TriEagle Energy - Company Information

“  I called Trieagle while shopping for electric service in Pflugerville, Texas. I liked their rates and tried to sign up.

I was told that my information didn't come up in the system, so I had to send a copy of my Texas ID and social security card. I wasn't told, for instance, if I had to send both sides of each card - and didn't. I was told that in two business days, plus Saturday and Sunday, I would "receive an answer", but not an answer to what. The CSR, who was the 3rd I had gotten in as many calls and came the closest to able to speak English, simply kept repeating it. Answer to they verified me, answer to I could get electric service?

Since I've never run into unable to find me in the system when applying for anything, I also tried, twice, to apply for service online. Both times it said "a problem at our end" prevented submitting it and I must call customer service. When I called customer service Monday morning, I learned they couldn't FIND the application I submitted with a CSR on Friday OR the one I tried to submit online, specifically because it never got submitted in the first place. I was told they got the same error when they tried to submit anyone's applications and not only mine.

In other words, their own technology doesn't work, and it failed to work too long and too broadly for the company itself to be any good. If it were temporary, they should have said up front that their system was down and it should have been fixed by the time I called back on Monday.

I was also told I would have to submit my social security card and driver's license over again to a different address to qualify for the senior citizen waiver of the security deposit, after my "answer" came back for another two days. The landlord required me to have the service scheduled to turn on and provide my account number before I could sign the lease at the start of my rental term, just 1 week after I first applied for service.

I wrote complaining to the president and CEO of Vistra Corp, which owns TriEagle, telling him why I was going with a different company. Usually such a letter atleast reaches the executive office. He never even got my letter. A customer service person pretending to work in his office called me a week after I actually moved into my new place to argue with me. That was the section of the customer service office that claims to be in the president's office.

I ended up with Green Mountain Energy, and the signup was simple and straightforward. I had to submit my ID just once, only my driver's license, to prove my age, to get the senior citizen waiver of my security deposit, and I was specifically told to submit both sides. My application was approved and I had my account number, which is what the landlord required, and I only had to wait on the fate of my security deposit.

It should NEVER take more than one day to get the electricity turned on, except pending the payment of a security deposit. The customer service people at Trieagle were in an overseas call center, their English was poor, their system didn't work for multiple days, and they were unprofessional.

I was forced to rate billing and plans. I didn't end up with Trieagle so never got a bill. Their plans looked good on paper but I didn't end up signing up for one. ”

“  Ive been a customer of Tri Eagle Energy for 4.5 years (no deposit required). My bill has been on auto pay the whole time. We owned a duplex (lived in one side rented the other). Tenant left and I need electricity to clean. Tri Eagle charged me a 250 deposit to have electricity to have electricity for a week. Last month we had to evict a tenant. I called Tri Eagle again, they wanted a tenants lease and wanted pictures of my license and social security card. Called 4change Energy, they got my electric right away. Then we sold the property. Called Tri Eagle to disconnect service, was told it would be the next day for disconnection and never sent me a confirmation for disconnection. Called 4change energy, they disconnected service right away and sent me my final bill immediately. I waited 3 days and called Tri Eagle , then they finally told me that service was disconnected and emailed me a final bill. Please take my advice and dont use Tri Eagle and go with 4 change energy. ”

“  I always pay my electric bill the day I receive it or the next day.
Trieagle sent me an email notice to disconnect my electric for non payment.
Customer service told me I still have time to pay before they shut it off. I told her I already paid and sent her my banks confirmation number. They still have not credited my account. I am under contract with them until April 2025. I highly recommend you don't use this electric provider. This is a nightmare. ”

“  I was with company 3 years. Service was great. Price was under 10 cents per kilwat. Then they raised to over 13. I had paid more in so when I declined offer to stay. I wanted extra I paid in 48.43 I've been trying for three months They keep sending to another address like their scamming their own company. It's happened 2. ”

“  The switch from my old company was fast and customer care is excellent! They explain your questions in depth so I could understand perfectly! I will be a loyal customer! ”

“  We started w trieagle some time ago. At first it was great. Over time, the bill got to be more and more. Finally realized they had increased the price to nearly double! Dumped their sorry but. ”

“  Rates are outrageous, my power turned off with having 0 balance, called to restore my power they send me a thank you letter for renewing at 18.1 when I was paying 12 this is not right why would I even want to renew with them ”

“  Noticed that my first bill was only 3 weeks which resulted in losing the $100 rebate for over 1000kwh. Customer service informed be that it could take 3 months to determine my billing cycle. They really couldn't give a good explanation why just telling me "I can't tell you that". This means I have no control over how many days are in a cycle. Could be 15, 21, or any other random number of days. I watch my usage like a hawk and adjust usage in order to meet the minimum 1000kwh. It doesn't do any good when they won't commit to what a cycle is. - SHOP AROUND FOR ANOTHER provider. If this is the way they treat a new customer it's really sad. ”

“  I called their customer service this morning about receiving a duplicate bill. I have never spoken with a ruder unprofessional representative in my life. I asked to speak to a manager and was told there was none available and would not be for long length of time. Terrible employee. ”

