Entrust Energy - Company Information

“  They came door to door and told some pretty fabulous lies to convince me to switch. The fact that it all seemed too good to be true should have alarmed me. I always say you get what you pay for, and the information I received should have warned my brain that this had to be a ;lie. The price rate was a few pennies more, but I was told that enTrust would pay for my cost to switch from my contract which was a lie. Then they said that I was not told that based on their verification process. leaving me owing my previous company ab early release fee. am about to pay my second bill with them. From the very beginning I was told my due date will be the fifteenth . a day or two before the first die date, I received a letter threatening disconnect. The bill was paid as planned and was on time. The second payment fur on 15th . Operator had no phone number that worked for enTrust. Ended up having to find a bill to call them because couldn't contact online without an account number. When I did reach them, I just paid it on the phone. Boaw it's time to pay bill #3 . The representative, Jessica, called to inform me that the due date is the 14th and that the due date changes from month to month based on the number of days in the month. So they had sent me two disconnect notices ( the first two not having a reminder; the third having this callasa reminder plus notice) and the third one oas sent on the 17th, and they were charging me $15 for sending it. I never did get my contract for my account and am trying to reach the Texas Utility Commission concerning these practices in relation to the state cde of ethics. Anybody wanna join me? ”

“  Entrust will promise you the lowest kWh in the area, but they don't tell you they charge 3 times the service fee per kWh(Compared to Ambit Energy.)I just paid $50 more this month, compared to last year's same month. And I used nearly 200kHm More last year!3 Year Contract with the "Lowest kWh Guaranteed" my A**!Long and the Short of it...DON'T TRUST Entrust! ”

“  Entrust Energy is a terrible company !!!!They've disconnected my electricity twice in one month now! I mean how do you get disconnected twice in one month! Smh without a disconnection notice or anything! I can't recommend this company to anyone cuz I'd hate for them to be stuck in a awful situation as Iam right now! I am switching companies today and I will make sure to tell everyone not to go with this god awful company! ”

“  They don't send bills like they say and they tell you one thing and do another they will lie to you over the phone to get you off the phone, I'm waiting to see if they can send my recording of the conversation that took place 4/21/17 so I can prove my point to this one manger ”

“  I'm getting a great rate from a great company and wouldnt change a thing. ”

“  If these people show up at your door, call the police. They will steal from you. I canceled the bogus scam 'contract' within 30 minutes of the rep leaving. He had spoken to my husband without my knowledge. Thirty minutes after he left, I called Entrust and canceled. They assured me they had deleted our information. Two days later, our current electricity provider called us and asked us why we were switching. They called again, two days after that. So Entrust Energy apparently called our provider (TXU) to attempt to switch our service without our knowledge and consent. It didn't end there. A week later, we received Entrust Energy's astonishingly bogus 'welcome package.' On the letter, they back-dated the 'start of service date' to a date that was a week BEFORE we ever met the rep. That's fraud, and it's a felony: theft by fraud. If we ever see these people again, we will call the cops. Now I am wondering what the rep got a look at while he was in our home. They are such brazen thieves that residential burglary is more likely than not one of their business methods. If you are an Entrust Energy rep reading this, do not reply to this complaint, and do not attempt to contact us in any way, shape or form. NO CONTACT. Got it? ”

“  A rep from interest energy came to my door And wanted to know if if I was being charged a fee for delivery of my electricity I told him I was paying $87.28 a month for it and he said if I signed up with his company that I would only be charged $5.30 a month with a cheaper wattage rate although the wattage rate was true everyone has to pay the delivery charge no one can devalue that you're always going to get that so this whole spiel was BS they cannot make that charge go away or charger a cheaper rate for that. It was a ploy to get me to sign up for it after checking the reviews I saw how bad this company was that immediately called them and canceled my contract also this contract is for three years $300 penalty if you cancel before that time ”

“  I saved so much money with this company! Thank you! ”

“  I needed help understanding the bill and the service rep on the phone was very good to answer all my questions and even helped me lower my bill ”

“  I had 2 young men knock on my door stating they worked with Oncor to make certain the customers were receiving the best price each month on their electric bills. They asked to see several months of prior electric bills, they then discussed Entrust, showed me one of their own (supposably) bills and they GUARANTEED me several of times that my bill each month would be $50.+ dollars less than I was paying each month with the Company I was using.They were at my house for over an hour, seemed very nice, knowledgeable and trust worthy. So, I changed companies and went with Entrust. I had to pay $300.00 cancellation fee to my prior Company. Agree to a $300.00 fee if I cancel this company within 3 years. Now, I have received 2.5 bills SO FAR. And the amount is WELL OVER what I have paid with the last company last year at these times. And the service fees each month have gone up, which these young men said the fee was VERY LOW TO NOTHING AND NEVER INCREASES. Their bill showed around $20 if I remember correctly.This entire Company is B.S. if my bill continues to get higher and higher. I will be coming up with the cancellation fee and again I will find a new Company.Beware!!These salesmen are liars and cons and based on my call today to Entrust, they aren't willing to help the customers out in any way. ”

“  Switched gas suppliers in July of 2016. 12/1/2016 - Entrust sends me a "Notice of Contract Termination" threatening to "terminate" my non-existent contract with them if I don't pay the $25 bill they NEVER sent me (I had autopay set up for their bills). I call Entrust, spend 20 minutes trying to explain the situation to the "CS Rep". He says he will transfer me to "Collections"(?!) and I sit on hold for 10 more minutes before the line goes dead. If this IS in fact a valid charge, why did it not autopay like all my prior bills, and why did Entrust not send me any notification until months after it was supposedly due? ”

“  My contract with reliant expired. I was in a month to month plan & I switch over to entrust. I had that so call "free weekends plan" bunch of bull ... they were charging me 12 cents on the days that weren't free ! Now I have a solid rate and haven't looked back :) ”

