Recent Bad Reviews


Recent Complaints and Negative Reviews (217 reviews)



False Contracts

(1.6 / 5)

  I signed up for a 3 month term do to a short term lease and I was informed that a 3 month contract isn't a 3 month contract it is a 3 month billing cycle term. They had no issues in trying to get me to renew and pushed on that heavily. I am not sure when a 3 month contract turned into a 3 billing cycle term, so be sure to look out for that. Do not recommend since whatever you sign doesn't mean what you actually get.

Zach
February 7th, 2025

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Constellation


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Rewards prgram is misleading at best

(1.6 / 5)

  The sign up for the provider is a bit misleading at best. They have a rewards program. It does give you credit per se. But only for mostly online deals that amount to not much and the $100 credit reward is thought to be a cash credit. But is a really online entries credit to possibly win something.

Scott Burns
January 24th, 2025

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XOOM Energy


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The company that doesn't care

(1.6 / 5)

  Been trying to get the gas on in new apartment. Keep calling never get set time. They are more then happy to leave a house without gas that has kids in it as young as 2 mouths. Don't work with other companies in the area to be able to have the gas turned on. You think both companies work together on this issue yet they don't.

The heartless Ugi
January 13th, 2025

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UGI Utilities


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Bad experience

(1.6 / 5)

  Tried for 3 months to switch they kept saying somethings wrong then to late has to sign up again.

Bill
December 28th, 2024

Hi Bill. We regret that you had a negative experience when you contacted us for help. We would be happy to assist you with the concerns about your account. Please contact us at ga-decustomerhelp@nrg.com with your account #, REF #1010 and additional information.

Direct Energy Responds January 2nd, 2025
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Direct Energy


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Total scam do not buy CleanSky!

(1.6 / 5)

  This company offers a low intro rate and then hopes you don't notice when your contract expires and they flip you to a rate that's about 250% higher than standard rates. Total scam and in my opinion unethical. One positive: DeMario, the customer service agent I called to cancel this highway robbery program, was nice and professional.

Ben
December 26th, 2024

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CleanSky Energy


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Think twice before signing up...

(1.6 / 5)

  I've been a Think Energy business customer for 5+ years, my plan was good, no issues. When my 3 yr renewal came due they never notified me of the contract expiration. Instead they raised my rate from .11 to .19 a KW, this increase cost me $150. After seeing the increase in billing it took me 15 phone calls to finally get a Rep to speak with. They don't pick up your calls or return them. Neither do they return your contact emails. When I asked about a new rate for 12 months they quoted me .15 a KW for 3 years. This was above others in the marketplace. When I told them that I would not renew they offered and lowered the rate to .129 a KW for 11 months. Their rate was a bit lower than others so I took the deal. The company is very poor on communication and customer/billing support. Prices are a bit lower than other companies. Overall not a good company to conduct business with. I will look for another company in the months ahead.

Rosana Rivera
November 26th, 2024

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Think Energy


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Beware

(1.6 / 5)

  They were charging me double the rate of ComEd. Highest bills Ive ever had. Offered a option of a rate freeze for 3 months that takes 2 billing cycles to see.umm, what??!?

Jennifer K
November 4th, 2024

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NRG Home


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0.159/kwh

(1.6 / 5)

  Spend four months figuring out why my bill is so high just to find they've been charging me double the average for my area all year.

Tree
October 22nd, 2024

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Major Energy


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