“ The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill. ”
“ I used more energy every month and instead of them continuing to charge me a rate or a little higher rate they charge me a fee and add it on my last bill. If you have a house go solar these electricity companies have been robbing people any way they can. ”
“ They have horrible customer service didn't make the situation right when the mistake was on their end why send out a confirmation that are confirming you received payment and then shut them off whatever happened with on that end and you shouldn't send out a confirmation letter especially one that says to disregard any other notices worst customer service ever and one of the highest rates I got a $40 prepaid plan for much ”
“
Worse company ever!! They don't keep there word!!!!! I'm going back to Reliant ASAP...
Shouldn't have never left especially after being with Reliant for over 15 years!! ”
“ I am a degreed engineer and investigate major industrial accidents and I was totally mislead and flat ass tricked in to paying 15 cents per KWH but it was fixed. Further, they fail to respond to my complaints. I may take them to court just to give them the exposure they deserve. I understand there is a commission that i can also contact. Now you know how they pay for all those stupid ads. ”
“ I was a customer of txu at my old place and NEVER got my electric cut off or paid a late fee. When I moved into my new place I thought I would be a loyal customer to txu and get that service again, WRONG! They tried to make me put down another deposit of $250 after being with them and showing for a year I can pay, so I declined. A couple hours later I get a call from a supervisor saying that they could offer the service with no money down. I declined the offer because I had to get another electric service so I could get my keys to my apartment. So fast forward a month later and come to find out the new electric company messed up my apartment number and put the service somewhere else. So trying to be a loyal customer, I called txu back. I told the young man what I was offered last month and he asked for the phone number so he could look up the call. They looked up the call and heard that the rep was being a bit deceitful saying things under his breath so I wouldn't hear him. So they offered me the plan I wanted with a $100 down payment split into 2 payments. I told the young man that I didn't want to do that either because I was promised something else and I felt like they were taking advantage of me. When I woke up this morning I decided that I would give them one last chance to get things right, so I called txu to take that offer. Come to find out they didn't notate ANYTHING we talked about in my notes so no one even knew I spoke with someone the day before. So I asked for a supervisor. They wouldn't even go back to listen to the calls when I told them I spoke with someone. The supervisor was very unhelpful and wouldn't even try to satisfy a customer. They are NOT loyal to their customers so I nor my people will not be using txu again. ”
“ I am paying almost as much this winter as I paid over the summer. Prices have drastically increased since I renewed! Not to mention I was misinformed by the agent when I renewed. They make it confusing with this charge....and that charge.....and this credit if......blah! blah! Will be switching. ”
“ TXU is the CRAPIEST electricity provider. There rates are high, probably highest. You have read their fact label very carefully. On top of that, they will charge you $25 Return Fee if the automatic credit card payment doesn't get process the first time. Don't buy electricity from this company and if you are current customer you probably paying alot higher charges than other companies, and I would recommend to switch your provider. ”
“ If you are struggling in life~its only going to get worse. They tack on charge upon charge upon charge even when they get the phone calls as i try to make the effort to get caught up and try my best to be responsible.30+ years of faithful pmts. then cancer and divorce and 5 years of hardship trying to regain a footing. What other choice do you have? Who can live WITHOUT electricity anymore.?I live in a small house and my bills are over 200 and when they start tacking on 57.00, 10.87, 19.90, another 57.00 on just one bill??? After I called in almost every month and make payments~just not in time for them to get fee happy. Being poor is not a crime. But to TXU - being poor is a way for them to get rich. ”
“ I love that my lights are free after 8 ”
“ I've been loyal customer to TXU for more than 4 decades. They're trying to kick us off of our plan (SureStart). They say it's been discontinued. However, they cannot or won't tell me what mo-to-mo index plans they have. Their TOSA says they sell'em but no one in Exec Ofc can answer question. We don't won't a term or variable rate plan. We only want to pay for electricity that we actually use mo-to-mo. We don't have internet. I'm at the library w/unsecured wifi. I've been trying to get help from Exec Ofc since 10-18. They're not offering any solutions to help. I've opened e-mail acct at library (that I don't want) to file complaint w/Exec Ofc. I cannot respond to any e-mails sent. I've really no time to go to library everyday. Have left multiple phone msgs to Exec Ofc. VERY, VERY DISAPPOINTED w/lack of response, communication by phone & consideration for a long time customer!!!! ”
“ I called in a couple of days after service to verify the rewards Ill be recieving. They told me there was no tracking number or any verification Ill be getting. I called again a couple of days and months later to verify. They said the same thing. I just called in today apperantly talking to the rewards center and they actually sent me an email concerning the rewards. Lets see if I have to call back again concerning this issue. Only this call today did they tell me to submit and process my claim. Pull up the calls for my accounts since its being recorded for quality purposes and clarify to me what happened during those previous calls. ”