“  I just got off the phone with a representative, and I asked if I could get an extension, after I explained my situation, she told me my options, she was very patient with me, I was panicking because I didnt want my lights to be cut off, I was going to have the money in two weeks, neither to say by the time I got off the phone, I was a happy camper and my renewal is coming up, and trust me I will be renewing my service, cant remember the young lady name, but Thanks again ”

“  Have been with tri eagle for years, never any problems. Customer service has always been the best, will recommend. ”

“  I paid my bill, on time. Early actually. I got an email saying I hadn't paid my bill. I was told to send an email with proof of the payment. Somehow they cannot find the email. I can barely understand the people I talk to to describe the situation and I have no other choice but to pay it twice. I'm stuck paying double for this month. I never had this trouble with Radiant Energy and it was cheaper. Never should have changed ”

“  Been with triaeagle a few years and never had a problem ..so far excellent service ! ”

“  I've only been with Trieagle for 3 months. This has been the worst 3 months of my life! I am a widow. My son, who resides in Dallas, tried to help me save by changing from Reliant to TriEagle. What a mistake in judgment! I guess the promotion sucked my son in. I bill has been between $311 and $500. I have a 3 bedroom home, and I am the only person who lives there. I am working from 6 a.m. to 6 p.m. I don't understand why my bill is so high. At this very moment, I am in my car. There has been for an outage for 2.5 hours. I just received another message saying the repairs are taking longer than expected, and they will contact me with another estimated time of repair. I have to go to work in the morning. My house is very hot. I am so upset right now. I will in the process of contacting the 3 local news stations regarding this matter. I don't have funds to stay in a hotel, so I am just between a rock and a hard place. ”

“  I signed a new contract last year supposed to be cheaper now over the lost 3-4 months my electric bills are outrageously high. Why is this? I have used this company since 2019 and have not had this issue now suddenly my monthly bill has tripled each month. ”

“  TriEagle double charged me last month which didn't upset me to much since I expected a prompt refund back to my account.Trieagle acknowledged the mistakes but refuses to return the money in a timely fashion or to my account.I was told yesterday I will receive a gift card or check in the mail and that it will take weeks costumer service had no idea when I will get my money back if I havent received it in an additonal 3 weeks ( it happened on the 23rd of March yesterday was the 4th of April mind you they wont me to wait an other 3 weeks before calling back.Totally unacceptable ! ! !Never dealt with a company with less concern for their costumers worse customer service and less interest in correcting their mistake.My advice stay away from TriEagleWhat if they accidentally clean out your account and other payments bounce ? I guarantee they wont pay your late charges. I was told that much by their wonderful, useless, costumer service .Needless to say I will switch provider as soon as my contract runs out and my advise to everyone is stay away from TriEagle their rates aren't worse the problems they could cause you. ”

“  I've been a paying customer for 3 years on time - never missed. Renewal came up and Pulse had a better rate so I signed up. Trieagle came back with a counter offer if I would sign on with them for another 3 years. I was hesitant because I already had a date of service with Pulse but they said no problem they would take care of everything. And I specifically asked if they were sure because I didn't want to go without any service! Well on one of the coldest days of the year my power went out and I thought it was Centerpoint. After multiple aggravating phone calls it turned out Trieagle had disconnected me and whoever had written the new contracted had failed to put a start day in??? I went a FULL 48 HOURS without power and I have serious health conditions. Being in cold temperatures puts me in severe pain and compromises my immunity. I was soooo furious and to make matters worse I was lied to repeatedly by their CS reps. The first one told me I'd have service back on between 4p and 9p the first night. The next morning I was told it would be back on by 11a. Finally I got one that was honest but only after I wouldn't let him off the phone. He tried to blame it on Centerpoint but the truth was this so-called URGENT reinstatement had to go to another department at Trieagle (and getting anything done on a Sunday isn't likely) then to Ercot and then finally over to Centerpoint!!!! I know they are just a big company that doesn't give a bean and it's not personal for them but being the one freezing and unable to make a hot beverage felt personal to me!!! ”

“  I have a few meters on my land.. called to get one turned off for an r.v that was connected. Tri eagle turned off every meters to my rv park and main house made me wait 2 days before power was returned in the cold. Worst service to try and get them to fix the problem. ”

“  Ive been happy with Trieagle, and just signed another 3yr contract. Simple and consistent billing, no hassles/hikes or gimmicks, you can see 12months usage graph on each bill and the little emailed progress reports are a nice touch. ”

“  As far as pricing, Tri Eagle is the best out there as far as savings, there is NO DOUBT in my mind about that. Customer Service needs some work, not always the friendliest BUT my biggest complaint is the pay-by-phone system. It takes FOREVER to pu by phone and I think they know this and its to con you into signing up for auto-pay so that way they can bill you at a higher amount and take it when they like, I never trusted auto pay and I still dont. I know the game, they want you to sign up for auto pay and for those that dont they make sure to make the (one time payment) pay-by-phone process loooong and drawn out so you give up and sign up for the auto-pay service. Big business are notorious for these little tricks and scams. ”