IGS Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for IGS Energy are their plans and pricing, with an average of 1.1 stars, and the order experience, with an average of 1.1 stars.

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Recent Good Review from Elizabeth stephenson

Territory manager James basilone

I am very pleased with James basilone as my territory manager he came and introduced himself . I really like Igs as my supplier they are the best and work hard for there customers

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Elizabeth Stephenson from Monroeville, PA on March 9th, 2020

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Territory manager James basilone

I am very pleased with James basilone as my territory manager he came and introduced himself . I really like Igs as my supplier they are the best and work hard for there customers

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Elizabeth Stephenson from Monroeville, PA on March 9th, 2020

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

We pay more monthly for our utility bill (PECO and IGS)

Unfortunately, we pay $50- $90 more a month than previously before installing the solar panels. We installed the solar panels over a year ago under the pretense that they would save us money, but they have increased our total monthly payment. We regret this purchase and would not recommend it to others. We feel good about using solar energy and the installation was free, but we pay a lot more on a monthly basis. We hope our monthly fee will become less over time. If you're looking to save money on your monthly utility bill, this will not happen.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ken from Harleysville, PA on February 14th, 2021

Most Recent 1 Star Reviews

19 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Caveat Emptor

Horrible! First of all I only wanted my natural gas to be handled by igs. I was '
Muscled' Into having
My electric switched even after I explained to the man that I would be charged $150 cancelation fee from my current supplier. Well quess what?!?! I was. So, I switched back to Clean SKY energy at a LOWER rate than igs. Well now I get a bill for $99.00 from igs for early termination even though it had only been a week. Now I get daily calls from THEM saying an unauthorized change has been made to my account . Well, if THEY would just simply listen to ONE of the FOUR voice mails that I left, this could stop affecting me as it is very annoying! The number is the account managers private number and for some reason he feels that my calls are not important . This company is...(I am a lady and can not describe or gripe about my true feelings about igs as they may be offensive towards most of the readers). People, just be careful or simply just avoid igs all together.

Plans & Pricing
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Likely to recommend

— Lucille Burns from Mckeesport, PA on September 10th, 2024

Bloodsucking Company Taking Advantage of the Elderly

My elderly father signed up for IGS Energy as an energy distribution company a year before he passed away. Shortly after he passed, we got telephone calls and mail correspondence asking for him to renew for an additional year. I informed the company that he was deceased and we would be changing the electric utility into my Mother's name. I never got around to changing it. A few months later, I saw some paperwork on my Mom's table. The IGS Energy folks came to my Mother's house and had her sign to not only keep IGS Energy for her electric, but added her gas utility as well. I asked her if she explained that her name wasn't on the utilities and that my Dad had passed away. She said the IGS Energy person was pushy and didn't care. I called the next day and talked to the supervisor of the person who came to the house. I explained that she was in no state to make decisions about utility suppliers and I was the power of attorney. The man told me I could cancel at any time with no cancelation fees. The first few months, the rate was fine, but after a few months, the rates were sky high. I called to cancel, they told me that I had to wait until the contract was up in June, 2024 (8 months longer) or pay a cancelation fee. I waited until this month, June, 2024 and called back to cancel. I was told that I could cancel, but they needed to talk to my Dad. I explained that he was deceased. They told me to send in a copy of the death certificate and my power of attorney to customerservice@IGSEnergy.com, since his name was still on the utility bills. I asked what would happen if an elderly person was asked to do these things and didn't have either the capability or the access to scan and upload documents. The customer service representative replied that in that case, as long as the utility accounts were active, IGS Energy would be their distribution supplier forever. I cancelled my Dad's utility accounts the same day. I should have done it earlier, but I didn't want the hassle. Overall, I guess it was my fault, but IGS Energy is only out to make money by any means necessary.

Plans & Pricing
Order Experience
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Likely to recommend

— Heather McCafferty from Verona, PA on June 10th, 2024

Dont be scammed

Listened to the solar pitch, signed to get more info and fortunately stopped before the soft credit check. I had an appointment scheduled to continue the process and had to cancel for a minor emergency. Received the rudest and most unhinged text diatribe from the salesman that it made me uneasy. Would he have sent it to a man? Im betting a hard NO. These people are predatory and relentless, dont even open the door.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— KM from York, PA on May 29th, 2024

Scam, stay away

I worked for these guys for a while. Stay far away. If youre really desperate for a cheaper utility bill, then just go on papowerswitch.com and sign up for the cheapest *fixed* rate (which is never igs). Its very hard to cancel with igs without having to pay a fee or a higher utility rate.

