Met-Ed Customer Reviews (February 2025 Update)

Updated: February 2025

The best review categories for Met-Ed are the order experience, with an average of 1.3 stars, and their customer service, with an average of 1.3 stars.

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Recent Good Review from Sandie

Quick response

The electric on my parent's farm went off with a bang. We suspected the transformer. Within 2 hours, the serviceman Brent came, found a dead squirrel at the bottom of the electric pole and restored the electric inside of 10 minutes. I greatly appreciated that even though he had already had full day, he quickly set my parents at ease. Great service.

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Likely to recommend

— Sandie from Hanover, PA on October 16th, 2023

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Met Ed is still best bargain.

The devil you know is better than the devil you haven't met. I am very pleased with the rate Met Ed charges and when I compare it to the other plans available it is still one of the lowest one out there. The others give you a rate that draws you in but after the trial period it will likely go up! I have never changed and it is unlikely that I will change as long as Met Ed remains competitive.

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Likely to recommend

— Jimegolfer from Hanover, PA on January 17th, 2018

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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Quick response

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— Sandie from Hanover, PA on October 16th, 2023

Preventative Tree Maintenance

So I have made a number of calls about dead tree limbs over our driveway. Med Ed sent out a "tree crew" who slept for at least half the the three days on our driveway and did not address the issues we had. They we never fixed.
Tonight we had a major tree fall on our power (which I warned would happen)...trapping both my ICU Nurse Daughter home as well as my wife who is a 3rd grade teacher.
When I called to report the outage...I was told..."no worries' all set by 9:00 PM.....it is now 9:00 PM and you guys are 'no show' as multiply times before.
Am happy to copy PUC and others...this will be the third times for issues with little or no response.

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Likely to recommend

— David Bradley from Perkiomenville, PA on November 1st, 2020

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

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5th power outage in a week so far

My power has been turned off without warning five times so far in this one week. Typically its out for 2 to 3 hours. Well see this time. I was in contact with MetEd and ultimately they said we cant guarantee Power 247. Ive never heard that from any power company anywhere and I have lived all over the USA..

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Likely to recommend

— Pam from New Oxford, PA on July 16th, 2024

Outage

They have useless information on restoration of service. Its basically and automatically 24 hours away, which is meaningless and meant to have you believe it does mean something. It doesnt.
When we first moved here our service was dependable. It has gotten steadily worse.

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Likely to recommend

— Doug from Gettysburg, PA on May 29th, 2019

Most Recent 1 Star Reviews

28 Customer Reviews Written Overall

Read All 1 Star Reviews

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Worst company

It takes over 2hrs for someone to answer the phone

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— Anonymous from Hanover, PA on August 1st, 2024

Still waiting

I've called 4 times over 2 separate days, on hold for much of those calls -- including a total of 2 hours today. Finally was talking to someone who seemed to be able to help me, and got cut off. Absolutely Infuriating! Not sure how I'm going to get this done. Met Ed: your customers have actual lives to attend to. Do Better!! And PUC: please look into whether or not this company is able to able to provide adequate service their customers deserve better.

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— S.G. Mack from Cornwall, PA on June 20th, 2024

Terrible customer service

On hold for 46 minutes for a simple change of billing - poor communication - back on hold again !

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— Sue Smith from Wellsville, PA on May 22nd, 2024

Outage

My boyfriend and I have been out of power for a week. We cant even take a hot shower. I cant do my college and all our food is going bad. Met-Ed does not even care. We are so mad and tired of the people and customer service at Met-Ed. We paid our bills on time and you want to shut off our power. Thanks now our food is bad, we dont have hot water and we are hot in our apartment because we have no cold air just hot air. This is uncalled for. They need to get better people and get the crap together.

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— Autumn Petrovich from Boiling Springs, PA on May 21st, 2024

Calling to give digital reading to representative

You can not do it over the phone, online or mail. Must speak with representative over the phone. On hold. Hold time 1.5 hours to 2.3 hours, via voice assistant. This is not exceptable!

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— Rolling Hills from Etters, PA on May 13th, 2024

Call to complain against this company 800-692-7380

I wish if i have power to throw this company out of our area i just moved few months ago if there is one drop of rain this stupid company turn off the power now we are stuck we cant moved we cant change any other provider stupid people cheap company

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Likely to recommend

— Met Ed Sucks from Easton, PA on April 5th, 2024

No customer service

Just spoke with Steven #57505 from Med-Ed but actually working for home so he couldn't help me and he couldn't get supervisor to help me because he is working from home. I might make a consumer complaint on this company for being so useless when it comes to customer service.

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— Evelyn from Easton, PA on January 16th, 2024

Overbilling/no customer service

Keep getting over billed and on top late charges applied.No customer service. You leave your name and number and no one calls you back.

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— Fred from Bushkill, PA on December 5th, 2023

Worst electric company

Always waiting over 30 minutes for customer service rep when it says wait time is like 4 minutes.

