First Choice Power -- Profile Analysis

I have been with First Choice for about 7 years , had money problems along the way and never had a problem getting an extension and if you know you are going to be late they wont charge any extra IF you call for extension before due date . I read a lot of reviews complaing about thier rate going up after the introductory rate period ran out..a lot of providers offer a ridiculous rate of around .04 as a way to get you to choose them..it only last a couple of months people so instead of taking that rate for 3 months get a 1 year rate and nobody is going to give you more than 3 months at .04 . First Choice worked with me when I was laid off and was slow paying my bills so I will stick with them as long as I get a good rate from them . I am currently paying .09 and I am happy with it . I always get friendly and helpful people when I call .

We are a non-profit community provider in Odessa and First Choice was great. We are saving about 450-500 dollars per month. This helps with the budget. Wish we had this provider many months ago. We did start Aug 2011.

Have not had a problem at all with this company.

Great experience all around.

I searched for a better energy company deal and had the pleasure of speaking with Beth H. to help guide me through . She was wonderful . very informative , and very patient with my numerous concerns and questions. With her expertise we were able to find a package deal that suited my needs.

I don't understand how this company is rated a "1.3." I had a misunderstanding regarding my bill but it was clarified and I was credited on my account. My bill is extremely reasonable at $31 month and much better than Austin energy I hear people complain about. Compared to AZ with outrageous fees I can truly say I'm extremely happy with

I have had no problems.

I like first choice I am on the pay as you go bbq plan the daily price is a little high but Im trying to become eligible for month to month

The best public utility company I have ever used

I started with a prepaid plan which worked great because we were moving often and after a year they offered a great post paid plan and since I have had discounts and offers to lower my bill

The experience was good from the start of ordering the service. They answered and explained all questions that I had for them. They were also able to get me connected with minimal money down. And that was a GREAT help for me, being I just moved to the area and funds were very limited. Thank you very much.

Sign up quick & easy
Total satisfaction

it was a great pleasure working with them

Great prices friendly associates

I have used them since I had my first apartment over 3 years ago.
The only problem I ever experienced was the transfer of service which was corrected and explained immediately.
I LOVE them and could never ask for a better company!

I have been a FCP customer for over a decade. They have been a leader in competitive rates in my area without complex and convoluted programs with hoops to jump through. Always straight forward and always delivers on promises. FCP's customer is truly second to none. Their online tools, rates and specials make it east to manage my electric bill.

We were doing our annual search for electricity service providers, after having been with Gexa and then Reliant, we were surprised to see the communication and customer service exceed our expectations. The weekly usage emails are great, because it means there are no surprises and we can better keep tabs and manage usage for the month.

new customer . . . no problems yet.

Great transparent pricing, easy connection process, easy payment process, and weekly usage reports are excellent for budgeting. I wish I would have found First Choice Power years ago.

Really low electric bill so far. Customer service seems exceptional, and I really like the detail on usage.

It would be nice to have daily usage reports like others provide.

Best prices around and set up was a breeze!

Great service!!!!

First Choice is the best choice Ive made. There reasonable and affordable. They help you out when your in a crunch. I love FCP!!! Wouldnt change unless I didnt have the choice for First Choice.

I selected a plan that best suits our needs. Now let's see if they have a similar plan for returning customers. Too many providers bait you and jack the rates up when you try to sign up again. Time will tell. Very
pleased so far.

He was very patient with us. The wifi went out it had to be reset . We're seniors so we aren't very tech up to date. He understood that and didn't try to rush us. I wish everyone could be like him. AWESOME!!!!!!!!

I was dropped by Breeze energy leaving Texas market and I was switched to provider of last resort (POLR) that I didn't want in less than 12 hours after first notification. UNHAPPY! Decided on First Choice and chose at Power-To-Choose. First billing messed up by TNMP but First choice corrected it promptly. The real test of good customer support is when things go wrong. I was happy with First Choice response and ability to reach and talk to their customer support. Bill corrected, happy again.

Great electric company

I have been approached many many times by other vendors to change from first Choice Power. I have been with this company at least 40 years and I have not found any reason yet to change. Reliable, dependable service and customer service is always available. ( a human being)

Since I have switched to this company I am overwhelmingly pleased with the service and rates that I have. There were no hidden fees and the bills are really low in cost compared to the previous company that I had!