Plans & Pricing
Order Experience
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Likely to recommend

— John from Scranton, PA on April 9th, 2024

Switch and bait

IGS came to my door and talked me into signing up, didn't tell me there was an early cancel fee. We'll by the time I got my paper work I noticed the early cancel fee two weeks after I agreed to sign up. Not only that but I did the bundle with gas and they're price was twice as much. The representative told me my gas and electric would drop by 20 percent. Not the case

Plans & Pricing
Order Experience
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Likely to recommend

— Jim A. from Lake City, PA on April 2nd, 2024

Fraud

This company is conducting fraudulent business. After six months of not paying attention to my bill, I decided to take a look and saw that I had a new supplier, IGS Energy who was charging me significantly more than my previous supplier. I called them, and to my surprise, they claimed that my wife signed a contract when a sales representative came to our door. The problem is that my wife never did, and I'm locked into a 3 year contract with an early termination fee of $199.00 for both my electric and my gas. I have asked for a copy of the contract which was supposed to be emailed to me and I am still waiting for that contract. It's absurd to think that a sales representative can come to your home, claimed to have gotten a signature to switch suppliers and now I'm bonded by this ridiculous contract. I bare some responsibility for not checking my bill monthly, but the nerve of this company to switch my supplier without my actual permission is devious and outright criminal. Their account department is claiming that I waited too long to contact them so they can only waive one of the two termination fees. At this point, its probably worth keeping the contract, but I'll cut my losses so I won't have to deal with this company. They informed me that the sales representative, Jason is no longer with the company, but only God knows how many others he would have scammed to gain his commission.

Plans & Pricing
Order Experience
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Likely to recommend

— Warren S from Easton, PA on January 5th, 2024

Worst plans immature communication process and Customer Service

IGS is a very poor choice for many reasons. After being a long standing customer for 5 yrs I have experienced that they still dont have proper customer service available.Specifically when you cancel an account with them they dont even send an email. Their simple answer is that they dont have a system that will send a cancellation email. Personally I would not recommend IGS after being with their home warranty plan for 5 yrs and electric and gas bundle for 3 yrs.

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Likely to recommend

— V from Camp Hill, PA on December 6th, 2023

Scam - High pressure sales tactics

Hope others don't fall for this poor quality business. They should not be listed as an option for their unethical business practices.
Back to back phone calls, voicemail and email.
follow up call 2 weeks later, makes it sound like he is my current electricity supplier (he is not) and i need to update my contract before it gets changed to a variable rate. He was angry that I wouldn't drop everything and sign-up immediately. "it only takes 30 seconds and 2 clicks".

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Likely to recommend

— Disappointed_consumer from Allentown, PA on May 26th, 2023

Crooks

I entered a 36-month agreement with a fixed rate with Dominion on Jan 27, 2020. The contract took effect on Jan 28. IGS bought Dominion in mid 2022.

They switched the contract's rate on Nov 29, 2022, two months ahead of the expiration, to a rate about 342% of the 36-month rate.

I called them three times explaining the situation and tell them PECO's December meter reading was pushed to Jan 3, 2023. They never called me back or emailed back.

They said they do not have the original contract form Dominion and told me to provide documents to prove my point.

On April 8, I sent them the January 2020 contract, the PECO bill in January 2020 and the PECO bill in December 2022. In that email, I asked them to show me the justification to ended the contract early and provide relevant documents.

For almost two weeks, I did not get any responses from IGS. I then sent three follow-up emails to them telling them I intend to leave a paper trail. Today (April 25), IGS sent me back this:
As previously advised, the billing is correct as it stands with no additional refund needed.

No explanation at all. No proof the contract started in end of November 2019. Just that.

Avoid this company.

Also please advise how can we follow up such as a class lawsuit? This company overcharged me about $135 not including fees and interests. Will the PA utility commission or similar regulatory agency will intervene and stop the abuses of IGS to so many customers (check BBB website on IGS).

