NextEra Energy Services Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for NextEra Energy Services are the order experience, with an average of 2.0 stars, and their customer service, with an average of 1.8 stars.

Reviews Overall

18th

17th

14th

18th

19th

16th

Quick Links

Reviews by Star

Recent Good Review from EJL

Average

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— EJL from Honey Brook, PA on July 6th, 2022

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Have Confidence!

It's very arduous for the electricity consumer to browse and compare...make a decision. It's like reaching into the darkness. So, let me invite consumers to check out NextEra. I think you'll like the experience and the service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Aj from Chalfont, PA on December 15th, 2019

Electric Rate Great

The prices is great

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John Wagner from Orwigsburg, PA on November 17th, 2019

Most Recent 4 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Average

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— EJL from Honey Brook, PA on July 6th, 2022

The Right choice

Nextera energy offered a great plan at the best price for service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Searching For Energy from Jermyn, PA on December 19th, 2019

Satisfied Customer

Had a small issue when ordered (switched) electricity initially, however, after which the process went smooth.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dr. Jackson from Long Pond, PA on November 20th, 2019

How to lower my electric bill

I am disable home owner on limited income in need of service that would save me a little

after my search I came across next era energy a was truly satisfied with results once I see my first bill I would most likely refer. friends an family

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ms. Mary Brown from Philadelphia, PA on April 10th, 2019

Most Recent 3 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

How to compare your costs

Reviewed all the plans and the prices of each. Then I made my choice.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Linda from Elizabethtown, PA on December 22nd, 2019

Energy

Fine

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mickel from Coraopolis, PA on August 7th, 2019

How to lower my electric bill

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ms. Mary Brown from Philadelphia, PA on April 10th, 2019

Just switched over

Okay just started eith them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Electric Supplier from Collegeville, PA on November 25th, 2018

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fine

It was good. just what I needed

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— BAS from Erie, PA on October 7th, 2018

Most Recent 1 Star Reviews

13 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They mess up and you are out of luck DO NOT TRUST

I signed up with Nextera on 21 April 2023 for a start date of 09 May 2023, Long story short they messed up the account #. I informed them that day of the account # they sdaid the would fix it and Keera" informed me what is on my bill from my electric company does not matter, they go by what they have. After numerous calls to them and finding out it had not cleared as of 09 May 2023 they finally straighten it out and now inform me that it will not start until 15 May 2023. The 'Supervisor" Lori gets testy with me when I said they messed up and states "well it is fixed now". I will be looking at other providers now. Do not trust them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— DD from Palm, PA on May 11th, 2023

Scam company

My story is the same as many others. Been charged more than double since 2015 after never signing a single document wanting their services. It's now 2023 and we have finally discovered why our bill have been through the roof. It's insane that these people can sleep at night offering nothing special except for drained bank acts from unsuspecting victims.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Eyler from Hanover, PA on April 28th, 2023

Company does not honor promises

Received a notice indicating prices would jump to default rate in 30 days. Switched carriers prior to the expiration and therefore expected no issues with rate. Received next PPL bill and noticed supplier had prematurely pushed rates to default rate. Customer service representative indicated, that adjustment would take some time, but would be reflected in a future bill. 2 months later, no adjustment and company is pretending like the conversation never happened. Do not trust this supplier.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dissatisfied Next Era Customer from Sugarloaf, PA on April 25th, 2023

NEXTera does not honor their contract

I have the original contract with NEXTera Energy dated September 9, 2021 that clearly states my rate of $0.070 per kWh will start 09/12/2021 and will run for 12 months. However, in a letter dated May 30, 2022, NEXTera informed me my rate would be ending effective July 14, 2022 - which is nearly 2 full months earlier than the terms in their contract.

I contacted customer service on June 8, 2022 after receiving this notice and after dealing with them for over 6 weeks, I was notified on July 21, 2022 that they would not be honoring their contract and that my service with them was cancelled effective July 14, 2022. I have a copy of the original contract which I offered to send to them showing the dates set forth in it. They said they can see that letter but they were not going to honor it.

I have been a loyal customer for over a year and have made ZERO late payments and have paid my bill in full every month. And yet there was no effort on their part to want to keep me as a loyal customer. All I asked for was for them to honor the contract, which basically means honoring the agreed-upon rate for an additional 8 weeks. But they refused. Very unprofessional and unethical.

Please consider these events as you make your decision to go with NEXTera - and I urge you to continue looking elsewhere.

As an aside, had I not been paying attention to the letters they sent me, they were going to increase my rate from $0.070 per kWh to $0.211 per kWh!! That represents an increase of over 300%! And I am certain they hope many customers on their plans ignore their letters and get hit with these exorbitant rate increases. Consumer beware!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Unhappy Customer from Camp Hill, PA on July 22nd, 2022

Company is a complete rip-off, Charing very high prices....Seek other company.

