Think Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Think Energy are their plans and pricing, with an average of 3.0 stars, and the order experience, with an average of 3.0 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from Anthony M.

3-year fixed rate, budget certainty

I'm in the PPL territory and I signed up for their Clean 36 plan. 3 year fixed rate with no fees or penalties. I like knowing exactly what my rate will be every month, especially when rates are high and expected to just go higher, over time. They sent me an email letting me know that my plan is 100% clean energy and that they're protecting 50 trees in the rainforest for every customer. Not bad. Think has a referral program where you can get long-term discounts on your rate for referring friends/family. Haven't used it yet, but will.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anthony M. from Honesdale, PA on May 28th, 2023

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

3-year fixed rate, budget certainty

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anthony M. from Honesdale, PA on May 28th, 2023

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Scam

I had First Energy as my provider since buying this property-got a bill for almost $2800 in 3/2023-supposedly they changed my provider-not at my request-was told it was a billing error as to why I diy get a bill sooner

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carol from Claysville, PA on September 11th, 2023

Doubled my bill

Doubled my bill for no reason. Horrible.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amandarque from Warren, PA on May 13th, 2021

Hopes you miss the contract deadline

Be sure to check rates before your contract deadline ends. They do not tell you then double your rate.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Double Rate At Contract Expiration from West Grove, PA on March 23rd, 2021

Awful Service

I completely agree with everyone's low star rating on this company. Our rate went up without being told. Our bill was super high! My husband and I have called Customer Service to get our bill straighten out. It was super hard to hear the agent due to the loud background noise. The agent was not helpful and wasn't answering our questions. We then called the next day and asked for a manger and have our bill investigated. They told us it should take a few weeks with an answer. They never followed up on it! A month later, I had to contact them on the status of the investigation. The manager apologized through email and I'm now waiting for a phone call about our bill. I have a feeling we will have to pay this bill. What is frustrating is my husband and I are hardly home! How they jacked the price without telling us is complete bs. We got hosed by this company. Very, Very, Very disappointed in the Customer Service and overall Electrical Service. We cancelled Think Energy and will not be using them again.