I was very easy to switch over online!

Well, I have only had the opportunity to pay only one month because I have just started working with them. But so far so good, I feel I have saved a lot more money with this company as with my previous provider,but we shall see, got a full month with using my AC all month .to be continued..

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

I needed a reasonable, inexpensive light company and they were a great help.

This has been my company for a couple years. When someone told me about another company, I started checking them out. I decided to give Green Mountain Energy a try. I ordered a six month plan that was a little cheaper to try to save a little money.

I have been with First Choice Power for over two years and I have not had any major issues. I have been offered good promotions each time I renew my plan and I am satisfied. My electricity bill is still extremely high but I would not imagine it has anything to do with them, It's HOT!

I am thankful that this company has been good to me in the past month. I was paying well over $350 and my bill went down to $180. I couldnt be happier because i was able to be at ease and have money left over to start taking out my wife again. Things have been better because of first choice and i would honestly recommend to others. Plus i already helped two relatives about this and they have veen saving money. KEEP DOING WHAT YOURE DOING FIRST CHOICE. Thank you for all that you have done.

I have been with First choice power for 10 years. I have never had any problems with them until recently when I was having a guard light activated. I couldn't really get a straight answer on the cost. At that time the girl was more interested in getting me to renew my contract four months early at a higher rate. Customer service had no idea the cost to activate it. They had me call Oncor and Oncor sent me back to my provider. After being on hold for quite awhile I was finally sent to the commercial department and was giving the cost. An appointment was set up for January 17th for the light to be activated. They came out, cut a huge limb off my tree and left ruts in my yard from the truck. The light never came on. I got a call from them on the 18th stating there was a billing mix up and it would cost a little more. At that time I asked when it would be activated. I was told they should turn it on right away. Still not on. I called again in the 19th and was told 7 to 10 days for activation but I was still getting charged like it was turned on the 17th. I know it's not using electric because it is not activated, but I should not have to pay all the fees until the light is active and has electric running to it.

I like first choice I am on the pay as you go bbq plan the daily price is a little high but Im trying to become eligible for month to month

It would be nice to have daily usage reports like others provide.

I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?Never had seen this fee by my prior electric providers!!! A shocker to say the least especially since I always paid my bills by direct bank draft and on time. Love to see what they have to say???Just be aware that despite a good contract price these add ons will bump your bill up significantly!!!!!A daily and hourly usage chart would be nice since was provided by prior providers!!!!

Overall, I didn't have many problems with my power except with all the unexpected outages after Hurricane Ike. My problem came with billing when one month they apparently "estimated" my usage and billed me. When the bill came and it was more than double my normal bill, I called and they changed it. But shouldn't billing someone for accurate useage be a requirement for a good company? They also tend to be one of the more expensive companies currently so I will be switching as I move to a new apartment complex this month.

I have been with them for 3 yrs when i recentlly had finaicial trouble and asked for a five day extension on my bill they wouldnt do it even after i told them about my two small children and damn near cried!!!! they showed no sympathy and continued to tell me i would have to pay 50% first. After i borrowed 300 to pay them from brother and paid online they said you would have to pay the money when your on the phone setting up the payment plan. I was devastated they wanted another 150 I had to get my lights cut off and me my mom and my one and two year old would be in the dark

"We will lower your current bill by 25%!" is what I was told so I switched companies. BUT my bill went higher by 25%! And it was too late because I signed a two year contract. I will never take on a two yr contract again. I feel "had" or "stuck" for two years. I have a hunch they were charging the wrong rate for my small business.

I am very disappointed that my final bill was not sent to me but was instead sent to the collection agency when I never received a final bill. I had been a customer since 2008. A review of my payment history would have reflected that I always paid my bill and on-time so why would i skip out on a $55 bill. No customer service follow-up was conducted that ensured there were no communication gaps before forwarding this account to a collection agency. I will write a yahoo review to inform others to be beware of this company because I feel this was a spiteful dis-service on a honest, hardworking citizen. I would suggest before you send a person to a collection agency that you first check and make sure the final bill was received in hand, esp. if their payment history reflects a good status. I will probably not consider this company again or recommend it to my friends.

