Reviews for Santanna Energy Services

Updated: January 2025

The best review categories for Santanna Energy Services are the order experience, with an average of 4.5 stars, and their customer service, with an average of 4.5 stars.

Santanna Energy Services logo
PA Energy Ratings's Silver Tier providers are tremendous Pennsylvania electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.


Recent Good Review from Don

Electric
It was a good experience
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Don from Pillow, PA on March 3rd, 2024


Most Recent 5 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great service
SMooth , easy and best deal
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great from Lancaster, PA on February 17th, 2024
A Better Change
I feel switching to Santana not only saved me money but I'm with a company to be proud of supporting and respect their concern for their customers and also the environment.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Moxie Karasek from Berwick, PA on October 4th, 2023
5 star service
Fast ,easy & friendly service. Answered all question , made sure details were understood.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kim Allen from Lock Haven, PA on April 16th, 2023
Switching power companies
Easy and quick. Got my first electric bill and it has gone down greatly
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dawn from Manheim, PA on February 12th, 2022
Great prices
It was so easy to change for lower prices
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Met from Marcus Hook, PA on October 8th, 2019
Thank you for your important feedback and awesome 5 star rating! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services



Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Everything was fine but I found a better price
I subsequently found a better price so I recently switched.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ruggeri from West Chester, PA on June 22nd, 2021
Can Use Better Customer Service Operators
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

MIO from Malvern, PA on October 18th, 2019
Thank you for your important feedback on our Customer Service representatives stellar performance. Here at Santanna Energy Services, we strive to give you superior customer service on every call. Please let me be the first to thank you for being a part of the Santanna family.

— Santanna Energy Services



Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Electric
It was a good experience
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Don from Pillow, PA on March 3rd, 2024
The new electric company
With the big prices increases underway I am glad I switched to the lowest price provide although my bill is still much higher than I remenber.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bill from Harrisburg, PA on February 5th, 2022



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
DO NOT KNOW WHAT THEY ARE DOING
Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DO NOT USE THEM from Lansdale, PA on January 13th, 2020
Hello,

I'm here from SES here to assist you. Please feel free to contact the us directly for further assistance on this matter and be sure to request the Quality Assurance Supervisor to escalate your billing concerns further. Our team is standing by to help.



Thank you
— Santanna Energy Services