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If you are 1 day late they send you a notice and bill your account $14.88 plus fees.
Also, they will charge you 25.00 for not using auto pay, but failed to tell me that. ”
“ I locked in on a rate with YEP Energy in August, 2021 for a 3 year term. When I received my first bill, there were a lot of fees that increased my bill amounts which also included a variable rate increase they did not include in my contract rates. I started a complaint in the BBB about their fees to hold them accountable for the extra fees and variable rates. This is where they took a couple of lines out of my BBB complaints and used that against me to reduce my contract length from 3 years to 1 year as they saw fit. I did not notice the expiration dates until 2 months before the end of my first year of service with them was complete and noticed the renewal notices (for twice the amount I originally locked in at). Upon investigation, I realized that they changed my contracted term without my approval.Upon my discovery of the reduced contract length, I began calling and communicating with their customer service which refused to reinstate the original contract term. I filed a complaint with the PUC who investigated the matter and is currently holding them accountable for the 3 year term. I'm still waiting for them to reinstate my original contract term. Be careful with this company. You might think you are getting a good rate, but they lack understanding with their customers, and they will bully you once they have you in their contract. They do demonstrate good customer service to resolve misunderstandings and may even drive you to challenge them in court or with the Public Utility Commission. ”
“ I signed a 3 year plan with them, and on the first bill they charged me higher than my contracted amount. I continued to battle them on the charging issues and finally accepted the issue, but after that complaint my expiration date changed from a 36 month contract to a 12 month contract. My rate was locked low, so I had no intention of breaking the extra term length. However, they stated that my complaint was reason to lower the contract length when it had nothing to do with the term of the contract at all. Now I am battling them to get them to respect my contract term length. ”
“ Once my 1 year contract was up my rate jumped from 5 cents per Kwhr to 27.8 cents per Kwhr with no notice of the increase. They increased the rate by over 400% and when I inquired about it, they cited an increase in fuel prices. I know fuel prices have gone up, but not 400%. ”
“ Cancelled my plan (had nothing to do with their service), expected the same sham treatment I got from other suppliers. To my delight, they were very professional, cancelled exactly when I asked and didn't slam me with a ridiculous rate for another 1-2 months like the others did! If I ever go back to another supplier, it will definitely be them! ”
“ I've used YEP Energy for years. Their rates started out a competitive prices. You just can't allow your contract to expire. They DOUBLE if not TRIPLE the cost per KW if no contract signed even for lecacy customers. To receive a bill for approx. $665 for ONE month, 2 person, 2500 sq ft. household is INSANE! Yes they did call to remind me of the expiring contract but I was in hospital and not paying attention to messages. But you would think as a long-time customer they would have worked with me. I paid it and paid it timely via auto-pay BUT you bet I have cancelled their service and will NEVER return hopefully. I'm glad I have a choice in electric providers. This was an assault! Don't put yourself in the position I was in. Rated Customer Service low because when you call (which rarely did), their reps are all monotone, not cheerful, you feel like you're a bother to them. Resist paying this kind of money for this type of service, no. Note it wasn't the nice person I last spoke to when I got this bill which I just knew had to be a mistake. If it were here on the phone in prior years when called, they would have rec'd a 5. YEP you should have a much lower Temporary rate for customers who are legacy but contract expires and they haven't yet reached out. Could be legit reasons WHY. Your loss and apparently I lost for a month but lesson learned. I sent at least a dozen referrals to you. Contacted ALL of them and shared this experience. Trust you will lose more with this type of unwarranted treatment of your good customers. ”
“ I have been with YEP for more than 8 8 years. Rates are much better my former company Reliant. My highest bill was less than 60% of my previous company's highest bill. Renewals are a snap. Never had any complaint. No surprise fees. I've been recommending YEP to friends and family. Surprised to read about the negative experience of some posters. Mine has been positive all the way. I use direct pay through my CC. ”
“ Had a horrible experience right after signing up for electricity through YEP. 1 week after signing up, we came home to no electricity due to erroneous move out order. Out of power the entire weekend. Mistakes happen, but the customer service was horrible when I called the next week and argued with me that I owed connection fee still due to they tried to contact us to confirm details on our fraudulent appearing account prior to shutting off energy, but it was a non-working number and then that we just didnt pick up. This is not true. So frustrated. Very unreasonable people at this company. ”