I was with 1st Choice Power for many years. I did not have a problem with billing for the most part until I realized I was getting over charged. The only that was ok with the situation is that they caught it too and reimbursed me my money back. I later decided to go with another company and the last bill that would usually be due the next month they wanted right away. Within 15 days my account was sent to a collection agency for $47. I spoke with customer service who said I needed to talk to Finance. Finance told me I needed to talk to customer service. I was hung up on twice and I was finally told by someone that my track record is impeccable and that my account should have never been sent to collections. 4 days later I called again because the collection agency called me again stating they never received anything from 1st choice power. I asked to speak with a supervisor. He was not willing to answer any of my questions and kept cutting me off and was clearly frustrated. He finally transferred me to Finance who then told me AGAIN that they will note my account to not be transferred back to Finance because I needed to talk to Customer Service. I am more than willing to pay my bill, when it is due. I also would like for someone to just answer a few questions and they seem unable to do that as well.

First Choice offers what appears to be a good package with the pre-paid service which includes free weekends and then after 60 days, if you meet certain qualification, you can enroll in a post-paid account with no deposit. I met those qualification, and enrolled in a post-paid account. My online account even showed that I had been enrolled and a service start date. Within about a week I kept receiving messages about my pre-paid service, but I initially ignored them as I had enrolled in a post-paid account and service had been started. This past weekend I received a disconnect notice regarding my pre-paid service. Obviously, that was a bit alarming. I contacted first choice for assistance only for them to tell me that an order cancellation was done on my post-paid account stating that the "customer" did not submit documents (ssn card, etc.) I The rep told me I should have received a call or email. I checked through all my voicemail and email and other than the congratulatory email stating I was not enrolled in a post-paid account, there was nothing requesting any type of documents. Here's the kicker. Even through I had all the supporting evidence to show that I had followed the correct procedure and there was an obvious amount of neglect on the part of First Choice, I am being made to use a pre-paid account for the next 60 days to re-qualify for a service I had already signed up for, and that the representative could see. Really, First Choice is a worthwhile power company, however; customer and doing the right thing, you won't get that here. they advertise these great packages but don't know how to keep customers. I will be switching companies and will be advising all those whom I've referred to do the same as First Choice based upon the available information really could have done much better.

I have been with First choice power for 10 years. I have never had any problems with them until recently when I was having a guard light activated. I couldn't really get a straight answer on the cost. At that time the girl was more interested in getting me to renew my contract four months early at a higher rate. Customer service had no idea the cost to activate it. They had me call Oncor and Oncor sent me back to my provider. After being on hold for quite awhile I was finally sent to the commercial department and was giving the cost. An appointment was set up for January 17th for the light to be activated. They came out, cut a huge limb off my tree and left ruts in my yard from the truck. The light never came on. I got a call from them on the 18th stating there was a billing mix up and it would cost a little more. At that time I asked when it would be activated. I was told they should turn it on right away. Still not on. I called again in the 19th and was told 7 to 10 days for activation but I was still getting charged like it was turned on the 17th. I know it's not using electric because it is not activated, but I should not have to pay all the fees until the light is active and has electric running to it.

I loved this company at first because the service was rapid and cheap! I have the "free weekends" plan, I get daily (seems hourly) text updates and it pings my (our) usage at about $10 or more a day and its highly unlikely that we use that much so I am writing this review mid "new electric provider search"! I'd say just admit to splitting the weekend usage throughout the week day payments and we could understand better why we pay so much yet use so little...

I have been with first choice a while now and have had a variety of little problems I overlook but tonight/early morning takes the cake. I am a Pay as you go customer and it's a Sunday I have had electricity all day I leave my house around 7pm and come back an hour later and my electricity is off I then get a text that say I need to make a payment so furious that it's 8 something at night when they decide to do this I go make a payment and I know usually it takes up to two hours I wait 4hours and still nothing by then it's midnight I try to call customer service of course it's closed late Sunday night then I report an outage it's currently 2:25 am and still nothing I have work at 6am and I'm 5 months pregnant and since it's so late have no where to go but be stuck in a dark hot house since it is the middle of summer. I am switching companies immediately this is ridiculous. Do Not go with this company. I plan to complain on every social media platform. So if you want to sit in your car at 2 am on a Sunday so you can charge your phone 3 hours before work then this is the company for you.

