Just Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Just Energy are the order experience, with an average of 1.3 stars, and their customer service, with an average of 1.1 stars.

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Recent Good Review from TC

Just Energy - So Far So Good

I've been very pleased with Just Energy so far. I hope this experience continues for the two years I'm with them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TC from Emmaus, PA on January 16th, 2020

Hi TC,

Thank you for providing feedback, we appreciate you taking time to leave a rating. If you have any further questions, please dont hesitate to reach out to justenergy.com/contact-us. Have a great day!

Gabriella, Your Social Media Advisor

— Just Energy

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Just Energy - So Far So Good

I've been very pleased with Just Energy so far. I hope this experience continues for the two years I'm with them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TC from Emmaus, PA on January 16th, 2020

— Just Energy

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

More than Just Energy

There was a difference in the rate that I agreed to originally. I called them and they reviewed my initial request and gave me the original rate.
They have a very friendly app to review your useage.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carehow from Bloomsburg, PA on January 7th, 2019

Hi Carehow, we can't thank you enough for your kind review. We appreciate you taking the time to share your experience. Thanks.
Lily- Your Social Media Energy Advisor

— Just Energy

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rate Change

Poor contract handling

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Richard Barringer from Honey Brook, PA on January 25th, 2019

Most Recent 1 Star Reviews

12 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Very poor customer relations when they screw up

I have been with Just Energy for over 10 years. I spoke with 2 representatives recently and signed a new contract. I recorded our conversation and so did Just Energy. The representative explained everything thoroughly and I agreed and signed up that day. The agreement was my next bill will be $99 + shipping cost + taxes. My bill should be somewhere near $120 - $130. On the phone I wanted clarified again. We both agreed that my next bill will be that amount. My next bill was $302. After letting the company review our conversation of our verbal agreement, they agree that what I say is true. BUT they will not honor the agreement. The employee made a mistake. I understood that the new contract would start the day I signed it. They understood that they screwed up and said sorry. Not good enough. I definitely feel like I have been scammed. Not happy at all. Talking to their customer service is like talking to a wall.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Edward Berman from on May 1st, 2024

Hi Edward Berman,

Thank you so much for sharing your experience with Just Energy rates and taking the time to provide us with your feedback. One of our agents will be contacting you to discuss your experience and concern more in depth. At your convenience please kindly contact our customer service department at 1-866-587-8674. One of our agents will be glad to assist you. We apologize for any inconvenience caused. You may also reach us via email at customersupport@justenergy.com. We look forward to speaking with you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

— Just Energy

Suckered

Terrible companybill is 3 times what it normally is when i was told it wouldn't change....seems like a problem a lot of customers have

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Daniel from Schellsburg, PA on April 12th, 2024

Hi Daniel,

Thank you for taking the time to share such detailed review about your recent experience with us. We apologize to hear many elements of your experience with your bills did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We are unable to locate your account. At your convenience you may contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am 7pm ET, Monday-Friday. Thank you! We look forward to speaking with you!
Kind Regards,
Mirna A
Social Media Advisor

— Just Energy

They are a mess

Have an account in PA called customer (866) 587-8674 (Number that is in my bill) service and nobody is able to connect me to PA to close my account because of course instead of helping, my bill has increased double after Im with Just Energy, none of the number customer service provided worked, even more, none of the customer service knew how to put me in contact with PA, they continue transferring me going round and round for 4 hours. This people are literally stealing $$ from me. I have evidence of every single second, minute, hour, day, week etc etc 24/7 when power is used and this building is used only for storage maybe 30 minutes a day average only lights. If nobody calle me, Im gonna close the account with PECO buy a generator (because is all I need due to the use of this location) and wont pay this bill. This is the worst experience Ive ever had with any service company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— A Disaster Dont Use Them!!! from Philadelphia, PA on April 2nd, 2024

Hi,

Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. One of our agents is currently trying to contact you. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 9 a.m. to 7 p.m. (Monday to Friday) ET. Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards
M.A.
Social Media Advisor

— Just Energy

Unethical

My husband was approached at a 'wholesale club' by a Just Energy representative and was given a good pitch although he stated he would not agree to make a change to their company until he discussed it with me. He was told he would receive an email with all details and had three days to confirm or reject the offer. We never received an email, a phone call or any communication from them. It took us four days of trying their phone numbers to get through and was hung up on multiple occasions. Nice!! Just Energy was able to change our provider, without our authorization. How they were able to accomplish that move without our electric company account information is quite scarey! I would never recommend them, to say the least. Be warned.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— A & R from Shohola, PA on August 15th, 2023

Suckered

Along with other people I was told it would stay the same as I currently pay.
Wasted my valuable time being lied to, this company should be shuttttttt down! Got the contract in my email and said .17kw I called the company to rescind as soon as I found out and they tried to sell me at .11 saying I'll be locked in for 20 months and rates will be going up Yada yada.. I just locked in at .09 for 18months a month ago.

