West Penn Customer Reviews (February 2025 Update)

Updated: February 2025

The best review categories for West Penn are their plans and pricing, with an average of 2.2 stars, and the order experience, with an average of 1.8 stars.

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Recent Good Review from Kate

Grateful for the help

My Bill was the highest its ever been, this might start off sounding like a bad review.
I called for assistance for help paying it. the team was able to look at a budget and split my bill over 6 months. which give me a lot of peace. im a teacher and im off for the summer. with one income for a few months im grateful they were able to help us.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kate from Mount Pleasant, PA on July 22nd, 2024

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Grateful for the help

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kate from Mount Pleasant, PA on July 22nd, 2024

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good luck

On the phone for another 44 minutes on hold so far. Call them daily and almost impossible to get a live person. once you do they always have to send you to another department. Service pole rotted off, tried to get them to shut the power off. Paid them $110 in advance. Suppose to show up in three business days, a week later still never showed up. ended up putting live wire on new pole myself. 4 months later still trying to get my $110 back. Thats just one example. Called to get service turned on, had to call them 4 different times to actually get it on. Now tried to pay a balance, but have to wait until the bill comes out a month from now., service was shut off yesterday. What a joke. And can't even tell me the consumption or estimated bill. I think they put you on hold hoping you hang up, and usually I finally do. Wish I had other options. About to go off grid completely.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jonathan from Claysville, PA on September 20th, 2024

West penn is the absolute worse

They random cancel your auto pay and then will have to pay 2-3 months at once to get it turned back on , ontop of its constantly down this small area has been down for going on over 12 hr with no update no power food and perishables in the fridge