“ Every month my due date is different. When we first signed up, our bill was due on the 21st of the month. The next month, I saw I was late since now it was due on the 18th. I changed on my calendar to reflect the new due date. Again this month, I'm past due because my due date has changed again! You can NEVER get an actual DUE DATE! Expect to be late on every payment. No doubt this is to force you to allow them into your bank account via monthly debit! Very unethical in my opinion ”
“ I signed upp for $.020 per/kw and free nights. When I received my bill, I noticed I was being charged $0.2966666666. I called to discuss and was told my bill is correct because I'm getting a discount for free nights. Can someone please let me know how TXU is allowed to upcharge you after you have signed up for the plan of your choice? If you are looking to switch to TXU, read the invisible fine print carefully...meaning, it doesn't exist and they are not going to tell you they are going to charge you more. ”
“ Buyer Beware of the frequent $600 free gift cards offered by TXU. The always available sales reps are very excited & anxious to sign you up even if youre just calling to get info about the offer. Although they have cheaper rate plans they only offer you higher priced plans to make up for the free gift cards. These rates are fixed for 3 years & come with high early termination fees. The excited sales reps encourage & pressure you to sign up right away. They promise to take care of your current early termination fees. What my rep did NOT clarify to me was that TXU does NOT pay this fee it is deducted from your upcoming monthly bills. In my case it was 3 months. However, my current provider demanded the fee upfront & I did not have the funds to pay it up front. That became my own problem. TXU does NOT reimburse your current provider & they NEVER issue checks to them. They just get the ball rolling immediately by cancelling your existing contract as soon as you sign up! The full $600 gift cards are issued over a period of 2 years to make sure you dont cancel their services prematurely. They dont need to worry the hefty early termination fee is their backup. The supervisors & customer retention department reps I spoke to did not seem to care about my problem and did not bother to polite or patient. I cancelled my policy and resigned with my original provider where I now have to pay my early termination fee myself. Based on my experience I see this offer as a scam. ”
“ We called and asked if there were termination fees for our account and they said it would be $300. We have one property and one business, but for some reason there are two addresses (9513 and 9513 1/2). They did not tell us it would be $300 per address. When asked why they told us a lie, they just said "refer to the contract" and did not take responsibility for misleading us on the phone. After spending $20k with them, this seems petty and short-sighted. Do not recommend. ”
“ I decided to switch from Gexa Energy to TXU, because TXU stated they were offering the same deal as Gexa Energy for their solar buyback plan with just a slightly higher base fee, but for a three-year contract instead of having to renew every year. I believed them, and signed up for the plan that is supposed to sell and buy energy at the same cost, with a $14.95 base fee, and delivery fees that every service provider has. I have received two bills from TXU since switching to their plan, and the bills have been significantly higher, because they are putting the credits (the energy they buy back) in a bank that they are not allowing us access to. When I called TXU to question this the first person I spoke to kept putting me on hold, and then getting back on the line to tell me that he has checked with his assistant and the credits have been applied to bills already and that is what we owe. It took me three times at explaining their bill to them, and how the simple math works, for him to decide maybe I was right, but he did not know and needed to transfer me. The next person I spoke to basically told me they could not do anything because credits could not be used towards fees, and I was producing more than I was using. He stated the fees had to be paid every month regardless. I have never seen this kind of business, where they can hold peoples money, and charge them for things they are not utilizing. ”
“ Jacob (HD89) provided great customer today. He was very polite and patient with giving me information about an energy plan to save on electricity charges. ”
“
This energy company offers the worse overall experience
When we signed up for TXU business, it was after researching the internet for better energy providers in TX. Although, we were aware that they we werent the least expensive.
From the moment we signed up, TXU heavy foreign-outsourcing incompetence haunted us consuming our last ounce of patience. They were determined to look bad even when it was time for us to pay the first bill which they sent to someone who had access to the business account over ten years ago and was no longer with our company, ignoring the new lengthy application setup we created with them at the onset.
The horrific experience encountered makes what social media publicized buying favorable reviews highly believable ”
“ I canceled my service at the beginning of January when I moved and I paid the balance due them. They then charged me $155 for the next month using my bank information. When contacted, they claimed they dont do their own billing and it would take as much as 5 days to verify the overpayment. (I guess that means they cant access key details of customers accounts?). They verified the overpayment and promised to issue a check, its now late April, I still have no refund, and whenever they are contacted, its just more excuses and the proverbial the check is in the mail. I would choose a different provider and pay month by month. ”
“ TXU Energy charge fraud and assumption bill and harassments credit bureau reporting. ”
“
Dear TXU:
I was assigned to TXU Energy by mistake. TXU Energy refuses to cancel my account. Please assist me in closing this account.
I registered with Abundance Energy well before the deadline set by LPL for provider changes. I received confirmation from Abundance that I was its customer.
A few weeks later I received the Oops! postcard from LPL indicating that I neglected to choose a provider and that I was assigned to TXU. This postcard was widely reported on multiple broadcast and on-line news sources as a mistake.
