SmartEnergy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for SmartEnergy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

15 Customer Reviews Written Overall

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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Horrible SCAM

I live in an all electric model home, never had a bill for more than $250.00 in 27 years.. Two months with Smart Energy, last month $31536, this month $474.92.. Can I give NO STARS ??

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Horrible SCAM from Uniontown, PA on December 28th, 2023

Pissed off mama

Sending gift cards to minors isnt cool. If you cant get people to switch to your company a legitimate way then maybe you shouldn't be in business. And where did you even get their names?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ppissed Off Mama from Folsom, PA on November 7th, 2023

Company Deception

This company was not truthful from the beginning
Don't fall for the gimmick they are trying to sale.
Your bill will increase by 250 to 600 dollars more in the end.
I plan on alerting all the proper authorities to close this business as well as reimbursement to those taken by this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jeffrey Strickler from Houtzdale, PA on November 7th, 2023

SCAMMERS!

Smart Energy are scammers!! DO NOT FALL FOR THE GC PROMOTION! They sell that they can lower your energy costs but in fact their rate is higher than your current supplier and could not match the rate. It's just an additional charge on your bill!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Monica from Philipsburg, PA on October 13th, 2023

Dishonest company

I would give this company a big fat zero for a review if I could. Not worth your time. They lied on the phone repeatedly. I dropped them and will be helping others drop them as well. Extremely rude and dishonest.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lynn Anderson from 04437 on June 9th, 2023

Double Bill

First month I got screwed my bill came up to 1146 I was billed by both med-ed and smart energy at the same time they told me I had to pay the bill

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Osvaldo from Saylorsburg, PA on January 27th, 2023

SmartEnergy = SCAM

My bill went up over $200! Never got the $100 gift card. Was assured that my bill would go down. Avoid this company and who ever approaches you to switch suppliers! You will regret it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Suckered From PA from Ambridge, PA on October 6th, 2022

FRAUD !

SmartEnergy is a fraud. SmartEnergy over charged me on my electric bill. When I received my bill in August and September it was $499.00 total I was shocked. I called SmartEnergy about this matter.I called 4 different times talk to 4 different agents they kept changing their stories, putting me on hold, cutting me off the 3 female agents had bad attitude they was very unprofessional. Just because I caught them all in their lies. That when I told them I going to file a claim against SmartEnergy with
the PUC, BBB, small claim court and going to the media about this matter. That when they wanted to make a deal with me to lower my current and final electric bill only if I stay with SmartEnergy. The agents refused to tell me how much they was lowing my bill too and they also stated if I don't commit to staying with SmartEnergy while I was on the phone.I had to pay the current amount of $499.00 electric billThe SmartEnergy agents kept repeating that me over and over again about staying with
SmartEnergy. SmartEnergy agents never answered none of my questions. At this point I had enough I just said no I'm not staying with SmartEnergy. Before I ended the call. I let the agents know again I'm filing claims against SmartEnergy. If you are a new customer who want to sign up to SmartEnergy please don't do it. Go to the BBB website there you will see a long list of complaints against SmartEnergy. The so call free $100 gift cards that SmartEnergy give to their new customers you are paying it back with the high charges you get on your electric bill. Yes your electric bill will be low (maybe I don't know) for the first year when the next year come watch out just saying.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— P.G. from Philadelphia, PA on September 26th, 2022

Scam company

This company is a scam makes your bill 5x higher then normal even though they put you in on fixed rates and a $100 gift card. I never even got my card. Asked them to remove me from their service when I called and told them about not getting my card. They told me they are sending a new one and will cancel the service. I still never got the card. Come to find out they never removed the service. I had to take them off and my bill by calling PECO monthly later and my bill gone down greatly. Wish I never started up with them. Owe a lot that I cant pay because they continued my service after I told them to take me off. They take money from people that need it most

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kb from Norristown, PA on August 14th, 2022

Yeah that was a mistake

Received a what I assumed was a gift card for the electric provider I had switched to a month before. Called to activate and made the mistake of switching because I honestly didnt understand a word the lady was saying because she must have just learned English to work there. Anyway bill went from .08 kWh to .1945972, seriously brought the bill up another $100. I feel so dumb, anyway called to try and cancel it and it took around 45 minutes and had to call multiple times.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nicole from Carlisle, PA on July 11th, 2022

Fraud -- fake "$100 gift card" really scam to switch your energy supplier

They send you this postcard with a pin number and say it is a "$100 thank you gift card" that they are giving you for 6 months of being a customer. It is all a lie. When you call, the sales lady tells you she has to switch your energy supplier to someone else, that it is the same but just cheaper, etc etc...she is intentionally confusing. Then *After six months of paying at their new rate* they will send the gift card. So basically, this is just to disappoint people who think they are going to get money, instead getting scammed into spending more with a different company. This is the most misleading ad I've ever gotten. It is really cruel actually, because the people who are most disappointed are those who are the most desperate.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Disappointed from Barto, PA on March 21st, 2022

Horrrible

Was told my electric bill was going. to. go down. Went up. over 200.00..DO NOT FALL FOR THE SERVICE THEY LIE ABOUT!!!!! Called to cancel still waiting. BS service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe from Marchand, PA on March 18th, 2022

THEY ARE COMMITTING FRAUD

This company allowed someone who is not listed as an authorized representative for myself or my electrician bill to make changes to my account WITHOUT verifying they were allowed to make changes. My landlord thought they were being helpful in order to get $100 gift card they assumed would be credited to my electric bill. They did not realize they were changing my generation supplier! This company makes ZERO effort to ensure they aren't committing fraudulent acts. Thankfully there was no cancelation fee. They sent the postcard about the $100 gift card to my LANDLORD!!! It wasn't even sent to the service address & yet they still allowed changes to be made. Next is a complaint to the BBB!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pissed Off from Warfordsburg, PA on April 19th, 2021

Horrible

Will never trust anything they have to say. Was promised a $100 gift card after 6 months of service. Got the run around and never received card. Talked into continuing for one more month to get the card. My bill was tripled this month and never got the card. Called twice to cancel, finally called my electric company. I had to go through the electric company to finally get them off my bill.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Angie from Kittanning, PA on October 13th, 2020

Unscrupulous Sales Liars target Mature/Elderly

I manage my neighbors/friends electric account, Smart Energy told her via telephone their rate was better, obtained her contact thru ppl, (I changed her to NO SHARING), they switched her from a rate .067 Cirro good company, to .1023. She had a contract w/cirro for 2/18 - 2/19 and would have had cancellation charges to boot. Cirro did not charge her and was great to help me solve this injustice, ppl could see that she had been scammed and did nothing about this and made it harder to get back to Cirro without first charging their increased rates for 7 days.