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Likely to recommend

— Sidney from Wynnewood, PA on April 25th, 2023

No transparency Scammer

We bought the home and got this contract inherited for igs solar however it is such a shame we can not come out of this contract and no bound to live with this scam solar system

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— ASH from Lincoln University, PA on April 5th, 2023

Filthy sale tactics

In the process of saying they want you to get an appointment with solar and house efficiency evaluation rep, a team of woman and man convincingly say that by looking at my bill, I am paying too much with the current supplier and they can offer a better rate, and that I am paying extra with this supplier, like a hidden charge, we agree on better rate than 11.88, which is 11cents, sign all, they leave, appt for solar gets cancelled, I find out soon enough that actually the rate is 11.99 not 11, I am switching the supplier asap based on not true representation after I talked to them back and forth on that rate, I called repreeentative to tell them they lied, they tell me but you signed everything didnt u see what u signed, I am not arguing with them, a week later I get a call from the same man who came to the house, saying that we are on the recorded line and that I did not fullfil the 9 mo or year contratc and switched so fast, I tell him the reason and I am told I have to pay 99$ cancellation fee. There u go folks thats how they nail you. On a principal basis, I am not staying with the company who lied to me while being in my house no matter how high the cancellation fee, nah this one is a no no in my books ever.

Plans & Pricing
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Likely to recommend

— Jurgita from Stroudsburg, PA on March 20th, 2023

Most structured scam I had ever saw.

Nearly in tears how hard I work to be ripped off by these jerks. Charging me 210% more than peco electric current rate and they act like they look out for the consumer to save .. just unreal and rather sickening how people legally steal from people who ****ing struggle to save. Such a bitter world and these companys should be banned.. they knock on your door, promote huge power savings which last 6 months and then the bait and switch , switch is flipped and they raise your rate to a level thats not even comprehendible to local currant rates. No wonder the world has such aggravated people. They are middle men who simply take part in real companies and benefit from the working consumer.. my words need to go further. Better business bureau is only a part. Contacting Channel 6 news (as i personally know the lead management) and they will support and investigate this situation so others dont work their ass off each day to support a family and be ripped off like this. Its wrong

Plans & Pricing
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Likely to recommend

— Jeff from Oreland, PA on December 21st, 2022

FSHRMN38

They over charge and don't answer there phone, us mail, and there email.

The person who did the sign up work was here at 8pm in the evening I have to take time off from work. He said they had hour around the clock. When the power went out they were the ones to call

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Likely to recommend

— Fshrmn38 from West Chester, PA on November 12th, 2022

Scam artists

They called saying they had been my provider for 5 years,they weren't, and wanted to update my plan,the woman became extremely pushy.I have never used this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Janice from Bensalem, PA on October 2nd, 2022

No saving energy bill after installing solar panel but increasing bills

Terrible experience with IGS solar energy. After installation, my roof was leaking. Called IGS customer service for 3 months without going anywhere. Frustrated enough, I escalated my concerns to escalating team. Finally, they told me I need to pay $200 for removing each solar panel in order to perform roof replacement

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Margaret from Broomall, PA on December 11th, 2021

No saving energy bill after installing solar panel but increasing bills

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Margaret from Broomall, PA on December 11th, 2021

James Basilone Is A Con-Artist. Turn Him Away!

A territory manager named James Basilone stopped by my property. Told me I already had a home warranty and just wanted to see how I was enjoying it. Told him I did not recall paying for anything. He asked to look at my gas bill to see if it was energy efficient, and I figured it was no harm. I did not plan on letting him sell me anything. Little did I know he took the account number from my bill and signed me up for his most expensive plan without my consent or knowledge. I was surprised with a $39.95 charge on my next gas bill. The company was nice in terms of cancelling it and refunding me, and let me know that James was supposed to have me sign and consent which means he forged my consent. Do not let James talk to you.

Plans & Pricing
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Likely to recommend

— Annoyed Citizen from Mckeesport, PA on October 25th, 2021

Price went up 50%!!!

I just noticed on my recent bill that the price being charged went up over 50%. This is a lot. Called and they said I switched in December, which I never approved. Said they acquired Talen energy and that they went out of business as their rates were too low. I tried to discuss a lower rate but was simply told that there will be new rates March 1st. My bill has increased about $60 per month. Seems pretty unethical to me