I signed up with this company during a promotion price, when period was over I was charged very very high ridiculous rates. Company was called to request that services be canceled immediately, which was not done as requested and I was charged another high bill. In one month period this company charged me a bill of over $600.00. Do not sign up with this company, they are dishonest and will not honor anything you request. Terrible, Terrible company...Do not do any business with this company....A BIG RIP-OFF.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carla from Darby, PA on March 24th, 2022

Incredibly disappointing and predatory

I live in a rural part of PA and have had trouble with mail thieves in my area. Due to this, the letter apparently warning me of my contract ending was either lost or stolen. (Excuse me for dealing with COVID, loss of job and multiple hospital stays and trying to keep track of arbitrary contract dates...it was an honest mistake to not have it written on my calendar.) When I called to fix this problem, it was as if I was talking to a wall. No matter how I asked for help to fix the ridiculous overcharge, I was met with the same robotic response that they could not do anything to fix it, even though if this magic piece of paper had made it to me, then I wouldn't have been charged more than double my regular rate. No matter how much I stated that I did not receive notice, the woman continued to state over and over again that I was sent the letter. It was as if she wasn't even listening to me. Then I was told that I was welcome to go somewhere else for my energy service, and that I should make arrangements with my post office if there are issues with my mail and that I couldn't talk to her supervisor because she was on vacation but I was welcome to email the general email (custserv@nexteraenergyservices.com) with attention to her boss to get in contact with her. What is the point of this company when they don't seem to care about keeping their customers, or helping them fix problems in a good faith effort to show they care? Even giving a curtesy call (EVEN AN AUTOMATED WARNING CALL THAT LEAVES A VM, especially since the USPS has not been the greatest lately) That during a pandemic they are ok with doubley charging a customer because we are just numbers to them and basically telling them "too bad" when they ask for help is shameful. Especially when that customer had all intentions of continuing business with them for many years to come. (no longer the case of course)

Bottomline: Go somewhere else if you want to actually feel like a human being OR make arrangements with the mail thieves in your area so that they don't make you miss an important deadline and hence be charged over $100 more than your normal bill.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jolene from Stroudsburg, PA on August 23rd, 2021

Beware. Not an honorable company

My experience with NextEra Energy Services and their customer support was very disappointing. I have a dated email from PPL stating that I had signed up for service at a designated rate, but the customer support representative did not care. I was told repeatedly that they understood why I was disappointed but they could not correct the overcharged bill. After the customer service person was tired of talking to me, i was told to email them about my disputed charges. I have not received a response. Beware of NextEra Energy. In my experience, they are not willing to correct errors. I would look at other suppliers that are highly rated and hopefully have better dispute resolution. NextEra is making me jump through hoops and I don't feel there is much hope to resolve my billing issue.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JRob from Harrisburg, PA on August 6th, 2021

Beware - price triples after contract term

Signed up for a 3 month contract at 0.0479 (price-to-compare around 0.075). Got a notice that at the end of the contract price will jump to 0.149. Not deceptive in that everything is clearly spelled out in the fine print, but disappointingly predatory. Not a company you can trust.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Disappointed from Lancaster, PA on July 1st, 2021

Don't honor their contract

I signed up with them for a rate of .0547 and no monthly fee. I have the contract in my hand and sent it to them because they didn't have it. They charged me a lot more than the contract price and charged me a $9.95 monthly fee. They told me that they'd look into my contract but never did -- 6 weeks went by and not a word from them. Stay away.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Displeased from Wayne, PA on June 23rd, 2021

Beware rates more than double after contract without sufficient warning

Did not realize my contract with good rate ended. Company claims they sent letter in December when postal service @ me was very poor. would not offer anything to help out with a bill that was hundreds more than previous month.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— S Martin from Langhorne, PA on April 7th, 2021

Hi S Martin, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— NextEra Energy Services

Be careful, price doubles after term

It was all fine and good during the 12 month promotion. Right after my term ended, the price doubled. Look at their month to month rates over the last couple years and they stay above 12 cents kWh. Of course they don't mention that when you sign up. The whole model is based people not catching when their initial term expires so they can double the price. Luckily I caught it after a few months, but I still overpaid by several hundred dollars.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tony from Drexel Hill, PA on November 20th, 2020

Scam

I supposedly had a contract with NextEra well it was never signed by me I didnt even know I was involved with this company so after a year my supposed contract ends then they charged me over 1000.00 in 4 months when I call they give me a run around as who to speak with I get a number for Texas they tell me they cant help then Florida they cant help me I dial the number on the bill and either Gilbert or Lin answered the phone Gilbert thinks this is a joke his manager Brian gives me a run around who on this company take any responsibility

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anthony from Jim Thorpe, PA on September 2nd, 2020

This company charges twice price per kilowatt than Met-Ed

This company basically charges double the price for energy than Met-Ed, unfortunately I wasn't aware until a friend told me to compare rates. I've thrown away thousands of dollars away to these guys over the last 3 years without even knowing. it