“ Make sur you call to continue your current rate. If you miss making the call you will be placed in a variable monthly pool and get burned just like I did this winter. Watch your bills and be aware! ”
“ Got a surprise, my electric bill was going from $140-$170 a month. I renewed my contract with FRONTIER UTILITIES in August. I was shocked when my January electric bill was $438. This is for a two bedroom apartment. I figured some mistake had been made and paid it. This month the electric bill was for $383. I called FRONTIER UTILITIES yesterday. I had to get through two people before I got to a manager. She told me that my usage hadn't changed that much. This is where it got strange. She said that my rates changed in August when I renewed, from 6.3 cents/kilowatt hour to 10.5 cents/kilowatt hour. When I asked why the rates didn't change in August she told me they hadn't changed. I repeated what she had told me the rates were and she agreed that it was correct, but the rates hadn't changed. Now if I sell you a hamburger for $5 this week and $9 next week, and I tell you the price hasn't changed I'm either a idiot or I'm lying. I'm stuck in this contract until August, and you better believe I'll have a new electric provider lined up on July. Until then all I can do is ask you to STAY AWAY FROM FRONTIER UTILITIES. ”
“ I renewed my service with them after a uear and the price of the bill tripled. They only give you two day ectentions and require half the bill first. I'm shopping for more affordable service. They are a rip off. ”
“ I started my service in June of last year at a new apartment. The pay as you go system was convenient and relatively affordable. Then recently I moved to a new apartment. I called Sept 10th to have my service moved to my new address. The agent was friendly and seemed to do his job. 3 weeks later I noticed my text updates weren't showing any power usage. This meant that my service hadn't been switched over. So I called the customer service line and spoke to another agent. He was friendly and transferred me to their sales department. The sales department hung up on me. I called back and went through the same process with another agent. The sales department hung up on me AGAIN! I called back a third time, by now I was understandably irritated. I asked to speak with a supervisor and got a lady with a name that sounded like Mayela. I only remember her name because she seemed to be the only one at the company with any brains. This time when she transferred me to the sales department, I spoke to someone. His name was Gordon. I remember his name because he tried to upsell me at a time when I wasn't interested in upselling. He was going to close my current account and open a new one rather than simply transferring my service. I didn't actually lose my temper until he tried to charge me the 75 dollar new account fee. I have a long fuse. I'd been on the phone at work with these people for an hour and I'd already been hung up on twice by this department. Yes, I was angry and I did yell at him because I'd finally had it. So when he hung up on me I called back and spoke with my savior Mayela again. She transferred my service herself no problem in the course of 15 minutes. That was all I wanted, and I was happy. That is until I noticed that the 60 dollars I had prepaid on my account was depleted after 3 days. When I called customer service I spoke with another supervisor I think his name was Issac, I don't clearly remember because at this point I was ready to drop my service. What I was looking for was something along the lines of "We're so sorry this happened, we'll refund your money to you right away and fix the issue immediately." What I got was Issac being argumentative stating that obviously a 2 bedroom 600sqft apartment was using 40kwh a day and the problem was totally mine. He didn't even check if it was a problem on their end, even though I'm obviously paying for two apartment's electricity usage. Its the weekend and I'm being extorted until monday when I can switch to a different company. My cost says its 10 dollars a day for electricity but 30 dollars seems to only last about 24 hours. I will NEVER use this company again! DO NOT USE FRONTIER! The pay as you go is convenient and the text updates are savvy and informative. I know sometimes people try to get away with stuff and when it fails they write crappy reviews. I used to work in a call center and I get it. THIS IS NOT ONE OF THOSE SITUATIONS! This company is screwing me out of money I don't have. I'm actually debating if it would be worth it to be out of power for the weekend rather than pay 30 dollars for power the third time this week. DO NOT USE FRONTIER. ”