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— Annoyed Custmer from Orrtanna, PA on November 8th, 2023

Met-Ed is awful

I was behind on my bill, but paid the balance in full. Despite that, Met-Ed charged me for a $500 security deposit. They claimed I agreed to an installment plan which doesn't make sense because the bill was paid. When I asked them to explain the payment plan, they were unable to do so. Unethical for sure.

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— Will from Stewartstown, PA on October 30th, 2023

Worst company ever

I have been trying to pay my bills online and it won't let me, it says am not eligible to do soo, they Sent me a shut off notice and I have been trying to call and pay my bills but everything am on hold for more than 1hr, looks like am begging them for services, looks like they are doing me a favor, this is the problem of monotony, I wish another company can bring another grid in our area, met ed suck sooo bad that they make IRS call look better, am sick and tired of this company, hope i'll get good quotes on solar

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— Bad from Reading, PA on September 12th, 2023

Horrible business practices!

We were dealing with a family situation and had to get on a payment plan. We were getting ready to pay it off next month and finally get back to paying our normal usage bill. We were looking forward to it especially with the part of year coming when our bills are the lowest, a savings of $150 or more per month (compared to what we have been paying). Not only that, with the holidays coming this was a blessing after being on a high monthly plan for well over a year. We had contacted billing and had everything squared away to be completely caught up. Then we get this months bill and there's a new $394 charge!? When I called and told them that I had just recently spoke to someone and everything was good, that I would make a $200 by the end of August and be back on track, they didn't want to hear it. Keep in mind, I gave them $250 instead of the $200 I had promised and it was way before the end of the month. Not only that, our account also has $168 worth of credit that we overpayed throughout the year. When I questioned the $394, which wasn't the new usage charged, I was told by the representative, "don't pay it and we will shut off your electric". Seems very convenient that after months on end of getting $235 a month from us, and now going into the part of the year where they would get $60-$80 a month, an almost $400 fee pops up. When I asked to speak to a manager to discuss the charge and try to work something out I was told "you don't need to speak to a manager there's nothing they can do". Horrible business practices and terrible customer service! If you have to deal with them, good luck! If you have a choice, I definitely recommend going elsewhere as any other company would be much better and treat their customers with respect!

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— Nate S. from Hanover, PA on August 21st, 2023

Worst company ever

As i write this im still on hold waiting for a supervisor for over two hours. I had made a payment arrangement with a rep last week. She took a hundred dollar pymt from me. Another 100 was to be paid this past Saturday, and another and last pymt to be made this Saturday. Because no one is there on Saturday Memorial day weekend, the virtual chat guy wouldn't let me place my pymt. Met ed was closed on Monday, holiday! So now i tried to make my pymt. They said i owe two hundred today or im shut off. I already have an arrangement in place. I tried to make my pymt. I will get a lawyer and sue them if they shut me off. I did nothing wrong but try to honor my pymt agreement. I just had three major surgeries and this is not good gor me. And ... Im still on hold. Awful company

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— Pissed Off from Bushkill, PA on May 30th, 2023

Horrible customer service

Worst customer service its either the unresponsive voice machine or the people that just keep sending you from call to call and never giving you a solution to the problem

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— Axel from Lebanon, PA on February 21st, 2023

Shut Offs

You try to come to an agreement to pay a bill and they shut you off while on the phone with them and the person they send to shut it off knows for a fact you have been on the phone with Met Ed. They don't care about you or situation. They create hardship and then charge more to turn it on. When they simply push a button

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— Shut Off from Dover, PA on September 20th, 2022

Not even a customer yet and agitated

I tried to put in a request online to start services with Met-ed First Energy. I received an email reply that stated I would have to call in to set up services. I tried calling in and the automated line stated there was a 3 hour wait to talk to a customer service representative and to leave my number to recieve a call back. After 3 hours I recieved a call back. The customer service rep informed me that I needed to talk to someone in a different department to set up my account and put my on hold to wait for a rep in the correct department. I waited on hold for 2 and a half hours. They told me I needed to send 2 forms of identification to an email address and then call back in about 20 minutes to verify they recieved my documentation and accepted it. I go through the grueling 5 hour process of trying to get in touch with a person yet again after sending them an email.

Why does it take 10 hours of phone time to set up an account? Why is it my responsibility to call Met-Ed back to verify they accept my documentation? Wouldn't an email reply to my email be more efficient? If it is this difficult to become a customer I can not imagine the hassle one could run into needing support for any other item.

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— Sheila Anderson from York Haven, PA on July 6th, 2022

The worst electic company

I because I am a worker and do not take advantage of the system have received o help at all. If anything do not go on budget plan. They charge you reducous fees. They even charge me security deposit when I have been with them for 5 years. The worst experience and customer service are also a piece of sh##. SHOULD BE INVESTIGATED FOR RIPPING POEPLE OFF.

