Customer Reviews for Frontier Utilities

I checked out the prices online and Frontier was the best for the longest period.

As a lot of people were upset about the other energy company I took the liberty to switch companies and I am glad I did.

PPL prices are 14 plus and Frontier is 9.99 which is a savings. I like paying less so was glad to sign up with Fronier. We have electric heat so our bills are high despite having the temps. turned down

My bill is about $8 lower this month. Great service.

Access to Frontier was good, no hassles and application process straightforward

I'm saving and I'm happy about that. Thank you.

I only gave 3 stars on recommendations and price because I'm not sure if I read the agreement correctly and will have to contact them. My bill reflects the correct price per kwh but also has an additional customer charge of $9.95. I don't recall seeing that cost specifically but will look into it.

To date, our experiences with Frontier have been positive, no complaints. We have not had a reason to contact your "Customer Service" resources but have given them a high rating due to our positive experiences with Frontier.

Frontier Utilities gave me a great rate for 6 months and said that they would send a letter to let me know that my agreement was up and it would give the option to continue or cancel. I found a better rate with another company and tried to cancel Frontier Utilities through e-mail and phone and it still showed on my bill, however the rate went from 7 cents a kWh to almost 13 cents a kWh! Still couldnt get anyone to cancel! I had to go to DLC to get it changed! This is a classic bait and switch if you ask me. Walk away!

I was shocked, Im a senior and on a budget, living in a small condo and respecting electricity, keep looking

They gave us a comparable rate for a few months, then when it was time to renew they TRIPLED the rates. we got a bill that was several hundred dollars higher than what it would be with ppl. no way should this be allowed to happen the rates should not price gouge the customer if they dont switch and hop off month to month. THIS IS A JOKE

My plan with them ended, and they hit me with a 0.19 rate. Check this out. I used 341KwH in April and my bill was $62.59, then in May I used 305kWh...that's 36kWh LESS than April, and because they jacked up my rate my bill was $100.34! I'm totally not paying that, because it's taking advantage, it's usury, it's a rip off, AND because this is an 1100 sq. ft. apartment, not a 3-bedroom townhouse, and no way should my bill be that high, EVER. Especially when rates are now in the 0.089 range. Then I called and complained and they told me to call PP&L, who then told me to call Frontier, which of course makes sense since THEY are the ones responsible for this jacked up rate. And the other thing is, no advance notification of a higher rate about to be charged? They just shoot your rate up without telling you?? What kind of crap is that???

All these companies move you to a crazy-expensive plan upon expiration of the original deal. But, unlike others I have dealt with, Frontier doesn't let you cancel for two billing cycles. So, a gotcha scam! And shame on the PUC for letting this happen.

Used frontier for over a year, last month they went from .08 to 19 cents and charged a 9.95 fee more than doubling our bill. Should have read the reviews of how this company operates.

It was time to renew my contract. I called and did just that. When I got my bill it was almost twice what we had agreed on. When I called to correct problems they said I had no contract and there was nothing I could do about it. I was robbed for two months until I could switch to someone else.it's

I attempted to switch to Frontier Utilities on 11/16/2021 through PPL's standard offer. I received a confirmation from PPL that my enrollment was successful at a rate of 7.016 cents per kWh. I never heard from Frontier Utilities until 1/31/2022. By the time I heard from them, they changed the rate to 8.315 cents per kWh, which is not what I enrolled in. Because of Frontier's slow turnaround time, I am now paying nearly 20% more than I should be paying. I will never do business with Frontier again and encourage others to stay away from them as well.

I switched to this company for a 3 month term. They sent me a letter saying my contract would be up soon and another letter will be coming to me with my options. I NEVER GOT A 2ND LETTER. my rate was doubled and they charged me a 9.95 fee. Believe the reviews and stay away from this company. They have no integrity.

They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them.

It has been two months since I signed up for Frontier Service via Pa Energy Ratings and my service has not been switched to Frontier.

I use gas for my heat. So, for 5-6 months out of the year I do not use gas. However, they hit me with a supplier charge of 9.95 every month when they did not even supply me with gas services. They make it very easy to switch to them with a low rate but they get you elsewhere. Customer service was horrible. They were like robots. You ask to speak to a manager and they state, "let me see if I have someone" How do you not know? Because you are transferred into a queue. But I guess at this point they were not worried about who I needed to talk to because they got 50.00 from me for supplying me with nothing. The right thing to have done was to at least meet half way and provide a good customer service solution.

During a ultra busy time in life I missed the letter for renewal of Frontier - and had not been worried about it because I figured the rate would only be raised 10 or 20 percent of the intro rate. Boy was I wrong! They jacked the rate up more than double. At first I thought our home usage must be up because of the hard winter in PA. Then the rate was still excessive in the spring so I called and found out they had jacked the rate much higher than PECO or anyone else would charge. They would not negotiate a decrease so I cancelled. We lost hundreds of dollars by missing the renewal date so watch out!