“  Every time, I need an extension on my bill , entrust energy works with me. Haven't had an issue with them . Very pleased customer. ”

“  I previously had TXU. I was loyal customer for 13 years but little did I know my contract was over due & they were charging me 17 cents a kWh !!! I never complain just paid my bill every month until someone came to my door and educated me on the prizes. I was skeptical at first so I went with the one year plan to test it out & I haven't looked back. I've been a loyal customer now for 4 years. My bill has drop more than half ! I'm so thankful they came to door. I would recommend entrust to anyone that is paying high on electricity. :) ”

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“  The door-to-door sales reps are liars. Alexis knocked on my door yesterday babbling on and on, asking to see my electricity bill, so I stopped her and asked her who is she and who does she work for. Her response was that she works with Oncor and they have been sent out to make sure that all of Oncors customers are receiving fair prices from the electricity companies, making it seem like she wasn't selling anything but that Oncor was going to go after my electricity company if i was being over charged. So I showed her my bill, and of course she told me i was being over charged and explained what my rates should be....ok? So then the truth eventually came out, Alexis now wants me to switch my electricity to whatever company she has yet to name. She told me that if i transfer to Entrust or break my contract with TXU that I wouldn't be responsible for the early termination fee. What? She said I would be given 12 months and I can choose to pay the fee or not pay the fee nothing would happen, and if i do decide to pay the fee, with the money I would be saving it would pay for itself. I was also told that if I wanted to cancel my service after switching to Entrust I could do so within 3 business days without any consequences. Alexis also told me that if I wanted to cancel my service any other time that all I had to do is tell Entrust that I was moving to Austin and I could not transfer my service, so the company wouldn't be able to charge me the $300 termination fee. I was shown a paper with rates that were 11 while she was "reading" the paper to me (making up stuff, instead of letting me read it myself) and telling me not to pay attention to that, my rate would be 6.3 and promising other things contradictory to what was on their paper. I was sold lies on top of lies. I asked for a business card she told me she didn't have one, I asked her if there was a number I could call if I was interested in enrolling, she told me that's not how they worked. Okay something doesn't seem right here! Then Alexis showed me a paper about a security system, and there it was, the name of the company she actually worked for. I quickly googled their name and found lots of complaints and they were telling stories of exactly what i was experiencing. So I informed Alexis about the negative reviews I'm finding. Her response was well, of course your finding negative reviews, nobody ever reports the positive, sometimes certain plans work differently for some people.....blah blah blah. I'm not stupid! I always do my research, which is what I told her multiple times I needed to do before switching anything, which is also why i was asking for the companies contact information. I let her know that I would not be signing up for anything and if I was interested I would contact the company myself, because I see that I can do that online, even though you told me I couldn't. I will never do business with this company, NEVER!!! And because of this experience nobody will ever be able to come knocking at my door, I'm putting up a no soliciting sign and turning away everybody who chooses to ignore that sign immediately, without question. And to the replies under these comments saying that is not how they train their staff, that's a lie, somebody is training your staff on how to lie and bait customers, which is disgusting!! ”

“  I had to put two of their reps off my property. They are real slick, well slimy is a better word. They fast talk and flatter you excessively. They treat you like your 5 years old when it comes to power delivery technology. THEN they wanted to see if you qualify for their "special program." DO NOT allow them to get a hold of your information and place a "mysterious" phone call. This not to verify your eligibility. This is to start the process of enrollment and switching you over. In other words they are SLAMMING you, on the sly, just like long distance phone companies would do back in the day. I have no idea what their actual rates are like. As far as I know they were lying about that too. Any company that would start a relationship the way they did I want nothing to do with. BEWARE! ”

“  First of all, the representative Zachary Malik came to my door saying that ENTRUST energy was taking over for ONCOR and that it was mandatory to make the switch. he said that I would still be going through MY energy company, and everything would be the same except where the DELIVERY and TDU charges came from. when I found out that it was a whole new energy company, I called and complained and explained the situation. They said they would listen to the confirmation call and that if there was evidence he had coached me through the call, that I wouldn't be responsible for the $300 cancelation fee. you know an electricity company is bull**** when they have to charge you $300 to get out. anyways, of course they listen to recordings and could find no evidence of coaching BECAUSE HE HAD ME PUT IT ON SPEAKERPHONE AND WAS NODDING YES AND NO TELLING ME WHAT TO SAY!!!! ON TOP OF THAT, MY MONTHLY ENERGY BILL WAS ANYWERE FROM $200 TO $300! A MONTH!!!!!!!! REDICULOSE. its okay though, I'm going to take that representative to small claims court, and I am going to copy and paste this review EVERYWHERE AND ANYWHERE I CAN. do NOT trust "ENTRUST" they will rob you blind!!!! it costed me a bit over $600 to get away from them with the cancelation fee and the final bill together. ”

“  I liked the price but I advised the CS door-to-door rep that I would ONLY switch if I could keep my current due date from my previous provider. She assured me I could, NO PROBLEM, so I decided to sign up. I was asked to officially verify I was going to sign up with them over the phone by a different CS rep, to which I explained to her MULTIPLE times about my desire to keep my exact same due date as with my previous provider, to which she stated, of course NO PROBLEM, totally doable. Well needless to say my bill is due on not only a different date but also a date which makes it in line to be disconnected every month. They lied to my face and over the phone. Don't switch if you need to keep a specific date. ”

“  Came to my door yesterday, tried spill his sales pitch, but told him I would contact him.
I came home from work and wife tells me he came by again and that I had told him I would let her make the decision on going with Entrust!!!!!!!
Never did I tell him this!!!
You guys have some very shadey salesman!!!!!!!
Glad I did research like I always do!!! ”