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— Carole from Reading, PA on May 27th, 2022

Terrible service extremely expensive

They dont answer the phone you will wait for over an hour on hold!!! Ridiculous and so expensive very high rates

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— Christine from Granville, PA on April 1st, 2022

Terrible Customer Service

This is 2nd time in 2 business days that I have had to contact MetEd. The first was to tell them that they hadn't billed a $5000 a month account since September. I was on the phone for over 2 hours.
The second time was to try to pay my bill online. I have been on hold for 1 hour and 45 minutes and the clock is still ticking. The automated message said 18 to 23 minutes.
No one can help you. It shouldn't be that hard to take a payment over the phone.
Shame on you MetEd. Give me PECO anyday.

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— Tracy from Douglassville, PA on January 10th, 2022

Generous rating

This company and its customer service is complete trash. They are greedy and do not care about trying to help their customers. The customer service is horrible when you can actually get them on the phone after them transferring you several timeseach time their they have high call volumes and put you on a return call list for an hour each time they need to transfer you. When you do get someone on the phone they dont attempt to help you and are dismissive. The company is money hungry and greedy and they seem to get their customer service agents from the sewer.

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— Noneya from Lebanon, PA on November 17th, 2021

New Service

It's been Weeks trying to get an inspection for a New House Service,
Can these technicians be that Busy they can't inspect underground trench ? How many phone calls does it take to get that done, or even a phone call back??
Terrible Company

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— J.Baker from Gettysburg, PA on March 29th, 2021

If you have a choice, dont choose them

We unfortunately do not have an option in our neighborhood for a different provider. These guys have been an absolute joke. First, our electric use to go out ALL the time, it rained we had no power. Windy? Forget it, no power. They replaced all the lines in our neighborhood this summer, and took months to fill in the holes they dug, then the neighborhood had to plant the grass!!! Immediately after that my electric Bill doubled! Nothing changed in our home, if anything we turned off our AC, and the bill should have been less! Here found out that somehow a third party electric company was providing our electric through MedEd! After fighting with them to cancel it our electric bill finally went back to normal. Now, were caught up to today. We loose a leg to our home, HAD to get an electrician to come confirm that. MedEd calls me and talks to me about it, tells me over the phone its a leg and he can see it on his side. He still sends a service technician to confirm what he and my electrician said. The service tech tells me the same exact thing and then tells me a tech crew is on the way. Two hours later they STILL are not here! Meanwhile I have stressed to MedEd that we are on well water, that our furnace is ran with the well water and temperatures are now dropping below 58 in my home. The response? They understand and will get someone here... I called back and stressed the fact that I have had no water or heat in my home for 6 hours now. This ladys response? Theyll have the power restored by 11pm, thats the only answer they can give me. Thats in less than 10 minutes.. this has been going on since 4pm!!

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— Dont Bother Calling Me from Mechanicsburg, PA on December 30th, 2020

Worst electric company in Pa, NY, DE

Constantly lose electric. This
Time 20 hours in 75 degree weather. Still no electric. Over a very small rain storm. They have no respect or regard for their customers. They cant handle their customer base. They should be shut down!! A monopoly of the poorest service and company.

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— Met Ed from Pottstown, PA on June 4th, 2020

Worst Power Company

Without power almost 30hrs 90 year old father!! Bullish/t recordings. Customer service sucks. Everyone in my development would change companies in a heart beat.

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— Not Happy from Sciota, PA on December 3rd, 2019

Terrible power company.

Power always out. Never a good reason. Wait 45 minutes for any call if you are lucky. Tell other people who have other companies, and they don't believe that the power is out as often as it is. Why can't someone do something. That means you PUC.

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— Bob from Mechanicsburg, PA on August 31st, 2019

Almost always a power outage

Company is absolutely horrible. There is almost always a power outage. The sun could be shinning bright and the birds chirping and you guessed it.......poof.......no electricity. Sick and tired of running around the house resetting everything sometimes twice a day!

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— WG from Perkiomenville, PA on June 2nd, 2019

Rob your family blind!

I wouldn't have even given them 1 star!! Customer service is rude, my payments are way over our usage for years, I've fought with them! It takes hours for them to fix their mistakes (if they even do). I can't stand this company and EVERYBODY I talk to hates this company!!! Stop robbing our families Met Ed!!!!!!!

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— Lin from Lebanon, PA on May 21st, 2019

A Rotten Company

Only giving one star because zero stars isn't an option. But you DO NOT even deserve 1 star. I cannot stand Met-Ed. I delt with them at my old apartment and now here....with NO NOTICE they shut off my electric this morning. They claim they made several attempts...but they had the WRONG contact information on file for me, yet they say I AM RESPONSIBLE for that. After 3 phone calls, being on hold for 45 minutes EACH TIME I called, talking to numerous people, 2 different supervisors and paying $400 they are telling me that my electric still may not be even turn back on for 3 days. This is ridiculous....I have a 6 month old baby and it is 90 outside.I also have health issues myself but because I do not have papers from my doctors proving it, it doesn't count as an emergency. I have no where else to go at the moment. The supervisors rudely interupt you and they do not even attempt to be anywhere close to sympathetic or empathetic to people's situations. When I move, I am making for DAMN SURE that I go some where that does NOT have met-ed so that I NEVER have to deal with this ROTTEN company again. Clearly I am not the first unsatisfied customer. Good luck getting your reputation back!