“ I experienced an unfortunate incident at the entrance of my apartment. A person identifying himself as a "Senior Territory Manager" for "my energy company" persuaded me to sign a document to "update account information." After reviewing his business card, I conducted further research and contacted customer support later that day to cancel the engagement. I hope my prompt action will help me avoid any cancellation fees. The representative did not provide any specific figures, which leads me to believe that I am unlikely to receive a better offer from this supplier. I kindly request not to be approached at my door in the future. ”
“ Company is a giant set of scams. The individual who came to the door to sign up for the account claimed that their rate would be cheaper than the previous rate I was paying. 1st bill came and it was not in fact cheaper as promised. In talking with customer service they claimed they would in fact cancel my account and waive the early termination fee. When I got my final bill from AEP using IGS what was on the bill but the Early Termination fee again. I had to call a second time to get that waved. Meanwhile the complaint with PUCO was closed when they claimed the salesperson who came to my door no longer worked for them less than 2 months after they signed me up and they told PUCO they were waiving the fee then as well. Do not answer the door or talk with this company. ”
“
Horrible! First of all I only wanted my natural gas to be handled by igs. I was '
Muscled' Into having
My electric switched even after I explained to the man that I would be charged $150 cancelation fee from my current supplier. Well quess what?!?! I was. So, I switched back to Clean SKY energy at a LOWER rate than igs. Well now I get a bill for $99.00 from igs for early termination even though it had only been a week. Now I get daily calls from THEM saying an unauthorized change has been made to my account . Well, if THEY would just simply listen to ONE of the FOUR voice mails that I left, this could stop affecting me as it is very annoying! The number is the account managers private number and for some reason he feels that my calls are not important . This company is...(I am a lady and can not describe or gripe about my true feelings about igs as they may be offensive towards most of the readers). People, just be careful or simply just avoid igs all together. ”
“ My elderly father signed up for IGS Energy as an energy distribution company a year before he passed away. Shortly after he passed, we got telephone calls and mail correspondence asking for him to renew for an additional year. I informed the company that he was deceased and we would be changing the electric utility into my Mother's name. I never got around to changing it. A few months later, I saw some paperwork on my Mom's table. The IGS Energy folks came to my Mother's house and had her sign to not only keep IGS Energy for her electric, but added her gas utility as well. I asked her if she explained that her name wasn't on the utilities and that my Dad had passed away. She said the IGS Energy person was pushy and didn't care. I called the next day and talked to the supervisor of the person who came to the house. I explained that she was in no state to make decisions about utility suppliers and I was the power of attorney. The man told me I could cancel at any time with no cancelation fees. The first few months, the rate was fine, but after a few months, the rates were sky high. I called to cancel, they told me that I had to wait until the contract was up in June, 2024 (8 months longer) or pay a cancelation fee. I waited until this month, June, 2024 and called back to cancel. I was told that I could cancel, but they needed to talk to my Dad. I explained that he was deceased. They told me to send in a copy of the death certificate and my power of attorney to customerservice@IGSEnergy.com, since his name was still on the utility bills. I asked what would happen if an elderly person was asked to do these things and didn't have either the capability or the access to scan and upload documents. The customer service representative replied that in that case, as long as the utility accounts were active, IGS Energy would be their distribution supplier forever. I cancelled my Dad's utility accounts the same day. I should have done it earlier, but I didn't want the hassle. Overall, I guess it was my fault, but IGS Energy is only out to make money by any means necessary. ”
“ Listened to the solar pitch, signed to get more info and fortunately stopped before the soft credit check. I had an appointment scheduled to continue the process and had to cancel for a minor emergency. Received the rudest and most unhinged text diatribe from the salesman that it made me uneasy. Would he have sent it to a man? Im betting a hard NO. These people are predatory and relentless, dont even open the door. ”
“ Beware that when your contract ends your rate will go up significantly. Unfortunately the process to switch back to incompetent Washington Gas may take months and in the meantime you will pay double the rate. ”
“ I worked for these guys for a while. Stay far away. If youre really desperate for a cheaper utility bill, then just go on papowerswitch.com and sign up for the cheapest *fixed* rate (which is never igs). Its very hard to cancel with igs without having to pay a fee or a higher utility rate. ”
“ IGS came to my door and talked me into signing up, didn't tell me there was an early cancel fee. We'll by the time I got my paper work I noticed the early cancel fee two weeks after I agreed to sign up. Not only that but I did the bundle with gas and they're price was twice as much. The representative told me my gas and electric would drop by 20 percent. Not the case ”
“ This company is conducting fraudulent business. After six months of not paying attention to my bill, I decided to take a look and saw that I had a new supplier, IGS Energy who was charging me significantly more than my previous supplier. I called them, and to my surprise, they claimed that my wife signed a contract when a sales representative came to our door. The problem is that my wife never did, and I'm locked into a 3 year contract with an early termination fee of $199.00 for both my electric and my gas. I have asked for a copy of the contract which was supposed to be emailed to me and I am still waiting for that contract. It's absurd to think that a sales representative can come to your home, claimed to have gotten a signature to switch suppliers and now I'm bonded by this ridiculous contract. I bare some responsibility for not checking my bill monthly, but the nerve of this company to switch my supplier without my actual permission is devious and outright criminal. Their account department is claiming that I waited too long to contact them so they can only waive one of the two termination fees. At this point, its probably worth keeping the contract, but I'll cut my losses so I won't have to deal with this company. They informed me that the sales representative, Jason is no longer with the company, but only God knows how many others he would have scammed to gain his commission. ”
“ IGS is a very poor choice for many reasons. After being a long standing customer for 5 yrs I have experienced that they still dont have proper customer service available.Specifically when you cancel an account with them they dont even send an email. Their simple answer is that they dont have a system that will send a cancellation email. Personally I would not recommend IGS after being with their home warranty plan for 5 yrs and electric and gas bundle for 3 yrs. ”
“
DO NOT fall for these thieves like I did! I am embarrassed and livid. They will send someone to your home as if you are already their customer. They will make it out like they are simply explaining your rates to you as standard procedure. You won't see the CONTRACT that they trick you into signing. Once you realize it's a giant scam, it will be too late to cancel without having to pay the "early termination fee," as they only give you 7 days to do so.