I have been on the phone for over an hour trying to put in a request.

Went along fine for a year, but then on the coldest months they jacked the rate to 14.2 Cents/kwhr.

I'm new to Dallas so I started a 3 month contract (promotional fixed bill amount rate) first before jumping head first for a 12 month - not knowing how things worked. That was my mistake as the 12 month version was available.After receiving a notice to renew, I expected to continue the same for 12 months but FCP offered me plans that doubled my bill.When I called customer service I was told my plan was no longer available.But then I called back acting as a new customer I was able to select the same promotional rate... at least until I told the (very helpful) sales person that I was already a customer.I was then redirected to customer service to be told again that my promotional plan was no longer available.So I have to now accept a higher bill CONTRACT. Don't renew and pay A EVEN HIGHER RATE for month to month. Or switch to another company.All was asking was to continue my current rate for 12 months.Very unsatisfied with the experience. I would have understood if after 12 months there was no longer a promo rate available to me. But 3 months? Really?

She didn't allow me to speak, interrupt me multiple times. Ruth didn't have no listening skills. She force me to be place on hold after I told her PUC need to get involved on the calls. Great plans Terrible customer serviceAgent name: Ruth 19406

I first came to this company when moved to this house and needed electricity without huge deposit. So we signed up for prepaid with 1st choice (it was somehow tied to Direct Energy). The process was long but all good. Absolutely loved the rate, got balances daily and the monthly average was just unbeatable. Customer service was excellent although sometimes hard due to language barrier on their part. After a year we were offered a 12 month plan with no deposit so we accepted. Everything went well for about a year, the monthly bill was extremely affordable. When it came time to renew, we were offered a good rate on a month to month plan and so we did that. This is where problems started to appear. My bills literally doubled and even tripled, especially in the summer. I went online to try to find a better rate/plan and ended up signing on to a 12 month plan. It as lowered somewhat but the bills are still much higher every month. I have had a couple of payment plans that they do not update in a timely manner and it has led to saying I broke the agreements even when there were times when I paid installments early and/or completely off. Customer service has gotten terrible and you can call and speak to someone, hang up call back and get someone else and the info you get is completely different. Frustrating! And they can be very borderline rude sometimes and make you feel like you are being unreasonable just by asking a question or are bothering them just by calling. My contract is up in October 2019 and I am starting now to look at other options and will be aggressively shopping for alternatives. I will renew this time only if I find no better option. I am a loyal customer and prefer to stay with a company but when things progressively slide downhill as this experience has, I'm smart enough to know it is time to consider alternatives. Dammit, 1st Choice!!! You were amazing for so long!

I accidentally disputed my final bill and the credit card company (Citicards) refunded it. I'm not sure if they checked because it shouldn't have been accepted. Afterward First Choice Power wouldn't accept credit card or checking account payments. What they didn't say was they would only accept cash or debit card which was discovered by process of elimination at a bill pay center.

I had bounce and was super happy with them, they told about their sister co. in order to get the best rate. Switching was super easy and I was feeling great but I had read that the adjustments to your HVAC would be made in order to increase your billing. Sure enough, it's true! I had horrible nights where I would keep my air two degree lower than what it showed but would be sweating all night. I didn't have this issue prior with Bounce or the two companies prior. Weird, it's not happening now with my new company either. Also, my biggest issue, is that I called to make sure my account was closed. My bill was ready and she said she would add the prorated amount, which she did and the final amount (so I thought) came out. I just received another "final" amount. They re-adjusted my second to last bill making more profit. Basically, these people are super shady and you will have a lot of issues, the people will make you feel like you are inconveniencing them when you do have a question and they will make it difficult to get the truth! I will never use Direct Energy, if they don't fix my bill and I will make sure that my Commercial Properties or any of my friends will ever use them. I have numerous amounts of properties, so when budget time comes around we will be switching where them or any sister properties won't be used. I am sick of shady commercial companies; such as, electric, cable and phone take advantage while lying to us!!