The sales people are a joke they try to hurry and get you to fill it out so you get stuck, glad I checked it as soon as i got it.
Don't waste your time or money with this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nichole from Quakertown, PA on June 15th, 2023

Hello Nichole,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to assist you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

— Just Energy

Suckered!!!

Was assured at the local big box store that my rates would be the same if not less than paying straight to MetEd. My bill this month is 4 times what it would have been with MetEd!!!!!! Can you say bait and switch?! This is deceptive and there is no way I should be charged an early termination fee for cancelling... didn't even get the gift card I was promised!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Suckered from Lebanon, PA on January 25th, 2023

Hello. Thank you for your feedback. It would be a pleasure to assist you in resolving your concern regarding your account and bill explanation. One of our agents will contact you soon. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Lily R, Social Media Advisor

— Just Energy

3x more expensive

I just received my first electric bill with Just Energy. It was 3 times more expensive than the rate from West Penn Power. I called, they offered to lower my rate, but with the lower rate, it was still 2 times the West Penn Power rate. I'll take my chances with the market fluctuation. Not happy with this service. Won't ever use Just Energy again. Was led to be believe my rate would be less not more. Don't be suck into their sales pitch. So sorry I listened and I know better than this

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Not Happy In PA from Houston, PA on February 16th, 2022

Hi, Thank you for contacting us. We can gladly assist with your bill. An agent will be contacting you soon to assist as quickly as possible.

Thank you,
Lily, Social Media Advisor

— Just Energy

Bait and Switch

I signed up for 1 rate ( 6.69) and an getting charged for a much higher rate (8.29). I've called Just energy twice and get the run around and double talk. My service provider tried to call them directly ( while I was on hold ) and they HUNG UP on him. I don't know what to do.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Shocked from Coraopolis, PA on January 19th, 2020

Hi Shocked, thank you for providing this feedback. We would like to follow up with you. Please send us your phone number and the best time to reach you. Thank you for your time. We hope to hear from you soon.
Thanks,
Lily, Your Social Media Advisor

— Just Energy

Very disappointed in Just Energy

On 11/13/19, I received PA Ratings conformation, Just Energy (JE) would be my energy supplier for 12 months at 06.6900 cents/kwh.
On 11/19/19 I received a letter from Duquesne Light Company (DL) identifying Just Energy as my supplier effective 11/22/19 at a price of 08.69 cents/kwh.
On 11/21/19 I received a form letter from JE identifying the price to be 08.6900 cents/kwh.
I have received two bills from Duquesne Light (last 12/29/19) both with the 08.6900 cents/kwh price.
I called Just Energy right after I receive the Duquesne Light letter to complain about the price change. They said they would check into it. The women called me back and said it would be changed to the 06.69 cent price for the next billing. After I received the second DL bill with the higher price, I called Just Energy. This time a man (Allen) said they are aware of it and will let me know. Prior to this call, I contacted the PUC to complain about JE.
The PUC had contacted JE to investigating my complaint.
As of this writing, I have not received any notice of adjustment from either DL or JE.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Richard Radomski from Glenshaw, PA on January 14th, 2020

Hello Richard, thank you for providing this feedback. We would like to follow up with you, please send us the best time and phone number to reach you. Thank you for your time. We hope to hear from you soon.
Lily, Your Social Media Advisor

— Just Energy

Just a Fraud should be the name

The rate that was listed on PA Energy was 6.39. The rate they charged me was 8.29. I spend a few hours and calls getting them to agree to charge me the 6.39 that was listed on PA Energy. My bill came and I was charged 8.29. More time and calls and I was told that was the taxes. Every other supplier I have used (and I check the rates and switched whenever my contract is up and there is a lower rate) has had the taxes included in the rate that advertise. I have switched again.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Suzan from Pittsburgh, PA on January 14th, 2020

Hi Suzan, all feedback is important to us, but especially so when it relates to our customers' bills. Please send us the best phone number to reach you we will be more than happy to investigate this for you and resolve this issue.
Thank you,
Lily, Your Social Media Advisor

— Just Energy

High Rates

You are rated number 77,My rate went from 0.59.90 to0.89.90 because my 3 year lock in rate was up. Who would agree to such an increase.