Inspire Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Inspire Energy are their customer service, with an average of 2.2 stars, and their billing & account management system, with an average of 2.2 stars.

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Recent Good Review from Mike

Disappointed

A customer for 3 years. My latest 12 month contract expired and Inspire sent me an auto renewal contract with a 20% increase. I went to my utility's "shopping page" and I see them advertising a rate that is equivalent to my current rate. The rep explained that this was for new customers only. So, I cancelled and went with a competitor that gave me a rate equivalent to my current one. So....Inspire doesn't want to keep only customers, only attain new ones. It seems like a bad business model to me......

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Likely to recommend

— Mike from Mechanicsburg, PA on January 10th, 2024

Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

Excellent Choice

For the Philadelphia area, there is no doubt in our minds that the clear overwhelming choice for us was Inspire Energy. We've worked with some of the other Elect Co's and Inspire is without a doubt, head and shoulders above them all in every category

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Likely to recommend

— Janice from Philadelphia, PA on September 19th, 2023

Initial signup and Renewing my current agreement was incredibly easy

Initially signing up was only a few clicks. Inspire took care of the rest. No verbal 3rd party authorization questions needed. After my 6 month agreement was up I called to see if I could renew my agreement for a cheaper rate. The customer service rep was very knowledgeable about the questions I had. She was able to give me another 6 month agreement for less than the renewal offer sent to me and the current rate online. My hold time was barely for a pause, the total phone call was less than 3 minutes. So far I am extremely satisfied with Inspire Energy!

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— YM from Perkiomenville, PA on June 5th, 2021

Love the clean energy subscription

Amazing product. No longer have to worry about crazy bills. All sourced from renewables.

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Likely to recommend

— Dave Sciarrino from Philadelphia, PA on August 27th, 2020

Good deal

Don't know why I'm hearing so many issues we love the service just as the sales man explained was not a astronomical savings but what we where told approx. $50 a month $600 for the year with clean energy we sighed up Feb. 2020 I hope these issues are resolved

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Likely to recommend

— Dan Miele from Greensburg, PA on August 13th, 2020

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Thanks Inspire!

So far, so good. Too bad the competitive rates are 6 months at a time, but other than that - Super!
Thanks customer service for a smooth transition from my previous supplier :))

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— A Roman from Harrisburg, PA on February 5th, 2022

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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Disappointed

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— Mike from Mechanicsburg, PA on January 10th, 2024

Extremely predatory and aggresive after canceling

While I had them the price was fine. easy to stay with them, was average or below the area rates for 2 years. When I switched to someone else, the harassment began. I get letters in the mail that look like collection notices until you open them and it is just a sales pitch. I get called 3-4 times a day asking me to sign back up with them.

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— Kelso from Hatfield, PA on November 16th, 2022

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Stay far away from this rip off company

Biggest mistake I ever made,wasn't sold on inspire energy to begin with but very pushy team at giant eagle in sarver pa was enough to put me over the edge,my electric went up almost 40 percent and had to call the pic to cancel

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— Sucker from Cabot, PA on June 7th, 2023

Most Recent 1 Star Reviews

32 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Overcharged Me

When I switched back to my local energy supplier I saved $40 in distribution charges on my first bill. I was being way overcharged by Inspire.

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— C.Eve from Monroeville, PA on February 14th, 2024

Liars and Thieves. Avoid at all costs.

Horrible company. A representative of Inspire knocked on my door and lied to my face, saying that they represented my cities electric company. He also lied and said that my payment would be the same each month. Based on other reviews, this seems to be pretty common. Once I found out what happened and saw that they quickly adjusted the monthly fee they were charging me, I called and canceled my agreement. I thought all was fine until I received a renewal notice in the mail. Turns out, they didn't cancel my account when I asked. They continued charging me for over a year. I've never had a company be so dishonest. Avoid at all costs.

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— Colinj from Philadelphia, PA on January 15th, 2024

Renewal Robbery

Signed up with Inspire on 12 month contract. Upon renewal Inspire wanted to raise my rate, which is understandable, but that were raising it higher then the transport utility would charge.

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— DD from Willow Street, PA on November 28th, 2023

Switched without consent

I learned my MIL's energy suppler was changed to Inspire without her consent last month. Reporting to the PUC. What they're doing is illegal.

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— Duquesne Light Customer from Pittsburgh, PA on June 14th, 2023

This is a Scam

I just had a sales person come to my home and lie about PECO no longer supplying my energy and that Inspire is the company that supplies it now. When asking questions to understand why a person was visiting my home to discuss this, they could not answer. This is incredibly deceptive. These clean energy companies are much more expensive than PECO and you don't get to choose who supplies your energy, even if you do sign up for these companies to be your suppliers.

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— Veronica S from Media, PA on May 13th, 2023

SCAM!! LIES!!!

