Recent Bad Reviews

“  Have had my house 20 plus years always do Fixed, but somehow I ordered fixed but they signed me Variable, and i didn't catch it until six months in, wondering why my bill was averaging $50 a month higher, turns out they never honored the .079 cent rate instead jacked it up every month to 22 cent per kwh !!!! when the normal PECO rate was from 9 cents to 11 cents. Crazy Price Gouging!!! ”

“  One of the worst customer services I have ever encountered in my life! Your task will never be completed by incapable customer service agent. Also, you will be on hold atleast for 45 minutes before you can talk to real person. They would ask you to email the documents and promise response in 3-5 business days but you will never hear back from them until you finally give up and call them again to go through the process including minimum 45 minutes wait time. Then they will tell you what's missing and repeat the cycle. It will take 3 to 4 cycles like this before you get your problem resolved. So bad and unrealistic. And you are left without any other option. I hope I never have to deal with them, but I know I will have situations to call them again as I manage multiple rental properties and there is no alternative. ”

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help. ”

“  When setting up the account I had thought I had setup automatic payments, but I was wrong. I have been back and fourth between homes so I missed the billing.

With no physical notice notice my gas was shut off. They shoved a notice in my door stating that it was shut off (maybe do this before you shut it off?). I called, but the office was closed, so I paid my bill in full immediately using their automated service. Called the next day... but it takes them two full days to turn your service back on after bill is paid in full, and even longer if you do not call to follow up. Does not mater if this is your source of heat, hot water, anything. They do not care. ”

“  They did not notify me that the cost of my power was going by 212% after my last billing period concluded. They spam me with electronic and physical mail for their rewards website which is loaded with crappy deals and privacy data harvesting cookies.

They claim that you must contact them directly before transferring service to another supply company which is a poorly obfuscated scam tactic.

Ive rotate supply companies as needed the last 5 years because I understand energy supply costs are dynamic and providers typically raise their price when their costs go up but this is the first company of the 5-6 that Ived used I that operate scam tactics. STAY AWAY. ”

“  The did a bait and switch, drawing me in with a promotional rate of 2.78. After, it went up to 17.12 where consumers cost is 3.27. When you realize what they did and go to cancel, it takes 2 billing cycles which pretty much means, 3 more months of their price gauging fees. I will stay away from this company like the plague. ”