4 Choice Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for 4 Choice Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

28th

25th

24th

25th

24th

20th

Quick Links

Reviews by Star

Recent Good Review from Mark and Emily

Great Customer Service

Not sure what the rest of the reviews are about. I've spoken with Samantha for a few months now regarding a few issues with my agreement. Another company had called, said they were Choice, not true. So my plan with the actual Choice Energy was canceled. Samantha call to make sure I was aware, and spoke with me about ways to avoid that.
The rate isn't the lowest, but they went the extra mile with me on several occasions in the 6months
i have been involved.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark And Emily from Lebanon, PA on November 11th, 2019

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great Customer Service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark And Emily from Lebanon, PA on November 11th, 2019

Most Recent 1 Star Reviews

22 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Constant calling

Multiple calls a night after 5pm. Told them to remove my number. They said you don't want your discount? I tell them we don't have Choice Energy. They tell us we do. I hang up. Proceeds to call us again

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Annoyedcouchpotato from Natrona Heights, PA on July 10th, 2024

Cheating

Yes, this is service kind of cheating company because I never ever I receive my bill like a huge like that since I transferred to this 4choice energycoming very very high bill I recommend no one go for it. Ill be with them like two months and this is company is sucks.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ashraf from Harleysville, PA on February 12th, 2024

BEWARE

Despite my repeated requests for them to stop calling me, they continue to harass me with daily phone solicitations.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim from Philadelphia, PA on September 22nd, 2022

SCAM COMPANY - DO NOT USE

This company should be reported for ethics violations. They called and lied to me saying I had them as a provider and were simply looking to see if I wanted to "renew" with them. That was their first lie. Then, they said they would be putting me at a "fixed variable rate" which isn't even a real thing if you think about it. I told the snake oil salesman that he was offering a variable rate and then he denied it and then asked for me to agree to a series of items on a recorded line which was different than what he was saying. I didn't answer the questions the way he wanted so he lied to me again and then played them back. Deceptive sales call. Would love for them to play the recorded call in court to expose their fraudulent conduct. Will be challenging their cancellation fee in court.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mike from Moscow, PA on June 27th, 2022

Fraudulent business practices

A Choice rep, Dorathea, phoned me on Feb. 17, 2022 and insisted (I specifically asked more than once) that Choice Energy was my current energy supplier, and that I was paying well more than I needed because my previous contract had expired. I wasn't able to log into my MetEd account to confirm because, although I hadn't attempted to log in previously, I was not-so-coincidentally locked out of the account for failed login attempts that I hadn't made. However, because she had my account numbers, rates, previous bill amounts, etc., I took Dorathea at her word that she represented my supplier at that time. I obviously shouldn't have bought into it.During our call, she assured me that I could cancel at no cost at any time within 30 days, and that if I had any issues at all, I could call Dorathea back on her direct line and she'd take care of it. She must have repeated that line about 10 times. Turns out her "direct line" was actually the main customer service line, and Dorathea was nowhere to be found. What's more is that the 30-day cancellation doesn't exist AT ALL. Instead, I was told today that the policy is 3 days (which makes no sense since it takes weeks for it to affect your bill), and I'm now on the hook for an est. $240 early cancellation fees.This is the most unethical experience I've ever had, and I am simply appalled at the misrepresentation and blatant lies. This is just despicable.What's more is the "discount rate" Dorathea was selling me (1000HWH for $107 per month) was actually well above the rates my actual supplier (AEP, as it turned out) was providing us before this fraud occurred.Also, I doublechecked and my profile settings within my electric company (MetEd/First Energy) indicate that I did not give permission for my phone number or usage data to be released to any third parties.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jessi G. from Milford, PA on March 11th, 2022

Scam

I didn't even know I had this company. they only bill you once every 2 months so the bill is really high. I got charged for overages. I don't even know what plan I was on. I canceled and now have to pay a cancellation fee which will be on my next bill so that bill will be overly outrageous. NEVER use this company, they rip people off. Beware!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anonymous from Dover, PA on November 17th, 2021

RIP OFF!

This provider slammed my wife into thinking we were getting a good rate, when they were only offering the good rate for 30 days. After that, the rate turned out to be almost double of what they were originally offering. Just switched today. Glad to be rid of them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ed A from Philadelphia, PA on November 9th, 2021

Stop calling me

I don't remember if I used them in the past, but they call at least 3 times per day from different numbers. I've told them to remove me from their list and stop calling. Their rates aren't the lowest. How do I report them??