I was approached by 2 guys telling me they were from MY POWER COMPANY, West Penn Power, going door to door throughout my neighborhood trying to "Fix" the power bills. They CLAIMED that our Power company had been charging us all 3 different prices per KW for the past few months and they were going to be giving refunds along with a fixed rate of .10cent per KW. They knew that I knew nothing about how these bills get calculated and fed off that! They promised a cheaper bill starting with the next cycle and I unfortunately believed their lies! I'm a disabled single mother of 3, my current bill was hard enough to pay, now my new bill has an EXTRA charge, by Inspire for $110!!! These people scam and LIE to people, feeding off the ignorance of those who only look at the bills balance and pay. DON'T LET THEM FOOL YOU!! THEY NEED TO BE SHUT DOWN!!! I WILL be contacting BBB about this and I urge everyone they scammed to do so as well!!

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— Andrea. H. from Herminie, PA on May 11th, 2023

DON'T DO IT!!!! SCAM, SCAM, SCAM, SCAM

Doubled my bill!!!! Don't believe the hype. They will tell you they can knock your bill down to like $35 a month, but that's only one part of the charges. I can't go into all the details here because it would take too long. But don't do it, these are the highest electric bills I have ever had in my life. SCAM, SCAM, SCAM, SCAM, SCAM. My bill was twice the amount as it was before I previously signed up with them. PASS THE WORD AROUND!!! DON'T SIGN U WITH INSPIRE CLEAN ENERGY!!!!

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— Stephanie from Pittsburgh, PA on October 13th, 2022

Inspire energy rip-off

Basically the same thing as everyone else has already said. Got approached in BJ's about having cheap clean energy and a month later got an almost $400 bill when my usage in the past 2 years averaged between $66 to $90 a month. Called the first time and they said they would see what they could do for me about refunding the outrageous amount and never got back to me then 4 days later I get a letter in the mail stating my new rate is over $300 a month. I called back and asked what they were going to do about my almost $400 bill and they pretend that they said that they already said I cannot be refunded then realized by the call log that they did promise that they will look into it for me and just said that they are sorry but that representative was wrong and they have a no refund policy. I asked her how would she feel if she was in my position on a budget and now facing a payment 4 months worth of electricity and she didn't say anything. I asked who will pay the late fees every month since I wouldn't be able to pay all at once she said she is sorry but they can't do anything about it. They basically charged me almost $1 per KW and I'm stuck with the bill. I guess now I'll just have to leave $400 worth of bad reviews on every possible platform on the internet. Stay away from these people.

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Likely to recommend

— James Henry-Charles from Willow Grove, PA on September 1st, 2022

They Lied

I was at BJs and a rep came up to promote their plan. I pulled up my previous bill to view the rates I was currently paying. He showed his chart that listed what I would be paying with Inspire. I rate was lower than I currently was paying. So, I signed up. Got my bill and it was more than double the rate that I was expecting. Shame on BJs for allowing these people to accost their customers.

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— Tom Knepper from Chambersburg, PA on June 19th, 2022

They really suck, and ripped me off

They were very deceptive with their prices, said it was going to be $39, it was increased to $119 a month, from the beginning. How did it go up so much!!! Horrible!!! They intentionally mislead.

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— Anthony from Philadelphia, PA on May 6th, 2022

Thousands of dollars stolen by Inspire?

I don't even know yet how much money Inspire robbed me of, but it seems possible it's well over $4000. I apparently agreed by phone in July 2017 to a "contract" (never saw a contract though) and never received anything from them - no notices of contract expiration, nothing. Just learned they have been increasing my rate to, now, 2.5 times the standard rate. I'm livid. I can't afford to have thousands stolen from me. I've filed a complaint with the PUC.

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— Livid In Pittsburgh from Pittsburgh, PA on February 22nd, 2022

Buyers beware

Long story short I had a contracted fixed term price for 6 months from 7/7/21 through 1/7/22 and they started billing me a higher rate on 12/17/21 and are attempting to not issue the rightful credit. The overcharge was only $54.14 but its significant and this company is trying to be unethical about it. DO NOT USE THEM OEBYOU WILL REGRET IT. I wont be paying them this amount. Only what is legitimately Sue to them. Very shady and unethical.

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— Dave H from Schnecksville, PA on January 25th, 2022

Door to door

I love when their employees come knocking on your door and demand to see your electric bill and threaten to send someone else out to see MY bill like Im gonna get right on that.

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— Annoyed HomeOwner from Philadelphia, PA on January 3rd, 2022

Lying, manipulative salesman

I was walking into the grocery store when a very pleasant young man approached me and asked me if I had received my free grocery card yet. From there we were off to the races. He fast talked every question I had, and discouraged me from reading the fine print. I put the lavish on the deal before the final signature. Scum

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— Kim from Mc Kees Rocks, PA on December 18th, 2021

Beware of Renewal

Initially signed up with Inspire Clean Energy for 6 mo. term at a very competitive rate. Received renewal notice with very high fixed rate for 12 mo. term. Asked to cancel and received following email:
Hey B!

