Stream Energy - Company Information

“  I'm a fair person I've been with this company since 2013. My bill ALWAYS reflects what I used I get a graph every two weeks showing me my usage. This customer service lady had the ORDASITY to tell me well you used a lot more ENERGY THIS TIME LAST YEAR so WHAT!!!!!! LAST YEAR WAS LAST YEAR I had help last year so I was able run my air a little more last year. This year CENTERPOINT CHARGING DOUBLE for usage says STREAM ENERGY. Some people don't understand FIXED INCOME. I'm struggling to stay cool NOT RUNNING my AIR at all. I found Her RUDE , & Judgemental. Telling me What I can afford girllllllll. I had to catch myself. Stream Energy do better DAGNABIT!!!!! RIPPING OFF CUSTOMER'S ISN'T GOOD AT ALL. ”

“  Bait & Switch - Stream promised a rebate of the switching fees from Xoom (who gave good rates and excellent services) - but when I submitted the final bill from Xoom (which took two months to receive) they said they would not honor the rebate because they didn't receive it in the allotted time frame. This was delivered via email after a customer service person on the phone confirmed the rebate was valid. BEWARE! ”

“  Thought my office charges fir this Spring ( 2024) seems high.
Contacted their Customer Service in late July.
Discovered I had been "rolled " to month to Month since 2024.
They claimed they sent me notification in Oct and Dec 2023...VIA US MAIL!!! One hundred per cent of all communication had been managed thru EMail!!!
I then ckd my residential account....they had done THE VERY SAME THING....SINCE OCTOBER 2021!!!
Same excuse....notified by Snail Mail !!!
Rate went from 12cents to 25 in both cases.
When confronted, they made no offer of compensation.
Thieves and liars!!!! ”

“  Stream owes me 166.26 on 6/3/24 they said I would receive my money in 4 to 6 weeks I called to check on status 7/14/24 and stream said they need my mailing address and said it would be a other 4 to 6 weeks. Please people stay away from Stream Energy. ”

“  I am mystified by some of the negative reviews. My natural gas startup (Georgia) was simple, with no issues, and extremely prompt customer service response to a couple of questions. ”

“  Ive been a customer for Stream prior to the pandemic. I thought I was receiving the best rate, things were going well at the very beginning, and initially signing on, everyone was so friendly...of course, new customer perks. I will say, the house I currently live in is an older home, therefore, I understand higher rates will apply as you hit the winter season. However, I do feel the relationship since 2021 has become a nickel and dime scenario. I have looked numerous times in my email to hunt for price updates when the year membership ends, even just a reminder and here is where you sign up, and they send nothing. They only send your bills. What I mean by this is, Id wished for some kind of update: the fee will go up to this price if you do not renew. Its a total guessing game regarding the exact date things will roll over, and there is no relationship whatsoever. When you do go past that last month or day something rolls over, it feels as though they are happy to receive the extra $$ from you and really dont even try to get you back on the membership fixed rate. It jumps to a much higher fee. You handle everything on your own, and if you call to voice your concern, there is a defensive and almost an our bases are covered type of handling than even just the slightest what can we do or we are so sorry to hear this, lets find you the best rate. Even if I can see the best rate in front of me, that business empathy relationship is sometimes all that I need and am not asking for a free item. I do expect as a loyal customer for better dialogue from your customer service reps. I call and am always left with, why did I even bother. Ive called about this concern in the past. ”

“  I have used Stream for 4-5 years at my business. Apparently my contract expired in June. They stated they sent me mail, which is possible but for the past 10 years I do all my billing online and emails. They said they called me, but possibly didnt leave a voicemail. In which I record all business calls and they didnt leave a voicemail. Note they did contact me at year two via a phone call to renew. No emails were ever sent to me, even though they had my email on file. Anyway, long story cut short. Stream took my 6 cent rate and raised it to 25 cents. So for the month of July I basically paid out 3 months worth of billing. I went from 345 average to 1,050. They raised me bill double the Texas Average. I asked is this normal ethics for your company? To charge a loyal costumer 4 times their normal rate? Of course all they had were excuses and no resolutions. I will never utilized these thieves again. ”

“  Please do not ever go to this company. The customer service is absolutely horrible. They tell you several different things and never remember anything. After several years of loyalty to these people, paying my bill on time via auto-pay I advised them that I was canceling the services because of the high cost. At no point during my last conversation was the cancellation process explained. I contacted the new services and Stream told me because I had the new company contact them for a change of service I was charged $150. I started the cancellation process in June and each time was told to pay a certain amount & I would be clear. When talking with them in June I asked them to keep me on autopay until the order was canceled. However, that did not happen. For the months of June, July, and August I was charged over $800. At no time did they tell me or explain to me "their process" as the last representative I spoke to on 9/12/2023 kept saying "It's our process". The representative I spoke to on 9/12/2023 tells me it was told to me over a year ago. Really? There should be a standard statement in reference to cancellation service at any time the customer mentions cancellation. I was told if I had called in the $150 fee would have been waived. Really? If I had known that, do one not think I would not have called? Apparently, I was supposed to know that was part of "their process". Stay away from these people. "Their process" will rip you off. Their per therm is the highest and the customer service is horrible. No consideration for your loyalty. Totally disappointed. ”

“  Once you are late with a payment for a day, they will put a $10 late fee on you and send you a letter in the middle of the billing cycle and if you dont pay their $10 late charge immediately, they will put another $10 late charge, and then send you an intent to disconnect letter for which they will charge another $10. This is ridiculous and on a boarder with harassment. I will disconnect from them as soon as my contract is over! ”

