Recent Bad Reviews

“  Xoom energy has been ripping me off of my senior discount for a year. They told me my discount was included in my bill. It was not, because I called Atlanta gas light, they told me what my true bill should be. They lied to me as a senior customer! Dont trust them! Ill never choose them as my gas provider again! ”

“  I started in 11/23 to change over to Symmetry Energy Solutions. I just received my February bill and we still havent changed over to your company. When I called they told me two numbers were switched around. They assured me it was corrected and I have the change. Your company needs to get organized and do things correctly!!! This experience has been absolutely horrible!!! Okay ”

“  I transferred service recently, the initial customer representative confirm everything is okay with the transfer. Down the road, my service was disconnected. I called AEP, they explained need minimum payment never told originally. If there's another provider in my area I would consider new service. ”

“  I MISINTERPRETED THE PRICING AND GOT A SHOCK WHEN I SAW HOW IT COMPARED WITH MY OLD PLAN OR MY LOCAL ELECTRIC COMPANY!!! ABOUT 3 X HIGHER!! ”

“  I was billed for 14 days of gas service because of my transfer date. But was charged a full month of Atlantic Gas Light Company service. I have been on hold for 28 minutes waiting for a supervisor because the representative she that was the way it was. I finally hung up after waiting 30 minutes. Shouldn't have foreign customer service agents! ”

“  Extremely poor service. Refused to answer my questions. Very poor communication. ”