantage of a grieving family who just uprooted to another state. What a way to treat a long time customer who has never been late. I did everything I was contractually obligated to do. They do not value their customers and I will be contacting the Public Utilities Commission regarding this unethical practice. ”

“  Very good, customer service representative was very very helpful. Made my experience so easy. ”

“  1st bill was around 150 which is reasonable but the 2nd bill jumped 100 dollars??? I thought I found a descent electricity provider ”

“  I had Entrust Energy for 2 months. The second month my power was cut off. Called the company and they said they didn't receive my payment which had been mailed by the bank 10 days earlier, so I paid online with a credit card. Went to the bank the next day and got a stop payment on the check. A week or so later they apparently found the original check and for some reason tried to apply it to my account and then charged me $30 for the check not being good. I called the company and explained that I didn't even owe them any money and it seems it was them that misplaced the check in the first place. After talking to several people they refused to take the $30 charge off my account. I felt I had no choice but to cancel my account which, of course, caused them to charge me a $300 early termination fee and they also turned me in to the credit bureau which dropped my credit score significantly. Think twice about dealing with these people! ”