Updated: January 2025
The best review categories for Santanna Energy Services are the order experience, with an average of 4.5 stars, and their customer service, with an average of 4.5 stars.
Recent Good Review from Don
Electric
It was a good experience |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Don
from
Pillow, PA
on
March 3rd, 2024
Most Recent 5 Star Reviews
5 Customer Reviews Written Overall
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Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Great service
SMooth , easy and best deal |
Plans & Pricing | |
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Likely to recommend |
—
Great
from
Lancaster, PA
on
February 17th, 2024
A Better Change
I feel switching to Santana not only saved me money but I'm with a company to be proud of supporting and respect their concern for their customers and also the environment. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Moxie Karasek
from
Berwick, PA
on
October 4th, 2023
5 star service
Fast ,easy & friendly service. Answered all question , made sure details were understood. |
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Order Experience | |
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Likely to recommend |
—
Kim Allen
from
Lock Haven, PA
on
April 16th, 2023
Switching power companies
Easy and quick. Got my first electric bill and it has gone down greatly |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dawn
from
Manheim, PA
on
February 12th, 2022
Great prices
It was so easy to change for lower prices |
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Order Experience | |
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Account Management | |
Likely to recommend |
—
Met
from
Marcus Hook, PA
on
October 8th, 2019
Thank you for your important feedback and awesome 5 star rating! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
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Account Management | |
Likely to recommend |
Everything was fine but I found a better price
I subsequently found a better price so I recently switched. |
Plans & Pricing | |
Order Experience | |
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Likely to recommend |
—
Ruggeri
from
West Chester, PA
on
June 22nd, 2021
Can Use Better Customer Service Operators
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
MIO
from
Malvern, PA
on
October 18th, 2019
Thank you for your important feedback on our Customer Service representatives stellar performance. Here at Santanna Energy Services, we strive to give you superior customer service on every call. Please let me be the first to thank you for being a part of the Santanna family.
— Santanna Energy Services
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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Likely to recommend |
Electric
It was a good experience |
Plans & Pricing | |
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Likely to recommend |
—
Don
from
Pillow, PA
on
March 3rd, 2024
The new electric company
With the big prices increases underway I am glad I switched to the lowest price provide although my bill is still much higher than I remenber. |
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Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Bill
from
Harrisburg, PA
on
February 5th, 2022
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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Likely to recommend |
DO NOT KNOW WHAT THEY ARE DOING
Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME. |
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Likely to recommend |
—
DO NOT USE THEM
from
Lansdale, PA
on
January 13th, 2020
Hello,
I'm here from SES here to assist you. Please feel free to contact the us directly for further assistance on this matter and be sure to request the Quality Assurance Supervisor to escalate your billing concerns further. Our team is standing by to help.
Thank you
I'm here from SES here to assist you. Please feel free to contact the us directly for further assistance on this matter and be sure to request the Quality Assurance Supervisor to escalate your billing concerns further. Our team is standing by to help.
Thank you
— Santanna Energy Services
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