“ I had YEP energy for a couple of years and for the most part everything seemed to be OK. Their plans and pricing was competitive. The account was for a property that I was trying to sell so my usage was very low. I noticed that my bill jumped one month and when I went to investigate I found that they hit me with a disconnect/reconnect fee. When I called to discuss why that was I was told that they had every right to charge me that fee if I did not pay within 26 days of the invoice date. Keep in mind this has never been an issue before. When I paid the fee and decided to move on they re-issued another disconnect/reconnect fee for a 7 day period. These guys are crooks. Do yourself a favor and find another company. They will do everything within their power to inflate your bill with charges that are not warranted. ”
“ Reading through all the reviews on different companies, you find a lot of negative, so I felt some positive was in order here. I have been with YEP for 4 Years, and I'm on my 2nd renewal. They have good rates (always competitive), acceptable customer service, no fee surprises, and they don't require constant bill monitoring if you use eBill. I talk to them every 2 tears and I'm set. No problems here. ”
“ I've been with YEP now for 3 years running and about to have to renew again. I like to do 100% renewable energy plans (and yes I know that's a relative term, but the more people that get on board the more/better it gets, and we all have to start somewhere so it's worth the extra cent or two per kwh to me to start) and they have typically had one of the best renewable for 12 mo auto pay plans out there if not THE best. I've always been able to see my usage and billing info online (I prefer paperless) and never had ANY issues. I put 5 stars for customer service because the only contact I've had with them is when I renew each year and they typically offer me a better rate than their going plan because I'm an existing customer. I don't get marketing calls or other material emailed to me. It's almost out of site out of mind except for the monthly email I get letting me know my bill is ready to view (autopay). ”
“ We've had YEP for about a year as they had the cheapest fixed rate contracts, for our area for our kwh, many do not realize that most companies charge MORE per KWH if you use less than 1000 per month, we average at 500, we're only switching because our contract ends in Oct and I've discovered most the major companies start offering lower rates in the fall... ”
“ When you first sign up with YEP, you can get a great deal - but once it's time to renew your contract, they'll roll you over onto a month to month. Be sure to compare their renewal offer with the going rate that other providers are charging, as they were a little more expensive than others and it saved me a couple hundred by switching away from them with a 6 month lock in elsewhere. Also, you cannot update your payment information online, you have to call into their customer support. Their customer support isn't friendly, but they will update your information and I never had a billing issue. I see no reason not to use them, so long as they give you a competitive rate and you pay your bill on time, every time. ”
“ IN LESS YOU ARE WILLING TO GIVE THEM YOUR BANK ACCOUNT NUMBER AND ROUTING NUMBER SO THEY CAN BILL YOU AT WILL THEY CHARGE YOU TO PAY YOUR BILL. LAST MONTH MY BILL WAS APPROX $106 AND THEY CHARGED BE $16 TO PAY THEM. I CALLED THEIR CUSTOMER SERVICE AND THEY COULD CARE LESS. SO THEY CHARGE YOU MONEY TO GIVE THEM MONEY. CANT WAIT TILL MY TERM IS UP WITH THEM. ”
“ They came to my door telling me that if i signed up with them there wouldnt be any extra fees and it would help lower my bill. Come to find out they just ADDED more charges to my bill and are now trying to collect this money from me. I did not CONSENT to any of it, your rep misinformed me to get me to sign up for your services and i DO NOT WANT THEM AND YOURE NOT GETTING YOUR MONEY. I heard from the vine that there is a lawsuit against your company,services,and employees. I WILL BE contacting any lawyers nessecary if you try to send me to collections for any money you are NOT rightfully entitled too! ”
“ I've been with this company for a few years. My contract expired and they made half-hearted attempts to "inform" me to lock in a good rate. Not true. They raised my rate to astronomical prices. I spoke with someone else in the industry who was confounded by the rate they charged me. An attempt to fix it yielded in a "supervisor" who refused to escalate the issue further. They are willing to lose a customer and get bad reviews on the internet over $178. Not very smart, YEP. ”
“
Avoid now, be glad later:
1) deceptive prices, a lot of hidden fees
2) horrible customer service
3) will try to bill you extra amounts when you cancel even though not under contract ”
“ Yep has been o good quality REP in this past year, and I would recommend their services. ”
“ I've had YEP now for a year, and it has been very easy to navigate the website, change payment options etc. They give a discount for allowing them to debit your bank or credit card. So far no issues, but really don't like giving them the access to my acount. ”
“
I've had a few issues with talking to customer service and WAS about resigning my term WITH them! The CSA's answers were ambiguous and not helpful at all. I've been searching for a new provider with a decent GREEN plan (gotta do my part for my beloved Texas!) but I'm getting frustrated and will probably just resign with YEP.