KC, here! I hope you are having a wonderful day so far!

B, Im sorry to hear you want to cancel your membership for 100% renewable energy! To date, Inspires members have collectively prevented 7.6 Billion lbs of greenhouse gases from entering the air - thats 1 billion lbs of coal NOT burned! I personally love helping our members decrease their carbon footprint and further their amazing impact on a plan that works for their wallets.

The great news is, on your account, youre eligible for a Fixed price of $0.0679. This plan would be price-protected for 24 months! How does that sound? Since you're already a member with us, this is an easy update. I'll give you a call, or feel free to call us at 1 (866) 403-2620. It just takes about 2 minutes to change plans.

No matter what, we absolutely value you as a member and the amazing impact on the environment since joining Inspire. If youd still like to proceed with the cancellation via email, please let me know, and I can take care of that straight away.

Warmest Regards,
KC

KC
Member Experience Specialist
866-403-2620
9am 6pm EST
Inspirecleanenergy.com

They got my attention! I called within a day of opening the email and was told I was too late and they would not honor the offer. I guess that's how they play the game, but seems kind of counter productive. It was just agitating enough that I won't do business with them again.

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— Brian from Etters, PA on December 16th, 2021

Lies all the way

This place is a joke. The prices are set and have nothing to do with usage, only to do with what they feel like charging on a given day. The salespeople admit they know nothing. If I log in with different browsers or devices, prices vary. I input an address with incredibly low usage vs an address with high usage 25 miles away and was given the same rate because it "calculated the usage". Hm, odd, that doesn't seem possible. It's especially not possible when they're not even looking into the account. You are not being given a special price at all. You are not being treated as an individual. They are giving out what they feel like. Also, the most common plans are 99, 114, 119, and 125. I am going to bet someone quoted you one of those numbers.

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— TheSleuth from Elizabethtown, PA on November 12th, 2021

Will scam you after the initial period

Doubled rates after the initial period with no notification ($0.20 /kWh is ridiculous). Absolute scam of a company. Harassed me by phone and email after I cancelled asking why I did, as if it should have been any surprise.

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— Drew from Pittsburgh, PA on November 3rd, 2021

Lies lies lies

I was flat out LIED to by a male in BJs wholesale, Reading PA. Told me electric bill would be a flat rate 129.99 every month, no matter what. Well, that's just for the distribution charge. Total liar, electric bill is almost 300 a month now compared to maybe 150 when I just had PPL do everything. Scammed for a full year, and NOT PLEASED.

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— Scott Kauffman from Fleetwood, PA on August 20th, 2021

Straight up lied

I verified with the salesman in several different ways that the only bill I would pay was a flat rate. Total lie, one bill for the flat rate, a second bill for the "supplier fee". You think you are trying to do the right thing by supporting clean energy, only to be lied too.

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— T In Warminster from Warminster, PA on July 5th, 2021

Worse experience ever!

If you have a problem especially with billing they will not respond to your email. Do not change your electric company this company does not stand behind the offer they made you when you joined. I'm switching back to PPL, I should have never changed in the first place.

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— Dave Draper from Lemoyne, PA on June 28th, 2021

Lieing scammers

They lie saying you will save money. I told rep in store how much I spend for my most used electric month and he said it would be cheaper... I tried thinking how much I paid went to distribution but the rep wouldn't let me think. A couple minutes later after I got home I realized they will actually cost me more. Rep also said price was $55 looked online she is$40 for unlimited electric...... Now I have to try to get in contact with them and they are open only Monday through Friday 9-6.. Scam

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— Michael from Conshohocken, PA on May 24th, 2021

Cannot be trusted

Signed 12 month contract in Dec 2020. Inspire wants to cancel the contract in May 2021 because of system errors affecting the quoted price. Clearly they misjudged the market and now want to change the rate instead of honoring the contract.

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— JGraham from York, PA on May 4th, 2021

Scam, Dont waste your time

I signed up for a plan, never missed a payment, 3 months into it I'm told they are discontinuing service because of the current market. We have a signed contract for a year with an agreed upon price per month. If I wanted to cancel early I'm sure I would be charged a fee. Are they going to pay me a fee? Now they are cancelling my service unless I want to pay more, absolute scam!

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— Tony from Gilbertsville, PA on May 4th, 2021

Straight up lied to

Had a great experience with them the first contract I had. I was told I needed to renew my contract, which I did. However, apparently "renewing" means agreeing to new terms, because my electric bill doubled. When I called to find out the deal, I was told that due to a pricing mistake on Inspire's part, I was no longer eligible for flat rate pricing. I did nothing wrong, the customer service person said, it was their fault -- great, but why single me out to be punished?! Infuriating, and I was stonewalled at every attempt for more information. I used to be a big supporter, but I can no longer support a company that will straight up lie to their customers. I was told they "can't explain any details." What that means is that they won't.

