Cirro Energy Customer Reviews (February 2025 Update)

Updated: February 2025

The best review categories for Cirro Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from D.Tucker

Best Rate

I've been with them for a year and just signed up for a second year best rates around. My bill has never been lower.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— D.Tucker from Philadelphia, PA on April 22nd, 2020

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Best Rate

I've been with them for a year and just signed up for a second year best rates around. My bill has never been lower.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— D.Tucker from Philadelphia, PA on April 22nd, 2020

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great Company

After my twelve months were up rates had dropped for our area, and instead of just switching after having done my homework, I called them and attempted to negotiate a reasonable fixed rate to stay w/them another year. They were great.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Renew W/them from Mc Elhattan, PA on April 3rd, 2020

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They Are Much Improved

Had a bad start w/their independent vetting agency on sign up, and they are aware, however if your a responsible payer (no excuses for not watching your finances) they have been great to both my neighbor and myself. They came through on a difficult circumstance where my neighbor was scammed by Smart Energy, while she was a contracted Cirro customer, and they came through w/flying colors. She is still w/Cirro now.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Great Company If Your $Responsible from Mc Elhattan, PA on May 19th, 2019

Ordering experience was a nightmare

It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner and when the call u they don't let a message.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dkc from Mc Elhattan, PA on June 20th, 2018

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ridiculous Customer Service

Beware of giving them your business, because if anything goes wrong they will NOT provide you with any support to fix it. I used Cirro as a residential supplier a few years ago, then switched to another company after my contract expired and I found a better deal elsewhere. I had no issues with them during that time. However, since then I have been receiving periodic emails notifying me that a business account I have absolutely no connection to, but supposedly registered with them in my name, will be switched to an insanely expensive variable rate contract. Despite multiple attempts to contact their support team about fixing this mistake on their part, they only respond with a message of thanks for being a loyal customer and have made ZERO effort to fix this problem. They will not even tell me when or how this account was registered IN MY NAME because I cannot provide proof of address for a location I have never been associated with.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ryan from Columbia, PA on June 20th, 2023

Thanks for taking the time to leave us a review, Ryan. We're sorry that you had an unsatisfactory experience with our customer service team. If you would like for us to look into this issue further, please contact us at feedback@cirroenergy.com with your account #, REF #1682 and additional information.

— Cirro Energy

Sneaky company

I signed up for their plan and they raised the rates every month until it was DOUBLE what I would have paid with just my standard power suppler. I dropped them as soon as I saw how they were taking advantage of me. Buyer beware.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Larz from Gordonville, PA on April 21st, 2022

Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at feedback@cirroenergy.com with your account #, REF #1677 and additional information.

— Cirro Energy

They switched my plan to a variable rate and it went up twice of the other providers.

They should have told me my rate change

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gary V from Malvern, PA on February 15th, 2022

Hi Gary. We appreciate you taking the time to leave a review. We are happy to go over usage with you. Please email us at feedback@cirroenergy.com with your account #, REF #1670 and additional information.

— Cirro Energy