“ First month I got screwed my bill came up to 1146 I was billed by both med-ed and smart energy at the same time they told me I had to pay the bill ”
“ Didn't notice for several months because I thought it was my air conditioner. When I finally paid attention, they were charging me 27 cents per kw, or whatever it is, while my regular electric company was only charging 7 cents. I never signed up with them but some how I was switched and was told to watch my bill because they could switch me back without me knowing it. ”
“ They lure you in with hopes of receiving $100 to sign up with them, and saving on your monthly bills. when you call for information they say you have to be in their program 6 months to get the $100. And then when you get your 1st new month bill, be prepared to pay triple whatever you have normally paid. these people are thieves! Taking advantage of hard working people who are already dealing with the struggles of prices soaring everywhere. and they do not care! After I called to cancel I received another ridiculous bill the following month because "I didn't cancel before the next cycle began"! And they won't do anything but restate that calls are recorded and this is their policy. People do not be a fool like me, do deeper research on any third party program and make sure you get the best deal. DO NOT DO BUSINESS WITH THESE CROOKS ”
“ This company is a complete scam. They tell you lies to get you to sign up and then they rob you blind. They will raise your bill 500 - 600 % more. No lie, your go from paying 89$ one month and the next month they charge you 624$. How is this even possible? Don't trust them, they are liars and thieves ”
“
I was promised $100.00 gift card, which I never received.
After the 6 months was up, not only didn't I get the gift card promised, but I was charged exorbitant rates.
Way to rip off someone who is living on a fixed income.
In the mail, I received an offer to receive $200 in gift cards if I signed up with Smart Energyi feel this scam should not be allowed and will contact PUCO next. ”
“ My bill went up over $200! Never got the $100 gift card. Was assured that my bill would go down. Avoid this company and who ever approaches you to switch suppliers! You will regret it. ”
“
SmartEnergy is a fraud. SmartEnergy over charged me on my electric bill. When I received my bill in August and September it was $499.00 total I was shocked. I called SmartEnergy about this matter.I called 4 different times talk to 4 different agents they kept changing their stories, putting me on hold, cutting me off the 3 female agents had bad attitude they was very unprofessional. Just because I caught them all in their lies. That when I told them I going to file a claim against SmartEnergy with
the PUC, BBB, small claim court and going to the media about this matter. That when they wanted to make a deal with me to lower my current and final electric bill only if I stay with SmartEnergy. The agents refused to tell me how much they was lowing my bill too and they also stated if I don't commit to staying with SmartEnergy while I was on the phone.I had to pay the current amount of $499.00 electric billThe SmartEnergy agents kept repeating that me over and over again about staying with
SmartEnergy. SmartEnergy agents never answered none of my questions. At this point I had enough I just said no I'm not staying with SmartEnergy. Before I ended the call. I let the agents know again I'm filing claims against SmartEnergy. If you are a new customer who want to sign up to SmartEnergy please don't do it. Go to the BBB website there you will see a long list of complaints against SmartEnergy. The so call free $100 gift cards that SmartEnergy give to their new customers you are paying it back with the high charges you get on your electric bill. Yes your electric bill will be low (maybe I don't know) for the first year when the next year come watch out just saying. ”
“ Signed up in Dec 2021: agreed to use smartenergy for at least 6 months in return for a VISA $200 card. Cancelled after 6 months. August 2022 received letter with PIN instructios "Simply call us with your P.I.N. before your next billing cycle (or no later than Septemver 15th) at 1-800-815-1978. We look forward to sending your $200 Visa Gift Card." ROFLMAO! Called, told "you don't qualify until after you sign up for 6 months", "you only qualify for $100 and you have to sign up for 1 year", "there is no supervisor available now so you may get a call between 48-72 hours. The supervisor now is dealing with another customer" and best "you can report us to whatever agency you want to contact." I hope the 3 'customer service representatives' I spoke to have given their parents, mothers, partners, spiritual leaders, and god a good rationale for how they are scamming the general populous into believing the 'promise' of $200 visa credit after meeting their requirements. My bad: I 'ass'umed ComEd had more integrity than to be a partner in such a blatant scam. Or maybe ComEd was scammed as well. Slick sales pitch and accurate product delivery until the customer wants to cash in their chips. Meanwhile I am waiting for my (insert country here) prince to provide all the riches and luxury any woman could ever dream of! ”
“
Smart Energy offers a fixed rate with $200 gift card. This is scam, don't fall to it.