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— RH from Bensalem, PA on July 19th, 2021

Hang Up Immediately

Sales Rep for 4 Choice Energy is a fast talking, dishonest, scam artist who preys on hard working people. When I told the guy I wanted to stick with Penelec he insisted that I had been enrolled in 4 Choice for 2 years and that he just wanted to renew my service. I contacted customer service and spoke with Pam. I told her that I never signed anything for 4 Choice Energy to change me over and I wanted her to play the recording where I told the salesman that I wanted to stick with my default carrier. She told me that they just save the very end of the phone call and the company does not need a signature verification to to change the customer over to 4 Choice Energy. I had to relocate 4 months into the contract and got slammed with a $200 cancellation fee.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kah from Pleasantville, PA on May 9th, 2021

Literally crooks

These people will do anything to get ahold of your information and enroll you without consent. Quite a few places refer to it as "Slamming". They charge astronomical rates and try to rope you in. Literally awful lowlifes.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Unit10 from Hydetown, PA on April 13th, 2021

Honest

If you want to pay more for electricity, this is the place to go.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ralph from Milroy, PA on March 10th, 2021

Scam

My elderly mother ended up paying double her normal elec bill. be aware. these people prey on the elderly

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Not Happy from Milroy, PA on February 24th, 2021

They harass you

I changed from Choice to a different company due to lower rates, and they call me at least once a week - at work - to try to get me to switch back. I have asked them repeatedly to stop calling, and they won't. I don't care if they offer 0% rates, I will NEVER return to them. They are like a bad ex who you will have to deal with for the rest of your life!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stop The Harassment from Erie, PA on January 6th, 2021

Buyer Beware of Choice Energy

Nate M. from Choice Energy consistently called our house asking us to switch to Choice Energy as our supplier and over the first 3 months it has cost us more than $270 dollars more than if we stayed with the PP&L default pricing. Their fixed monthly charge of $116.90 has us paying between 2 and 5 cents more per kilowatt for our energy. They locked us into a 24 month contract and we will now have to pay a $10 per month cancelation fee. Think twice (and/or just don't do it) before switching to this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Moe from Honesdale, PA on October 28th, 2020

Buyer Beware

We dealt with a salesperson over the phone named Nate M. who enrolled her/us in a block rate plan that is going to cost us more than $0.02 (2 cents) per kilowatt a month over the default PPL rate. He had access/info to our PPL through discussions so not sure how ethically he could lead us into a contract where we would be paying over average over $700 a year more. We average over 3000 KW usage a month so that is going to cost us more than $60 a month. He put us on a 24 month plan and the cancelation policy is $10 per month for the remaining months on the contract. We are about 3 months into the contract and will be calling them next week to cancel and pay the cancelation fee. I will update this review and/or revise ratings (e.g. customer service) if appropriate after speaking with them when their offices (in Des Moines, Iowa) open on Monday at 9:00 central time.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Moe from Honesdale, PA on October 24th, 2020

Harrassing Calls

I receive at lease 10 - 20 calls per week on my work phone. They either hang up when I answer, or start with a pitch that I need to renew my information with them. I don't use them. I ask to be taken off their call list - they say they don't have one and hang up. This should be illegal.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Fed Up from Fairview, PA on October 22nd, 2020

Worse company!!!

Horrible company..do not use!! They call me all times of the day using different numbers ..Ive complained and they still call..what kind of company uses unknown numbers..customer service is horrible..when you tell them to stop calling they hang up on you ..

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kathy from Punxsutawney, PA on September 21st, 2020

4 Choice Energy is a scam

They double charge for electricity usage and charge lots of cancellation fees (over$200). Please do not switch to this company and let them to steal or rob your money.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— PreviousCustomerOf4ChoiceEnergy from Downingtown, PA on September 1st, 2020

Increased bill.

My bill has increased $20. a month since going with them. Sorry i listened to them. Now stuck for one year.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Randy Weller from Carbondale, PA on May 25th, 2019

Unetgjcal pra tices

Once again after this,company was told NOT to call my elderly Mother they called again..this,Company us one of the most u ethical Company's I have EVER encountered. BEWARE..they are theives...by calling your num er and tgey ask u your name reups you for the companies services to generate your electric. They were charging my 89 year old Mother 12 per kilowatt hrs. I reported them to the BBB... BEWARE...UNETHICAL

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— One Unhappy Custimers,daughter from Southampton, PA on August 6th, 2018

Preying on the Elderly

This Company's practice are so low. They call your home n give u a recording and they trip you supply company with them. They did this to my elderly Mother who didn't understand what she was answering and the signed her up for 2 years at an astronomical rate if .122104 per leg. The going rate is .6 to .7 They are now going to charge her 240 to cancel an agreement she has no idea ahe was getting into. Preying on the Elderly is pathetic..I would watch out signing up for this UNETHICAL COMPANY AND THEIR UNETHICAL way of getting business and trying to keep it....blundly luring people into their comoany...

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Oneunhappy Customer from Southampton, PA on June 27th, 2018

Worst ever

Tricked my elderly mother with mental illness into one of their "plans" and when we tired to cancel a few weeks later once she got her bill it took them 4 days and several phone calls for them to call back and the representative was VERY rude and wants to charge her over $200 to cancel!!! I am looking into reporting them for deceptive business practice . DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!