Verde Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Verde Energy are their plans and pricing, with an average of 2.9 stars, and the order experience, with an average of 2.8 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from JoeM

Verde Energy has a great starting rate

Currently using Verde Energy through PPL and haven't had any issues yet. Last company after fulfilling my year, decided to charge me 2x my normal rate, so I switched. I will see how Verde Energy charges after my contract is completed.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JoeM from Mechanicsburg, PA on February 28th, 2024

Most Recent 5 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Verde Energy has a great starting rate

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JoeM from Mechanicsburg, PA on February 28th, 2024

Great product

Verde has been awesome and has saved me some money by using their services.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Hery Ace from Wilkes Barre, PA on November 25th, 2023

First time customer, doing my part to protect the planet

The generation cost was pennies higher than before, ...IT's worth a few pennies a month to save this planet, and theose of us who call it home.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dan Rickert from Coaldale, PA on March 5th, 2022

Really pleased - so far

Very easy process to look up info and make the switch to Verde.

Plans & Pricing
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Account Management
Likely to recommend

— Sherry S from Red Lion, PA on January 17th, 2022

So Far So Good

I was looking for green energy and the rates were good. I haven't had any issues with billing or customer service.

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Customer Service
Account Management
Likely to recommend

— Anonymous from Pittsburgh, PA on July 30th, 2021

Just switched, but the first month was favorable.

Substantial savings over my previous provider. Living on a fixed income I need to save where I can. Thank you.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rebecca Etter from Chambersburg, PA on November 11th, 2019

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Just saved a bunch on my energy

Easy process to switch providers

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JF from Washington Crossing, PA on April 4th, 2023

Love Verde Energy

I really like Verde, But in April 2020 , Someone switched me to another company, when I received the notice, I call and told the representative in Florida that I like my company Verde and I never gave permission to switch me. I said we are in Quarantine who came to my house? The the lady said it was over the phone. So I said I want the recored conversation. Today is May 28 2020 . Still waiting. But Im going back to Verde Energy. Thank You for your service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mati from Philadelphia, PA on May 28th, 2020

Most Recent 3 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
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Account Management
Likely to recommend

Home owner

I have not had any problems with verde energy . I would recommend this energy company to a friend.

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Likely to recommend

— GIOVANNA MANGIAPANE from Mount Carmel, PA on December 20th, 2023

Net Metering 50 kw of theft by Verdeenergyusa

You advertise net metering but do run around as you state to extent you provide it. Which is none . You claim that my utility sets it up but they say PPL that you must do the set up docs required and they send all net metering info. to you.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— William Persing from Lancaster, PA on July 23rd, 2023

Good move!

Plans & Pricing
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Account Management
Likely to recommend

— Sam's Change Of Supplier. from Baden, PA on March 9th, 2021

Account

I tried to create an online account and was unable to do so.

Plans & Pricing
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Account Management
Likely to recommend

— Larry Herren from Lewisberry, PA on August 25th, 2020

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
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Account Management
Likely to recommend

Doubles and Up again

Watch out for this company. As soon as your promo rate expires BAM they cut deep to get as much meat as they legally can. My rate DOUBLED and within 30 days it went up even more. I switched as fast as I can to lock in a 18 month rate under 7 cents. These good folks were going to charge upwards of 14.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Cuts Deep from Lancaster, PA on December 8th, 2020

Most Recent 1 Star Reviews

23 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Poor customer service liars

Was promised a low rate for staying with verde energy when trying to cancel new supplier and stay with them was given the run around. Passed back and for with no one taking responsibility. Now that I did what verde and ppl asked me to do. I called back to verde and they told me the offer expired. Told the supervisor all I did is what they and ppl told me to do. He stated nothing he can do. Very very poor service avoid these people all costs

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Likely to recommend

— Kathryn Ryan from Mount Pocono, PA on February 14th, 2024

Poor customer service liars

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Likely to recommend

— Kathryn Ryan from Mount Pocono, PA on February 14th, 2024

Poor customer service liars

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Likely to recommend

— Kathryn Ryan from Mount Pocono, PA on February 14th, 2024

Bate and Switch Pricing

I had a six-month contract with them. I received a couple of letters and a call letting me know my renewal time was coming up. I renewed before my contract expired except they did not honor the price of the new contract. Instead, they increased the amount by almost 300%. When I reached out to customer service, I spoke to four people who all told me there was nothing they could do about it besides send me a $50 gift card and sign me up for a new rate that was even more expensive than the rate on the new contract they claimed they couldn't see. However, the price they overcharged me was almost $200. So, they would still be overcharging me! DO NOT choose this provider. They are sketchy and don't stand by what they advertise.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Amber from York, PA on January 26th, 2024

This company doesnt understand Customer Service

I signed a 1 year deal with Verde because I wanted to take a chance on a new affordable company. My policy ended in January 2023. Their renewal tripled so I was prepared to move back to DLC but I had a Stroke a was hospitalized. This caused me to miss the deadline thus they automatically renewed me. I was charged so much. I called and switched now and put an appeal in the adjust those funds. WS denied twice without reason. If there was ever a reason to approve an appeal, I feel like an inability due to medical condition is one of them. Will never recommend this company to anyone.

