Pennsylvania Gas & Electric Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Pennsylvania Gas & Electric are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from JOHN G.

GREAT ELECTRIC COMPANY

WHEN EVER THE ELECTRIC GOES OUT, THEY SEE THAT THEY GET IT BACK ON AS SOON AS POSSIBLE.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JOHN G. from Manheim, PA on July 28th, 2020

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

GREAT ELECTRIC COMPANY

WHEN EVER THE ELECTRIC GOES OUT, THEY SEE THAT THEY GET IT BACK ON AS SOON AS POSSIBLE.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JOHN G. from Manheim, PA on July 28th, 2020

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pennesylvania Gas & electric

Its expensive

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Irias from Meadville, PA on May 31st, 2017

Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fraudulent company

Company fraudulently switch my account to theirs, I had it canceled and switch back to my utility company PECO. A week later I receive a bill from my utility company with a $65 charge To Pennsylvania gas and electric which I did not have an account with. At this time I'm getting a run around from Pennsylvania gas and electric. These people never approach me to switch that was never contacted by them They are performing wire fraud.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— R.J.R Sr. from Philadelphia, PA on November 18th, 2023

Complete Scam

Door-to-door representatives don't tell you the full story and long story short I entered into a 3 year plan when I needed 1 year of energy. Don't enter into anything. In fact don't even listen to a thing they say. It is all BS.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pissed Off from West Chester, PA on April 27th, 2020

Fraudulent activity

A sales representative showed up to my house without me being there. A person doing work on my house was confronted and harassed into giving his own personal information to the company which allowed this company to switch my gas provider to their services without my knowledge or consent. This is a fraudulent company and they charge more than double what other companies charge and continue to harass me regarding this after getting the PUC involved. They will not be receiving my money and they are a complete scam and very rude to speak to. What they did was illegal and they will continue to do this to other people so be aware. Apparently anyone can sign you up for new utilities regardless if theyre the homeowner or even live on the property. Good to know. Very disappointed.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— NA from Verona, PA on March 26th, 2020

Dont use company is a rip off

Rep came to our door and offered a good deal on electric. Later found out that they also changed our gas company and charge us double the going rate. Gas was never discussed with the salesperson. Cant cancel without paying a huge fee.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chuck from New Cumberland, PA on March 6th, 2020

Scammed by representative

A representative for this company came to the door, told me he was with "supplier" and was making sure my rate was locked in. He then switched me from the supplier I was with to PG & E. A complete scam. Never said he was switching me to another company. Fortunately I caught this when my utility company notified me of the change. When I called PG & E's customer service to cancel, the rep was offshore, wouldn't listen, and basically laughed at me. I canceled with the help of the Public Utilities Commission.