I don't dislike them but I don't LOVE them either......I guess I'm not that savvy when I get bombarded with all the fine print!
PS: What promotions???? ”
“ I have had this electric provider for 8 years. Never had a problem with them at all. No billing mistakes, rate is .054 & I am quite pleased with my experience overall. ”
“
They charge 3.50 for printed correspondence fee, This is if they have to send out any notices to you. Then there is a 13.40 if you are not setup on auto pay. This correspondence fee is charged on every bill, when we called they said yes that fee is on every bill. we asked so we have to pay to know what our bill is? They said yes. Then they have people who speak broken English call you, they wont give you 24hr extension unless you pay half the bill.
Keep an eye out for www.yepenergysucks.com ”
“ It is almost impossible to get customer service. It's really aggravating when they require you to contact them personally to change credit cards but make it almost impossible to reach them via the phone. They don't respond to emails. It's awful. ”
“ I've been a customer of Yep's for 5 years with a perfect record of on time payment. I saw that my electric bill was due (via an email alert), but the bill NEVER arrived. I missed making the payment. Four days after the bill was due, I recieved a mailing from them stating: DISCONNECTION NOTICE. Really?? This is how they treat customers??? I called the office to ask for a copy of my bill, and the customer service rep sheepishly admitted that maybe that using 'disconnect' wasn't the best tactic. Now that I've gotten my next month bill I see a $3.50 printed correspondence fee for the pleasure of having them actually send me a bill. WOW. This company is hard core. Know what you're getting into when you sign up. I didn't...and I'm leaving when my contract is up.... ”
“ I was a customer for 4 years, they had a change of management of accounts so now if you are 2 days late they will turn off your power. Why would anyone give them their business!!!!!!!! ”
“ I have had this comapny for several years, but I just got ripped off. I had a zero balance and requested termination due to home being in foreclosure. My final ends up being 3 times the highest bill. I want to be fair and pay for what was used but this is not right. They have a lot of hidden charges. This a company that I would never consider. ”
“ I have been using this company for over six years and have never once had a problem. I have automatic bill pay, and get a discount for authorizing it. I have steady, reliable electric service and the payment transactions each month are flawless. I haven't checked in a long time, but I believe that the rate is low, because I run my almost 2,000 sq ft house for $70 in the winter to $200 in the summer. The other reviews are scary reading, but I have no reason to believe that I am not getting my money's worth, and with never a hassle. I like it that they do not waste our money on advertising or corporate giving, thus keeping rates low. I would (and do!) recommend this company to my friends. ”
“ I have used several providers since the beginning of Deregulation in Texas, this company has always been just as competitive and unlike many other companies, they actually breakdown the Energy and Transmission charges. To some it may seem like a "hidden fee" but other companies just bundle it all up, I like that I can see the two seperate charges. Once I was charged a $7.95 "monthly service fee" for usage less than 1,000 kwh, because my billing dates were not a full month, their customer service representative was happy to waive that fee. Our contract is expiring soon and we will be signing up again, hopefully for a longer term as we have been extremely pleased. ”
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