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— Gary from Lansdale, PA on March 8th, 2021

Total Scam

My rates went up and app was not working. They refused to help me. I canceled them but now my thermostat is not working (they installed it).

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— Cath811 from Philadelphia, PA on December 21st, 2020

Dont do it!!

Nice young guy got me in the grocery store. He was pushy but insisted I would only pay 50 bucks a month, that's it. I asked him if I would be double billed 4 times he lied right to my face and said nope just 50 dollars. Two Bill's in I see that I still have to pay my electric provider and I had to pay Inspire. So I was being double billed. But lucky for me my girlfriend canceled the service. I usually don't talk to aggressive salesmen now I know not to talk to any salesmen period cause they may be nice but they prey on nice people like me who listen to their routine and he acted like I was going to save a bunch of money. It's a joke for real walk away shut the door whatever it takes but just say no. Glad I'm not the only person they got!!

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— Dan from Natrona Heights, PA on October 26th, 2020

Beware of Inspire

They changed MY electric account without MY permission and without ever speaking with ME or obtaining MY signature or approval. MY electric bills have doubled and even tripled!! I don't care who lives with me, it is my electric account, my responsibility and noone other than me has authority to change anything. I hold INSPIRE totally accountable for fraud!!!!

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— Kimberly M from Burgettstown, PA on July 19th, 2020

Inspire is a complete ripoff!!!!!!

I was told by the salesman that my bill would be 109.99 every month. i was never told that was only their portion of the bill. i was made to believe that would be my entire energy bill, which is my average bill for the year. so i have been paying double until my contract ends. such a scam!!!!!!!! do not sign up!!!!!!!!!!!! i am waiting for a class action suit to join!!!!!!!!!!!!

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— Susan Gorgol from Philadelphia, PA on June 3rd, 2020

Total Scam

I signed up at a local grocery store with promises of my bill being the same. The bill was the same for the first 6 months and then I saw a DRAMATIC increase. My bill went from $100 monthly to $300 because my "intro offer" had expired. I called Jan 6th to cancel my services with Inspire, and was still billed for the next four months (April 2020) with inspire. I called and got confirmation numbers each time but was told that "they weren't communicating well" with our power company. Interesting. They ended up refunding me the difference that I would've paid using my regular supplier but just awful on their end.

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— PITTSBURGH POWER from Pittsburgh, PA on April 13th, 2020

Scammers

I joined because they offered a lower rate but they didn't inform me that they would hike up the rate to double what it should be whenever they please and now I'm stuck with a $300 light bill for a single person.

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— Evelyn from Braddock, PA on March 10th, 2020

Dishonest sales tactics, dishonest rate hikes

I spoke with reps at a reputable grocery store. Went against my usual MO and trusted what they said was true. I agreed to a "usage monitor" to see how their monthly would compare to my current. Wrong. My fault for trusting, but I signed up for a service transfer. 100% misrepresentation.

When I realized this, I called Inspire and was reminded numerous times that I signed the contract. "Did you sign anything?" "Did you sign the iPad?" "You signed your name"... obviously a very common complaint. I finally told the exceedingly bright and cheery woman on the phone that I heard her the first 5 times and she could stop reminding me that I believed her rep's lies.

So, at this point, I was still hoping that shady recruitment notwithstanding, that the entry would be from green sources and wouldn't cost me any more than I was already paying. I had my current rate in hand and she said "you will be charged X from us" which matched my current rate exactly. So I figured what the heck, I really like the idea of renewable energy so I'll give it a shot.

Well, I was correctly charged that rate month one. The next bill came and my rate had been raised 26%. Im willing to pay a little more for renewal energy. But 26% hike is obviously not to cover costs. It's to line pockets.

This is the kind of company who is playing on conservationally conscious people who are trusting that a renewable energy company will be on our side as well as the planet's. It's not. Inspire is out to rip you off under the guise of renewable energy. Shame on them and shame on me for trusting. I went against my usual M.O. that day and learned my lesson.

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— Tom from Norristown, PA on February 21st, 2020

Avoid at all cost

Very bad customer service. Just got off the phone with an extremely rude supervisor by the name of Anya who came off as antagonistic from the get-go, after I thought I'd successfully resolved the issue with another customer service representative. The dispute had to do with a huge jump in my electric bill, and I wish I had poked around the reviews before I'd signed up with them. It seems to be a very common complaint. I've terminated services, and hope that is the end of it. I commend the cause, i.e. clean energy, but not the delivery. I'll be looking around for other clean energy providers.