Compare the Best Electricity Rates and Suppliers in Altoona

Price was right. I made an error a selected wrong plan. Called right away and my mistake was corrected and I signed up for the right plan. Customer service is SERVICE !

Very smooth process, courteous representative

I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time.
John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them.

John N. was very helpful in assisting with my rebate.

Our bill dropped considerbly, despite the holiday lights and baking.

I couldn't respond to your request because you asked way before I got my new bill. With my old electric server my bill was over $500. Now this month my bill was $355, a big change. It should be even lower, but with Bidenomics and everything going up anyways, I don't know if I can cut my usage or if it's this incredible inflation. Time will tell.

A Penelec line crew recently replaced a street light in our yard. The crew was incredibly helpful, courteous and friendly. Their work was flawless. As they had to enter the north end of our property they made a couple of small ruts. They informed us they would have those repaired. The next morning Afton Landscaping showed up and treated our lawn as if they were addressing a golf course. Very impressive. This is the third time since moving here that Penelecs response has been wonderful.

These guys were so respectful and went above and beyond to communicate what they were trimming and why. Raynaldo put us at ease when trimming our old tree in the front yard