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Likely to recommend

— Verde Is Not A Company To Do Business With from Pittsburgh, PA on June 9th, 2023

Canceled almost immediately

Asked specifically if there were additional charges on top of what I would normally pay to PPL, they said no. Then got the agreement and it stated on top of what PPL charges, there would be an additional delivery fee. That would've taken me above my normal electric bill which is ridiculous.

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Likely to recommend

— Helen from Lancaster, PA on January 2nd, 2023

Rip off !!!

This company convinced my elderly mother to switch to verde. She had dementia and within a couple of months her bill went to $1200 a month !! This is a woman who is on a fixed income. I am not finished with this ordeal!!

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Likely to recommend

— Phyllis Sparbanie from Monroeton, PA on January 13th, 2022

Verde Energy Just Slammed Me - Signed Me UP Without My Permission

I just got a letter saying that I was now a Verde Customer. I didn't have a clue who they were or how I got switched. I have filed a complaint with the regulators.

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Likely to recommend

— David Baraff from Newtown Square, PA on July 17th, 2021

POOR COMPANY, AVOID LIKE A HOT STICK IN YOUR EYE

They offered a $50.00 debit card, but refused to send saying they received our request a day after the offer ended, but we had sent it out 2 months before. How convenient for them. We will be changing suppliers and telling everyone to AVOID!!!

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Likely to recommend

— TS from Clarks Summit, PA on June 30th, 2021

Confirmed email that enrollment confirmation but they DID NOT process

I received an receipt email from Verde last July that my enrollment was processed.
I assumed everything went thru and did not recheck until a few weeks ago. Verde was not on my bill!! I called them. They said there was some issue so it was never processed. I have changed suppliers many times in the past and never had an issue. I TOLD THEM THEY SHOULD HAVE SENT ME AN EMAIL THAT THERE WAS AN ISSUE. So, I payed a higher cost for all those months. I have learned a lesson... YOU CAN'T TRUST THEM!

Plans & Pricing
Order Experience
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Likely to recommend

— Pat from on June 4th, 2021

Scammy Communication

The contract for my energy account expired and my account converted to month-to-month. Fine. I understand. Verde Energy sent me a notice that my variable rate was increasing. Again fine. However, the letter says "Effective no sooner than 30 days from the date of this letter." The letter was dated July 8. The envelope was dated July 8 - not by the USPS, but rather from their own Pitney Bowes postage meter. .043 - first class mail. I received the letter August 6. It's obvious that the company created the letter, "postmarked the envelope," and then purposefully delayed mailing it until the last possible moment where it would arrive just one business day before the rate increase. Also, nowhere in the letter, signature, letterhead, etc., is the phone number printed. NOWHERE. They deliberately delayed notification and excluded the phone number to make it difficult to contact them in a timely manner. Super scam-y. I cancelled my service and will discourage anyone from using their services.

Plans & Pricing
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Likely to recommend

— Sarah In PA from Hatboro, PA on August 6th, 2020

Most unethical company

This company calls u repeatedly to sign with them. Then when contract is up claims they sent 2 notices but never calls u when they receive no response. Who wouldnt respond if they actually got the correspondence. then they put u on a so call variable rate which takes u to 18 cents When energy products r down they justify a rate increase of over double of what u where paying. This is the most unethical company I have ever dealt with. Do not deal with these scammers.

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Likely to recommend

— Margaret Stauffer from Coatesville, PA on March 3rd, 2020

Verde Slammed me and grossly over charged me

I never authorized Verde Energy to be my gas supplier. They doubled my rates, without me knowing and Im out about $450.00. They sent me a $25 gift card. Are you serious? 2 days after discovering this, the Philadelphia Inquirer ran a story how PA is fining them nearly 9 million dollars.

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Likely to recommend

— Jeff Hassinger from Schwenksville, PA on February 11th, 2020

Terrible providser

Harrasing phone calls - 2 to 6 calls a day

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Likely to recommend

— Disgruntled In Pennsylvania from Pittsburgh, PA on September 23rd, 2019

Unethical!

I was a customer of Verde energy and, admittedly, did not switch electricity providers right away when my initial contract expired. Verde charged me 2x the PPL price to compare last month, and on my next bill after I cancelled service, charged me a rate 2.5 times the price to compare which added an additional $87.12 to my already-astronomical September bill. DO NOT SELECT THIS COMPANY!

