APG&E Customer Reviews (February 2025 Update)

Updated: February 2025

The best review categories for APG&E are the order experience, with an average of 2.0 stars, and their billing & account management system, with an average of 2.0 stars.

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PA Energy Ratings's Silver Tier providers are tremendous Pennsylvania electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Recent Good Review from Conni

Excellent!!!!

Excellent!!! Price is 2/3 lower. Highly recommend!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Conni from East Stroudsburg, PA on March 16th, 2024

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

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Account Management
Likely to recommend

Excellent!!!!

Excellent!!! Price is 2/3 lower. Highly recommend!

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— Conni from East Stroudsburg, PA on March 16th, 2024

More than I expected

Ease in switching and very smooth

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Account Management
Likely to recommend

— Gary From Sunbury from Sunbury, PA on May 28th, 2023

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

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Account Management
Likely to recommend

Easy to switch too.

It was easy to review energy suppliers and very easy to switch. A no brainier. I just wish that energy prices were lower than they are.

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Likely to recommend

— Kim from East Earl, PA on July 29th, 2023

Good decision

The switch was easy, my first month bill was $20 lower than previous bill, I'm glad I made the switch.

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Likely to recommend

— Patty from Punxsutawney, PA on June 14th, 2023

Most Recent 1 Star Reviews

30 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Spam callers

I've been called several times by this company trying to get me to switch, even though my number is on the "do not call" registry. They have been asked several times to stop calling. Much like scammers, they hide the numbers that they call from.

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Likely to recommend

— Probably Like Ambit from Brackney, PA on August 23rd, 2024

Annoying Salespeople

This company will not stop calling me. Yesterday I was on an important phone call and they called THREE times consecutively from a local phone number, I was afraid it was an emergency so I ended my call to answer theirs...and was extremely annoyed. I will never do business with them.

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Likely to recommend

— Annoyed from Martinsburg, PA on July 30th, 2024

WORST COMPANY EVER! Still on the phone trying to fix issue-two months

APG&E is the worst company EVER! I'm still on the phone trying to get my credit for $1700- they completely overcharged me- and they will NOT get back to you with a response. BE AWARE! don't contract with them. It's just better to contract with PPL. APG&E has been charging a lot more than what PPL has to offer. They keep giving excuses saying my contract is not on file- FOR TWO MONTHS! while I get charged for $1700 per month for electric bill.

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Likely to recommend

— REALLY ANGRY CONSUMER from Weatherly, PA on March 18th, 2024

HORRIBLE! NEVER CONTRACT WITH THEM!!

I've been being over charged by APG&E, they have some how lost the contract we renewed. I've spoke with the sales person I renewed the contract with, I've spoken to the manager, to 3 other people for over a month. Nothing has happened. They have not sent me even a confirmation email of the credit I am supposed to be receiving. They keep giving excuses saying that PPL takes a long time while I keep getting charged over $1000 for electricity bill. DO NOT CONTRACT with them!

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Likely to recommend

— Vivian from Weatherly, PA on March 13th, 2024

Scum

Sent NOTHING to renew or change, upped the rate and hit us with a huge bill! I've spent days calling and get no one to pick up a phone! After looking at their reviews I see...NOTHING BUT A SCUM COMPANY! I should of looked first!!! Lesson learned!

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Likely to recommend

— SCUM from Bangor, PA on January 16th, 2024

BEWARE OF THESE SCAMMERS

Ap electric will more than double your rate as soon as the promotional period expires with no notice. My electric went from under $300 to almost $1,000 in one month.

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Likely to recommend

— COMSUMER BEWARE from Doylestown, PA on January 9th, 2024

Buyer Beware!!!

They will almost triple your rate automatically if you don't cancel before the contract expires!!!

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Likely to recommend

— Buyer Beware!!! from Doylestown, PA on November 27th, 2023

Scam

As soon as the 3 month contract expires, AP charges you double the rate on the next bill.

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Likely to recommend

— Duped By AP Gas & Electric from Doylestown, PA on September 16th, 2023

Deceptive, harassing, phone calls

Obtained the account number by illicit means. We are listed as private and specified we do not want electric power solicitation by phone. They repeatedly called, didn't speak to me but reached my 94 yr old mother and with that they fraudulently notified PECO that she asked for a power company switch. She is not even authorized but they confused her and went ahead with the deception.