“  Stay away from Stream Natural Gas. No customer service, shady business practices and only interest is to "cover themselves" from any liability due to THEIR MISTAKES. Georgia has many natural gas marketers and rates are always changing (various companies competing). Before my rate was re-setting, I used Stream's own website to switch Georgia natural gas companies (as I have done many times in past with other GA natural gas marketers). I received a Stream Account Number, congratulatory email welcoming me to their service & restating the competitive rate I had locked in. Due to auto-bill, with my current provider, I just realized couple months later that I am not a customer of Stream (and am getting charged an excessive rate). In order to come to resolution, I reached Stream Customer Service (had to manually go thru 4 different "Stream Customer Service" phone numbers in order to reach the Stream Georgia Customer Care line (none of other Stream customer care divisions could transfer me and gave me inaccurate phone numbers). When finally reached proper Stream customer care, attendant was rude and outlined that their notes show they attempted to call at 3 different times & couldnt reach me, but policy is no vm nor email. Stream noted they needed to do meter check before initiating service & account was cancelled. No documentation, no vm, no email from Stream at all. Stream noted they could help me by getting me started on a new account, but they have no liability to previous issue. Multiple calls to try to find resolution left with nothing. I reached the Georgia Public Service Commission to see about help. They noted that this often happens with Stream. Complaint has been filed. Stay away from Stream! ”

“  Upon me ending my service I was lied to by Representatives who lack knowledge and created an inconvenience as well as the upsetting of Me overall I would definitely not recommend this company ”

“  I bought this service and never moved into my apartment. After one day I was charged $295.00 and they said I only qualified for $138.65 back after 10 days. After the 10 days and not receiving a refund I called and Lydia the supervisor told me I was not getting ANYTHING BACK! She is supposed to send me a CD of the conversation between myself and the customer service who helped me to prove to me Im not getting a refund within 5-7 days for what reason I dont know. She would not tell me the reason nor did she want to help me figure out the situation. Im telling you if theres any other electricity company you can use, GO WITH THEM! NO CUSTOMER SERVICE HERE! They kept a total of $295.00 without me moving in 1 day! ”

“  Those people who have Stream Energy PA beware of the estimated GHOST charges. Estimated charge appeared on our bill out of nowhere like a ghost. The estimated charges are the same as the monthly charge. Nothing was put on the bill except in their little graph, which could be over looked. I called and was told that they had a computer problem and a service order was sent for someone to contact me. Called again and was told that we must of had a machine running to cause this. We dont operate machines. People pay attention to your bills!! They prey on those who dont. Thats how they make their money. Watch out for those ghost charges. ”

“  Been with the company for 12+ years and my bill is increasing and I don't know why . This month my bill is 257, and I haven't used my ac unit, I live alone , and my routine is the same ”

“  We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years. ”

“  I see a lot of negative ratings, but I have had no problems. Autopay works as it should and prices have been competetive. ”

“  When we moved and canceled our service, they removed our online access. I called for a final bill and provided our new address. They never called, emailed, or mailed a bill and it was on our credit report over a year later. When I called, they refused to email an itemized bill and I had to pay $118 blindly. Then they refused to email or mail a final statement that the bill was paid and our balance was $0. ”

“  Moved my service and now I get 3 bills a month with diff balances, cut off notices for old address although we paid the bill out prior to moving and nobody speaks clear enough to be understood and if you ask for a supervisor well they disc your call. We are changing our gas service to another company ”

“  This people are incompetent, they really dont help you at all, they only make an appointment so they can come you your house connect the service a week from the day you call, or the guy shows up and just stays in the car until is time to leave, I definitely do not recommend. ”

“  My bill has been out of wack since I started service. I've really never paid much attention to my bill, but no matter how much I paid it never seem to come down.
during the pandemic I fell behind, due to UI benefits not being paid properly, three or 4 months of not getting paid then getting it all at once. I paid what I could but that wasn't good enough. after our UI benefits were cut off I had only my SSDI to live on, my rent cost 875 and bills for gas 150 electric 150 water 150 what was left was very little to buy food I made a payment of 150 on April 1st 2022 a week later my gas was shut off I couldn't understand why my gas was shut off I though I was paying my bill with enough to start bring down my past due I never realized I was paying two bills one to stream and the other two Atlanta Gas and Light seems steam gas is a complete rip off they purchase the gas thru Atlanta Gas and Light then not only charge you for the gas but also charges you for their bill to Atlanta Gas and Light but at no time was I made aware of this even when I had spoke I was never made aware that I was also paying Atlanta Gas and Light when talking to the rep from stream I question why if I'm being charged by Atlanta Gas and Light why am I being charge by Stream he said no your being bill by us and also by Atlanta Gas and Light for what if the gas is being provided by Atlanta Gas and Light what services are the providing that no one in their right mind would pay 148.60 now I am a single guy live on my own and try to keep things at a minimum what I'm being charged is out rages and dishonest it's a scam and costing the people hundred if not thousands of dollars of their hard earned money no more tell Georgia to get rid of these companies need proof I've the got it.
Items double Charged as follows, all these are stream
Stream Energy services 72.19
Monthly charge 6.95 taxes
City sales 1.50
Lol/Marta/Ed 2.37
State and sales tax 3.17
These are Atlanta Gas and Light charges as follows
Base charge 69.56
City tax 1.32
Lol/Marta/Ed 2.09
State sales tax 2.78
For a grand total of 161.93
These charges are reduculess for a single guy and showed I'm being charged double ”