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Price gouging- BEWARE
0 Stars
Correspondence fee: $9.95
Payment Processing fee: $15.15 (New charge 09/2019 bill)
Also, somehow my bill went up by $150.00 this month to $331. There are only two people in the house and we are gone all day since school has started. I do not know how the bill could go up by this much in a month. ”
“ I had to obtain service for 3 months which caused higher pricing. However, not only did they gouge with higher per kWh rates but added fees (a $10 monthly fee, $4.22 payment fee) plus added taxes & regulatory fees common to other sources. ”
“ As more and more companies come into the Texas market, it is nice to know that YEP is based in Houston and they do not charge you for calling customer service, as many other providers do. I have been with YEP for years and renewing is my easiest task each year. ”
“ As many other reviewers have mentioned, YEP Energy advertises low rates per kwH. However, they bill you for administrative fees that amount to more than the electric bill, and then they "claim" there is a gigantic termination fee, and that they will report you to the credit bureau if you don't pay them everything they "claim" you owe them. Also, as others mentioned, they draft your bank account before they send you the bill, and it is almost impossible to decipher what they are charging you for. ”
“ Yes, auto-pay is an option, but if you don't choose it, you get charged a percentage of the bill. Since I HATE auto-pay, I decided to change companies. Lo and behold, a $9.95 undescribed charge on the last billing. Decided to forget about it and be glad we're gone! ”
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YEP Energy is a SCAM. They have a ton of hidden fees that they don't tell you about. There is no way to escalate complaints, and they will add fees for you calling to complain! I told them their fees were unacceptable since I did not agree to them, so they disconnected my service, and sent me 2 (not 1) bills for disconnection fees; one for the current month, and one of for the next month. Then, I got an additional bill for electric service for 3 months. I called to dispute those bills (since I was already with another provider during those periods), and they said that they could not remove those charges!!!!
How has this company not been shut-down by the state? ”
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Prices are fine,although we receive tempting offers to switch all the time, we hadn't had any issues and didn't want to deal with the hassle of switching. Until today.
Today,on a Monday morning at 7 am when I was about to make my coffee and get ready for work, our power was shut off. We checked the account online, and same as every month, the payment had been successfully charged to the credit card and nothing was past due. When we called,they had our account listed as past due, and the lady said we couldn't talk to someone about it until 830 because that's when they officially "open."
Caled back at 830 (awesome, we're both now late for work and sweating our butts off), the lady told us it was just a "system error" and it would be back on "shortly." No apology or offer to compensate for the extreme inconvenience and time missed from work due to a major error on their part.
Prices not the best out there, customer service is bad, system is obviously glitchy. Unreliable service. We're switching to another service today. ”
“ I hate this company!!!!! They are thieves! No customer loyalty! Charge you extra to pay your own bill, or give them your banking information and have their system draft you within a few of your bill being created. If by mail you'll never know the amount drafted and their cheap online services are rarely running as properly. Spoke to 2 or 3 different agents and they are rude and complete idiots. I have received an agent named reine and been lucky to have had him twice now that company needs more of him or he needs a new company. Request to speak to him any time you call!!! I renewed do to his time to explain things clearly, proper communication. Won't be renewing twice though. In overall not a good energy company and there is better out there for your buck. Happy Shopping! ”
“ Horrible customer service, over billed amounts, and by far the worst provider I have dealt with in all my life. Made an agreement with them to pay $59 (that was not owed to them), paid the amount 2 days early and they disconnected my service. My bill actually reflected a credit. I will definitely end my contract with the prompto. You get what you pay for. ”
“ I have been a customer for 10 months. Finally had enough of the billing. Spent 2 hours on phone with them to stop sending fraudulent "Notice of Termination". They told me the notices went out every month because I have a solar panel and they did not know. I said PGE and I could have given you that info at any time. Even after getting info, they said they could not fix their system. I guess only a class action lawsuit may be able for them to get off there butts and stop harrassing paying customers. Oh well, at least I can cancel contract free of any further fees. Look around for better service, many good ones out there. ”
“ Very deceptive and lots of hidden costs. Customer service never helps you with issues and refuses to escalate. ”
“ I've had YEP for about four years. Except for the fact that they terminated their 1/2 cent discount for credit card paying, they've been very good. Good rates, too. ”
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