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Likely to recommend

— Toothfish from Philadelphia, PA on May 26th, 2023

Fuck APG&E

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— Fuck APG&E from Philadelphia, PA on May 22nd, 2023

THE ABSOLUTE WORST COMPANY EVER!!!!!

This company hounded me over and over. I hung up and cursed at them to stop calling but they continued. Don't ever trust these people!!!!

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Likely to recommend

— Jason from Harrisburg, PA on January 13th, 2023

RIPOFF!

Stay away! they are thieves!
went to change the plan and the rate was the same, but without knowledge they jacked the rate up 4 times as high! now my budget with ppl has doubled!
Do not use this company!

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Likely to recommend

— Dan E from Olyphant, PA on May 2nd, 2022

Don't Let Your Contract Expire, They DOUBLED My Price

They never contacted me about my fixed price contract expiring. Then, they doubled my price as a current customer. I checked on line the same day I received my bill and to new customers, The price was half of what they charged me. Just Just received my final invoice, STILL DOUBLE STAY AWAY

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Likely to recommend

— Gary from Center Valley, PA on February 9th, 2022

BEWARE! Blatant Fraud!

Signed on with APG&E for a fixed rate. Received no notice that my contract was coming up due. Received a $900 electric bill in one months' time because my rate went out the roof with them. Called to see if any adjustment could be made or get a new rate and was told "I can put in a request, but i will let you know the answer is going to be no." Didn't offer a new rate, and the request was denied as promised. Asked them to confirm my current rate, they said "We cannot confirm the rate you have now because we don't know what it will be yet." Just horrible. Please PLEASE do not ever sign up with this company.

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Likely to recommend

— Disgruntled Customer from Schnecksville, PA on February 2nd, 2022

Terrible problem resolution

7 calls I have made SO FAR beginning on December 7th, 2021. Per THEIR agreement, I was to get a notification by US Mail, both 60 day and 30 days prior to expiration of my agreement. I never received anything. (I did get 4 emails telling me how to be more efficient, but nothing contract related). My normal $170.00 bill became $419.37, so obviously there is an issue..,

The first time I called, the CSR was unable to help as they couldn't connect with the records of my account (?!?) She suggested I go online and try to access them myself. I did that, and they were not available to me either. I called back again and spoke with a different agent who opened "ticket" with the "back office" to try to rectify the situation. I was told someone would get back to me in a "1 or 2 day...7 at the most". I waited and never got a call, I called again and spoke to another CSR (Raphael) , who told me the ticket was "Still open and no one had made a decision on what to do next". I called again a week later and spoke to another CSR (Alberto), who said the ticket was "Still open, but that he personally will call me back before 7:00 PM." That was 12-23-2021. No one ever called. I called again today 12-28-2021 and spoke with yet another CSR (Angelo) who said there was a credit posted to my account in the amount of $52.32. (?? Seriously!) He opened another ticket and told me someone will review my account and call me when a decision (?) is made.

MY ADVICE: STAY AS FAR AWAY FROM THESE PEOPLE AS POSSIBLE. From looking at other reviews, these folks are masters of bait and switch. Don't fall for it.

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Likely to recommend

— Lucian S. from Girard, PA on December 28th, 2021

I'm so angry right now. They tripled the price after contract expired!

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Likely to recommend

— Dan from Bellefonte, PA on December 8th, 2021

Bait and Switch Experts

APGandE got me to use them by offering a low introductory rate, but as soon as the introductory term expired they increased my cost of electricity by almost 2 and a half times. My bill went from 6.8 cents per KWH to 15.9 cents per KWH. They didn't even have the decency to give me any advance notice of the impending rate hike.

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Likely to recommend

— Igot RippedOff from Mount Joy, PA on October 26th, 2021

APG&E Scam

As a majority of other reviewers state, APG&E triples or more than triples your rate after the introductory rate ends. I expected maybe 2-3 cents higher than standard rate, not over double the standard rate. They are clearly putting money in their pocket and taking advantage of customers.

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Likely to recommend

— Stay Away From APG&E from Wilkes Barre, PA on October 7th, 2021

Avoid. If the promotion falls you will go into a unreasonable rate

15.9 cents a kw after promotion fell. Ridiculous 3 times the rate of some suppliers. Predatory

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Likely to recommend

— Predatory from Lancaster, PA on October 1st, 2021

Make sure you end exactly at the end of the introductory rate. Rates will double!!!

I ended about 15 days after my introductory rate, not even a full month and thank god I did that because they went from .056 rate to a .159 rate. Completely Absurd. Maybe people would actually stick with this company and they'd make money if they charged a going rate. I'll gladly change my review if you pay me back.