I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.

I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.

First choice disconnected my power on accident, despite the fact that I hadn't missed a single payment. And then, even after admitting it was their own error, they refused to turn my power back on without charging a fee to re connect my service!

High rates.

started out as a great provider, but just like Reliant, they have gotten full of themselves. They now think that they can charge outrageous prices,monthly bills jump from $370 to $600 with no rhyme or reason to the madness. Will not use them again.

I have had sevreal problems with this company.They have messed up my billing more than once and never fixed the problem I ordered for AEP to re-read my meter and when I got my following it was still to extremely high so I called FirstChoice & turns out that they said I never placed an order.So I requested again & then this time they said that nothing changed it was right. Wich I know it's not.And i had told them to make a note to AEP to come to my door so i can take them to my meter cause i hate when they try to read it threw the fence.Which they all do. My bill had came out to $300.00 & my previous bill came out to 154.23 So why did it double.Nothings changed my a/c is off its just me & my husband no/kids. we are gone to wrk all day.Now my current bill is 225.00 the current balance is 180.00 & i dont know what the $50.00 is for cause it dont say. So I Will Say This To You...KEEP LOOKING!!

We have only had First Choice for 5 months and had continuous problems with customer service and billing. As of today we are already looking for another provider.

First of all, I am a responsible adult with excellent credit that pays my bills on time. This company adds late fees and disconnect notice charges to my bill that they automatically draft from my bank account. I have spent hours on the phone getting the charges removed. I have contacted the Public Utility Commission, and the BBB. I am getting out of my contract and changing companies. Seems they have had numerous complaints of the same kind. Save yourself some headaches, go somewhere else!

I would not recommend First Choice Power. They manipulate the renewal contracts, do not have a safe check put in place when you pay your bill on line with a check so if you make a data entry error in your routing number or check account number, they charge you as if you had an NSF EVEN THOUGH you can prove you had the funds and the bank did not charge you for it AND the bank can show they had a check come through with data entry errors. THEN to top it off, you are placed in their category were you have to pay in cash until the alleged NSF drops off their system.

So needless to say if you lock in with one of their 12 month rates, which because of how they "get around to processing it" you can't get away from them for another 3-6 months after you think your contract should expire.
For example, we signed up with them in March however we have to wait until July of the following year to change to hopefully a company set up to better handle customers.
I DO NOT RECOMMEND!!!!!!!!

Was not forthcoming with information to me now I'm on SSDI to know about Lite Up Texas that is available to me. Gave me the runaround for two years until I was finally able to find a supervisor Dora who took the time to help me for the first time anyone did when I called First Choice Power.
First Choice Power does not help SSDI customers find out about what's available to them with their electric bill when you call them and ask them.

Frist Choice power cares absolutely nothing about customer service...I have been with them for 5 years and threatened to disconnect me when I paid a bill 5 dollars short in error.

every few months i would get a bill for double my usual bill. first time i paid, 2nd time i complained and they removed it. this time they refused. i told them that they were charging me for a month that i had already paid and i had the confirmation number to prove it. guy said it was double reading and i still owed. would not help me at all. i have switched and am reporting them. i keep all my bills and confirmations so lets see them prove me wrong.

I've been with 1st Choice Power for two years now and I would have switch but I waited too late. I've learned that it is your responsiblity to keep up with your own business so I make sure I pay everybill on time and in full, I always keep a confirmation number, and I make sure I write down the who..what.. when.. where..and how much when I speak with customer service. I found out that hard way that a lot of company's and/or employees don't give two shits about customer service/courtesy or simple respect. I've reported them to the Federal Trade Commission regarding the advertising/disclosures because over the phone you are told and agree with one thing and they send disclosures to you stating something totally different. In the end I control my electricity not 1st Choice Power.

Received my first bill, holy crap. If you plan on using this company get a second job. They charge for everything! Maintaining thier own equipment costs you 65$! And they don't just charge you for kWh, there is a 95$ base charge. It was described as a "small" base charge. Good grief... I really thought moving to a place where the power was deregulated would make for a cheaper electric bill. Greed screws up free enterprise once again. Good job...

