“ I was originally with Epcot which provided awesome service and now the company transferred to YEP which is a horrible company. My bill was due on 11th and now my electricity is off....two days later for crying out loud. That is ridiculous. I tried paying my bill today by check because my bag was stolen and they told me they cant accept a check only a card... I indicated all of my payments were ALWAYS on time. This is the very first time this has happened and the the rep says, "Well we want to make sure we get the money... A check is not guaranteed." How insulting is that. Now I'm currently in the process of withdrawing funds to give to someone so they could make a payment on my behalf. Reliant Energy here I come. ”
“ This company is very dishonest. It goes under a few names, YEP, Texpo, etc. That should be a warning right there. However, they ripped us off by charging extra fees and their customer service is the very worse. Their people are the rudest and most heartless people. Don't use them under any circumstance. We learned the hard way. ”
“ I agree with all the negative reviews. I suffered far too long with this cut-rate, poor excuse of an electric company. I somehow overlooked one payment in four years, and I receive not a friendly reminder, but a letter threatening a small claims lawsuit! Then on top of that, the next invoice charges a "printed corresponedence fee" for the pleasure of receiving the collection letter. One insult too many. ”
“ Refuse to meet Epcot billing as promissed.Will let PUC settle it. ”
“ DO NOT SIGN UP WITH THIS COMPANY. THEY HAVE TERRIBLE CUSTOMER SERVICE. I DID NOT HAVE A SINGLE ISSUE WITH ERCOT AND AS SOON AS THEY BECAME YEP - THE SERVICE IS BAD, THE BILLING IS INCORRECT IN THEIR FAVOR, AND THEY HAVE FEES THEY CAN'T EXPLAIN IN THE BILL. THEY WRONGLY BILLED ME FOR A LATE FEE, SAID THEY WOULD CREDIT IT AND MAGICALLY THE SAME AMOUNT SHOWED UP AS "BALANCE FORWARD" IN MY NEXT BILL. WHEN TALKING TO CUSTOMER SERVICE (AGAIN) TO GET IT CORRECTED, THE FIRST ONE PUT ME ON HOLD FOR 12 MINUTES, THE SECOND ONE HAD A "I COULD CARE LESS" ATTITUDE AND WOULD NOT GIVE ME HIS LAST NAME, AND THE SUPERVISER ALSO DOES NOT GIVE OUT HIS LAST NAME, TELLING ME HE ISN'T REQUIRED TO DO SO. THAT SHOULD TELL YOU SOMETHING - MANAGEMENT THAT DOESN'T WANT THEIR CUSTOMERS TO BE ABLE TO CONTACT THEM DIRECTLY. I CAN NOT WAIT UNTIL MY CONTRACT WITH ERCOT EXPIRES SO I CAN SWITCH TO A BETTER PROVIDER THAT CARES ABOUT ITS CUSTOMERS. ”
“ I switched to YEP because they offered 100% wind and their advertised price per kwh was excellent. Every month I get an added $75 fee for transmitting energy on top of the advertised kwh. My monthly bill from my previous provider was only about $100 per month. Every month YEP charges me about $90 for electricity and $75 for fees -- almost double the rate of my previous provider. ”
“ I've been a happy customer for over 3 years; used to have TXU for a very long time and even when they keep offering me $300 to switch back to them I will never do, my bills are always reasonable and fair and as long as they keep business the way they do, I will stay with them for as long as as Live :) Thanks Yep Texas!!! You rock! ”
“ I received my first bill after only 9 days of service. I used 600+ kwh in those 9 days, but because it didn't meet the minimum threshold of usage I was charged a &7.95 service fee. That's 2000+ kwh per month! When I called I asked about the $7.95 charge, and the rep immediately said she could remove it as it was only a partial month. They do this to everyone, and if you don't call they rip you off! I'm considering filing complaints with the PUC and Attorney General. She wasn't very friendly, either. ”
“ We switched from Txu about 3 years ago to Yep, and I have never been happier! The service is great(if we ever have problems- only had 1 issue in the beginning) and great prices! We have moved twice, and kept Yep! Love them! ”
“ We heard YEP had very low rates so called and customer service was aloof and may have not been telling the truth. Their PDF file online showed a different amount per kwh than what the customer rep stated. I asked why the rate on the PDF file was much higher and the reps said they were unclear about what I was looking at (again, this is a PDF file on their website by the plan!). I feel like there may be some unfair practice going on, if the PDF file has incorrect prices then wouldn't they update the file??? I'm now scared to enroll with them. ”
“ Awaken this morning at 7AM to the home alarm going off due to a power outage. Wondering why the electricity is off I pull up my account to find that the Bill was PAID on the 17th last month. The new bill was Due on the 2nd, which is a Saturday. Today is the 4th, Monday morning. Customer Service will open at 8:30 AM, call back then. When I reach customer service I find it has been shut off for non payment. "Due on the 2nd means due on the 2nd mam, not the 4th." Pay the bill and it should be on sometime within the next 24 hours. June in Texas is not the time of the year to have this happen. Guess they realize since they have you bound in a contract they can treat you like crap for 12 months. I would not recommend this company, due to this practice. No matter how good you are things sometimes things come up or get overlooked. ”
“
I use YEP back in 2008 - 2010 and I loved them, told all my friends about them.