“ I left Reliant after not being able to get a plan with a fixed rate. They jacked me up pretty bad in the winter to about .15/kWh. When I called TXU I was sold a 12 month plan at .074/kWh. I was told if I didn't use at least 800kwh I would have to pay an additional $9.95 a month. I had recently moved down from RI and thought this was odd. Up there you get your rate and pay. Less you use, less you pay. They actually encourage being "green". Not penalize you for it. Fast forward to today. I receive my TXU bill and I used 200kwh less than I did last month but my bill is $20 more. I called and was told I am "not receiving my $30 credit for using more than 800kwh". I was never told I would be penalized $30 a month. Only $9.95. Out of an $84 bill, $30 of that is from not using enough kWh. This is insane and should be investigated by PUC as predatory. The 3 more months of this contract should be annuled due to breach of contract. I will never recommend TXU to anyone. ”
“ I switched from Reliant to TXU and my first bill was 178.00, I just got my second bill and it is 350.00. I am so upset NEVER did I ever get this kind of outrageous bill from Reliant. The most I would pay with Reliant was 220.00. I definitely regret ever making the switch. I should have stayed where I was. ”
“ I have been with TXU for several years. My house is only 1400sf and the average billing has always been $90-$120. This winter it QUADRUPLED!! When I called they said it was because we've had a hard winter. Ok, it was cold. But it wasn't an ice age. So the winter passed and I paid the quadrupled fees for 3 months. Then i turned all the heating off and NO a/c turned on for 2 months. The bills were the same. I tried talking to customer service but you just get the runaround. There is only one person in this house and most weekends I'm not even here.There is no possible way that much electricity is being used. My neighbor's house is over twice the size of mine and they pay about $40 more than I. I'm tired of being fleeced. Green Mountain here I come!! ”
“ I moved out of state and left my family in the apartment, they couldn't pay because the customer service wanted to get my personal information from each one of them. The service got disconnected and when they tried to switch, the company put a hold on the apartment so that means, no other providers can service the place. They are also too expensive, I paid an average of 500 per month for only 3 people who rarely stay home ”
“ I would not give any single star to this energy. I switched my energy plan to txu and it has really bad service.... They make you fool.... They cheat with price and credit... I supposed to get some credit if I use certain amount of energy but, they change the billing cycle dates so, they dont have to give you those credit....Cheaters.....I am very very disappointed with the service......I referred few people but, I am going to tell them as well to stop it...... ”
“ After moving to Texas 18 months ago, this whole electricity business was very confusing. We were used to an electric company that charged one rate that was reasonable, no averages to confuse people, etc. While trying to learn on the fly about all these companies to choose from and all the different rates, we settled on TXU for a 6 month trial to see how it worked out. Overall, we were ok with the price during the 6 months, but when it came time to renew, TXU's prices suddenly doubled. After calling their customer service, we got no where, that's the price, take it or leave it basically. So we left, found a better energy company, but low and behold, TXU kept coming back to us wanting to renew and they offered all these great rates, but we grow weary of companies that play that game, just offer us your best rate right now, bottom line and TXU failed to do that. ”
“ I live in a two bedroom duplex. I wash and dry one to two loads of clothes per week. I don't have a T.V., radio or computer. February through March has had weather comfortable enough for me not to run my heat or AC. During the day I'm sleeping not using lights and at night I work. The only thing constantly using energy in my home is the fridge and Wi-Fi box. However, none of these factors prevented me from receiving a $152 energy bill. After my contract is up I will. ”
“ Where to start with TXU? I was told they were good and a great company by a couple of coworkers after thinking my previous company raised my bill months before. I talked with an agent and decided okay. Lets do this. I work all day and have nights to myself so what better than free nights and weekends? How wrong I was! For one person who isnt home from seven in the morning to eight in the evening my first bill came in at 400 dollars! I was outraged and thought there had to be a mistake. They explained cold months can do that. And my heater was the cause as well as my water heater.So I took their words and changed. I cut everything off one hundred percent. To my utter surprise my second bill came out nearly just as high! For ONE person!!!This time my bill was lower for my third month but still catching up on 800 dollars worth of electric bills (by the way they charge you delivery for electric!) I asked for an extension since i do still have other bills to keep up with, and this month only a remaining balance of 200. They told me the 194 that I put onto the account for this month was not good enough to have an extension of four days until I get paid to clear the account completely. You must ask for the extension as you pay or you have to make another payment and this time it was 80 dollars to leave a balance of 120 until then. As I explained I put 194 on my bill already of the near four hundred that they charged me and blamed cold weather. I tell you now stay clear of them. They will rob you blind and dont care if you do have to sit in the cold because if you run your heat during their free hours they manage to slide it onto the time you didnt use it. Find someone else as my last company did not have these hidden fees such as delivery of electric and did not charge me 400 a month when I was using more wattage with them than TXU ”
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