When we recently switched to a new provider First Choice turned us into a bill collector only a week after we recieved the bill in the mail. We consitently paid our bills in full and on time. This was the capstone of constant late bill notices in the mail and a threatening letter to pay our final bill BEFORE we even received it.

I would highly recommend looking elsewhere for a provider. They obviously do not care about their customers, only your money. We will NEVER use First Power again!

I have been a customer for 3 years and I am very unhappy with First Choice Power, I was under payment arrangements for a previous bill, I was told by Customer Service, if I can't pay my bill on the due date, always call and let them know. I called a total of 3x, on the 3rd time, I was told if I don't pay the full balance on the 3rd of January, my lights would be cut off. I explained to them that I get paid on the 5th, and would pay them in full on that day, and also asked them could they extend the due date for 2 extra days only, on my pay day, they said "No!!" I talked with two different managers, and they both said the same thing. The 2nd manager was very rude, he called me and after he said who he was, he immediately said, "I am backing what the previous manager said, and we shouldn't have anything else to discuss." I tried to explain to him about my payday and he didn't want to hear a word I had to say. I do plan to find another light company.

Well I was with reliant and we decided to go to
first choice.. boy was that a mistake. I wish I
had never switched over. I got behind on one
bill and everything went to h*ll so fast. They
helped me with one payment arrangement and then
I paid over the amount of the payment arrangement and they counted it as broken.They
turned off my power when I gave them more money
than I owed. Called customer service and they
had a supervisor call me back and he stated
that he made it right.. and that I did not have
to worry about a thing...then 2 weeks later my
power went off again. CS stated that I needed
to make another payment arrangement and more
money had to be laid down. This company will
take all your penny and then some. Go with a
good company please.. after a while we just
gave up and went to another company and payed
the 200.00 disconnect fee. DON'T TRUST THIS
COMPANY

I have never used first choice power but my wife has in the past, so I called them to find out the rates and get something going for our new house. Well to say that it was a mistake would be an understatment!! Not only does my bill skyrocket every month it never declines. We went on vacation last month for 2 weeks and I had all new windows installed as well as new door seals the month before. Receiving my bill I was happy to think that it should be little to nothing....WRONG!!! My bill was $1 off from the month before!!! When I called them it was a "oh well" experience. I will NEVER, EVER, EVER use or reffer first choice power. Needless to say when my contract is over in January I will be going elswhere as fast as possible! If you are reading this RUN........if you dont you will regret it in a month or so.

I moved in the home of my deceased mother from out of town.I chose this company,paid my deposit and begin service.A few days later someone contacted me and asked if I knew someone with my last name. I told them that the person was a relative.They asked if he still lived there and i said no as he didn't.They told me that i had to prove that he did not live there and that i didn't live with him a certain time. I answered them.shortly thereafter they stuck me with his $2,100 bill,turned off my power and kept my deposit. All because i was related to someone that supposedly owed them.

First Choice was my in-laws choice of electricity...so we stayed with First Choice. From May to November I would be notified the 4th or 5th of the month via e-mail that my new statement was available..how much was due...then I would pay it. Sounds fine, right? Well we were notified that we would be experiencing some changes with their new system, I was fine with that, but didn't expect to NOT receive a bill or text stating that my statement was available. So the 5th of the month comes and goes, I wait a few more days, decide to check my account to see if there was my new statement, can't log on.. Find out I have to create a new username and log in to sign on (after I already had made one and been signing on since May no problems), I create a new username and password, sign on...no new statement, but prompted to sign up for e-mail billing AGAIN. I e-mailed customer service about not receiving my new bill, nothing. Five more days pass still no new statement. Finally after 20 days there is a December statement, about what I expect to pay..I pay it, no problems. Well January 21 comes around and I get a new text notification stating I owe "X" amount of dollars. As usual ready to pay it, but then the next day get another e-mail saying I owe ""x" amount of dollars...which was double what I was supposed to pay. So in two days...two bills. January is not a huge electric bill for me as for many people, but when the second statement comes, its what I would pay in the summer! I call customer service. He doesn't know anything, keeps telling me that I requested a hold on the payment... talking to me like I am an idiot. I never requested any holds of any kind. Then he says that their was a delay in the meter read and this was for a previous month. So basically they held charges on their own account and expect me to pay double all of a sudden. Here I have paid my bill every month on time, never call them or anything until I didn't get my statement. Then First Choice delays 20 days in sending me a statement and changes the billing date on their own terms, and I get stuck with paying double. So needless to say, I will be reviewing the billing periods, the due dates, statement dates, and looking for a new electric company. I don't think I would have been so upset, if they would have billed me on December's statement like they should have.

