Green Mountain Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Green Mountain Energy are their plans and pricing, with an average of 2.3 stars, and the order experience, with an average of 2.3 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from ,

Jim galbreath

Switch from verde to green mountain, major price reduction

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— , from Butler, PA on August 14th, 2023

Hi Jim Galbreath. We're so happy that you're enjoying your experience with Green Mountain Energy! Thank you for taking the time to share your feedback with others.

— Green Mountain Energy

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jim galbreath

Switch from verde to green mountain, major price reduction

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— , from Butler, PA on August 14th, 2023

Hi Jim Galbreath. We're so happy that you're enjoying your experience with Green Mountain Energy! Thank you for taking the time to share your feedback with others.

— Green Mountain Energy

Most Recent 1 Star Reviews

7 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Same price as the electric company

Never heard of these people just appeared on my electric bill. Couple of weeks ago got notification from theses guys here about switching and do I know about this I said no and why would I give up the plan that I had to pay 250.00 with other supplier deactivate fee and there screw up. And I got to pay. No I will not recommend this company. Had to call the company to have them remove and would not refund 250 deactivate fee from another supplier or even give me a better price.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rob from Mechanicsburg, PA on February 14th, 2024

Hi Rob. Thank you for your feedback. We would like to speak with you and see if we can help. Please contact us at Feedback@GreenMountain.com with your account #, REF #1793 and additional information.

— Green Mountain Energy

Switched service providers but they continued charging

We switched providers after Green Mountain notified us of a rate hike. They called and left a message saying they were cancelling our service, which is what we wanted. Two months later we're still getting billed with their service. When we called, they said they called to let us know, but we needed to call to confirm that we didn't want them anymore. Now we have a nearly $450 gas bill because their rates are so high and they didn't cancel when we requested it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lia Wilson from Lansdowne, PA on February 13th, 2024

Hi Lia. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1792 and additional information so that we can make sure to address your concerns.

— Green Mountain Energy

Will Rip you off

CAUTION: this company makes it money scamming you. They are sneaky. My contact ran up with them and they will only "send" you two letters which I never received, not certified mail or anything. From there they will raise the prices TRIPPLE the average cost and then you will never hear from them again. This went on for over a year till I caught the price increase. DO NOT USE

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Clint from Apollo, PA on February 26th, 2021

We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1840 and additional information.

— Green Mountain Energy

Scam

I never sign up for a contract with this company so how the hell are they on my dlc power company bill and at that their charging me more than my regular power company and to top it all of we call them 2 time to tell them to stop billing us and they did not listen so I recorded the last conversation so nun I can take it to my lawyer and sue them for all the money they stole off me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Don from Georgetown, PA on January 28th, 2021

Hi Don. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1835 and additional information so that we can make sure to address your concerns.

— Green Mountain Energy

Theives

This place is a complete joke! They are the biggest theives I know! Constantly having to pay them twice for the same transaction and that's
how they make more money, they get away with it every month there is a issue! The customer service is so trashy! Not one person that works there is polite at all! I wouldn't recommend this place to anyone ever! My overall rating is a 0!!!!! BBB here I come, definitely filing a complaint against them!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Erica from 05733 on October 11th, 2019

Hi Erica. Thanks for bringing this issue to our attention. Please email us at Feedback@GreenMountain.com with your account #, REF #1809 and additional information if you would like for us to review your usage.

— Green Mountain Energy

Scam

Increase prices and make it hard to leave.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Scam from Pittsburgh, PA on September 11th, 2019

We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1812 and additional information.

— Green Mountain Energy

Lies! Do not use Green Mountain Energy.

Was roped in by Ira Josephs. He was very miss leading about Green Mountain Energy!

The billing says it all.

March 0.067, April 0.087, May 0.113, June 0.146, July 0.167 PER KWH!!!

My bill went up by hundreds of dollars with no warning. Pecos rate was around $0.068 per kwh. Crazy they get away with stuff like this.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ian from Havertown, PA on September 6th, 2018

Hi Ian, we are sorry to hear about your negative experience. Will you please send your account number to Feedback@GreenMountain.com so we may look into this for you? Thanks!

— Green Mountain Energy