Entrust Energy - Company Information

“  Overcharging. A lady in the town next over to my family (we just cancelled our service with them finally!) told us today her mother passed away rather suddenly. She had Entrust, now they're going after her poor grieving daughter to pay a "termination fee"? Money hungry CROOKS. ”

“  Getting disconnect notice in mail the same day as disconnect date. Customer service a joke! Virtually nonexistant! Will warn people on face to face personal basis as to bad service as well on social media. This is a rip off company!!! ”

“  Very pleased with all aspects of this company...rates, billings,accuracy, customer service. ”

“  We love Entrust Energy! We have had the lowest monthly bills ever since switching to Entrust. We highly recommend this company! ”

“  In an electricity provider, I look for three things:1. Accurate and clear bills. 2. Personable and real customer service agents that answer questions directly. 3. Competitive rates. For me, Entrust Energy consistently delivers on all three areas and scores an A+! ”

“  My switch to Entrust Energy was easy and simple. My plan has lowered my electricity bill significantly. I was glad to have the ability to set my account on Auto-Pay to collect points for my credit card. ”

“  One of the worst experiences I have had with a utilities company. There was a transfer of ownership in a business I was buying that wasn't completed for 1 month after the original documents were submitted. I ended up losing power and having to close my business and turn away customers for 1 full day as a result. Come to find out there was a missing form that was needed that the previous owner and myself did not submit. This form was not requested by Entrust initially. When they saw they needed it they called me but did not leave a voicemail, did not email me, did not send me a letter etc. With the nature of telemarketers today many people do not answer unknown numbers. Apparently Entrust doesn't understand this and decided that since they "tried" calling that it was my fault the change was not processed. I will be terminating my service with them immediately as I cannot risk this type of negligence in the future with my business. ”

“  I always shop around for electricity rates when my contract is due. This time i did the same but i decided to renew with Entrust. They kept me on the same plan even though the prices had moved up. My rate is 0.6 cents per kw cheaper than the lower rate i found during my research. (from 16 different companies.)

The overall customer experience is really good (Billing, customer service, etc)



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“  This sales person whom I reluctantly opened the door and let into my home is giving me trust issues with anyone who comes knocking on my door in the future. If they don't have my phone number they won't get in. She went through the steps about how I can save and pay the same amount each month She put me on the phone to sign up with a customer service guy. He ran a credit check that required me to make a deposit. Before I could complete the phone call the woman reached over and hung up the phone without my consent. When I told her I don't have that deposit amount she tried to talk me into putting my deceased husband's name on the account. I thought she was crazy or trained well. I told her I would never stoop to that lever and goes against everything I believe In... She didn't stop there she tried to get me to ask my son to get on the account and when the company calls and ask if he's the spouse, he is to say yes. I knew then I had a problem with this company. It wouldn't have went well if she had said that to my son . HOW DISHONEST IS THAT ? Then she had the nerves to ask if she could take my light bill to show other prospective customers my rates . I Refused of course .She ended up sneaking off with some of my information on a paper she was writing on. BEWARE who come knocking on your door because if they are the best in the business they don't have to come knocking on your door and stoop to those types of low down tactics. ”

“  I was with another company 2 years ago... when my contract expired they did not notify me and being the busy business owner I am I FORGOT! I got a bill that month three times the amount it usually ran. I signed up with Entrust last year and received not only a call but a letter 90 days before my contract expired to renew me at an even lower rate than I originally signed up for! The customer service is awesome and my bill is now super easy to understand. I also have my home with Entrust Energy. I highly recommend Entrust Energy, in fact I do and receive credit for any referrals I send their way. ”

“  The experience sucked. My advice is do your on research or just use one of the top ten electricity companies on this website. ”

“  A door to door salesman came to my door. I have had Just Energy for years. The man from Entrust asked to see my bill and told me I was paying way to much, that not only can they save me money on the monthly rates, but that I won't have to pay the $5 monthly service charge that Just Energy was charging. I said great. If it saves me money, no problem. Until I signed up with Entrust, I had never had a $300 light bill at this house. Now, every month it is $345 and up. Also, I am enrolled in a 3 year contract. I am pissed. I am fixing to move and I can guarantee that Entrust is not moving with me. ”

“  Please don't get this company I so hate this company am supposed to be paying 7.7 but am actually paying 12.2 they're nothing but liars they promise you lower rates the works for you to get there service. I called customer service all the stupid guy could talk about was $300 for early termination fee. Please find you another light company I wouldn't recommend them if my ass was on fire. And wish I could have keep my stars they don't deserve tha one ”