Their fixed rate is actually triple than your current rate. If you don't check carefully, you will fall into the scam. ”
“ I never signed anything to be changed over to ( smart energy?). When I called them they said I had agreed to 19 cent rate in May (AC Electric charges 11 cents). When I received my August bill it was $400.00 for electric charges of $133.44!! They were charging $257.71 to supply!! What a rip off, I remember a young woman coming to my door but I never signed anything to change over my service. Be aware! ”
“ This company is a scam makes your bill 5x higher then normal even though they put you in on fixed rates and a $100 gift card. I never even got my card. Asked them to remove me from their service when I called and told them about not getting my card. They told me they are sending a new one and will cancel the service. I still never got the card. Come to find out they never removed the service. I had to take them off and my bill by calling PECO monthly later and my bill gone down greatly. Wish I never started up with them. Owe a lot that I cant pay because they continued my service after I told them to take me off. They take money from people that need it most ”
“ Tricking new customers that they will save but in reality they charge way to much vs ur current provider. People check ur kwh rate vs what this company is offering. Don't be fooled by their $100 check. its not worth it ”
“ Horrible....do not fall for this, they promise gift cards you never receive.....they solicited in our apartment building where it says no soliciting....after 12 months of about $100 a month it shot up to $342 and then $711!!!!!!!! For one month in a small apartment, canceled them thru Duke and called them, they are supposedly refunding us $178 by check, I am going to report to the better business bureau, this is THIEVERY at its very worst, they need to get shut down!!!!! ”
“ I just moved to New Jersey and was not aware that NJ allows 3rd party energy suppliers, so when Smart Energy contacted me, I thought they were part of my electric company (Jersey Central Power & Light). I first spoke with their fast-talking, jargon spewing rep while on my cell phone in my car, so I was unable to check my current KPH rate (which nobody has memorized) but was assured they were offering me a special fixed rate which would "prevent bill increases". They also offered me a $100 Visa gift card if I signed up. My previous average bill with JCP&L was $36 per month. My first bill with Smart Energy was $319 (8x HIGHER)! I called Smart Energy, who first claimed that my consumption went up, but the bill I got from JCP&L (further enforcing the belief that the two were affiliated) said I only used 1 kilowatt more this month. Smart Energy said they don't claim to save anyone money and couldn't explain the actual purpose of their business. They also claimed to have no idea what JCP&L's KPH rate is (even though it's their only competitor), and said they couldn't anticipate my bill being 8x higher. I am a low income, single mother who cannot afford to pay this bill even if it was legitimate. The internet and BBB website are full of reviews from other people who also got scammed by this company, saying the same things I am stating. This company is a scam! ”
“ They hike their prices every month and take advantage of consumers and charge whatever they want. The charges never go down and it gets worse with each month and it is rough on seniors on fixed incomes who have budgets and have to keep paying extra each month. which isn't right. ”
“ They didn't give me any notice and doubled my bill. Don't sign up with them. Very unhappy with them ”
“
SMART ENERGY LURES YOUIN WITH A GIFT CARD, THEN THEN SCREW YOU OVER IN THE END!!!!!!! I WAS NOT AWARE THAT MY CONTRACT ENDED-THEY DID NOT NOTIFY ME BUT THE INCREASED MY BILLING AMOUNT PER USGAGE FOR ASTRONOMICALLY HIGH IT MAD ME CRY.... MY BILL WAS $720.00 FOR ONE MONTH, THEN WHEN I CANCELLED THEM MY NEXT BILL WAS $620.00 EVEN THOUGH I STOPPED USING ALOT OF ELECTRICITY. THYE TOLD ME I WAS OUT OF CONTRACT SO THEY COULD CHARGE ME AS MUCH AS THEY WANTED AND ACCORDING TO FIRST ENERGY THATS RIGHT!!!! BUYER BEWARE!!!! THEY GOUG YOU SO BAD IT IS NOT FAIR!!!!!
BEWARE!!!!! I HATE THEM.... I CANT AFFORD THESE HIGH PRICES!!!! REALLY...WHO DO THEY THINK THEY ARE???? ”
“ Received a what I assumed was a gift card for the electric provider I had switched to a month before. Called to activate and made the mistake of switching because I honestly didnt understand a word the lady was saying because she must have just learned English to work there. Anyway bill went from .08 kWh to .1945972, seriously brought the bill up another $100. I feel so dumb, anyway called to try and cancel it and it took around 45 minutes and had to call multiple times. ”
“ The company did not properly identify themselves as I thought I was signing with... they mislead me and my bill is a ripoff.. ”
“ It started out ok and then our bill jumped to over 200.00. We called first energy and they sd they were charging us quadruple the regular price. Drop this company ASAp ”
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