These are your typical slimy, sneaky salespeople who distort truth to get your money. STAY AWAY FROM IGS ENERGY! ”
“ Completely predatory company that charges a 200 dollar cancellation fee PER ACCOUNT. They lie and say there isn't one and shmooze you into going for clean energy, but your rates go up. You are locked into a contract. Shame on you. ”
“ I just had a salesgirl knock at my door. Tried to tell me my account had recently been switched to an out of state provider and IGS Energy wanted to switch us back. I've never changed anything on the account. We were never their customer in the first place! Argued with me for some time, I finally asked the salesgirl if the account had been changed from their service to another provider why did they let it happen in the first place. She said have a good day and left. This is a classic example of a Bait and Switch scheme! Also, the second time she has been to our neighborhood, we are on to her tactics. ”
“
This is the first time I am writing a on on-line review. I hope it helps others to do their investigation before considering signing up with ISG.
When we were approached by a representative of ISG, he made a number of claims regarding our natural gas bills. The most egregious, stating switching to ISG would "guarantee" we would be paying less for natural gas going forward. We just received our first invoice. Our monthly budget went up by $ 109.00! To add insult to injury, we were out of town for 25 days that month! ”
“ This company employs unscrupulous sales people. We were lied to by our salesman who told us we could cancel without penalty. He had me sign on an ipad and basically never showed us a contract but said he forwarded to us. We did not get copies so were unable to cancel within three days as it simply slipped our minds. After canceling we were charged cancelation fees. Not until I complained through BBB did we even see the agreement. Igs finally sent me the contracts 4 months later and basically told me to pound sand. This is a dishonest group with a rich man living in dublin enjoying his company's larceny. If you've had problems report it to the Ohio AG. ”
“
Hope others don't fall for this poor quality business. They should not be listed as an option for their unethical business practices.
Back to back phone calls, voicemail and email.
follow up call 2 weeks later, makes it sound like he is my current electricity supplier (he is not) and i need to update my contract before it gets changed to a variable rate. He was angry that I wouldn't drop everything and sign-up immediately. "it only takes 30 seconds and 2 clicks". ”
“
I entered a 36-month agreement with a fixed rate with Dominion on Jan 27, 2020. The contract took effect on Jan 28. IGS bought Dominion in mid 2022.
They switched the contract's rate on Nov 29, 2022, two months ahead of the expiration, to a rate about 342% of the 36-month rate.
I called them three times explaining the situation and tell them PECO's December meter reading was pushed to Jan 3, 2023. They never called me back or emailed back.
They said they do not have the original contract form Dominion and told me to provide documents to prove my point.
On April 8, I sent them the January 2020 contract, the PECO bill in January 2020 and the PECO bill in December 2022. In that email, I asked them to show me the justification to ended the contract early and provide relevant documents.
For almost two weeks, I did not get any responses from IGS. I then sent three follow-up emails to them telling them I intend to leave a paper trail. Today (April 25), IGS sent me back this:
As previously advised, the billing is correct as it stands with no additional refund needed.
No explanation at all. No proof the contract started in end of November 2019. Just that.
Avoid this company.
Also please advise how can we follow up such as a class lawsuit? This company overcharged me about $135 not including fees and interests. Will the PA utility commission or similar regulatory agency will intervene and stop the abuses of IGS to so many customers (check BBB website on IGS). ”
“ I will never recommend IGS to anyone. My bill for them has doubled. I am shocked that it went up so high. Do not go with IGS ”
“ we bought the home and got this contract inherited for igs solar however it is such a shame we can not come out of this contract and no bound to live with this scam solar system ”
“ I had a sales person knock in my door claiming previous owner of the home used them. Everything this man told me was a lie! You will pay More, then they will cancel you claiming you picked another electric company and then you will be double charged and the new electric company that is picked for you will also charge you! I'm on social security and this has cost me around $800 that I don't have! My advice DO NOT USE iGS, total scam ”
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