“ Absolute crooks. I had their prepaid service for almost 2 years. It got to where it was over $12 a day for 40kwh of electricity. I had only ever lived in areas with single municiple power providers before this, so I didn't know how crazy high these companies can mark up prices. Just switched to Griddy, also a prepaid service, and using the same amount of power, same temperatures outside, and the same wholesale power costs, we are paying about $2 per day for the same power. Yes, that includes the delivery fees as well. All in, we are hitting $75 for the month now where we were paying about $350 per month before.I am a fool for not looking in to it sooner, but this system of selling power seems to intentionally convolute the process so predatory companies like Frontier utilities can take advantage of people.In addition, they have, without exaggeration, the worst websites I have ever used for a utility. The data is slow and convoluted when compared to other companies. Not even the credit card form is formatted properly. Browsers don't recognize the form as a credit card form so if you use systems to securely store card info and fill those fields, it won't work. ”
“
I was very disappointed to receive our July 5, 2018 bill. We went from paying .21 cents per kw to .26 cents per kw. That does not look like much, but it is a little more than half of what we were paying. When I called and spoke with Melvin in customer service, he said it was because we had not had a contract with them for five years and that President Trump had changed the bill with increasing rates. I did my research and found that President Trump had not done any such action. Then there was the issue that he said we had not had a contract within five years. I questioned as to why after five years of never receiving an email or phone call from them they would randomly increase the rate without warning. He said that they had sent out a letter, which we never received.
I asked Melvin if they could adjust the bill back to our rate of .21cents per kw and he said no. He could do that on the next bills if we signed a new contract.
Unfortunately, they lost my business for two reasons. One, the false statement about President Trump increasing the rates, and two, the fact that they were not willing to work with a long standing customer.
I have shopped around for better rates and have gone with a local company that gave me a fixed rate of .10 cents per kw. FOLKS, SHOP YOUR RATES. ”
“ This is by far the WORST company that I have ever encountered! They are a complete RIP OFF! I was with them for 3 years and the first 2 years they were great, however in 2018 they changed for the worse. I had prepaid electricity and I'm guessing that the company is struggling and so they are using the PP customers to rip off and try to keep afloat. I was paying $25.00 per day and EVERY morning, I'd get a disconnect notice stating my account was in the negative. I even started turning my breaker off at night just to see if I'd still be billed and sure enough, the next morning I'd have a disconnect. DO NOT..I repeat DO NOT use this company. The reps are rude, they barely speak english and you will go broke with them! I took a chance and applied for TXU and only had to pay a $50 deposit, plus I get free nights and my bill is nearly 75% less than what I was paying with this Rip off company! Take heed to all the bad reviews! ”
“ I put $50 into my prepaid account yesterday today it's showing I have a balance of $20 I did not use $30 of electricity in one day this is not the first time this has happened! When I call they never have an answer for anything! When I ask to speak to a supervisor they put me on hold I was on hold for 10 minutes and then they hung up on me! I was a loyal customer to them for 3 years and I'm fed up! I'm going to switch service and I want my $20 it's in my account now to be giving back to me ”
“ Brother in law got the worst service cause they don't know what their doing he's been waiting for two days for his electricity to turn on and nothing yet has happened they don't keep their word that's sad ”
“ I had auto pay set up with Frontier. Well... it did not work. I arrived back in town from work after several months to find out that my electricity had been cut off that day (Two days before Thanks Giving). Took me +- 24 hours to have Frontier turn in back on. All the while they were blaming the reconnect delay issue on Oncore. I called Oncore multiple times and was advised that they did not have a re-connect order from Frontier. Frontier is a sorry excuse for a company. I was happy to pay the $200 early termination fee to get away from Frontier. ”
“ I have been with this company for a couple of years, but I'm sorry their customer service suck. And also when you make a payment, somehow your payments don't show up in their system. I will be switching to another company ASAP. ”
“ When they notified me by mail that my contract was expiring, I went on Power to Choose and selected a new provider based on cost. I then received notification of an early cancellation fee of $180 from Frontier Utilities, even though I had switched providers after receipt of their contract expiration notice! What a scam. After two conversations with customer service, they still refused to waive or reduce the fee (even though my average monthly charge was much less than the fee assessed). ”
“ Not customer friendly when dealing with Customer Service Dept. Beginning to regret my decision to go with them. ”
“
The price they charged me was not what they showed me originally and they didn't refund my deposit even after 10 business days after my contract expired!