“  The worse company I ever dealt with!!! I was stopped in my driveway while getting into my car to get dinner for my family. The reps, one named Raee, told me that they were checking meters to see if I was being overcharged for my service. Raee told me that they could lower my electric bill dramatically from what I was currently paying. Sounds good, right? Well I told them to I was with my current provider for another 3 months and I didn't want to pay the cancellation fee when I only have 3 months left.. She then told me that Entrust would pay for the cancellation fee from Reliant all I had to do was text her the bill showing the charge and they would take care of it. All these promises sounded too good to be true but I said let's do it! Who doesn't want to save money. After 2 attempts with the enrollment process since they were coaching me with nodding their heads for me to answer and when I hesitated to answer they would hang up the call and told me I can't hesitate to answer. I confirmed with them again that I don't want to pay a cancellation from Reliant which the person on the phone stated that they will not pay for any cancellation fees. Raee assured me that they meant that they won't pay for the cancellation fee if I cancelled with Entrust. So we went through the call again while they coached me with nodding their heads yes and no. At this point I have 3 hungry kids getting antsy to leave to get something to eat. I hurried up and got off the phone and confirmed with Raee once more that I just text her the bill from Reliant once they send me the cancellation bill she said yes. Fast forward to a week ago. My husband opens the Entrust bill and it was $90!!! for service between September 12- September 29! Then he received a call from Reliant that he still owes the cancellation fee and if it's not paid that we would be sent to collections. So I called Raee and asked if she received my text of the cancellation bill she seemed really sketchy on the phone and told me to call customer service because she was not working. Well I call customer service and after being on the phone for over an hour being passed from one person to another and being told that they don't cover cancellation fees and they were sorry they the rep told me that I told them I wanted the cancellation to be paid for or they needed to waive their cancellation fee for when I cancel because their reps coached me through the whole process. I was put on hold and they listened to my calls listened to and told that they didn't hear me being coached that they can't waive the $300 cancellation for me to go back to Reliant since they refused to honour what their rep promised and basically told me oh well and that they would submit a complaint that would take 21 days. Um no I was not going to deal with a shady scamming company for another 21 days. I called Reliant and they not only waived their cancellation fee for me to come back but they lowered my rate and will credit my account $300 to pay Entrusts cancellation fee.
Entrust sends their employees door to door so their lies are not recorded and train their employees to coach their customers through the enrollment calls and feed you lies . Beware of these shady reps and company!!! ”

“  This company charges you a disconnect and reconnect fee even if it not disconnect,my electric bill has doubled from txu and when i wanted to cancel my service they want to charge me $300 when i was told i could cancel anytime at no charge..their a bunch of liars and thieves...DONT DO BUSINESS WITH THESE PEOPLE THEY ARE CROOKS...... ”

“  My utility bill was almost as much as a house payment. I call because I had a charge from TDU of $284 plus electricity charge if $418..... I called and they said it is the charge for maintenance of the poles, so I called that company (TNMPower). They said it is always a charge the bill companies. So I am triple paying on my utility bill! Entrust tried to explain it away. But they are just raping the public. Beware ”

“  Called in at customer service and "Mario" was horrible. I was explaining to him my situation, and instead of listening and trying to understand he completely cut me off and stated that "we don't do payment options" "You haven't called since march" .Like seriously? Let me finish and you might understand me better. His ID number for entrust, from which he stated, is 2651. I'm extremely upset on his customer service experience because as you can tell he has none. Customer service should be a go to person your customers should be able to go to. How in the world are we suppose to ask questions and or concerns when "customer service" doesn't seem to be interested? ”

“  I signed up for a 3 month rate with these guys as my electric supplier. After the 3 months since I didn't commit they sold my electric provider privileges to another company which ended up charging ridiculous rates. Who knew this was even legal? Very shady. ”

“  An Entrust Energy employee came to my door on 8/11/17. He told me that Oncore Electric had contracted Entrust to go to all of the customers Oncore lines provided electricity to. The reason- all customers were supposed to get a discount and Entrust was to go door to door to check and make sure that each customer did actually receive that discount. It sounded strange, but, ok. I am a very sceptical person and asked many questions to make sure that his story never changed. He needed to see a copy of my electricity bill, to make sure that I had received this discount. He could not tell from my bill, so he told me that he needed to make a call in to the system or something. This would allow him to find out if I had received this discount or not. Ok.So he made a call. I wasn't listening too closely to what he was saying. This was cutting into my dinner time and my kids were getting a little rambunctious.Then the Entrust employee told me that someone from his company was going to call me immediately to verify my information. My phone rang and I answered. This was a man from Entrust Energy, explaining to me that any cost incurred to me from changing electric companies would not be the responsibility of Entrust. "What?!? I don't want to change my electric company!" was my reply. Then the man on the phone asked me if the man on my porch had not told me that this was a sales call to get me to change electric companies. I said, "No! I asked him several times of that was what this was and he said NO every time."The man on my porch then reached up and touched the end call button on my phone. I was LIVID! I told the man to get off of my property. That he was a LIAR and a SCAMMER! ”

“  I recently signed up with Entrust Energy with someone that came at my door and offered the services. However he never mentioned the TDU delivery charge would be very expensive. I had a maybe 5.00 fee with my other company and its 67.69 with Entrust! Oh how I regret signing up with them so much. I don't know what I am going to do now, I have a 3 year contract. ”