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Likely to recommend

— Worst Company from Greensburg, PA on September 30th, 2021

Do not fall for their rates!

I signed up and apparently although my contract ended 15 months ago, they continued as my service provider because the fine print states I had to call and cancel despite my contract ending. This allowed them to bill me their increased rate for over a year until I noticed my electric bill go up after my set monthly payment expired. Their rate was more than double everyone else and refused to refund or rectify the situation! Avoid them at all costs....

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Likely to recommend

— Sam from Conestoga, PA on September 22nd, 2021

Don't fall for their introductory rate,

I switched to APG&E and got a decent rate. once that rate was guaranteed it doubled and all of the savings I got were wiped out once the rate doubled. Dont fall for the introductory rate, unless you watch it monthly.

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Likely to recommend

— Jeff from Pittsburgh, PA on August 6th, 2021

Huge increase

Rate was triple after promotional period. And took the max amount of time to get billing switched. Stay away from this supplier.

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Likely to recommend

— Mike from Dillsburg, PA on July 27th, 2021

Unethical price practices

I signed up with APG&E as my electric supplier, choosing a 3-month term with a fixed rate. I figured the price would increase when the 3 months were up, but I procrastinated on going back to shop for a new contract. I was shocked to find that they jacked up the rate to 3 times the PECO price! There is no reason for that large of an increase other than they are taking advantage of people.

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Likely to recommend

— Eric from Green Lane, PA on June 14th, 2021

Customer Service lied about terms of contract

My first contract with APG&E was fine, I got a really low rate and had no problems, but when my term was up I called customer service and asked what new contracts were available to renew my service with them. The agent told me a price that was ok (not good), but promised a $25 credit after my 1st month. I asked if there was a cancellation fee if I wanted to end my contract and he said NO. I signed up and when they sent me the contract in the mail 3 weeks later, there was a $150 cancellation fee! I had 3 days to cancel without a penalty (using the early termination required by law). When I called customer service and asked to cancel my contract THEY HUNG UP ON ME! I called back, and once again as soon as I said that I wanted to cancel, the agent hung up again! I was able to eventually cancel my contract after faxing and mailing my request. Stay far away from this company!

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Likely to recommend

— Tina G. from Nanty Glo, PA on September 12th, 2020

They will triple your rate!

Keep a sharp eye on your contract end date, they triple your rate as soon as your contract ends. Any other provider I have used raises the rates at the end but by a few cents not 300%. Avoid this company.

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Likely to recommend

— Matt from Manchester, PA on December 27th, 2019

Awful Company

Beware! Company has predatory Variable Rate pricing when a contract price expires. Variable Rate pricing is 2X to 3X the contact rate prices, and they will begin billing you at this rate the day your contract expires.

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Likely to recommend

— PA Customer from Allentown, PA on December 10th, 2018

Terrifying

A salesperson came to my house. When I told him I wasn't interested he just continued his sales pitch. I asked him to leave. He continued but started getting really mean. I told him to get off my property and never return. He started yelling and cursing at me, calling me names and saying that he will keep coming back every f*ing day and there's nothing I can do about it.

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Likely to recommend

— Dangerous Scam from Mcadoo, PA on September 4th, 2018

Know when you need to shop again

They will charge you triple the price after contract will expire, make sure you know when you need to shop again! Better go with another offer, you will regret dealing with them.

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Likely to recommend

— Burebista from Reading, PA on July 2nd, 2018

This is a scam.

Some really unprofessional looking guy came to our door and was really pushy while asking about our electric bill. My boyfriend is the one in charge of handling it so he was the one talking to the guy. The guy had some city accent I had difficulty understanding but it sounded as if he was telling my boyfriend something to the effect of our electric supplier was changing something and my boyfriend needed to sign something and make a call.

This whole ordeal was screaming, "SCAM," to me and I outright asked if it was a scam after reading reviews for APG&E online. The guy insisted it wasn't, which is a load of crap. Unfortunately my boyfriend allowed the guy to leave with the paper he signed so now we're just trying to fix things. One of the papers the guy left said we had 3 business days to cancel the transaction. My boyfriend called the number immediately after the guy left to cancel it once I was able to convince him it was indeed a scam. So hopefully that will help resolve this quickly.

A word to the wise...don't sign anything for pretty much anyone who randomly comes to your door unless it's the mail person asking you to sign for a package.