Since then, I have received three notices from TXU indicating that I am its customer and that it will soon bill me.
I informed Samantha at Abundance Energy of this problem. She said that there was nothing she could do and that I should call TXU.
I called TXU Energy today. I spoke with Ashley. I confirmed with her my identity by giving her the account number TXU assigned to me [9000 6576 1434]. I also confirmed with her my address. She claimed to know nothing about the Oops! postcard mistake.
Ashley refused to close the account. I asked to speak with her supervisor. She refused. She demanded my drivers license number. I refused as she already confirmed who I was through my account number and my address. I again asked to speak with her supervisor. She agreed and put me on hold.
After a few minutes on hold, it was obvious that TXU was not going to take my call. I hung up.
Gregory Wood
5001 Chicago Ave, Apt 14
Lubbock, TX 79414 ”
“ Watch out for the little * in the description. Unlike other companies, the base charge and TDU charges are not offsetable so they are bleeding you dry every month regardless of how much energy credit you have. Go elsewhere. Silly me, I'm stuck for the duration. ”
“
I was forced to switch From TXU to Another Electric Co. (EnergyOgre) because of Extremely High Rates! My bills were Doubled from last year 2022 and I can't even buy food. Their Customer Service Dept. Won't help people like me.
Btw... I had been with TXU for over 14 years with No Disconnections! I am still a "NoBody" to TXU. ”
“ Sales person told me 9.1 per kwh, but when my First Bill came , it was 14.9 per kwh.I certainly would not recommend TXU ,and their CS people are certainly NO help at all.....BEWARE. I'm going back to my previous provider,,Gexa, at least they are honest. Shame on me for leaving them..I was told by TXU , that I would be getting a better rate with them.........NOT. ”
“ I received notice of an outstanding bill from a collection agency that TXU hired. When I tried to login to the TXU portal to see what my last payment was and what usage they are billing me for, I learned I cannot login into the portal as the account has been 'closed'. I am unable to access all account history to determine if this is a legitiment charge or not. I responded to the collection agency asking for account history, last payment, billing usage, etc. and received no response. I submitted a request through TXU's online contact us form, and received no email follow up. I then woke up to a TXU account charge off on my credit report. I'm happy to pay this matter in full if it is a legit claim, but without access to account history I cannot tell. Now that a charge off has been reported on my credit report, I won't pay it unless the claim is legit and the charge off is deleted. ”
“ TXU protection plan is horrible contract with Sears. TXU customers services if they don't know they will lie or hang up on you. Just F Rude ”
“ I was so excited to find a company that worked for me to get the deposit down. Now I think I would have paid the full amount x over! Me and my kids have been in our new place without power for 4days and still TXU tells me I have to wait 24-48 hrs more for power! I was put on hold for 2 hrs because I would stopped calling and asking what the problem is and how do we speed it along. And then the last person said to me that he was going to help but now he isn't because I was upset that I was told differently when I sind up for this service. -hott&bothered ”
“ What is it with these American companies that all hire their "customer service" overseas? WHY? because its cheap! CEO may cut corners and save a single penny from each customer and pay himself millions of dollars in salary & bonus. They don't care how frustrating to us. I'm sick & tired of this practice. Start hiring Americans. ”
“ I was less than 30 days out from completing my 24 month contract, when I switched providers. I expected a small cancelation fee for braking early, but $295 is a bit much. and I was on the reenable buy back program( so they would have owed me money at the end of the month). I spent over an hour on the phone with 3 different representatives and got no where. all they could say is they understood my concerns. Really $295 for breaking a couple weeks early, they had sent me a letter telling me the rates were going up by about 25% and when I jump ship a couple weeks before the end of the contract they send me a bill for $295 and so far will not budge on this. I will thing twice before switching back. and anyone planning on using them be aware they will milk you to the end of your contract. if I would have rode it out 2 more weeks they would have owed me money, but I was on my way out of town for work and needed to take care of this before I left and now I am stuck with an unreasonable bill ”
“ After using TXU Energy I changed companies because a few months ago I started getting much higher bills. I am a senior citizen living alone with pets. In April I learned they had used the automatic feature to run $812 thru my account. This caused a hardship for and I ended up changing companies. They notified me that they were going to r u n $1100 thru my account on 5/1/23. I called and talked to the Presidents office and was told they would give me an $850 credit but instead they ran $1100 thru my account on 5/8/23 wiping out the account. I called and talked to them. They changed their story right and left - even a bad scammer would have been. My bank has put some more money in my account and fized it so TXU Energy can no longer run any payments thru my account but the traumatic experience has made me sick at my stomach causing me yo vomit up my last meal. ”
“ Horrible to deal with and TXU doesnt keep up with their end of the bargain. I left a good company Reliant and went with this company due to they offered 2 $300.00 welcome cards told me I would have 6 months to use it. It expired in 2 months and they would not make right on it. I I was told I would receive call from President what a joke. They would call you and leave a message and when you called them back they never answered the phone even during their working hours 8-5. As soon as my contract is up I am going back to Reliant a much better utility company. ”
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