Plans & Pricing
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Likely to recommend

— Kelly from Lancaster, PA on September 21st, 2019

Rebate Scam in PA

When I signed up for Verde a few years ago, the offered a rebate promo where you got $50 each time if you submitted a coupon and proof that you were still using Verde as your provider 3 times over the course of 2 years (each coupon had to be submitted a certain umber of months after you started using them). With some fuss (they asked for a customer #, which never provided on bills so I had to contact them to get it) I submitted the first one, and got the rebate. I submitted the second one, and got nothing - no response at all, no money. I submitted the 3rd, and it was returned to me by the postal service as a totally ineligible address. So they moved or changed their address an did not notify customers. I found a new address and sent it - nothing. They still owe me $100 in rebates, and when I wrote an email to customer service I got a vague reply that it would take 3-6weeks to process, and no engagement with the changed address issue, or the other rebate that I never received. As far as I am concerned, they have stolen $100 and they are either disorganized or fraudulent when it comes to the rebates they promised. I will never use them again and urge you to be wary of any promised rebates.

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Likely to recommend

— Scammed from Danville, PA on August 22nd, 2019

Don't use

I had a plan with them and everything was good until the end of the contract. They notified me that my price would change at the end of my contract to double what my electric would be at PECO. I called them and cancelled my agreement within the time frame but the last month of the contract they charged me the double amount that I should have been charged. This was December 2018 and it is now May 2019 and I am still waiting on my $92.00 refund. They originally said it would be six weeks to get me refund (but they would have never waited that long to get paid) and then said a check was issued (that was never received) and I would have to wait an additional ten days to see if the check arrived. I waited , called again and they said I had a direct number to call in place of waiting for hours on the phone. Again no check and the number they gave me said leave a number and we will call you back within 23-48 hours. So are you suppose to wait next to your phone to get your money. I have to work to pay the electric. Now the guy who has consistently lied about everything said if you are upset I am not going to talk to you. They can credit my PECO account if they don't want to send a check but at this point they are doing everything to not pay me . DONT USE> They are the worst and they lie and try avoid any responsibility. My bill was always paid on time and I deserve my money back. I am contacting PA utilizes and proceeding with any actions I can.

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Likely to recommend

— Linda Creighton from Landenberg, PA on May 1st, 2019

Verde energy experience the shock!!!!!!!

Price quoted was not what was billed.Switched back then received another call from verte.Asked seven times for price per KW never got a answer. I would trust Trump before these Con men. Got hung up on Worlds worst tela- marketers. What a joke

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Likely to recommend

— Jeffrey from Liverpool, PA on April 26th, 2019

Scam

I received a phone call from Verde stating they are from my current supplier. They told me I was being charged a commercial rate and they needed me to switch to Verde. Of course I agreed. So it was a fraudulent call and misrepresented.

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Likely to recommend

— Deb from York, PA on April 11th, 2019

Stay away from this company!

They use scam artists from India, their customers service is located in Jamaica and they are quoting price well above the utility rates.

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Likely to recommend

— Joe from Pittsburgh, PA on March 28th, 2019

Be very careful

Be very careful about even contacting this company about their rates. They will sign you up without your permission, even if you have a better plan with a lower rate, and make you pay their higher rate. I know, it happened to us.

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Likely to recommend

— Be Very Careful from East Earl, PA on February 1st, 2019

Sketchy at best

I got a call from Verde. It was a guy with an Indian accent that I could barely understand. He told me he was calling from PECO. I was such a good customer that PECO (not Verde) wanted to offer me 25% off my electric bill and 35% off my gas. Then he said I would no longer have to pay a $12.05 service fee. My budget bill, which is $355 currently was going to drop to $65. When I questioned his math he said that is because they were going to remove all my charges which when I looked at my bill amounted to $117.19. If I subtract that from $355 I get $237.19 so where is this $65 bill coming from? He also said that my kWh was going to drop from .155 to .999. I looked at my bill and it looks like I'm paying .13062 per kWh. Where are they getting their numbers?

When I asked the guy if I could put him on hold he was very gracious. I then called PECO and asked them if they were, indeed, calling all their good customers to offer good rates. The answer: NO! I flipped back to the guy and told him what PECO said. We were mysteriously disconnected.

A few minutes later he called me back from a different phone number and apologized for the disconnection. I told him he was not being honest about who was calling. It was then that he told me he was calling from Verde Energy. He apologized for not telling me that in the first place.

If this doesn't seem sketchy to you then by all means use them as your electric provider. I will not be using them.

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Likely to recommend

— Bakequery from Phoenixville, PA on January 8th, 2019

Verde energy is a pathetic company

I renewed my plan with Oasis and Verde is taking over Oasis and their contracts but isn't honoring the rates. I called Oasis and they said my contract expired in July but yet I renewed with a 18 month fixed rate contract in May. I contacted Verde and they said I'm enrolled in a variable rate plan which I would never do and have the email from Oasis showing I'm in a fixed rate program. Of course I printed out everything for the new contract. I called Verde today and told them to send me all of the information on my account but they said I'm not sure if we can because it's closed which is fine they were informed by email all calls would be recorded. My Attorney will be filing a case against Verde once they provide the information I requested.