I have been with FCP since 2008. I have always paid my bills on time and was in a contract with them for 2 years. I opted to enroll in another locked in rate, but this action did not occur. And I did not notice, I just thought my bills were high because I have a poorly insulated apartment. After the merger with Direct Energy, I did not receive a billing statement. I phoned and the agent stated that even though I have no statement, I should go ahead and pay what I have been paying monthly, so that when the statements are released in another month or so, I am not stuck with a double bill. WHAT?? The billing statements changed completely when they did come out and I couldnt figure out what was the actual amount owed! Who can even read those?! There is a balance due, but its not the balance owed? The whole system is ridiculous. I called in to cancel my service and switch to another provider. I was informed that, OH, they can offer me a locked in rate at 8.6 (which comes out to 9.3, really). So.... there is no customer tracking in place that can clearly identify customers who have been with the company for some time and could benefit from being on a locked-in rate? This company really just lets people continue to pay higher rates without even a phone call to inquire whether they are interested in lowering their rate? This company does not look out for its customers no matter how long you have been with them. It is sad, and has been a huge waste of time for myself and my family.

I went to transfer my electric because I had a friend refer me there. When I first signed up I gave them my referral number so my friend would get credit they said they couldnt take it at that time when the credit department called me they would take it. Credit department calls me and I go to give them the number they said it had to be done at enrollement so my friend would not get his credit nor would I. I talked to a supervisor and she also said it had to be done during enrollment so what to do to get credit was cancel my account and start new, so I did that and the supervisor told me to tell them to put the referral on first page. Well when i got ahold of them to redo I got the same answer from enrollment they couldnt put it in on erollment, I agrued with them and got another supervisor which she said she would send a workorder and get me my credit but my friend would have to call in to get his. I let this go after I got my credit. THEN i was told i needed to fax my drivers license and social to get my service transferred. I did this and I call them and to see what was going on was my service transferred since my old electric company was shutting my power off in two days, they say they still havent got the fax which by now i already faxed three times. I refaxed and was told to give them up to 48 hours to get fax at that time i told them my service was being turned off the woman on the phone told me she was putting in a priority order to have it transferred that day which was a wed and that everything was ok. Friday comes and my electric is still on so I assumed everything was ok, well it comes monday and I am sitting at the house when the power goes off. I call first choice power and they tell me the priority order didnt go through so they couldnt transfer my electric cause they still havent received my fax I ask them what i need to do to get my power on and they tell me I have to fax that again which must have been the 6th time and it would take 48 hours to get turned on, my husband has copd and has to have his oxygen but that didnt matter they would not help well needless to say I called direct energy and they had my power on in two hours.

I was with 1st Choice Power for many years. I did not have a problem with billing for the most part until I realized I was getting over charged. The only that was ok with the situation is that they caught it too and reimbursed me my money back. I later decided to go with another company and the last bill that would usually be due the next month they wanted right away. Within 15 days my account was sent to a collection agency for $47. I spoke with customer service who said I needed to talk to Finance. Finance told me I needed to talk to customer service. I was hung up on twice and I was finally told by someone that my track record is impeccable and that my account should have never been sent to collections. 4 days later I called again because the collection agency called me again stating they never received anything from 1st choice power. I asked to speak with a supervisor. He was not willing to answer any of my questions and kept cutting me off and was clearly frustrated. He finally transferred me to Finance who then told me AGAIN that they will note my account to not be transferred back to Finance because I needed to talk to Customer Service. I am more than willing to pay my bill, when it is due. I also would like for someone to just answer a few questions and they seem unable to do that as well.

Con
1. Price is about 30% more than other company
2. Horrible customer service. They will hang up on you to answer a call and then call you back later without apologizing.
3. Automated caller will call you none stop for advertisement and billing reminder, even those I always pay on time.

