“ I had to make payment arrangements for a bill during the summer that was more than twice my normal rate due to A/C problem. I called and made the arrangements with Crista Elda and she suggested that I make a payment of 50% of the bill of $763.56 ($381.78) on the normal due date and then make another payment of $381.78 a couple of weeks later, I agreed to the plan. Instead Spark debited my account for the full amount $763.56 on the due date. This caused me to have over $600 in overdraft charges and late fee charges. I have called over 15 time in the last three weeks to find out what happened. I have received absolutely no returned calls and constantly get the run around. I would not ever use this company again. There are too many other good choices. ”
“
I have been using Spark Energy since 6/2015. On 9/2015, I referred a friend. Then I called Spark Energy for my $25 credit of referring a friend, they told me to wait after 3 months, to make sure that my friend would pay her bills for 3 months for me to get the credit. I said ok, but why you don't say anything about that waiting after 3 months anywhere on the website or in the letter you send me about my ID of referring a friend. After 3 months, I called them, they said they could not locate the referral, and asked me to asked my friend for their account number. Then I called them again this morning for the account number, a guy picked up the call and asked if at the time of the referral, if I sent my friend a link, and he said everything should have been done through the link and the referral would automatically applied. I told him I was the one that opened that account for her through online and put in my referral ID, and about the specific step of the link, I can't remember, and it would be too much for me and my friend to open her email to make sure that she received that link through her email. Then he said that was the only way. I asked my friend for me to check her email and it was an email of the link, and the email was read, it meant that I really used the link to open the account for her. Then I called Spark Energy again to tell the fact, and the lady ask me to have my friend with me to verify the account. Are you insane? How if my friend is living far away from me? Representatives of Spark Energy just provided different instructions and explanations every time I called them and avoided paying me my referral.
I would switch to another company whenever my contract ends and will never refer any friend to Spark Energy again.
”
“ After moving out of state a letter arrived with the incorrect address of my former home. Spark Energy is wanting an even 50.00 or they will go to collection. Called the number and the person who answered put me on hold for 5 minutes only to get nobody on the phone. Another company that does not produce any energy sources, but love billing people for no service. Stay far away from this company, it like extortion give me 50.00 dollars or else. ”
“ Spark Energy quotes kwh prices significantly below competitors rates but these rates do not include TDSP delivery charges. My quote was .07 cents per kwh. but my first bill showed an additional TDSP charge of $49.26. While this is not illegal it is deceptive because most companies include this rate in their quote. My termination fee is $100. I'm terminating!!! Read the fine print in these contracts and call to verify that the rate you are quoted includes TDSP charges. ”
“ I just joined this company in California, and I have not see any good review, I am afraid of this step, I dont want to end up paying too much after the year contract or any hidden fees, please Spark I hope you answer these concerns, I would like to be a happy customer and rate you the best of the west. ”
“ I've had Spark for at least 5 years, never had a problem with them in the DFW area. Have set up month to month contracts for rent houses, all opened and closed with out incident. Oncor had the power up and running and off on stated dates and bills reflected the changes correctly. Last time I renewed I asked if they had a customer loyalty rate and was pleased that they offered one, at least that day. When checking Texas's online complaint site Spark has consistently been low in the pack for complaints. Keep up the good work guys and I'll stay a satisfied Customer ”
“ I had 3 houses in Houston on Spark Energy and sign long contracts. In the last 2 years I have been switching every house over to TRi Eagle since they charge $15 less in fees than Spark and also have slightly better rates. Spark use to have a flat $4.95 fee like TRi Eagle but that all changed in 2012. In comparing bills for all 3 houses I can see that TRi Eagle would have saved me $15 in fees and an additional $6 in electricity cost. Power to choose means power to change from the Spark Energy rip off fees. On some comparisons when adding in the high fees of Spark I would have saved 22% off the bill. I have just one house left on Spark from a 2 year contract and will be so glad to get this last house changed to Tri Eagle. January 2014 my last of 3 houses will be on Tri Eagle and I will be saving $20 per house per month over Spark energy! That is a wopping $720 per year savings when I add up all 3 homes. Tri Eagle is the only energy provider left that has a flat $4.95 fee per month. You will be charged $9 in a monthy fee from Spark plus another $10 in taxes and BS fees. Switch to TRi Eagle. The other two houses have had Tri Egle for nearly 2 years now and it is the best deal plus it gives you weekly usage emails. Go Tri Eagle....Run Spark Energyout of business! ”
“ I felt the rep was pleasant. I really was not picky. He explained the rates pleasantly. He did not take long I really see a difference in my bill so I am pleased. The rates vary year to year. ”
“
I'll have to admit that my bill has been a lot lower than with previous providers. However, these few dollars saved has not been worth it. My account was a pain from the start. They created duplicate accounts.
After a month of service, Spark charged me $175 for an early
termination fee. I did not cancel my power at all. It took them 1 month to refund the credit. This occurred again and it took another month to refund me the additional $175. They should not be canceling
someone's power without a formal confirmation.
Billing has been a huge pain. I have actual bills that show incorrect amounts, overcharging me. A rep had to call me to let me know.
The troubles don't stop. My gas just got cut off due to payment issues. Ironically, I just received an email confirmation the day before thanking me for my payment. I also checked my bank account and noticed that
Spark has taken money out. Hmmm. Payment issues?
If you try to call Customer Service after hours, you can't leave a voice
message. ”
“ Customer service is not good! Happy to be with another provider. ”
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