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Costumer rep, Francine,
Very helpful, made it easy to renew,

I never take the time to submit a review, specially a lengthy one, but I must write about this experience. I called UGI to make a payment and figure out why my bill was so high in such little time, the person who answered me was very dry and dismissive. They told me what was on the account in the surface but did not take the time to give me a complete answer. The next day I realized my gas was shut off, I don't understand why the person I spoke to was not able to tell me that. Anyway, I called again and spoke to J. I'll just leave the name out because there is no need to highlight the bad, only the good. I called to tell them I had cancelled with the supplier (STAY AWAY from them) She wasn't helpful either, I wanted to know why the bill was high and what was the commodity rate, she wasn't able to provide with that. She said "it's in the billing statements". I said thanks and hung up, I was so upset I started googling other companies to get gas from, of course that wasn't an option in my area. I was just so displeased with the customer service. I had to get my service restored so I called again today, and I am so grateful ROSLYN picked up the call. I won't go into further detail but she was so understanding, she was able to answer all of my questions, went over my account in detail, fixed errors that were in the account, and just overall was a blessing which is why I'm writing this review.
People like her are the ones who make a difference in your company.
"Whatever you do, work at it with all your heart, as working for the Lord, not for humans" Col 3:23. Roslynn, thank you !

My Bill was the highest its ever been, this might start off sounding like a bad review.
I called for assistance for help paying it. the team was able to look at a budget and split my bill over 6 months. which give me a lot of peace. im a teacher and im off for the summer. with one income for a few months im grateful they were able to help us.

Promptly paid my early termination fees AND gave me much better rates! Everyone I spoke to was very helpful.

contacted clean sky for pricing. Jolene was very helpful, polite, experienced and pleasant. would highly recommend this company for their pricing and service.

Kelli Jefferson has went above and beyond to help get my service restored after It was mistaken disconnected when bill was already paid. Kellli Jefferson went out her way to call and check on my Family and I. She also applied a credit towards my next bill. We need more workers like Ms. Kelli, she was very compassionate and had a warm spirit. Kiddos to you Kelli Jefferson.

Jennifer was very courteous and professional. She addressed and solved my problem completely

Been with this company for 3 years. They are great, I do not know
why everyone doesn't give them 5 stars.