Pro
None

A door-to-door salesman came to my house this afternoon to try and make me change companies. I told him I was not interested and he refused to go away and knocked on the door again after I told him my baby was asleep and that I was not interested. After the third or fourth time of telling him to leave I threatened to call the police when he told me to call the police because he had a license to be there. There was no way that I thought he was with a legitimate company and so I called 911. Then walked off once he heard me on the phone with the police. When the police officer showed up he said he had spoke to the Man going door-to-door to sell his power company and that's when off sir told me he was with first choice power. I will never switch to this company ever! I called to speak with a supervisor to report the matter I was on hold for 30 minutes and once I spoke to him he sounded like a child and did not take any information from me and said he would look into it. STAY AWAY FROM THIS COMPANY!!!!

When we started with First Choice, I thought it was going to be a piece of cake, and that I wouldn't have any problems. My husband and I have been in this house for 8 months, and we received a bill that was TRIPLE what it had been, even in the dog days of summer, which, in Killeen, can get over 100, and does quite frequently. When I called to have the bill fixed, I sat on hold for 25 minutes, and when I finally spoke with a rep, I couldn't understand her. She couldn't give me a reason as to why my bill was so high, so she 'put in' for someone to come check my meter. A week later and I still haven't heard back from them. My husband called last night, and was also given the runaround. Our kWh price jumped twice during the service period and our usage went from a 725 average, to close to 2000, without us using extra, or changing anything we were doing. I will definitely be switching, after I call, yet again, and complain.

I have been a customer 10 years. In beginning great customer service now not so much. Paid my bill 2 night ago by automatic system which the rep told me to & transfer me to. This morning I am in the dark. This isn't the first time either!!! And last time I still got a reconnect fee. And was told pay or no service. Called today and they told not worry your work order is already in just takes time. Had new phone number for a month gave it to them and still Not in the system. So I will be shopping for new provider

I signed up online, didn't receive any confirmation for three weeks. In the meantime I transferred to another company. Then First Choice Power couldn't stop the transfer supposedly. This resulted in a cancellation fee from the company I actually intend on keeping.

Am extremely upset that they continued to bill me after canceling my account with no warning and were charging me for THE WRONG ADDRESS AND METER.

Their rate is pWh before "additional charges" is good. However, it's the "additional charges" that will eat your lunch. Also, if the sales person says that the rate pWh includes these charges, they are not being truthful and the company will not honor this verbal communication though they will honor your part of the verbal contract for two years. It will cost you $295 to cancel and that rate does NOT decrease with time.

They will offer you a $150 credit card if you make the first 3 monthly payments on time. I have made every payment on time for the last 8 months and still have not received my incentive. If I ask by calling them, they claim they run out of gift cards and they are on back order. I cannot wait to terminate their service.

I have been with first choice power for 3 years. The first 2 years were fine, I even recommended them to friends. However, this year is a different story. My December bill was around $150 (which is our average), January bill was $372! We never had a bill that high so we had them read our meter (in which they didn't call me like I asked them to) and they said it was working fine. My February bill was...$748!! We cut down on electric use (NO HEAT, unplugged electronics) due to our $372 bill, still to get hit with an outrageous amount. I called customer service to inquire and Eddie told me that if I wasn't going to pay my bill, what's the point of us being on the phone? He also went on to say that I was a dictator and that he didn't have a supervisor I could speak with. I demanded someone else because he was SO RUDE! I plan on calling them back today to figure this out, but it seems like I have to pay a bill and I have no clue as to why it's so high when my average monthly rate has always relatively been the same. I will be finding another company TOMORROW! Please don't make the mistake of going with this company or it will end badly for you.

Also, I don't know ANYONE that lives in a 2bd/2bath apt that pays $750 for an electric bill. First Choice KNOWS this sounds unreasonable yet they still are ripping me off! I will report them to whoever I can, I feel sorry for the thousands of hard working customers that they take advantage of.

This company charges you for breathing. I own a home that is less than two yrs old with the energy efficiency upgrade and all energy star appliances. I am the only person living there and im always at work but for some reason i am being billed 400 to 500 per month during the winter. Outrageous.