Disconnect Reviews

“  I switched to Champion in late September 2012. I received my first invoice in seven days. I pay all my bills on-line or by automatic payment. I signed up for their Recurring Credit Card payment plan. I received an email on October 10, 2012 indicating that I had successfully enrolled in the Recurring Credit Card Payment Plan, but that I needed to pay the first invoice in another manner because the credit card payment would not be effective until the next invoice. So I paid using my bank's bill pay process. On November 26th I received a "Friendly Reminder" that my second invoice had not been paid. Since I had received the October 10th email I assumed it would have been paid already. I called and was told they had no record of me signing up for recurring credit card payment. To top it off I received a disconnect notice two days after the friendly reminder! Who did JD Power query to award this company with anything? ”

“  Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment. ”

“  I have had Source Power & Gas for over a year now and was very satisfied until my contract ended. No one called to ask if I wanted to renew my account or to propose an alternative plan, which I believe to be a basic customer service rule.
I had enrolled in the autopay service because I'm terrible at remembering to pay bills. I realized when I received a disconnect notice that they had stopped charging me for several months for no reason. I tried to have someone on the phone to explain the situation and that I wouldn't pay the late fees because of their mistake but it was impossible to talk to an actual person: robot, voice mails...
I've finally sent an email and hope to get an answer in order to pay the bill and cancel the service. ”

“  I don't really have time to sit and write reviews but wow! I wouldn't have signed up with this company if I had known so Im hoping to spare someone else the same pain. We were roped into a contract iwth Hudson after a broker signed us up. A few weeks later another unscrupulous broker singed us up with another energy provider without our knowledge. We were billed several thousand dollars by Hudson energy for an early termination fee. (We have 2 business accounts). Once we discovered what had happened and switched our service back to Hudson energy they reversed the termination charges. But the next bill we got had a reconnect fee of $216. I reached out to Hudson energy FOUR times about this reconnect fee. Each time an account manager told me it was an error that centerpoint made by reinstating our service switch. The person told me they would have this submitted for review and call us back. No one ever called. In the meantime they sent us a disconnect notice plus late fees on this bill. I finally gave up and paid the bill even though we did not owe that much. It wasn't worth the struggle anymore. So they won that battle! Now not only were we over charged by $216 we were also charged a late fee while we waited for someone to get back to us to resolve the matter. A customer should not have to pay a bill they don't even owe. Its really bad business. Now we are locked into a contract with a company our broker signed us up with and hasn't been anywhere to be found by the way. Be careful when choosing service providers. And don't sign up with a broker. Just go on Power to choose and compare rates. ”

“  they don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.Peices of sh** humansOh and ignore the 'sign up with me and you'll both get 200$'My dad got it but I never did ”