However, Because I had never had any bills in my name I did have to pay a crazy high deposited $400 but got almost all of that back when I moved out of their serves area. I was told I left in good standing and that if I came back to them then they would wave any deposited. I called them today and was hung up on ( after waiting a few mins, someone pick up the line and then hung up on me.) I called back and the rep was rude and short when I was asking questions. After talking with her, I thought I better check the reviews and sure enough that's what most people were saying. I will not be choosing YEP this time around
”
“ This is my first experience w/ electricity in Texas. I feel like I'm getting ripped off by this company. Every month my bill increases to the point where now Im paying double what anyone else in my building is paying for the same size apartment. When I inquired they said it was because I wouldnt sign a contract w them and they could charge me whatever they wanted until I did so. I can't sign a contract bc I am very likely to move at any point. I like the simplicity of other states where everyone pays the same company and same rate..Plus the staff at YEP is rude and unhelpful. ”
“ First of all if you have an account you do not have 30 days to pay your bills, i always pay the morgage 2 weeks early (so mid month) and all the bills and the begining, so at the begining of the month i would not have the current invoice it would show up shortly after and you only have about 15 days to pay your outstanding balance, i have a perfect credit rating and always pay everything off, so i was 8 days past due with a outstanding balance of 39 dollars, i have been with this company for 4 years, i never had a issue until recently, they have just changed the way in which they treat there customers, SO BE WARNED STAY AWAY NOW, they have changed for the worst. ”
“ Been with them nearly 2 years, with three different meters/esiid's, all at the same time. I have never had a problem with them, and when I contact them, I always have received great service. Their rates aren't quite as low as some others, but after reading about all of the changes in extra charges after you sign up with most of the other companies, I'm staying with YEP. ”
“ These guys have the best customer service. After I called with what i thought was an error on my bill, they talked with me and explained the TDSP fees. I never knew. Anyway, Johnny was kind enough to take me through it. thanks for the low rate and the respect. ”
“
Wow. Where to start with this unethical company?
FEES
My wife and I signed up for a plan with no monthly fees. YEP charged
us anyway.
ONLINE PAYMENT
When I pay my bills online, every single payment takes 1 day to get
credited. YEP takes 5 business days, or a full week! And YEP is so bad
about sending bills out late, sometimes by the time you get the bill in
the mail, it's already too late to pay it on time.
CUSTOMER SERVICE
But how do they resolve issues after a mistake? I called and talked to a
representative to resolve our erroneous charges, and was told they
would be taken care of. So I paid our bill (minus the fees).
Not only did they not remove the bad fees. On a nice 100 degree day in
July, two hours after my wife got home from the hospital, they cut off
our power.
My call to customer service after this was not pleasant. A man named
Daniel explained why their screw up was our problem, not theirs.
You've got plenty of choices. There's no reason ANYONE should pick
YEP! ”
“ after years with txu, and being ripped off on charges, I switched to YEP. I am glad I did! No problems, excellent rates. ”
“ I have been with YEP for two years, and experienced zero serious problems. The only thing I was a slight bit unhappy with was the first time my contract was about to expire, I was not notified, or sent any offers to renew. I phoned and got an offer that was better than what I was paying so I renewed on the phone. Super rate! ”
“ They refuse to answer basic questions through email. ”
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