“
I used Yep in 2008-2009 and thought they were great. But their prices
were higher when I needed a new contract, so I switched. ”
“ We have had YEP Energy for over two years. One of out bills got lost in the mail. When they sent the late notice we called customer service and paid with a check over the phone. Two days later someone was writing checks on the account we paid by phone. We canceled that account and have not have had any problems with other accounts. Just stating the facts. ”
“
YEP Energy is a horrible company. Do not select them for service and
avoid at all costs.
I don't care if they offer you 1 or 2 cents/kwh less than others, DO NOT
TAKE THE BAIT!
They are horrible to cancel with and then they will continue to bill you
until someone else takes over your old service. I was stuck with some
extra months of billing after my contract ended and I contacted them to
cancel. They will then threaten you with a mark on your credit and a
collection agency even if you have evidence that you are correct.
DO NOT USE YEP!!!!! ”
“ Customer service at YEP is HORRIBLE!! They talk over you, don't let you speak, don't listen, and alway try to convince you that you are at fault. This is an absolutely horrible company. ”
“ We love this service, it is cheap with no problems ”
“ told on 12/29 elec would be on no later than. mon 01/03. said paying extra for priority. its now 01 /04 and still not on.terrible service. ”
“ I started using this company 10/1/09. My first bill, 600 s/ft apt, was $350 dollars. I asked them to recheck the meter and they told me that they would but if there was nothing wrong on their end then they would charge me a fee of approximately $70 for a service charge, so I declined them to come out. In the middle of my contract, I get an extra $175 disconnection fee because someone had supposedly switched my electricity. YEP did nothing to confirm it. No phone call or email. Towards the end of my contract I told them that I would move out 10/25/10. On the 25th I realized I needed till the end of the month Oct. 31, and called them and told them that exact thing. In the middle of Dec I get another bill saying I still owe and if I don't pay they will turn off my service. When I called to complain I got a rude guy that kept telling me that he was sorry I felt that way and that there was no one above him that I could talk to. Needless to say I'm not paying for service in Nov and Dec. ”
“ If anyone is trying to switch electricity, DO NOT use YEP Energy. Customer service reps are idiots and deserve to rot for letting my 60 year old mom sit in the dark with no electricity and wait for their phone call that never came. Reliant also sucks for putting a move out order on my account when i was just trying to switch providers.When i called to get my electricity turned on the next day, YEP has the nerve to try to charge me a fee to get a priority order to turn on my power which should have been done the previous day. They then smugly say they can waive the charge as if they are doing me a favor. Not to mention they will give me no reimbursement for the spoiled food and wasted time. ”
“ They operate under several names including Texpo Power, Texpo Power & Light, YEP, Southwest Power & Light, and who knows what else. Their customer service leaves a lot to be desired. In this day and age where you can get cheap rates and service from nearly anywhere, they're butt heads. Their billing system is retarded. I called to ask that they move the date a couple of days to accommodate when my pay check hits so that they'd stop costing me $35 over draft fees. They actually tried to hit my checking account 7x in 3 days - really racking up the fees with my bank and you HAVE to pay on line to get the best rate. It's taken multiple complaints to the PUC and BBB and it's still not fixed yet! ”
“ When I switched to Yep my electric bill sky rocketed. What I didn't know was that the had a distribution charge also, which was never mentioned to me. It was costing an average of $200 a month. I would never recommend them to anyone. I think they are the most awful place I have ever used. I am so glad to be rid of them now. ”
“
I'm working out of town and my wife is paying the bills. She didn't get/lost this month's bill and the power is cut off. We changed our home phone number so didn't get calls from them.
OK -- our fault, but when my wife called to see what happened, customer service wouldn't let her ask questions. She had to tell the service person to stop talking and listen. She had difficulty getting her to update our phone number.
I would only reccomend this company to people I didn't like. ”
“
I've had YEP energy for a little over a year. I
haven't had any problems with them and I
especially like the fact that online bill pay
is so easy. The only thing I wonder about is
that when I signed up for their contract, I
signed up for 10 or 11 cents per kwh, but every
time I get my bill it says my avg price was 12
or more per kwh. I don't know if that's a
common thing among all providers. This was the
first time I had ever had to choose my own
electricity company, so I'm not sure about the
tiny details. ”
“ My 3 experiences with YEP customer service over 3 years were all negative, never any relief from an apparent overcharge or suggestion of another approach to resolve a problem. ”
“ Their tech supports were newbies and the services were just amazing bad. ”
“ On the application for YEP energy, it didn't specify that there was a "delivery" charge equal to the amount of energy used. When I called about that, the rep said "All companies do that!". NO THEY DON'T! Other companies that offer under $.10 KWH do not charge an additonal delivery surcharge. ”
“
I am normally a super laid back person but the customer service at this place takes the cake for the all time worst experience.
I paid my bill within the time of the due date and called the company to inform them that I used my online bill pay to pay the payment and gave them the transaction# and check# Can you believe they were still going to disconnect my electric? I am a single mother with out a job since May of 2009 and I have a special needs child that needs breathing treatments and we need electricity. They said they had heard this sad story before and wouldn't make an exception in my case. The odd thing was I had already made the payment and it had already cleared my bank, I wasn't sure what they didn't get about that.
Anyhow I am stuck in my contract until Jan of 2011, and they will charge 175.00 to get of the contract.I hope I get a job so I can pay this and say goodbye to this Rotten company.
I hope this helps anyone that is thinking about going with this company. ”
“ I signed on for YEP and wasn't told there was a $7.50 per month fee. I also wasn't told they Oncor would be charging a separate fee for their service. I have excellent credit and was charged a $390 deposit and it took over a month to get it back after several phone calls and e-mails. I'm changing as soon as my contract is up. ”
“ I have been with these folks for a couple of years. No problems. I always pay my bill, but in March, I was on a cruise and the bill must have came the day I left. I was 3 days late paying the bill, and they sent a nasty letter threatening to sue me, send my account to a collection agency, etc etc. I understand them trying to get their money. But this is borderline psychotic. I just switched to another company. Hopefully if I am ever late, they won't threaten me like YEP did. Seems kind of stupid to be so mean to your best customers if they are only a few days late after years of history never having been late. ”
“ Only complaint is the tedious payment screen. Does not save any previous infor so must monthly type ALL info regarding my account. ”
“ I signed up for YEP's 100% renewable energy plan and they charge me a monthly fee of $7.95 for using less than 1000 kwh per month. Therefore, YEPs "Green" Earth Plan actually penalizes me for wanting to conserve energy!! What a joke. ”
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