I am still arguing with them. ”
“ Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed.I have lived in the same single-family residence without any change in sq. ft. nor additional appliances for 15 years and HAVE NEVER had the high bills I have received from Frontier over the last 8 months supposedly on a 0.13 cent/KWht rate. Ultimately, their practices are unethical, their fees are SO exorbitant, and their customer service so difficult to communicate withI am another energy Servicer. The $150 fee is nothing compared to their charges/fees/rates/penalties they have taken me for up to date. Dont be fooled by their allegedly low kilowatt rates. Its a deceptive trick. You will pay in every way! ”
“ I signed up for frontier on the 1st ( thinking) I would have a due date of the 1st of the month or later. I called and couldnt get any help. I explained I am retired and I get paid on the 1st and pay all my bills on the 1st. Frontier first said I had to show ( proof) I was on Medicare and get paid once a month. The problem is I DONT get paid from Medicare I get paid from my employer I retired from because Im not old enough to draw Medicare yet. THEIR CUSTOMER SERVICE ALWAYS SAYS IT TAKES 24-48 HOURS TO CALL YOU BACK ABOUT A PROBLEM. EVERYTIME they call me back it says ( scam call) and they dont leave a message. Someone ( finally) called me in Nov 2020 and said they would change the due date to the 1-3rd every month and take off the late charges . Now its one month later ( December) I made my payment on the 1st like I said I would but I STILL got a notice in the mail of turning off my electric and to pay December late charge! The person I talked to in November said it would take 2 cycle dates to start paying on the 1st and she said she would take care of the late charges until my payment would start on the 1st. Well, it DIDNT happen, I had to call frontier AGAIN and they didnt even have it noted in my account they had even helped me! Now, Ive had to ask a ( supervisor) to call me AGAIN about my problem. Ive NEVER had so many problems with changing a due date to be able to pay on the 1st in my life. ALL IM ASKING IS TO LET ME OAY MY BILL ON THE 1ST WHEN I GET PAID ON THE 1ST. IVE NEVER BEEN LATE ON MY ELECTRIC BILL EVER UNTIL DEALING WITH FRONTIER. WHY ARE THEY MAKING IT SO HARD? PLEASE MAKE SURE IF YOU SIGN UP WITH THEM YOU ASK THEM WHEN WILL YOU BILL BE DUE TO BE PAID. ( I STILL NEED HELP FROM THEM SO THEY DONT CUT MY ELECTRIC OFF TODAY( DEC 10TH) 2020. I PAID ALL OF MY BILL EXCEPT THE LATE CHARGE LIKE SHE TOLD ME TO DO. THANK YOU... ”
“ They added about $75/month on top of the usage ”
“ I recently signed up for the Frontier Utilities Easy Bill 12 plan, which advertises that below 1000 kWh there is a flat rate of $75 and at 1000 it is 7.4 cents/kWh. Be aware that at 1001 kWh the rate goes up to 19.9 cents/kWh. This can be seen on the Facts Label but is intentionally placed so that it is easy to miss, which I did. I called to ask about switching to a different plan to avoid the cancellation fee but the man I talked to, though he was nice enough, was only able to offer 1 other very high rate plan. ”
“ Don't understand and no one will talk to me ”
“ Took out a past due and current balance when I tried to pay by phone. I was paying the past due only because I'm really low on money right now and they cleaned my account out and when I called to correct I got a robotic, couldn't care less attitude. I had to file a dispute with my bank just so I could access funds for food and gas until my next payday in TWO weeks. Not good at all. ”
| Example Bill |
|---|
